by gregor polančič - good e-learning · multimedia tutorials, exercises and quizzes...
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Why Should Our Company Choose BPMN? Part 1 of The Complete Guide to BPMN 2.0
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by Gregor Polančič
© Good e-Learning 2013 >> Complete Guide to BPMN
YES, because each company produces something or provides a service
Every company has processes, however only some companies are aware of them!
Don’t agree? Try to find a counter example!
Should We Care About Processes?
© Good e-Learning 2013 >> Complete Guide to BPMN
Which Side Do You Belong To?
If you are aware of processes
you can identify them
If you can identify processes you can analyze them
If you can analyze processes,
you can improve them
?!
Process AWARE Company ✓ Process UNAWARE Company ✗
© Good e-Learning 2013 >> Complete Guide to BPMN
How Can We Identify, Observe and Improve Processes?
Can we touch a process?
NO, it actually exists only in our minds
So, we have to indirectly work with a process. The best way of working with a process is to model it.
Knowledge
Relationships
Processes
Information
Material
Machines
Infrastructure
Money
Tangible Assets Intangible Assets
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What Is Process Modeling?
Real World A Model
© Good e-Learning 2013 >> Complete Guide to BPMN
Process modeling has a number of benefits:
Representation of processes
Analysis of processes
Continuous improvement of processes
A basis for IT support
This allows the organization to manage its processes
Benefits of Process Modeling
Model Processes
Observe Processes
Change Processes
Any Improvements?
© Good e-Learning 2013 >> Complete Guide to BPMN
BPMN 2.0 Process and Collaboration Models
Customer Service Process Model A
New user
request
Search for a
solution
Solution
foundAsk expert
Write a
response
Request
fulfilled
YES
NO
New user
request
Search for
a solution
XOR
Write a
response
Solution found
Ask expertSolution not found
Request
fulfilled
Customer Service Process Model B
What About Communication Between Them?
Business Analyst A Business Analyst B
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Process Model-Based Communication
Process models are commonly used for communication between co-workers, customers or business partners
What about migrating process models from one IT tool to another?
IT tools also need to speak a common language A standardized modeling language
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Benefits of Standardized Process Modeling
Standardized IT support This allows us to share process models
between different modeling tools
Process Model-Based Communication
This allows us to share our processes with co-workers,
partners and customers
Process Model-Based Collaboration
This allows us to model,
observe and improve processes as a team
also requires…
also requires…
© Good e-Learning 2013 >> Complete Guide to BPMN
Let’s Sum Up The Requirements
Our company runs processes.
In order to stay competitive, we need to continuously improve the processes
Processes are intangible, so we cannot manage them directly
We need to model processes in order to improve them
To take full potential out of process modeling, we need to use a standardized notation
= BPMN
© Good e-Learning 2013 >> Complete Guide to BPMN
Why BPMN?
Standardized The de-facto standard in process modeling
Open Created and controlled in an open and fair process
Simple & Complete Can be used in a simple or detailed way
Learnable Based on previous notations
Interchangeable Capable of being interchanged between IT solutions
Executable Capable of being automated
Openness enables transparency and democracy.
Simplicity and learnability enable acceptance and popularity.
Interoperability enables humans and IT tools collaboration.
Automation improves process efficiency and consistency.
Standardization enables communication.
© Good e-Learning 2013 >> Complete Guide to BPMN
A Step-by-Step Approach
Allowing standardization and depth of knowledge for all students
Accessibility
Access courses globally and at any time, to allow maximum flexibility for large organizations
Interactive Learning
Multimedia tutorials, exercises and quizzes
Multi-Platform
Learn on your PC, Laptop or iPad. All you need is an internet connection
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