by regina pontow - donutsdocshare02.docshare.tips/files/22818/228183570.pdf · 2017-01-10 · take...

by Regina Pontow

Instructors - do not put yourself or your institution at risk of litigation by duplicating. See Notice on page 2. Do not make handouts from book or booklets. Theremay be no photocopying of "workbooks or worksheets." To order, or if you receive copies of this material call 1-800-957-1209. © 1997, 1992 Regina Pontow.

I would like to thank Renton Technical College and its students for working with me to create the examples in this booklet.All student names, employers, addresses, etc. have been changed to fictitious information to protect privacy.

Page(s)Goals 3How To Use This Booklet 3Self-Confidence and Your Job Search 4 - 5Before and After Resumes 6 - 116 Steps To Create A Great Resume For Computer Information Students 12 - 15Worksheets for Steps 1 & 2 16 - 17Computer Science Degree - Skills and Knowledge Gained From College Program 18Skill Lists, Sample Sentences and Transferable Skills 19 - 29Worksheets for Steps 3 to 5 30 - 3112 Questions To Help You Describe Your Functional Headings 32 - 37Strategies That Blow Away Your Competition

Marketing The 10 Hottest Skills 38Selling the Benefits of Your Skills 39Solving Employers' Hidden Needs 40Using PowerBase Statements 41

How To Edit Sentences, Use Action Verbs and Quantify 42Worksheet for Step 6 43Why Use A Targeted Resume 44 - 45Templates To Type Your Resume 46 - 47Before and After Cover Letters 48 - 49Before and After Thank You Letters 50 - 51Scanned and Internet Resumes 52 - 55

Notice to Instructors / Schools: Individual instructors and the institutions they work for will be held legally and financially responsiblefor copyright violation, resulting statutory damages and legal fees. Do not copy or cut apart to copy.The U.S. Copyright Act and HR 2223 provide teacher photocopying guidelines which state: "the effect ofthe use upon the market potential is judged to determine copyright violation ... there may be no copyingof or from works intended to be "consumable" in the course of study or of teaching ... these includeworkbooks, worksheets, exercises ... copying shall not substitute for the purchase of books ..." Thesematerials are written for students and schools to purchase. Copies and handouts eliminate the needfor students or schools to purchase these materials. Copies substitute for the purchase of booklets, whichgreatly damages the market for these materials. Copying therefore violates The Copyright Act and HR2223. High schools, career centers, libraries and non-profit agencies may not violate copyright.

Published by Abrams & Smith Publishing, PO Box 52901, Bellevue, WA 98015-2901, 1-425-820-9779. Visit website at ProvenResumes.comCopyright © 1997, 1996, 1995, 1994, 1992 Regina Pontow, a derivative work of "Proven Resumes and Confidence Builders." Cover Design by Regina Pontow.All rights reserved. No part of this booklet may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording orby any information storage and retrieval system without written permission from the author, except for the inclusion of brief quotations in a review. This publication isdesigned to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged inrendering legal, accounting, or other professional service. If legal advice or other expert assistance is required, the services of a competent professional person should besought. From a Declaration of Principles jointly adopted by a Committee of the American Bar Association and a Committee of Publishers.ISBN: 1-884668-13-5 Manufactured in the United States of America.

Take a look at the before resumes on pages 6, 8 and 10. You'll see that each person didn't think he or shehad many skills - at first. Ask yourself if you have a limited view of your skills. If so, study these examples.Then use the skill lists and sample sentences on pages 19-29 to put more skill descriptions in your resume.Analyze want ads and use The Dictionary of Occupational Titles to identify even more of your skills.

As you identify your skills and fully describe them - your confidence will go up. You'll also be betterprepared to talk about your skills in an interview. Most employers use your resume as a guide to askyou questions in an interview. If you have a weak resume - guess what - you'll have weak interviews.If you have a strong resume - you'll have strong interviews. Looking at the before and after resumes,which would you rather have during an interview?

Functional skills can be used in several different jobs. For example, managing a drive-up window atMcDonalds requires departmental coordination and support. This describes a "function" or duty of managinga drive-up window. This same skill is transferable and can be used in a computer system administrationposition. For example, you may coordinate with department managers and other staff to troubleshootsystems. In this instance, you might label the McDonald's experience - Departmental Coordination andSupport - which matches a computer system administration position much better than Drive-Up Clerk.

If you have retrained for a new field your top qualification will probably be your education - if you don'thave related work experience. Therefore, you must fully describe and market your education and combine itwith functional skills gained from past work experience. If you have work experience that matches the jobyou want - use your education to backup and strengthen your skills.

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In this booklet I've hit the most important steps to prepare a resume for Computer Information students. For more detailin: completing objective statements, how to list dates of employment, how to write and edit sentences, how to tap thehidden job market and interview well I recommend you refer to my 256 page book, Proven Resumes and ConfidenceBuilders.Most people making a career change need skill based resumes that show how their education fits with past experience tomake them well qualified for their current job objective. You'll learn how to create this type of resume.Many of the pages in this booklet have instructions at the top of each page or in the left and right hand columns.Following the next two pages on self-confidence issues, you'll find six pages that contain three sets of before and afterresumes. Read the instructions in the columns. When you're finished reading these examples turn to page 12 for thenext step.


ü Stretching Your Comfort ZoneAlmost everyone experiences some degree of self-doubt when writing a resume or looking for a job. One reason is that many people havejob titles that are much weaker than the actual work they do. Even though they've had a lot of responsibility they feel guilty describingthese skills in a resume. Many also worry that prospective employers will think they're lying about their experience.Terry had worked in Retail Sales for over 5 years. Her title was Cashier although she supervised a department with sales of $2 millionannually. Terry wants to market her supervisory experience in combination with her Computer Science Degree so that she will be consideredfor promotion into management. I recommended she label this part of her background Operations / Staff Management. On one hand,this description built her confidence. On the other hand, it made her feel scared because she had never had a job title that sounded thisimportant. She told me, "Gee, I know this is true but it still feels like I'm exaggerating or lying. What if the employer checks and findsout my title was Cashier?" To help Terry feel comfortable with this new description we included her actual job title in her work historysection like this: Operations / Staff Management (cashier), Kids'R Us 1995 - Present. Like most people training for a new field you mayhave job titles that don't relate. If so, use headings that show how your skills do relate.

Did You Do It? Can You Do It Again?Having spent more than 6,000 hours writing resumes with clients, I continually hear people express similar feelings as Terry. As you readthe examples in this booklet be aware of your feelings. You, too, may feel uncomfortable as you develop stronger descriptions of yourskills. If part of you feels like you are lying or exaggerating ask yourself these questions. "Did I do this? Can I do it again? Are myestimates and what I'm saying accurate?" If you answer, "Yes" to all three questions then use the stronger descriptions.

Employers Want to Know If You Have The Skills They NeedMost college students and people making career moves need skill based resumes. They need resumes that de-emphasize weak job titles,downplay gaps in employment, or minimize lack of experience in a certain field. A strong skill based resume pulls together experiencefrom other fields and shows an employer how that experience relates to his or her needs. People who are training in a new field, needskill based resumes that focus on and maximize this training, while combining it with transferable skills from past work experience.Even though it's hard to believe, employers are more concerned about your skills and abilities, rather than your actual job title or theparticular fields you've worked in. They want to be convinced that you have the skills to do the job. When you do this effectively theylose most of their concern, and often all of their concern, about your specific job titles or industry experience.

Looking For A Job Is Hard WorkIf you're like me, and thousands of job seekers I've worked with, you probably feel confident some of the time and at other times feel likea failure. One day you may feel like you can go out and get any job you want. Other days you may ask yourself who you're kiddingand feel like no one would hire you. Day to day, even hour to hour, your feelings can fluctuate. Looking for a job, changing careers,and marketing ourselves is hard work - and can cause self-doubt or negative feelings about ourselves to surface.Conducting a successful job search requires active, sustained effort in an optimistic frame of mind. A frame of mind that many job seekersnever obtain or lose as they experience rejection. The strategies you'll learn in this booklet will increase your success rate and cut rejectionfrom employers.But, learning these strategies is only one side of the coin. If you don't learn to stretch your comfort zone and believe in this new imageof yourself you may fail. If you are experiencing a lot of self-doubt you may choose not to use these strategies and instead create a weakresume or procrastinate for long periods without looking for a new job. To achieve maximum success in using this booklet you mustdevelop a broader view of your skills as well as a confident frame of mind. Most job seekers must learn to believe that they do indeedpossess many skills and that their skills are at a higher level than they originally thought.

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ü Awareness Is The First StepAnytime you learn something new, awareness is the first step you must take to change your behavior. For example, people who want toquit smoking must become aware of what makes them want to smoke. They must become aware of times when they don't even realizethey're smoking. In a similar fashion, you need to become aware of your behaviors and feelings as you look for a job.Say, you wake up one morning and decide to write your resume. Your next thought is remembering a time when your boss reprimandedyou and said you were a poor worker. This in turn makes you feel anxious and depressed. Then you think, "This job is probably all Ican get anyway so why even try?" And guess what? You don't work on your resume.Becoming aware of your thoughts and feelings and how they affect your behavior is critical to job search success. It's been estimated thatwe process up to 60,000 thoughts each day. That's almost 22 million thoughts per year. Until three years ago my self-esteem was verylow. Probably 50% to 75% of the thoughts I had about myself were negative. Even at 50% that's 11 million negative thoughts a year.Realizing this was very powerful for me. No wonder I never believed in myself. No wonder it was hard for me to change or accomplishmy goals. I had a huge mountain of negativity about myself that directed and controlled my life. Before you go on, I'd like you to listsome of the thoughts you've had about yourself over the last few days or months when you've considered changing jobs or writing aresume.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

How many of the thoughts you wrote down were positive? How many were negative? Did you feel anxious doing this exercise? If youfelt anxious or listed several negative thoughts about yourself - it's those feelings and thoughts that can hamper your job search.Becoming aware of them is the first step to changing your behavior and achieving job search success. Somewhere I heard the saying,"Doubt Your Doubts." What a wonderful saying. When we're in the midst of feeling negative how often do we stop and ask ourselves,"Do I really need to feel this way? Is this really true?" Many times our imagination is much worse than reality.I remember going into a Barnes and Noble store one night. I was dressed in my sweats and not feeling too hot. I had been wanting tocontact Barnes and Noble to do an author signing but kept procrastinating because I kept thinking. "Why would they want me?" Then Isaw a flyer for a signing by a competitive author. My first response was, "See they want her, they don't want you." I walked throughthe store with my head slumped, feeling like a nobody. Old programming from critical parents had kicked in and I felt powerless to stopit. Feeling depressed I went home, pulled the covers over my head and went to sleep as a way to escape my feelings. In the morning, Ifelt better and said to myself, "Hey, my book is just as good as hers. People always tell me my presentation is better. I'm going to calland see if I can get scheduled." I called and was scheduled for several author signings. Zig Ziglar uses the acronym, FEAR, to describethis process. FEAR stands for False Evidence Appearing Real. That night at Barnes and Noble my fears certainly felt real but in realitywere false.

Awareness + Goals + Action = SuccessAs my story illustrates, becoming aware let me question my negative thoughts. Once I was able to do that I could then focus on my goaland take action to accomplish it. You, and only you, determine the degree of success you achieve in your life and your career. Becomingaware, questioning negative thoughts, identifying your goals and then taking action are four steps that will ensure your success in usingthis booklet. Tony Robbins, author of Awaken the Giant Within and Personal Power (an excellent videotape series) talks about the painand pleasure we link to any activity. When we link more pain to an activity than pleasure we move away from and avoid that activity.When we link more pleasure to an activity we move toward that activity. I had certainly linked more pain than pleasure to contactingBarnes and Noble. Ask yourself what areas of your job search you have linked pain to. Then finds ways to link more pleasure to themso that you can accomplish your career goals. Now, it's time to begin learning how to create a dynamic, skill based resume that willincrease your confidence and land you the job you want. Turn the page and read the instructions in the left and right hand columns.

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Dave Terrance1515 60th Street S.E.Silverton, TX 98383

(555) 555-5555

Take 10seconds andcompare theseresumes.

Read Dave'sobjectivestatement in thisresume. Compareit to the firstsection in hisafter resume.

Does the afterresume look andsound like anentirely differentperson?

This is a verygood example ofhow we allunder-market ourskills & abilities.

Which resumeintegrates andsells Dave'scollege trainingthe best?

Compare theheadings in thebefore resume tothe headings inthe after resume.Which headingsare strongest?

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JOB OBJECTIVE

FORMAL EDUCATION

WORK HISTORY

Technical Support

AAS Degree in Computer ScienceSilverton College

Experience includes:

•Quick BASIC•Visual BASIC•Turbo C•Windows 95•Business Accounting•DOS•PC Support•Novell

1993 - 1994 Ben's RestaurantManaged restaurant with fourteenemployees. Was responsible for payroll,food orders and scheduling.

1990 - 1993 Terrance LandscapingStarted my own landscapingcompanyhaving up to sixty steady customers.Was responsible for scheduling, billingand customer service.

1990 - 1992 Big O CleanersWas awarded for employee of the monthtwice and recognized for outstandingcustomer service.

References available upon request.

Dave hadcreated aweak resumefor severalreasons:

Dave wants towork withcomputer systemsin sales, customerservice or usertrainingpositions.

Because he didn'tfeel hisrestaurant,landscaping anddrycleaningbackgroundmatched the levelof his new careerhe had notdescribed themvery strongly inhis beforeresume.

Yet, combininghis educationwith histransferable skillheadings makehim well qualifiedfor a TechnicalSales, PC orSupport Deskposition.

Dave Terrance(555) 555-5555

Network AdministrationMaintenance ofLocal/Wide Area NetworksApplication ProjectsDesign and DevelopmentAccess, Visual Basic

•Setting up networks, training users and developing computer projects whilecompleting an A.A.S. Degree in Computer Science, Silverton College.

•Managing all areas of departmental operations and support includingcustomer service, staff scheduling, purchasing, inventory and client billing.

•Overseeing troubleshooting and project management with a staff of 14.

Seek a Technical Sales, PC or Support Desk position utilizingthe following training and experience:

Sales ManagementTrained and supervised staff of 14, overseeing sales and customer service tosupport over 2,000 customers per month (Ben's Restaurant 1992-Present).•Scheduled full-time and part-time employees to staff 2 shifts.•Evaluated and counseled employees regarding performance and productivity.•Opened and closed operations, prepared bank deposits, balanced 2 tills,

oversaw shift set-up, issued purchase orders and maintained vendor contact.•Prepared monthly reports detailing sales, profit and expenses.•Position required strong troubleshooting and team building skills.

Network & Technical SupportLocal/Wide Area Network System Set-Up - 1,500 hours hands-on trainingwhile completing Computer Science Degree, Silverton College 1997.

1515 60th Street SESilverton, TX 98383


Programming LanguagesAssembler, Quick BASICTurbo C, Visual BASICOperating SystemsDOS 6.22Windows 95

HardwareInstallation/ConfigurationSoftwareWindows 3.11Infomodeler

Business Development & Client BillingStarted and managed business, taking client base from 0 to over 60 accountswithin 2 years (Terrance Landscaping 1990-1992).•Analyzed customer needs, developed bids and presented proposals.•Prepared billing statements and collected accounts receivable.•Achieved over a 50% repeat business by providing quality service and

competitive pricing with professional yet friendly approach to sales.•Built business primarily from satisfied customers and client referrals.

Customer Service AdministrationOversaw operations serving 200 customers daily, with sales of $80,000 permonth (Big O Cleaners 1987-1989).•Coordinated workflow in 2 departments, working with 4 managers.•Took and fulfilled customer orders, controlled cash and trained employees.•Received 2 Customer Service Awards for superior attitude and performance.

Jon SmithAlexandriaRoad, #10Renton, WA 85858

(555) 555-5555Read the first 4sections in thisresume. Nowread the 2nd and3rd sections ofthe after resume.

The after resumeprovides moredetails about thecomputerexperience Jongained atcollege. It alsoprovides moredetails about hiswork history.

Jon's beforeresume onlymarketed hiscollege training.He had left outhis work historybecause it was indifferent fields -the Army and agarage doorcompany. Whichresume is best,will generatemore interviewsand higher salaryoffers?

Take 10seconds andcompare theseresumes.

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____________________________________________________

Networking

• Maintaineda Novell 3.11 server with over 40 clients• Versed in installingnetwork cards and laying network cable• Upgraded server to Novell 4.0• Assigned user rights

Data Base Theory

• Designed multi-table database using Access 7.0• Programmed front end for database using Visual Basic 4.0• Coordinated with design teams to create a database using

Info-Modeler 2.0• Using Sequel Server 4.0 designed a database and user friendly

front end

PC Support

• Developed good working relationships with problem users• Responsible for over 100 computers in multiple labs• Hardware troubleshooting• Software installationand configuration

Programming

• Programmed solutions for user problems• Versed in QBASIC (Arrays, Sorting, Searching, Etc.)• Participated in several team projects using C+• Good working knowledge of Assembly Language

____________________________________________________

Education

• Associate in Applied Science from Renton Technical College• CAD 1 Certificate from Renton Technical College

Read the 4thsection in Jon'safter resume.It's usually bestto include anemploymenthistory.

We usedEducation/Employment Historyas a heading sothat we couldcombine Jon'seducation withhis employment.

This showsemployers whatJon was doingfrom 1995 topresent andeliminates theirconcern aboutJon beingunemployedduring this time.

How manyseconds does ittake to read the1st section ofthis resume?This section isvery short andonly takes a fewseconds to read.Yet, it sells Jon'stop skills veryeffectively.

Jon Smith(555) 555-5555

System AdministrationNetwork Administration•Managed 4 network systems utilizing Novell 3.11 server with over 40 clients.•Installed network cards and cable. Upgraded server to Novell 4.0 and assigned user rights.System Management / PC Support / User Training•Managed 100 computers in 3 locations, overseeing troubleshooting, installation and configuration.•Trained up to 150 computer users in basic computer usage, DOS, network utilization, basic

coding, VisualBasic, and InfoModeler.Database Design / Programming•Designed multi-table data using Access. Programmed front end for database using VisualBasic.•Coordinated design teams and created databases using InfoModeler 2.0 and Sequel Server 4.0.•Programmed solutions for user problems. Experienced in team projects and strong proficiency

using Qbasic (Arrays, Sorting, Searching, etc.), C+, and Assembly Language.

Operations ManagementStaff Supervision•Supervised 42 staff, overseeing equipment operation/inventory of up to $35 million per project.•Prepared administrative documentation including work schedules, personnel files and reports.•Awarded for creating equipment maintenance program utilized by 4 departments with 200 staff.Team Leader / Customer Service Administration•Selected as Team Leader based on ability to build morale, mediate disputes and lead others.•Serviced 25 key accounts, processing 400-500 weekly orders with sales of $800,000 per month.Departmental Coordination•Coordinated with 5 departments to pull parts, verify stock and expedite shipments.•Verified invoices for individual sales of up to $9,000 and documented customer approval.•Cut product damage by mapping workflow patterns and implementing departmental procedures.

Education & Employment HistoryA.A.S. in Computer Science / CAD Certificate, Renton Technical College 1995 - Present.Customer Service Administration, PDQ Garage Doors 1992 - 1994.Operations / Staff Management, (Squad Leader/Asst. Sgt.) U.S. Army 1988 - 1994.


Alexandria Road, #10Renton, WA 85858

Computer System Management..........Managing 4 computer systems serving 40 clients in 3locations and training up to 150 computer users.

Operations/Staff Supervision..............Supervising operations with up to 40 full-time staff.

Computer Science Degree...................2,500 hrs hands-on training, Renton Technical College.

Qualifications

Read the PC Supportsection in thisresume. Can youtell whichstatements referto Val's collegetraining or herwork experience?This section willbe confusing toemployers anddifficult toexplain duringinterviews.Now, read thelast section inVal's afterresume. Is iteasier tounderstandwhere Valworked?Follow the afterresume examplesto see differentways to describeyour workhistory.

NETWORKING-Pioneered user groups, supervisors and granted their rights.-Administered and maintained Microsoft NT and Novell 3.ll Network.-Supervised network cabling and installation of network cards.

PC SUPPORT-Analyzed computer problems on campus.-Installed hard drives, floppy drives, monitor cards and CD-ROMS.-Upgraded 486 PC lab to Pentium PC lab.-Solved PC problems for difficult users.-Implemented departmental support to management and staff.-Corroborated with management to improve morale and attitude.

-Managed computer troubleshooting teams.-Facilitated major Access team project.-Taught operating systems and Microsoft applications to users.-Trained service oriented employees.-Managed departmental night shift.-Handled internal/external departmental customer problem solving.-Taught computer fundamentals to users.-Managed computer troubleshooting teams.-Marketed departmental products.-Supported customers on valuable product purchases.

OPERATING SYSTEMS AND SOFTWARE-DOS 6.22 -Publisher 7-Windows 3.11 -Microsoft Office-Windows 95 -Microsoft Office 95-Assembler -Quick BASIC-InfoModeler -Turbo C

APPLICATIONS-Created retail accounting system using Access 7.-Tracked customer account information using Access 7.-Created business information systems using Access, Excel and Word.-Created presentations using Powerpoint, Access, Excel and Word.-Created accounting information system using Visual Basic.

VALERIE ASHWORTH34 St. View Drive

Seattle, WA 98108(555) 555-5555

Management

Teamwork

Valerie didn'thave any relatedwork experiencebut had becomethe top studentin her computerclasses.

à


Management

Teamwork

Valerie Ashworth 34 St. View Drive(555) 555-5555 Seattle, WA 98108

Seek a Technical Support position utilizing the following background:

•Managing 4 networking systems with 200 clients in 3 locations.•Maintaining Microsoft NT and Novell Network.•Serving as Access Team Leader, training users and creating applications.•Managing operations and staff for branch with sales of $1.2 million.•A.A.S. Degree in Computer Science, Renton Technical College 1997.

_____________________________________________________

Networking / Technical SupportNetwork Administration•Assigned trustee rights, created users and login scripts, installed operating systems,

work stations and print server, and administered security rights.•Supervised installation of Novell Netware, Microsoft NT, network cards and cabling.•Installed Wide Area Network high speed phone line, serial and parallel communications.System Troubleshooting•Consulted with Program Managers to troubleshoot systems in 4 departments.•Installed hard drives, floppy drives, monitor cards and CD-ROMs.•Upgraded 486 PC lab to Pentium PC lab. Managed computer teams.•Solved difficult user problems such as operating system and software errors.User Training - Computer Applications•Designed Access software package for Computer Department tracking 100 clients annually.•Led teams of 8 developers in design of front and back end Access programming.•Taught operating systems and Microsoft applications to 150 computer users.Design Applications - Operating Systems - SoftwareDOS 6.22 Assembler Lotus Organizer RBaseWindows 3.11 InfoModeler Microsoft Schedule Plus QuickBASICWindows 95 Lotus 1-2-3 VisualBasic Turbo C•Created accounting information system using Visual Basic; retail accounting system

using Access; information systems and presentations using PowerPoint, Access, Exceland Word; and developed optimization techniques in SQL Server Database Programming.

_______________________________________________________________

Employment, Holmes Manufacturing 1990 - PresentDepartmental Management•Managed departmental operations and staff of 15 for branch with sales of $1.2 million.•Trained in all areas of customer service, sales, closing and opening operations.•Completed departmental reports and managed 10 vendor accounts.Customer Service Administration•Oversaw customer service and administration to serve up to 200 customers per shift.•Set up and maintained base of 7,500 computerized customer accounts.•Coordinated with 5 departmental managers and staff to meet customer needs.

Compare themain headingsin the beforeresume to thisresume.

ßWhich resumecreates a strongerimage of Val'sskills? Which setof headings tellsan employer moreabout Val's skills?

Now read the1st section inVal's afterresume. Noticethat the 1st and4th statementsuse numbers topaint a "big"picture of Val'sresponsibilities.

Make sure youuse numbers todescribe howmany systemsyou've workedon, how manyusers you'vetrained ordepartments youhelped tosupport.


Turn to page 14 and 15 to see a condensed version of the 6 Steps listed above.Below, we'll explain each step.

Step 1 à List All Your SkillsTurn to page 14 and read Jon's story at the top of the page. Notice, in Step 1 that Jon listed the skills hegained from his Computer Science program and his work experience at PDQ Garage Doors and in the Army.


Step 2 à Label Skills With Functional Headings ToSound Like The Positions You WantIn Step 2, Jon labeled his skills with functional headings. Notice that Customer Service is labeled Customer Support,Squad Leader is labeled Team Leader and Training of Infantry Personnel is labeled Staff Supervision. Thesefunctional headings are stronger, sound more supportive and targeted for skills utilized in computer systemadministration positions.

As you select your functional headings, think about the primary skill required for the job you want. Be sure to includesupportive skills and label them with functional headings. For example, a Network Administrator's primary skill areawill be training in network systems and any related work experience. In addition, a Network Administrator may haveresponsibility for duties such as user training, departmental coordination, technical documentation, purchasing andinventory control. Including supportive skills that match the job you want creates a stronger and more well-roundedimage of your abilities. Later, you'll get more information on how to select your functional headings.

Step 3 à Analyze Ad or Job Posting and List Skills RequiredRead the ad in Step 3 on page 14. You'll notice that we've underlined the skills requested in the ad. We alsoidentified them as hard or soft skills. Hard skills are those skills you can see someone perform - like using acomputer. Soft skills are skills you can't really see someone perform - like prioritizing or problem solving.

When you label soft skills like Team Player, use a heading that shows exactly what you mean. For example, being ateam player should occur in any job or any setting. Therefore, the heading - Team Player doesn't have a lot ofmeaning. Compare it to - Departmental / Team Coordination. Which is better?

Step 4 à Select Best Headings to Match Ad or Job PostingOnce you've analyzed want ads or job postings and identified specific skills employers are looking for - you're ready toselect your best functional headings to match those skills. Look at Step 4 on page 15 and you'll see that Jon checked6 of his best functional headings to match the ad.

Remember, the headings you select should present a well-rounded picture of your skills and make you look qualifiedfor the job you want.

Step 5 à Describe Each HeadingOnce you've selected your functional headings you're ready to write short statements to describe each one. Thesefunctional headings will form the body of your resume. Look at Step 5 on page 15 and you'll see how Jon candescribe each of his headings.

Step 6 à Create Your Objective, Education andEmployment SectionsTake a look at Step 6 on page 15. You'll see three paragraphs that describe what to put in your Objective, Educationand Employment sections.

Now you're ready to begin completing worksheets that will take you through each of the 6 Steps. Turn to page 16and read the instructions at the top of the page.


Jon completed a 2 year Computer Science Degree. He had worked for PDQ Garage Doors and served in the Army. Hisfirst job choice is a Network Administration position but he will also consider a Technical Support position. He hopes touse his supervisory, project management and customer service experience from PDQ Garage Doors and the Army. Jonfollowed the 6 Steps to Create a Great Resume below and on the facing page.

Computer Science DegreeProgramming Fundamentals...............................

Program Analysis TechniquesSolving IS Problems Using Design ToolsData Storage Techniques

Programming / Software.......................................SQL Server, Novell Netware, Windows NTVisual Basic, ANSI C, Assembly

Hands-On Computer Lab / Campus Experience........Training of Computer Users....................................Networking...........................................................

Novell Netware, Windows NTLocal and Wide Area Networks............................

Database Programming / Management..................Relational Database Management Systems

Communication SkillsDesign and Program Valuation Documents...........Technical Writing for Systems AnalysisMulti-Media Presentations

PDQ Garage DoorsCustomer Service and Documentation......................Servicing Key AccountsOrder Processing and Problem SolvingCoordinating with Various DepartmentsMaintaining Stock and Expediting Shipments..........Verifying InvoicesMapping Workflow Patterns

U.S. ArmySquad Leader.......................................................Training of Infantry Personnel................................Overseeing Military Maneuvers and Equipment........Scheduling Workflow and Staff RecordsManaging Daily ProjectsInventory Control / Reporting

Functional HeadingsProgramming and Analysis

Network Database Design / Programming

Computer System AdministrationPC Support / User TrainingNetwork Administration

Local / Wide Area Network AdministrationDatabase Programming / Management

Network Analysis & Documentation

Customer Support

Departmental Coordination

Team LeaderStaff SupervisionOperations Support

AD ASKS FOR:

Hard SkillsMonitor Local and Wide Area Networks

Maintain Network Documentationusing Databases

Perform Network Problem IsolationPrepare Reports on Network Performance

Support Users and Departments2 Year Computer Science Degree

Data Network Administration ExperienceSQL Server, Novell Netware, Windows NT,

Visual Basic and ANSI C

Soft SkillsSelf-Motivated, Team PlayerGood Communication SkillsStrong Attention to Detail

Local / Wide Area NetworkAdministrator

Monitor Local and Wide Area Networks.Maintain network documentation usingdatabases. Perform network problemisolation. Prepare reports on networkperformance. Self-motivated team playerwith good communication skills and strongattention to detail to support users anddepartments. 2 year Computer ScienceDegree with broad knowledge of SQL Server,Novell Netware, Windows NT, Visual Basicand ANSI C preferred. Apply City ofSeattle, HR Dept, PO Box 15, Seattle, WA98105.


Network Database Design /Programming

Jon can describe the programming languagesand applications he learned while completinghis degree. He can use the list of program

components on page 18 to preparea detailed list.

Local / Wide AreaNetwork Administration

Jon can describe the number of networksystems he set-up and provided

troubleshooting for as part of his hands-on laband campus computer experience.

Team Leader / Customer SupportJon can describe his team leader responsibilityas a Sergeant in the Army and combine it with

his customer service experienceat PDQ Garage Doors.

Departmental CoordinationJon can describe the number of departments hesupported and coordinated with at PDQ Garage

Doors while providing customer service.

Staff SupervisionJon can describe the number of staff, amount

of equipment and inventory he was responsiblefor as a Sergeant in the Army.

Be specific and slant your functional headings toward your field or position. Many people use heading s like - Organizational Skills, Leadershipand Communication Skills for the body of their resumes. These headings are too soft, too general and don't grab employers. Are these headingsbetter - Project Management, Team Leader and Technical Documentation / User Support? Study how we've relabeled skills with functional headingsin Step 2 on the facing page.

Your Objective StatementIn your Objective Statement name the type ofposition you want and list 2 to 3 of your top

skills or qualifications.Employers want to know what you can and willdo for them. Review the objective statements

shown in the after resumes.

Your College EducationYou have learned a lot of skills that are neededin a variety of jobs. But you must show how

the skills you've learned in college relate to thejobs employers have open.

For example, the ad asks for a Computer ScienceDegree. Highlighting the related components

from that degree which match the skills neededby the employer is much stronger than

simply having a heading ofComputer Science Degree.

Your Employment HistoryIf you are changing careers, have an unrelated

work history, or have training in a field in whichyou have no experience a chronological resumeprobably won't work well for you. Listing each

job in order with dates of employment will drawattention to these weaknesses. Listing your skills

followed by a condensed work history worksmuch better.

See the after resume examples.

Functional Headings for:

Computer Science DegreeProgramming & AnalysisNetwork Database Design / ProgrammingComputer System AdministrationPC Support / User TrainingNetwork AdministrationLocal / Wide Area Network AdministrationDatabase Programming / ManagementNetwork Analysis & Documentation

PDQ Garage DoorsCustomer SupportDepartmental Coordination

Ghorms Drive-InTeam LeaderStaff SupervisionOperations Support


Read the list of skills and knowledge on page 18 that you have gainedfrom completing your Computer Science Degree. Check off each skill orarea of knowledge that you've learned and list them below. Add any areasyou've learned that aren't on the list and put them below.

To describe your work experience, read pages 19 to 29. These worksheetsinclude skills and sentences for 20 different career fields. Check any skills orsentences that match your background and list them below.

Even though you may not have held these jobs, these lists can give youideas to describe your work experience. To identify more skills, analyzehelp wanted ads or job postings. The Dictionary of Occupational Titles alsoprovides thousands of job descriptions that can be used to identify more ofyour skills. Answering the 12 Questions that start on page 32 will help youto create your own skill lists and sentences and help you to strengthenthose that you check on pages 19 to 29.

On the following pages you'll find worksheets for each of the 6 Steps shown on pages 14 and 15.

Skills from College Classes: àIntroductory NetworkingTroubleshooting Campus Computers à

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Describe Skills or Duties for One Of Your Jobs: àCustomer Service, Counter Sales and Cashiering à

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Now it's time to label your education and work experience with functionalheadings like Jon did in Step 2 on page 14. It may save you time togroup similar skills together, then label each group of skills with afunctional heading.

Write the functional headings you'll use to describe your college classesbelow. For example, coursework in Introductory Networking and experienceTroubleshooting Campus Computers can be labeled Network Administration /Troubleshooting (see example below). This functional heading is a bettermatch for a corporate Network Administrator position.

Now, go back through the skills you checked on pages 19 to 29. Selectthe strongest skills as your functional headings and list them below. Forexample, a group of skills might be customer service, counter sales andcashiering. Labeling this experience Customer Support sounds more like thelanguage used to describe positions in the computer field (see the examplebelow).

Label College Classes with Functional Headings:

Network Administration / Troubleshooting____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Label These Job Skills with Functional Headings:Customer Support______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Describe Skills or Duties for Another Job You've Had:àConstruction / Project Crew Lead à

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Describe Skills or Duties for Another Job You've Had:àSergeant à

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Label These Job Skills with Functional Headings:Project Lead______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Label These Job Skills with Functional Headings:Staff Supervision & Training_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________



NOTE: You won't be able to put all these skills in your resume. Check those you have, then prioritizethem. Put the best and most relevant ones in your resume. Then prepare a list like this that describesall the components of Computer Information Systems you've learned. Take it to your interviews. Use itto market all of your skills. Be sure you can talk about and explain anything you list.

Programming Fundamentals__Solve IS Problems Using Design Tools__Flowcharts, Hierarchy Charts, Pseudocode,

Program Analysis Techniques__Structured Programming Methodology

Main Program, Subroutine, FunctionsPassing Arguments, Parameters,Called Programs

__Developing Algorithms__Data Storage Techniques__Logic Structures__Microsoft QBASIC__Assembly Language

CPU Memory Addressing

Networking__Windows NT__Network Administration__Client Server Skills

Front End Programming__Microsoft Visual BASIC 4__Event Driven Program Code__Advanced Access Programming__Advanced C Language Programming__Graphical User Interface Design__Forms Generation__OLE Automation__DDE Dynamic Data Exchange__Create Object Classes

Back End Programming & Administration__Transact SQL__SQL Server Database Programming and

Administration__Performance and Optimization Techniques

Creation of Stored Procedures__Transactions, Record Locking

Computer Math__Hexadecimal, Binary, Octal__Algebra

Database Fundamentals__InfoModeler - Database Design Techniques__Microsoft Access - Database Programming

Fundamentals__Relational Database Management Systems__Database Queries__Database Users, Database Permissions__Databases__Database Devices__Database Objects__Publishing and Replication__Database Updates

Data Integrity__Constraints__Rules__Defaults__User Defined Data Types__Triggers

ANSI C Language__Structures, Pointers, Linked Lists__Compilers__Linkers__Interpreters__Interactive Programming__Batch Programming

Computer Applications__Microsoft Access, FoxPro__MS Word for Windows__Excel__Powerpoint__Lotus Organizer__Microsoft Schedule Plus

Systems Analysis__Project Development and Management__Served as Team Leader__Developed Information System based on

User Requirements__Utilized Systems Analysis Life Cycle

Introductory Local Area Networking__Novell Netware

Assign Trustee Rights, Create Users, CreateLogin Scripts, Install Operating SystemInstall Work StationNetware AdministrationInstall Print Server

__Network Security Issues__Network Cabling__OSI Seven Layer Standard

Internet__World Wide Web__Intranets

Senior Project__Conceived and Developed Major (180 hour)

Project Incorporating: Communications,Management Information and ProgramDevelopment

__Utilized Graphics Programming Tools__Developed Visual Basic Programs, Database

Graphics Programs

Computer Management Communication Skills__Design Documents__Program Valuation Documents__Technical Writing for Systems Analysis__Multi-Media Presentations__Business Leadership - Human Behavior in

Work Group Environments__Managerial Skills, Teams, Time Management

Accounting for IS Professionals__Budgetary Accounting__Accounting Fundamentals__Financial Statement Analysis__Asset Value Methods__Business Organization__Interpretation of Financial Data

(Managerial Information)

__Accounts Payable / Receivable__Assistant to Controller__Bad Debt Management / Tracing__Balance Sheets__Bank Deposits and Drafts__Bank Reconciliations__Benefits Administration__Budgets and Forecasting__Business Plans__Cash Accountability__Cash Disbursements__Cash Management__Computerized Applications__Computerized Billing__Contract Administration__Conversion to Automated Systems__Corporate Accounting

__Corporate Audit Procedures__Corporate Bank Accounts__Credit Application / Approval__Credit Management__Departmental Coordination__Departmental Liaison__Depreciation Reports__Employee Orientations__Executive Support__Expense Allocations__Expense Journals__Financial Analysis / Forecasting__Financial Statements__Fixed Asset Reports__Full Charge Bookkeeping__General Ledgers__Gross Margin Analysis

__Insurance Administration__Integrated Accounting Software__Interest Calculations__Internal Finance Controls__Inventory Tracking__Inventory Valuation Methods__Invoice Verification__Knowledge of EEO Guidelines__Loan Applications__Office Management__Payment Negotiation__Payroll Preparation and Taxes__Performance Evaluations__Personnel Administration__Petty Cash Management__Portfolio Management__Profit Sharing Records

__Purchase Order Management__Purchasing / Buying__Quarterly Taxes__Sales Journals__Set Credit Limits__Staff Supervision / Training__State and Federal Taxes__Subsidiary Ledgers__Supervision of Accounting Staff__Supervision of Clerical Staff__Supply Budgeting__Tax Analysis and Control__Tenant Accounts__Time Card Tracking__Trial Balance__Trust Accounts__Vendor Contact / Negotiation

__Managed conversion of manual system to computerized system.__Utilized Lotus and Excel to prepare financial documents.__Worked with state auditors to review all accounting records.__Coordinated with ___ divisions to track billing and invoicing.__Worked directly with President and ___ branch managers.__Consulted ___ management staff in financial forecasting.__Prepared salary and benefit reports for ___ employees.__Set up new accounting and records control systems.__Trained ___ staff in use of invoicing and billing systems.__Served as lead in resolving problems for ___ key accounts.__Controlled $___ in inventory and supplies.__Issued up to ___ purchase orders annually.__Managed front office functions to support staff of ___.__Researched and selected phone system valued to $ ___.__Researched and selected computer systems valued to $ ___.__Maintained files and documents to support ___ staff.__Scheduled conferences and appointments for ___ staff.__Provided front desk reception for ___ departments.__Duplicated and prepared memos and flyers for ___ staff.__Prepared contracts and correspondence for ___ staff.

__Managed bookkeeping, office and reception functions to support staff of ___.__Managed general ledger and subsidiary journals for firm with sales of $ ___ annually.__Oversaw all bookkeeping functions through financial statements.__Tracked cash receipts and disbursements for corporation with sales of $ ___ annually.__Maintained A/R, A/P and billing for over ___ accounts.__Processed biweekly payroll and calculated salesmen's commissions for staff of ___.__Consulted management in budgeting, forecasting, portfolio and fixed asset analysis.__Prepared and filed quarterly reports, state and federal taxes.__Worked with auditors verifying all accounting records.__Purchased $ ___ annually in capital equipment and inventory.__Negotiated and managed purchase agreements valued up to $ ___ per contract.__Developed and maintained database for over ___ vendors.__Tracked purchase orders for department with sales of $ ___ annually.__Approved invoicing for ___ departments with sales in excess of $ ___ monthly.__Managed credit application and approval for client base of over ___ customers.__Authorized to set up new accounts or extend credit to $ ___.__Increased bad debt collection by $ ___ annually.__Oversaw billing for ___ accounts with sales in excess of $ ___ annually.__Supervised and trained staff of ___ accounting and clerical personnel.__Coordinated workflow for ___ departments comprised of ___ employees.

These Skills May Also Be Used As Skill Headings

Sample Sentences Using Some of The Skills Listed Above


__Access, Sybase, Windows NT__AmiPro__AsEasyAs__Assembler, Pascal__Business Letter Formatting__COBOL, MVS, CICS, VB__Computer Operating Systems__Computerized Office Applications__Corel Draw__DacEasy__Database Management__dBase, RBase__DeskTop Publishing__Document Editing / Revision__E-Mail Administration__Excel__Footnotes

__Microsoft Access__Microsoft Office__Mini Computers__MS DOS__MS Word for Windows__MYOB__Netware__Network Systems__Newspaper Columns__OneWrite__OS2__Page Numbering__Pagemaker, MS Publish__Paradox, Quark__Peachtree__Plotters, Scanners, Modems__Powerbuilder, Lotus Notes

__Programming Languages__QuatroPro__Quick Books, Quicken__RPG 400, SYNON, OSI__SNMP, TCP, IP, SQL, C__Split Window Functions__Spreadsheet Applications__System Research / Purchasing__Tape Backup Systems__TurboTax__UNIX__Ventura__Visual Basic, Assembler__Web Site Administration__Windows NT__WordPerfect, WordStar__Wordprocessing Applications

__Trained staff and customers in use of ___, ___, and ___.__Set up ___ work stations utilizing ___ network system.__Researched and purchased ___, ___, and ___ programs.__Consulted with programmers to implement ___ system.__Ran computerized reports with ___, ___, and ___ programs.__Maintained a networked system with ___ users.__Provided system troubleshooting for ___ terminals and users.__Consulted with management regarding computer system needs.__Oversaw implementation of e-mail system used by ___ staff.__Trained ___ staff in use of computerized systems.__Coordinated repair of $ ___ in computer and peripheral systems.__Oversaw web site administration and training of ___ staff.__Utilized integrated accounting software for ___ accounts.__Served as Liaison to ___ computer vendors and suppliers.__Researched and analyzed purchase of $ ___ computer system.__Utilized ___ program to track over ___ projects annually.__Developed over ___ boiler plate documents.__Maintained computer file maintenance for ___ users.__Managed computer security, back-up and electrical circuitry systems.__Coordinated with vendors in purchase and selection of equipment.__Completed network administration certification program.

__Utilized ___ and ___ programs to process reports and spreadsheets.__Skilled in advanced editing, mail merge, and list management applications.__Created ___ page corporate newsletter distributed to ___ employees.__Designed flyers, brochures and company stationery utilizing ___ program.__Converted manual system to computerized ___ accounting system.__Utilized ___ program to process over ___ A/R and A/P accounts.__Processed payroll for over ___ employees using ___ program.__Performed statistical analysis of hazardous waste materials using ___ program.__Utilized ___ to create and produce monthly payroll and timecard tracking system.__Created annual budget for corporation with sales in excess of $ ___.__Compiled and updated database for over ___ customers and accounts.__Produced mailing lists for over ___ accounts utilizing database software.__Experienced in basic function of ___ and ___ operating systems.__Managed files and hard disk storage utilizing ___.__Programmed database and accounting software utilizing ___.__Over ___ years programming experience includes ___, ___, and ___.__Utilized ___, ___, and ___ to prepare documents.__Managed daily back-up of ___ megabyte system processing ___ daily transactions.__Utilized ___, ___, and ___ wordprocessing programs to prepare ___ documents.__Prepared legal documents utilizing ___, including ___, ___, and ___ functions.__Prepared detailed contract specifications using ___.

__Fortran, C/C ++, Oracle__FoxPro__FrameMaker__Graphics__HTML Home Page Set-Up__IBM / Macintosh Systems__Integrated Accounting Software__Internet / World Wide Web__JAVA__Lap Top Computers__Laser, Dot Matrix Printers__Lotus 1-2-3__Lotus Word Pro__Macros__Mail Merge Formletters__Mainframe Systems__Microcomputers






__Over ___ years experience utilizing manual and computerized cashiering systems.__Handled up to $ ___ monthly, consistently balancing tills to the penny.__Dealt with up to ___ customers daily, handling over $ ___ per month.__Accounted for up to $ ___ per day, making all safe drops and bank deposits.__Approved checks and charges for up to ___ accounts daily.__Managed front counter sales generating revenues in excess of $ ___ annually.__Handled multi-line phones, taking and processing ___ orders daily.__Managed inventory for ___ square foot department.__Stocked and priced merchandise for ___ departments.__Verified and approved invoicing; and signed for orders.__Purchased up to $ ___ in merchandise on a monthly basis.__Increased sales approximately $ ___ by setting up innovative displays.__Developed good rapport with approximately ___ vendors.__Analyzed sales and marketing trends to purchase $ ___ in seasonal merchandise.__Opened and closed facility with sales in excess of $ ___.__Authorized to carry all keys with access to safes and personnel records.__Reduced losses by ___% through implementation of theft control measures.__Hired and supervised staff of up to ___.__Trained employees in cashiering, customer service, and inventory procedures.__Coordinated workflow for ___ departments.__Scheduled ___ rotating shifts and hours for ___ employees.

__Increased sales up to ___% through add-on sales.__Maintained posting of daily receipts in excess of $___.__Approved checks and charges for up to ___ accounts daily.__Served as Lead Trainer to crew of ___.__Verified and approved invoices for ___ departments.__Handled up to $___ monthly, balancing the till to the penny.__Developed good rapport with approximately ___ vendors.__Greeted ___ customers and promoted ___ product lines.__Purchased up to $___ in merchandise on a monthly basis.__Served as Crew Lead to a staff of ___ in ___ departments.__Accounted for $___ of inventory for a ___ square foot store.__Provided sales support to ___ departments.__Performed employee orientations for ___ departments.__Handled up to ___ customer returns and store credits daily.__Stocked and priced merchandise valued in excess of $___.__Dealt with up to ___ customers, generating $___ in sales.__Assisted branch manager in training ___ employees.__Processed and recorded ___ inventory transactions monthly.__Managed key accounts including ___, ___, and ___.__Maintained computerized database of ___ customer accounts.__Provided sales support to store manager and staff of ___.

__Add-On / Promotional Sales__Administrative Support__Approval of Checks / Charges__Authorization to Keys / Safes__Balancing of Daily Receipts__Balancing of Tills__Bank Deposits / Safe Drops__Branch Reception__Building / Store Security__Bulk Order Processing__Cash Accountability__Computerized Account Processing__Computerized Cashiering__Corporate Sales Procedures__Credit Card Processing__Crew Lead__Cross-Training of Staff

__Customer Service__Data Entry__Departmental Management__Departmental Support__Employee Interviewing__Employee Orientations__Employee Scheduling__Employee Training__Floor Set-Up / Displays__Front Counter Sales__High Closing Ratio__Inventory Control__Inventory Reporting__Key Account Servicing__Labor Planning__Lead Trainer__Market Analysis / Sales Trends

__Maximizing Floor Space / Sales__Merchandising__Opening / Closing Operations__Order Expediting__Organization of Projects__Petty Cash Control__Posting of Cash Receipts__Price Quoting__Problem Solving__Product Promotions__Purchasing__Quality Control__Receiving / Invoice Verification__Records Control__Salary Recommendations__Sales Forecasting__Sales Receipt Processing

__Sales Reporting__Seasonal Sales Promotions__Setting Credit Limits__Shift Scheduling__Staff Supervision / Training__Stock Rotation__Stocking / Pricing__Store Layout / Design__Store Management__Team Coordination__Theft Control__Troubleshooting__Vendor Contact__Window Displays / Merchandising__Work Coordination / Delegation__Work Scheduling__Workflow Delegation


__Increased sales up to ___% through add-on sales.__Supervised staff of up to ___ employees.__Processed over ___ purchase orders and returns monthly.__Managed shipping and receiving for ___ orders daily.__Maintained posting of $___ in cash receipts.__Dispatched ___ deliveries throughout the ___ area.__Delivered over $___ in products daily.__Processed over ___ orders for daily delivery.__Dealt with ___ customers, accounting for $___ in sales.__Maintained over ___ files and shipping documents.__Verified invoicing for $___ worth of monthly shipments.__Controlled quality of shipments valued to $___.__Scheduled up to ___ deliveries and appointments daily.__Processed over ___ orders valued to $___ per day.__Trained ___ employees in dock and delivery procedures.__Consistently maintained excellent driving and safety record.__Maximized floor displays increasing sales by ___%.__Completed over ___ work orders and billing records daily.__Keyed in parts numbers to process ___ daily shipments.__Assisted manager in maintenance of ___ departments.__Completed shipping documentation for ___ daily shipments.

__Coordinated with staff of ___ to meet shipping and delivery deadlines.__Coordinated with ___ departments to expedite and prioritize orders.__Over ___ years experience operating forklifts and pallet jacks.__Prepared ___ domestic and international shipments utilizing UPS and Federal Express.__Stocked and inventoried up to ___ products.__Managed shipments for ___, ___, and ___ key accounts.__Over ___ years experience delivering high value shipments.__Loaded ___ vans to maximize delivery time and prevent product damage.__Verified invoices, freight forwarding and packing slips for $___ worth of products.__Trained ___ employees in proper safety and material handling procedures.__Pulled parts and prepared parts kits for ___ orders monthly.__Conducted customer product demonstrations increasing departmental sales by ___%.__Delivered ___ shipments to appropriate destinations including airports.__Implemented security procedures for shipments and deliveries valued over $___.__Increased sales ___% through cold calling and referral to new accounts.__Processed checks and charges for up to ___ shipments and deliveries daily.__Delivered ___ orders daily handling over $___ worth of inventory.__Work independently completing ___ shipments and deliveries valued up to $___.__Developed knowledge of ___ product lines including handling and shipping regulations.__Answered customer questions regarding ___ different products.__Maintained excellent driving record while making over ___ deliveries per day.

__Account Servicing__Account Verification__Airport Deliveries / Procedures__Approval of Checks / Charges__Business Math / Calculations__Cash Accountability__Cash Receipts__Cold Calling__Completion of Billing Records__Credit Approval__Customer Billing__Customer Service__Damage Prevention__Deadline / Production Quotas__Delivery Documentation__Delivery Records__Delivery Scheduling

__Delivery Van (state size driven)__Departmental Coordination__Dock / Delivery Procedures__Domestic Shipments__Driving of Trucks (state size)__Employee Training__Excellent Driving / Safety Record__Expediting Orders__File & Records Control__Forklift Operation__International Shipments__Inventory Control__Invoice Verification__Key Account Servicing__Knowledge of Delivery Area__Knowledge of Drivi ng Routes__Knowledge of Product Lines

__Loading to Maximize Deliveries__Marketing / Add-On Sales__Material Handling__Materials Verification__Merchandising / Display Set-Up__Organization of Delivery Projects__Parts Kit Preparation__Problem Solving__Product / Sales Recommendations__Product Demonstrations__Project Coordination__Quality Control__Records Control__Route Management__Route Scheduling__Safety Regulations__Sales / Receipts Documentation

__Sales Presentations__Security Procedures__Servicing of Corporate Accounts__Shipment Pick-Ups__Shipping / Receiving__Staff Supervision__Territory Development__Territory Management__Theft Control / Prevention__Time Management__Traffic / Vehicle Regulations__Troubleshooting__Vehicle Maintenance__Vendor Contact__Work Coordination__Work Order Processing__Work Prioritization




__Assembly / Inspection__Assembly Drawings__Assembly Lead__Assembly Schematics__Blueprints / Drawings__Certified Forklift Operator__Computer Input__Computerized Parts Tracking__Crew Supervision__Customer Service__Daily Work Delegation__Data Entry__Departmental Coordination__Dies / Fabrication Equipment__Document Control__Employee Scheduling__Employee Training

__Excellent Manual Dexterity__File & Records Control__Forklift Operation__Hazardous Materials__High Productivity Record__Inventory Control__Invoice Verification__Machining__Material Handling__Material Forecasting__Material Planning__Mechanical Maintenance__Order Expediting__Order Processing__Packaging__Pallet Jacks__Parts Kit Preparation

__Parts Processing__Parts Purchasing__Parts Requisition__Pneumatic Ladders__Problem Solving__Product Inspection__Product Testing__Production Control__Production Line Coordination__Production Procedures__Production Scheduling__Production Space Design__Production Speed & Accuracy__Project Coordination__Project Management__Quality Control__Records Control

__Safety Regulations__Shift Scheduling / Tracking__Shipping / Receiving__Soldering__Team Coordination__Team Leader__Testing__Tooling Set-Up__Troubleshooting__Vacuum Formers__Vacuum Sealers__Vendor Contact__Visual Inspection Techniques__Warehousing Procedures__Work Coordination__Work Flow Improvement__Work Prioritization

__Trained ___ employees in all production procedures.__Controlled quality of over ___ products assembled per month.__Able to read blueprints and drawings to insure quality control.__Maintained contact with approximately ___ vendors.__Served as Assembly Lead supervising ___ employees.__Tested over ___ products valued up to $___.__Supervised crew of ___ in ___ departments.__Completed defective parts reports for up to ___ items.__Delegated daily work duties for ___ production lines.__Scheduled ___ rotating shifts and hours for ___ employees.__Controlled and tracked an in-house inventory of $___.__Verified invoicing for $___ worth of products shipped monthly.__Trained ___ employees in material handling procedures.__Pulled parts and prepared parts kits for ___ orders monthly.__Managed workstation producing ___ parts per month.__Worked independently assembling over ___ items per day.__Maintained a ___% rejection rate.__Praised for consistently meeting all assembly quotas.__Set-up and maintained equipment valued in excess of $___.__Selected as Crew Lead in absence of manager.__Inspected assembled products produced by ___ employees.

__Assembled ___ items on ___ assembly lines producing over ___ products daily.__Evaluated performance of ___ employees to maximize production.__Coordinated with ___ supervisors in production and completion of ___ projects.__Managed assembly of over ___ products, consistently meeting production deadlines.__Assisted in preparation and distribution of ___ assembly drawings.__Coordinated with ___ shipping and receiving departments.__Forklift Certified - ___ years experience with excellent safety record.__Utilized computerized parts tracking system to verify $___ in inventory.__Met all production and quality control quotas, producing over ___ units per day.__Coordinated with ___ staff to insure assembly and supply deadlines were met.__Consulted with department manager to forecast daily and weekly production quotas.__Cross-trained ___ staff in assembly, quality and document control procedures.__Coordinated with ___ departments to resolve customer problems and expedite orders.__Processed over ___ inventory parts utilizing computerized tracking system.__Met all production and assembly quotas to support ___ production lines.__Performed visual inspection of ___ assembly parts to maintain quality control.__Operated and maintained ___, ___, and ___ production equipment.__Maintained documentation for up to ___ products valued in excess of $___.__Maintained over ___ files and production documents utilizing ___ program.__Produced over ___ products daily demonstrating excellent manual dexterity.__Set-up all equipment and checked inventory for ___ shifts of employees.




__Blueprint Reading__Building Maintenance__Coordination w/Bldg Manager__Coordination w/Bldg Supervisors__Cost Savings__Crew Supervision__Customer Service__Cutting of Labor Costs__Departmental Coordination__Departmental Support__Document Control__Employee Counseling__Employee Orientation__Employee Scheduling__Equipment Repair / Maintenance__Expediting Orders__Facility Maintenance

__Order Processing__Organization of Projects / Production__Performance Evaluations__Problem Solving__Product Inspection__Project Management__Purchasing__Quality Control__Recycling Management__Safety & Health Regulations__Salary Recommendations__Scheduling of Shifts__Scheduling to Meet Deadlines__Servicing of Accounts__Shift Documentation__Shift Scheduling / Deadlines__Staff Orientations

__Staff Training / Supervision__Stock Rotation__Stocking / Supply Ordering__Team Coordination__Theft Control__Time Management__Time / Money Saving Techniques__Troubleshooting__Vendor Contact__Vendor Supervision__Work Assignment Delegation__Work Independently__Work Inspection__Work Prioritization__Work Site Inspection__Work Under Pressure__Workflow Planning

__Fast-Paced Environments__File & Records Control__Floor Maintenance__Floor Set-Up__Hazardous Materials__High Volume Production__Hiring / Termination__Increased Productivity__Inventory Control__Inventory Forecasting__Key Account Servicing__Knowledge of Bldg Systems__Knowledge of Floor Plans__Labor & Cost Projection__Labor Saving Procedures__Material Handling__Opening / Closing Operations



__Supervised up to ___ employees in ___ departments.__Assisted in hiring and supervision of crews of ___ employees.__Completed over ___ maintenance projects per month.__Accounted for over $___ of inventory per month.__Trained ___ employees in all site operations.__Implemented security procedures for ___ square foot building.__Maintained over ___ files and account documents.__Managed on-site accounts valued to $___.__Stocked and inventoried $___ of supplies.__Scheduled ___ rotating shifts for up to ___ employees.__Planned weekly shifts and hours for up to ___ employees.__Maintained facilities of over ___ square feet.__Delegated maintenance duties to ___ employees.__Purchased up to $___ of supplies monthly.__Maintained contact with ___ vendors monthly.__Operated ___, ___, and ___ equipment.__Coordinated service requirements with ___ departments.__Prepared maintenance records for ___ accounts.__Accounted for $___ of supplies for ___ accounts monthly.__Developed good rapport with approximately ___ vendors.__Performed floor maintenance for over ___ commercial accounts.

__Maintained service requirements for ___, ___, and ___ key accounts.__Coordinated with ___ departments to meet maintenance requirements.__Assisted in performance evaluations of ___ crew members.__Coordinated with ___ building supervisors to meet facility maintenance requirements.__Coordinated repairs and maintenance of ___ accounts.__Oversaw account recycling programs implemented in ___ buildings.__Performed servicing of ___ accounts successfully meeting health regulations.__Scheduled up to ___ employees working in ___ departments to meet shift deadlines.__Hired and trained workers in all areas of ___, ___, and ___.__Processed and recorded over ___ maintenance log sheets per month.__Completed ___ projects for commercial accounts valued up to $___.__Supervised crew of ___ during all processes of required maintenance procedures.__Coordinated facility duties with ___ teams in ___ departments.__Oversaw theft control procedures, decreasing loss by ___%.__Controlled floor set-up and organization for ___ square foot facility.__Continuously met deadlines by utilizing time saving techniques.__Maintained equipment and inventory for up to ___ accounts, valued to $___.__Supervised repairs and maintenance of building equipment valued in excess of $___.__Inspected on-site maintenance procedures for up to ___ accounts monthly.__Oversaw customer service and maintenance of ___ square foot facility.__Trained ___ employees in the handling of hazardous materials and safety procedures.




__Administrative Assistant__Administrative Support__Appointment Scheduling__Authorization to Keys / Safes__Bulk Mail Preparation__Branch or Corporate Reception__Cash Accountability__Computerized Account Processing__Computerized Office Applications__Confidential Personnel Files__Contract Preparation__Control of Office Supplies__Copying / Duplication__Credit Approval__Customer Service__Data Entry__Database Input

__Inventory Control__Inventory Tracking__Key Account Support__Lotus 1-2-3__Mail Distribution__Management of Mail Room__Message Taking__MS DOS / MS Word__Multi-Line Phones__Newsletter Creation__Order Administration__Order Processing__Petty Cash Control__Preparation of Correspondence__Preparation of Legal Documents__Preparation of Reports__Project Organization

__Project Support__Proofreading__Purchasing__Secretarial / Administrative Support__Spreadsheets__Stocking__Telemarketing__Ten-Key__Time Management__Transferring of Calls__Troubleshooting__Typing ___ wpm__Vendor Contact / Bid Requests__WordPerfect__Wordprocessing__Work Prioritization__Writing / Editing

__Produced ___ documents for use by ___ staff.__Opened and distributed mail to support staff of ___ employees.__Managed all incoming and outgoing mail for ___ departments.__Completed ___ projects for key accounts valued up to $___.__Operated ___, ___, and ___ office equipment.__Inventoried $___ worth of office equipment and supplies.__Scheduled conferences and appointments for up to ___ attendees.__Prepared bulk mailings for ___ departments and ___ accounts.__Accounted for $___ in petty cash fund.__Processed computerized billing for ___ customers.__Managed distribution of office supplies valued in excess of $___.__Dealt with up to ___ customers daily, in person and by phone.__Maintained files and documents to support ___ departments.__Conducted employee orientations for ___ departments.__Supervised ___ employees in ___ departments.__Supervised and delegated workflow to ___ clerical staff.__Purchased $___ annually in equipment and supplies.__Managed front office administration to support ___ departments.__Updated filing and records for up to ___ departments.__Provided clerical support for staff of up to ___.__Updated client information accounts utilizing ___ database.

__Completed marketing and administrative projects to support ___ staff.__Provided front office and bookkeeping support for staff of ___.__Handled ___ line phone system, transferring calls to ___ extensions.__Created ___ page corporate newsletter distributed to ___ employees.__Coordinated order administration for department with sales of $___ annually.__Utilized ___ and ___ programs to prepare correspondence and reports.__Utilized ___ to prepare spreadsheets and track inventory in ___ departments.__Stocked and inventoried office equipment and supplies valued in excess of $___.__Maintained ___, ___, and ___ records for up to ___ staff members.__Implemented new mail routing procedures for ___ departments.__Performed ___ and ___ tasks consistently meeting company guidelines.__Oversaw office recycling program implemented in ___ departments.__Created interdepartmental memos and letters for up to ___ employees.__Authorized to carry keys for ___ departments with confidential records and safes.__Greeted visitors and announced them to ___ departments.__Provided executive support to President and staff of ___ sales agents.__Compiled and updated database for over ___ customers and accounts.__Trained clerical and temporary employees in ___ and ___ procedures.__Utilized ___ and ___ programs to track and inventory items for ___ departments.__Processed work orders for department with sales of $___ annually.__Organized company functions for ___ employees in ___ departments.

__Departmental Errands__Departmental Liaison__Departmental Support__Document Control__Employee Orientation / Training__Employee Scheduling__Employee Supervision__Employee Training__Selection of Office Equipment__Excel__Executive Support__Expediting Orders__Express Mail Procedures__File / Records Control__File Maintenance__Front Office Administration__Front Office Support


__Advertising__Authorization to Keys & Safes__Balancing of Tills__Bank Deposits / Safe Drops__Banquet / Bid Quotation__Bookkeeping__Budgeting__Building Security__Cash Accountability__Contract / Sales Management__Cost Control__Crew Supervision__Customer Service__Data Entry__Departmental Coordination__Departmental Cross-Training__Departmental Management

__Departmental Support__Document Control__Employee Orientations / Training__File & Records Control__Floor / Shift Set-Up__Health / Safety Regulations__Hiring Recommendations__Inventory Control__Invoice Verification__Key Account Servicing__Lead Trainer__Marketing / Add-On Sales__Menu Development__Merchandising__Multi-Line Phones__Opening / Closing Operations__Order Expediting

__Order Follow-Up__Order Processing__Posting of Daily Receipts__Price / Bid Negotiation__Price Calculations__Price Quoting__Project Organization__Problem Solving__Product Displays / Sales__Product Management__Product Promotions__Production Control__Production Scheduling__Purchasing / Ordering__Quality Control__Salary Recommendations__Sales Forecasting

__Seasonal Planning__Seating / Service Coordination__Security Procedures__Staff Hiring / Supervision__Staff Scheduling__Staff Training__Stock Rotation__Stocking / Pricing__Team Coordination__Theft Control__Troubleshooting__Vendor Contact__Vendor Coordination__Vendor Negotiation__Work Coordination__Work Prioritization__Workflow Delegation



__Input data to create reports to track over $___ of inventory and supplies.__Accounted for up to $___ per day, making all safe drops and deposits.__Authorized to carry all keys with access to safes in ___ departments.__Analyzed sales and marketing trends to purchase up to $___ of inventory.__Maintained daily bookkeeping and posting of $___ in cash receipts.__Served up to ___ customers daily, with sales in excess of $___ monthly.__Conducted performance evaluations and salary recommendations for___ employees.__Managed multi-line phones, reservations and seating for ___ customers.__Prioritized work projects for ___ staff to meet project requirements.__Decreased customer waiting time ___% by developing a weekly reservations schedule.__Controlled customer service and sales for department with revenues of $___.__Implemented a theft control program which decreased losses by ___%.__Processed ___ orders for up to ___ staff, handling over $___ monthly.__Implemented security procedures for department of ___ square feet.__Provided sales and service to ___ customers daily.__Accounted for $___ of inventory for a ___ square foot store.__Coordinated repairs and maintenance of ___ departments with ___ vendors.__Coordinated workflow for ___ employees in ___ departments.__Assisted with inventory audits for ___ departments.__Ordered and distributed merchandise worth $___ to ___ departments.__Operated and maintained ___, ___, and ___ equipment.

__Served as Lead Trainer to crew of ___.__Managed key accounts including ___, ___, and ___.__Handled up to $___ monthly, balancing till to the penny.__Maximized floor displays increasing monthly sales by ___%.__Prepared banquet bids and quotes for up to $___.__Opened and closed facility with sales in excess of $___.__Supervised crew of ___ employees in ___ departments.__Increased sales up to ___% through add-on promotions.__Coordinated service requirements with ___ departments.__Prepared orders for up to ___ customers on a monthly basis.__Managed inventory for ___ square foot department.__Prepared over ___ items for set-up of next shift.__Purchased up to $___ in merchandise on a monthly basis.__Verified and approved invoices for ___ departments.__Stocked and priced merchandise for ___ departments.__Developed good rapport with approximately ___ vendors.__Designed creative menu plans increasing sales by ___%.__Scheduled ___ rotating shifts and hours for ___ employees.__Processed over $___ daily in credit card accounts.__Successfully negotiated up to ___% off major purchases.__Dealt with up to ___ customers, generating $___ in sales.


__Account Follow-Up__Billing / Invoicing__Blueprint Reading__Budgeting__Cold Calling__Commercial Accounts__Computerized Office Applications__Construction Documentation__Construction Supervision__Contract Compliance__Contract Negotiation__Cost Control__Crew Lead__Crew Supervision__Customer Service__Daily Work Delegation__Employee Orientations

__Equipment Maintenance__Estimating / Bidding__Expediting Orders__File & Records Control__Inventory Control__Key Account Servicing__Knowledge of Trades__Brick Laying__Curbing / Asphalt Repairs__Decks / Patios__Doors__Electrical / Lighting__Excavation__Finish Work__Floor Plans / Design__Foundations__Heating / Ventilation

__Interior / Exterior Painting__Kitchens / Cabinets__Landscaping__Plumbing__Roofing & Repairs__Sheetrock__Siding Installation__Windows__Material Handling__Merchandising__On-Site Construction__On-Site Inspection__Order Processing__Organization of Projects__Price Quoting__Problem Solving__Production Control

__Project Coordination__Project Documentation__Project Management__Purchasing / Ordering__Quality Control__Records Control__Renovations__Residential Accounts__Safety Regulations__Sales / Marketing__Shift Scheduling / Tracking__Site Lead__Staff Supervision__Staff Training__Troubleshooting__Vendor Coordination__Work Prioritization

__Approved invoices and billing for ___ accounts.__Able to read blueprint and building plans.__Completed ___ projects with total sales of $___.__Supervised crew of ___ during ___ phases of construction.__Trained ___ crew members in all site operations.__Served as Crew Lead supervising up to ___ crew members.__Developed good rapport with approximately ___ vendors.__Assisted in completion of ___ projects valued to $___.__Coordinated with ___ subcontractors and vendors.__Own all tools necessary for interior/exterior work as a ___.__Delegated daily work duties for ___ projects.__Prepared bids and estimates for projects valued to $___.__Areas of experience include: ___, ___, ___.__Managed on-site projects valued to $___.__Inspected on-site projects valued to $___.__Maintained tools and inventory for up to ___ projects.__Processed computerized billing for ___ customers.__Completed ___ projects for up to ___ customers monthly.__Negotiated with vendors, cutting ___% off cost of inventory.__Processed over ___ orders for purchasing and account billing.__Prioritized on-site construction projects for crews of up to ___.

__Increased sales ___% by asking for referrals and offering coupons to repeat customers.__Coordinated with ___ and ___ in completion of ___ projects.__Completed over ___ projects consistently bringing projects in on-time.__Purchased and ordered over $___ of tools, supplies and merchandise.__Controlled customer service and quality of ___ accounts with $___ in revenues.__Completed ___ projects for residential accounts valued up to $___.__Tracked time cards and scheduled ___ rotating shifts for ___ employees.__Completed ___ projects for commercial accounts valued up to $___.__Background demonstrates strong math and computer skills including ___.__Maintained documentation for up to ___ projects in excess of $___.__Coordinated with ___ vendors to acquire products for completion of projects.__Worked independently completing ___ projects valued up to $___.__Coordinated repairs and renovations with site leads and subcontractors on ___ projects.__Calculated commercial/residential account billings with revenues of $___.__Trained ___ employees in proper safety and material handling regulations.__Maintained contact with approximately ___ on-site subcontractors and tradespeople.__Prepared quotes and estimates for projects worth up to $___.__Performed maintenance duties for projects up to ___ square feet.__Performed maintenance duties for over ___ accounts monthly, valued to $___.__Coordinated with ___ crew members to expedite and prioritize ___ orders.__Operated and maintained a $___ inventory of tools and ___ equipment.




__Add-On Sales__Bidding / Estimating__Blueprint Reading__Catalog Management__Cold Calling__Computerized Parts Tracking__Contract Negotiation__Contract Proposals__Coordination with Headquarters__Corporate Presentations__Corporate Training__Creation of Sales Literature__Customer Service__Customer Service Administration__Customer Training Seminars__Delivery / Shipping Coordination__Departmental Liaison

__Design / Sales Management__Die / Fabrication Requisition__Engineering Liaison__Factory Liaison__Freight Forwarding Methods__Freight Pricing__High Closing Ratio__Inside Sales__International Marketing__Invoice Verification__Key Account Management__Lead Follow-Up__Lead Generation__List Management__Maintenance of Key Accounts__Manufacturing Liaison__Material Take-Offs

__Materials Calculation__Maximizing Sales / Profits__National Marketing__Networking for Leads__Order Follow-Up__Order Processing__Parts Requisition__Penetration of Key Accounts__Price Quoting__Product Demonstrations__Production Planning__Profit Margin Analysis__Program Implementation__Project Management__Proposal Development__Proposal Submittals__Public Speaking

__Purchase Orders__Quality Control / Assurance__Records / Contract Compliance__Regional Sales Representative__Regional Sales Support__Research and Development__Setting / Exceeding Quotas__Technical Marketing__Technical Servicing__Technical Support__Telemarketing__Territory Development__Territory Management__Up-Selling of Key Accounts__Value Added Sales__Vendor Contact__Vendor Negotiation

__Awarded for highest closing ratio competing with ___ sales reps.__Selected as Sales Trainer for staff of ___ Sales Representatives.__Recognized as "Top Sales Leader" generating $ ___ in sales.__Meet and exceed all quarterly and annual sales quotas.__Recognized for excellent territory and time management skills.__Increased sales by monitoring quality control of products.__Increased sales ___ % through add-on promotions and sales.__Prepared bids for projects valued to $ ___.__Negotiated contracts totaling over $ ___ annually.__Coordinated sales proposals and orders with headquarters.__Gave corporate presentations for groups of up to ___.__Provided customer support to ___ key accounts.__Served as Liaison between customers and engineering.__Assisted in design of ___ customer products.__Ordered die and fabrication equipment to produce orders.__Provided international marketing to ___ accounts.__Managed ___ key accounts with sales of $ ___.__Turned ___ % of leads into orders.__Served as Manufacturing Liaison for ___ customer accounts.__Prepared material take-offs from blueprints and specs.__Consulted clients in selection of ___ products.

__Handled up to ___ calls daily, generating sales of $ ___ monthly.__Managed / developed key accounts including ___, ___, ___, and ___.__Negotiated individual sales in excess of $ ___.__Calculated materials requirements and verified delivery dates for ___ accounts.__Expedited orders with ___ manufacturers and ___ production departments.__Developed proposals for projects in excess of $ ___.__Processed orders for over ___ monthly sales transactions.__Demonstrated strong mathematical, problem solving and negotiation skills.__Utilized extensive knowledge of freight forwarding methods and pricing.__Increased sales by ___ % by meeting projected cold call quotas.__Coordinated order requirements with ___ departments.__Maintained current catalog and pricing information from over ___ vendors.__Increased repeat sales through creative design and scheduling solutions.__Managed projects in excess of $ ___ annually.__Utilized computerized parts tracking system to schedule and coordinate work orders.__Developed ___ territory covering ___ states and generating $ ___ annually.__Managed key accounts including ___, ___, ___, and ___.__Developed corporate proposals for individual contracts in excess of $ ___.__Increased sales by ___ % through cold calling, networking and lead development.__Developed client list and direct marketing literature which increased leads by ___ %.__Provided technical training to groups of up to ___ customers and vendors.




__Able to manage and motivate staff to meet project deadlines.__Strong problem solving skills proven by increased sales.__Work independently, successfully meeting departmental quotas.__Strong technical and written communication skills.__Easily understand and solve technical and mechanical problems.__Eager to perform work to maximum satisfaction of customers.__Strong managerial and organizational skills.__Team player interested in achieving all departmental goals.__Team player who consistently supports management.__Develop strong customer and team rapport.__Customer service oriented, with long term goal of repeat business.__Enjoy working as a team member as well as independently.__Commended for reliability and trustworthiness in completing tasks.__Proven ability to work in fast-paced, difficult environments.__Able to take over and lead others in high-demand situations.__Proven skills resolving problems and calming tense situations.__Enjoy working with a diverse population and serving the public.__Able to coordinate many tasks simultaneously.__Self-motivated, hard-working individual who can be counted on.__Willing to do whatever is necessary to get the job done.__Selected by staff to lead them in a variety of projects.

__Background demonstrates proven organizational and communication skills.__Proven history as a Team Player, motivating others to meet corporate objectives.__Excellent interpersonal, verbal and written skills.__Able to manage projects and support top executive staff.__Prepared and edited company newsletters and promotional materials.__Strong mathematical, spelling and grammatical skills.__Lean technical information quickly, being a strong self-learner.__Able to teach myself by reading manuals and performing "hands-on" work.__Serve as Liaison between management, customers and staff.__Able to handle challenges - with proven history of increased productivity.__Coordinated a variety of tasks in stressful, and fast-paced environments.__History of flexibility - being able to handle constant change and interruptions.__Able to prioritize and operate proactively.__Self-starter, who learns quickly and applies individual initiative to get the job done.__Very detail oriented with excellent analytical and project tracking skills.__Recognized for ability to juggle multiple tasks and meet deadlines.__Strong problem solver who is resourceful and able to work independently.__Deal effectively with a diverse clientele while solving problems.__Able to promote public relations while dealing with irate or difficult customers.__Dynamic, outgoing individual able to develop strong rapport with customers.__Customer service skills have resulted in increased sales and referrals.

When and How To Use Transferable Skill Statements

When you use transferable skill statements make sure they are specific, not general. For example, read the before statement below. It couldhave been written about any job or any person, so it has little meaning or impact on employers. Don't put general statements like this at thetop of your resume or in summary of qualification statements. Many people put statements like the before statement in their resumes. Yet,they never provide documentation that proves they have such skills. If you state you have a particular skill then provide enough specifics toconvince employers that you do indeed have that skill. For example, which of these statements is more convincing?____________________________________________________________________________________________

Before: Background demonstrates proven organizational and communication skills.

After: Installing and troubleshooting a network system for 10 departments with over 200 users required strong organizational andcommunication skills.

____________________________________________________________________________________________

If you use the statements listed below, beef them up with numbers and specific descriptions so that employers are convinced you have the skillsdescribed.



Paste several want ads or job postings below for the type of positions youwant. Next to each ad or job posting, list the skills requested. See page14 for example.

Step 3 - Analyze Want Adsor Job Postings

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Based on the skills requested in the ads or job postings you just analyzed,pick the best headings from your lists on pages 16 and 17. Then writethem below. See page 14 for example.

Step 4 - Select Best HeadingsTo Match Ads or Job Postings

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Paste Ads Here: List Skills Requested: Best Functional Headings from Step 2:


Step 5 - Write Statements That Describe Each of Your Functional Headings

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

1st Functional Heading: ________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

2nd Functional Heading: ________________________________________________________

3rd Functional Heading: ________________________________________________________

Take a look at the after resumes on pages 7, 9 and 11. Notice that these resumes use functional headings to describe each person's work experience andcollege education. Compare the functional headings you listed on the facing page to the after resumes. Are your headings as strong as the after resumes?Do your headings match the ads or job postings you analyzed on the facing page? Strengthen them if they are weak. Transfer your headings from thefacing page and list them below.

Now you're ready to begin describing each of your functional headings. Transfer the skills and sample sentences you checked on pages 19 to 29 to theappropriate functional headings below. Then answer the 12 Questions that start on the next page. Use them to strengthen the sentences you selected frompages 19 to 29. Then read "Strategies That Blow Away Your Competition" on pages 38 to 42 to strengthen your sentences even further.

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Functional Heading to Describe College Education: _______________________________________


Your functional headings must grab an employer's attention in seconds. But it's the content, or descriptions of your functional headings, that will determinehow many interviews you receive. If you have strong content you'll generate more interviews. If you have weak content you'll generate fewer interviews.Below, you'll see how answering the 12 Questions helped each job seeker to create a stronger image of his or her skills. In the before examples, I'veincluded each person's job title. In the after examples I've included a functional skill heading that is slanted to match positions within the computer field.

Whom did you work for or with?Will mentioning them expand your image?

Question #1

Read the examples below. As you can see, naming the titles of people you have worked with, or supported may expand your image. Listing names of keyaccounts and organizations you have worked with may also expand your image. In the first example, the title of Secretary doesn't sound like it matchespositions in the computer field but supporting a variety of departments does. Using Departmental Support as a skill heading explains to employers how thesecretarial experience matches skills required for computer system positions. If your job titles don't sound like the skills required in computer positions - askyourself what skill you performed in each job that does match. Then use that skill in headings for your resume.____________________________________________________________________________________________

Before: SecretaryMaintained correspondence, reports and contracts working for this national supplier of electrical equipment.

After: Departmental SupportProvided departmental support to President and Vice President, preparing technical documents and contracts for this national firm.

____________________________________________________________________________________________

Before: Retail Sales ClerkTraveled throughout 12 stores, cashiering, handling money and assuming duties for absent employees.

After: Customer / Regional SupportWorked directly with Regional Manager, supporting 12 locations and assuming duties for absent employees.

Will describing the size of company or departmentyou worked for expand your image?

Question #2

Of the examples below, which sentences are more impressive? Using numbers to describe the size of the company or department you worked for paints abig picture and shows employers the level of your responsibilities. For positions in the computer field, which of the examples work best? The person's jobtitle or skill heading? Notice that we took out references to Warehouse and Nurse because these titles don't sound like they match computer positions(except for computer positions within warehouse or hospital settings - then this experience could be a plus).____________________________________________________________________________________________

Before: Warehouse WorkerOversaw warehouse operations including supervising employees, parts kit prep, shipping/receiving and quality control.

After: Operations ManagementManaged a 50,000 square foot facility, supervising a staff of 10 in all areas including departmental coordination, parts control,inventory and quality control.

____________________________________________________________________________________________

Before: NurseAs Charge Nurse managed a cardiac unit of registered nurses supporting staff of physicians.

After: Unit / Staff SupervisionManaged unit and supervised 5 professional staff providing support services to 25 department heads.


Will using numbers to describe your responsibilitiesproject an image that matches your job objective?

Question #3

Of the before and after examples below, who seems to have the most skills? It's easy to see that using numbers and painting a big picture greatly expandseach person's image. Of each example who would you select to interview? In the first example, mentioning the number of accounts maintained and statingthe size of the firm worked for reflects positively on this person's image. This individual wants to use his accounting experience as a plus for a NetworkTechnician position with a corporate accounting firm. In this instance, Corporate Accounting Systems creates a better image than Posting Clerk. In the nextexample, Elementary Teacher does not readily match our image of a computer systems employee but the skill of Training System Development does. Ofthese examples, which works best for computer positions - the job titles or the skill headings?____________________________________________________________________________________________

Before: Posting ClerkPosted accounts receivable and payable accounts, reconciled bank statements, and assisted Regional Accountant.

After: Corporate Accounting SystemsMaintained posting to over 2,000 corporate accounts working directly with Regional Accountant.Reconciled bank statements for this publicly held firm with revenues in excess of $12 million annually.

____________________________________________________________________________________________

Before: Elementary TeacherTaught English and grammar to elementary classes. Created training program used throughout district.

After: Training System DevelopmentDeveloped training system and manuals which were implemented district wide in 10 locations.

Did you create, reorganize, conceive or establishany procedures or systems?

Question #4

When answering this question think of what you have created, reorganized or implemented. Then think about who and how many use it, how often theyuse it, where they use it, and the impact it's had on sales, productivity or improved operations - this can apply to all 12 Questions. The two examplesbelow state what was implemented and then show the end results or success of what was implemented. Both sell the skill or job function that best matchesduties required for positions in the computer field.____________________________________________________________________________________________

Before: AssemblerAssembled electronics products, managed and set-up production assembly line which increased number of unitsproduced per day.

After: Production Set-Up and ControlDeveloped, set-up and managed production line which increased output by 15% and shipments by over$250,000 annually.

____________________________________________________________________________________________

Before: Outside SalesDeveloped call-back and discount system which increased add-on sales and account penetration.

After: Program Design / ImplementationDeveloped a sales incentive program which took customer base from 950 accounts to over 1,500 accounts in 6 months.Program included a 3-step call back system with increasing discounts which took the company from the 5th to 2nd market positionwhile maintaining a 47% profit margin.


Have you increased productivity, streamlined paperflow,saved money, or reduced labor?

Question #5

Almost all of us, at one time or another, have improved procedures in our jobs. But, again most of us negate or downplay our achievements. As you cansee from the examples below, many times such achievements far exceed our job title. For example, the receptionist below saved her company over $76,000per year by implementing a computerized template system. Doesn't this present an entirely different picture of her "than just being a Receptionist?" This isthe juicy stuff that employers want to know. This type of information helps them select you as a top candidate for positions in the computer field.____________________________________________________________________________________________

Before: Mail Specialist IIIDeveloped new bulk mail processing forms which reduced total number of forms to be completed by public.

After: Procedures Development / Cost SavingsDeveloped new bulk mail permit forms and applications which reduced number of forms required from 3 to 1.System was implemented in Northwest region and used by 1500 offices with estimated paper and labor savingsof $250,000 annually.

____________________________________________________________________________________________

Before: ReceptionistReorganized engineering file system and created template document files for use by 25 engineers.

After: Creation of Engineering Template Documents / Cost SavingsCreated over 100 template documents utilized by 25 engineers billing work at $35 an hour.Templates cut engineers' average document processing time by 15% and resulted in cost savings of over $76,000 annually.

Did you have responsibility for special projects?Question #6

Over one's career, most people are given responsibility for special projects. However, most of us forget about each individual project. Yet, if we think backand remember projects that relate to and support our job objectives we can greatly expand our resumes. Here are two examples where neither of thesepeople had put special projects in their resumes. As you can see, one even had the title of Special Projects Manager but had only listed Drafter in his title.Which is better the before or after examples? Both of the after examples, will help employers believe each of these employees have the skills to coordinateand communicate with various departments in order to set-up and troubleshoot computer systems and programs. You always want to create an image in theemployer's mind that your computer education combined with your transferable work skills give you a foundation to perform the job. This helps employersbelieve you have the basic skills to step in and do the job and that you only need training to perform specific company-oriented tasks.____________________________________________________________________________________________

Before: DrafterConsiderable experience as a manual drafter with a residential development firm.

After: Special Projects Manager / Technical Branch SupportProvided technical drafting support for 3 branch locations, working directly with 2 architects and up to 20 engineering staff.Managed special projects including special plan notices and plan changes upon approval.

____________________________________________________________________________________________

Before: DriverWorked with dock managers to set-up new receiving systems.

After: Streamlining Operations / Project ManagementDeveloped new product acceptance systems utilized by over 50 corporate accounts in 200 locations.Managed system changes and coordinated requirements with managers which saved over 2,500 labor hours per year.


Have you been complimented for special talents?Question #7

Most of us get complimented for those tasks we do well and enjoy. Yet, we never put this information in our resumes. It makes sense that if we getcomplimented it's for the very things that we're best at and enjoy which, of course, can provide a strong foundation for a resume. Many people have toldme that they don't include things they've been complimented for in resumes because it falls outside of their job descriptions. However, if it relates to theirnew job objective it should be included. Notice that the after examples do a better job of labeling each person's talents or achievements to match skillsrequired in computer positions.____________________________________________________________________________________________

Before: CookCommended by restaurant manager for enabling kitchen to serve an additional 50 customers per day.

After: Departmental Coordination / StreamliningCommended by Manager for analyzing and implementing new workflow system for department with 15 employees,which increased number of customers served per day from 200 to over 250.Coordinated staff production requirements with 2 managers and 25 staff in 3 additional departments.

____________________________________________________________________________________________

Before: Janitorial / Maintenance SupervisorAwarded for my crew achieving highest quality service and maintenance of commercial buildings.

After: Technical Equipment Maintenance / Staff SupervisionManaged 4 work crews providing equipment maintenance services for 5 commercial buildings totaling 200,000 square feet.Awarded for my crew achieving highest quality service, productivity and expense savings among 25 competing crews.

Do you have technical or special skills relevant toyour job objective?

Question #8

Many people have completed training in specialized skill areas but don't know how to market such skills in their resumes. Dan had achieved the highestscore of 200 technicians as an Auto Mechanic. To apply for computer positions, we don't really want to sell his auto mechanic background but we do wantto sell his achievement for achieving such high scores. This ability to excel will carry over into any computer position he accepts. Read the first set ofbefore and after examples. Do you think employers would like to know this about Dan? Which example does a better job of marketing Dan's transferableskills for computer positions - the title of Auto Mechanic or the skill heading of Certified Technician - Nationwide Achievement?____________________________________________________________________________________________

Before: Auto MechanicReceived certificate enabling me to service vehicles manufactured by 5 leading car manufacturers.

After: Certified Technician - Nationwide AchievementAwarded 5 Certificates, achieving highest average score of 200 technicians, being commended as 1 of 2 for nationwide achievement.

____________________________________________________________________________________________

Before: Customer Service RepresentativeAnswered customer questions regarding telecommunications systems and software.

After: Customer Service Representative / Technical Support DeskProvided technical support for telecommunication software and systems valued from $50,000 to over $250,000 per system.Served as key account representative to 50 major accounts including Microsoft, US Bank and Hewlett Packard.Assisted customers with software programming, set-up, and troubleshooting of systems.


Do you have experience hiring, training or supervisingpersonnel?

Question #9

This is a very straight forward question. However, most of us think too narrowly when answering this question. The second example below is a gooddemonstration of this. Originally this person listed that he supervised 2 clerks per shift. However, cumulatively he had trained over 50 staff. Which ismore impressive? When you answer this question, ask yourself how many people you have hired, trained or supervised during the entire time with adepartment, company or over your career. Almost every computer position will require training users and many will require hiring or supervisory skills.Describing the total number of staff you've trained, hired or supervised can really beef up your image.____________________________________________________________________________________________

Before: Sergeant, U.S. ArmySupervised platoon of 45 men, overseeing infantry, equipment servicing and personnel schedules.

After: Staff Supervision / Equipment ServicingSupervised staff of 45, overseeing all equipment servicing, inventory control procedures and personnel schedules.

____________________________________________________________________________________________

Before: Gas Station Attendant / Night ManagerCashiered, supervised 2 clerks per shift, and managed night operations for busy gas station / food mart.

After: Operations Management / Staff SupervisionManaged customer service operations for facility generating over $200,000 in monthly sales.Trained and supervised over 50 customer service clerks in 10 branch locations, over a 2 year period.Trained staff in all areas of customer service, cash accountability, opening and closing procedures, safetyregulations, theft control and facility maintenance procedures.

Have you received promotions that demonstrate achievementwhich supports your career objective?

Question #10

Many people are promoted several times throughout their careers. Yet, their resumes don't include such information. As a result, employers never learnsuch information and aren't able to apply this information in evaluating them. As you can see from the examples below, knowing these individuals werepromoted, why they were promoted, how quickly they were promoted, and the results of their promotions is very powerful. Use these examples to describeyour promotion(s) and slant the information you provide to be supportive of positions within the computer field.____________________________________________________________________________________________

Before: Drycleaner ManagerPromoted from Assistant Manager to Manager by recommending cost effective replacement of obsolete, time consumingequipment.

After: Management / System Cost SavingsPromoted to Manager from Assistant Manager, within 2 weeks of hire, for analyzing and recommending cost effective replacementof obsolete equipment.Implemented new system and trained staff of 10 in system operation which doubled sales and production from 200 itemsto over 400 items processed per day.

____________________________________________________________________________________________

Before: EditorWas consistently promoted since being hired by Microsoft Press.

After: Microsoft Press - Senior Technical EditorManaged all editing functions for Microsoft Press' computer book division with 200 titles and sales of $20 million annually.Within last 6 months have received two promotions for division achieving top sales, competing with a total of 7 divisions.


Have you received any awards or certificates that relateto and support your job objective?

Question #11

Have you identified the top five skill requirements for theposition you want?

Question #12

Did you identify the top 5 skills required for the last job you applied for? Did you build your resume around those skills? Out of 60 to 70 people, onlyabout 6 to 7 say that hey built their last resume around the top skills required for the job. What does this say about most resumes? They stink. I believethat's why statistics show such prolonged job searches and dismal results from using resumes. Most people never create resumes that match the job they'reapplying for. They merely list job after job, without slanting it to sound like what each industry or employer needs. By identifying the top 5 skills requiredfor the job you want and building a resume around them - you'll put yourself in the top 5% to 10% of people applying for jobs. In the left hand columnyou'll see a list of skills required for a System Administration position. In the right hand column you'll see how skills gained from a Computer ScienceDegree combined with McDonald's cashiering experience can be slanted to match a System Administration position.

Many people receive awards and certificates throughout their careers. Yet, they never put this information in their resumes. Or, if they do they don'tprovide enough information about the award or certificate to show employers how it relates to the job they're applying for. Take a look at the sub-headingsunder Networking / Technical Support in Valerie's resume on page 11. These sub-headings provide enough detail to employers so that they can judge whatValerie had learned as well as the depth of what she's learned while completing her Computer Science Degree. Since most people don't put enough detailedinformation in their resumes - those that do stand out and look the most qualified.____________________________________________________________________________________________

Before: MachinistOperated and programmed CNC machine, overseeing a 20,000 sq ft machine shop.

After: Programming CNC Equipment / Shop ManagementAwarded for achieving highest accuracy in programming of CNC equipment which resulted in cost savings of $35,000 annually.Managed all material control functions and supervised staff of 5 producing over 10,000 units per month.

____________________________________________________________________________________________

Before: Corporate TrainingCompleted corporate training program and received certificate to attend AT&T's National Management Program.

After: National Management Certificate1 of 3 selected to complete National Management Program from 3 divisions of 45 staff, for achieving highest job performance.

5 Top Skills required forSystem Administration

Skill headings and statements that slant College and McDonald's Cashiering experienceto sound like Computer System Administration skills

Computer System Administration•Set up and maintained 45 computer terminals in 2 locations utilizing LAN system.

Staff Training / Troubleshooting•Trained 45 crew members, while maintaining daily operations and troubleshooting.

Team Leader / Departmental Support•Supervised teams of 12 staff members to support customer requirements and production in 6 departments.

Operations Reports and Documentation•Prepared daily activity, sales, inventory and operations reports for unit with sales of $2 million annually.

Project Delegation / Problem Solving•Analyzed daily and seasonal demands to identify needs, delegate workload and solve production problems.

User Training / Troubleshooting______à

Team / Departmental Support_______à

System / Technical Documentation____à

Problem Solving_________________à


Computer Knowledge______________à

Verbal Description of Tim's "Problem Solving" SkillsDuring my second week at XYZ Furniture we received an order from the Bon Marche for200 boxes to be delivered within 3 days. Production had already started when I wasgiven the project. I quickly estimated how long it would take to finish the order andrealized it would take over 5 days. Then I designed a customized jig to speed theset-up of each box. Using the jig cut our production time from 5 days to 3, andallowed us to meet the Bon's requirements.

Marketing the 10Hottest SkillsBelow, read the list of10 Hottest Skills employers look for:Problem Solving SkillsAble to Work IndependentlyStrong Communication SkillsLeadership / Motivational SkillsA Team-Player AttitudeOrganization / Time Management SkillsThe Desire to Learn and ImproveBeing Reliable and TrustworthyBeing Customer Service OrientedSupervisory / Management Skills

How many of these skills do you find inwant ads for computer positions? Youprobably find most or all of them.Therefore, it's important to learn how todescribe these skills in your resumesand during interviews. While the 10Hottest Skills are among the mostfrequently requested by employers -most of them sound soft and don't graban employer's attention when used asheadings in resumes or cover letters.

When describing the 10 Hottest Skillsbe specific and slant them to matchcomputer positions. For example,"Strong Communication Skills" are required inevery job - so this heading is weak. Thecommunication skills employers want incomputer positions are being able toanalyze and report system needs,prepare documentation, train computerusers and solve customer problems.Which headings are best?Strong Communication SkillsorTechnical Documentation,Systems Analysis / Reporting,User Training,Customer Support and Problem Solving?

Describing Tim's 10 Hottest SkillsTim was a furniture designer with problem solving as one of his strongest skills. I askedTim to describe a time that he solved an important problem. He told me the storybelow and described how he had assessed a work situation and re-designed equipmentto meet project deadlines and customer requirements. I then asked if he saw how hecould use these skills in a computer position. He replied, "Yes, I'll need to assesscustomer needs, set up systems and meet deadlines. Now I understand how to describemy furniture design background so that it sounds relevant for computer positions."

Now It's Your TurnSelect one of the 10 Hottest Skills from the list. Then think of an example(s) fromyour background to describe that skill. Make sure the examples you give are relevantto the skills needed in computer positions.____________________________________________10 Hottest Skill you selected. Write first description below.________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

_____________________________________________Functional heading you'll use in your resume to label the 10 Hottest Skill.Write resume description below:________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Written Description for Tim's ResumeProduction Design / Problem Solving• Designed equipment and work methods which cut production time from 5 days

to 3 days, allowing us to meet Bon Marche project deadlines.


Selling the Benefits of Your Skills

Customer Service Skills Benefit of Skills to EmployerCan Handle High Work effectively in fast-paced stressful environmentsVolume Telephone Support Able to deal with diverse clientele by telephone and

promote customer relations which results in repeat businessCan process more customer calls in a shorter amount of time

Description for ResumeProvided customer support for up to 150 calls per day.Commended for highest call processing rate which increaseddepartmental profits by 5% and repeat sales by $25,000.

Accounting Clerk Skills Benefit of Skills To EmployerVery Detail Oriented Catching errors in calculations and paperwork saves money

Description for ResumePrevented errors ranging from $500 to $1,000 per errorby verifying accounting documentation.Received "Employee of the Month Award" for catching one errorof $10,000.

Now It's Your TurnIn the left hand column below list two of your skills. In the right hand column describe thebenefits of those skills. Then write a short description you can use in your resume. If thesedescriptions are stronger than what you've written on page 31, go back and add them.

Your Skill(s) Benefits of Skills to Employer________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

Description for Resume________________________________________________________________________________________________________________________________________________________

Your Skill(s) Benefits of Skills to Employer________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

Description for Resume________________________________________________________________________________________________________________________________________________________

Selling The BenefitsOf Your SkillsWhen buying a product, a salespersonusually shows us several differentproducts and explains the features andbenefits of each product. Features of ahot air popcorn machine might be alarge basket that keeps cool. Thebenefits of that machine would be nothaving our popcorn spill all over andnot burning our hands.

In a resume, our features are our skills.Just listing our skills won't grabemployers nearly as much as tellingthem how our skills will benefit them.This is just like knowing the popcornmachine won't burn our hands. Thisend-result or benefit motivates us tobuy it instead of other machines.

Employers Compare theBenefits of Hiring ApplicantsEmployers also compare applicants toselect the applicant who will providethe company with the most benefits orend-results such as:

•Being the easiest to train.•Having the most experience and

therefore, being the most productive.•Being a problem solver who cuts

costs and increases profits.•Being able to build morale and

reduce turnover.•Turning negative situations into

positive ones that generate sales.

Most people have a hard timeidentifying their skills let aloneunderstanding how those skills actuallybenefit employers. Your resume, coverletter and thank you letter should allexplain and market the end-result orbenefit of your skills.


Solving Employers'Hidden NeedsMany times we have both "known" and"hidden" needs when buying a product.The salesperson that helps us identifyour hidden needs and helps us fulfillthem gets the sale.

For example, let's look at buying a car.A family with children needs a reliable,roomy car with good gas mileage thatis affordable.

The family knows these needs and goesto the local dealership. A smartsalesperson asks them what theirbiggest concern is in buying a car. Themother replies, "One that is safe andreliable because I use it to drive thekids to and from school. We also needsomething affordable."

The salesman takes the family to oneof the more expensive cars on the lot.He then describes all the safetyfeatures including anti-lock brakes,child safety seats, automatic lockingdoors and steel beams in all sidedoors. He cites safety statistics ratingthe vehicle number one. He then showsthe family less expensive vehicles butpoints out all of the safety featuresthey don't have. The family buys thesafer, more expensive vehicle.

Employer's also have "known" and"hidden" needs when hiring. Employerswill often state their "known" needs inhelp wanted ads. However, manyemployers may have needs that aren'taddressed in ads, but exist. The jobseeker that points out an employer'shidden needs and shows how his skillsand abilities solve them becomes a topcandidate and usually gets hired.

Hidden Needs for NT / Network Software TesterHere are some hidden needs for a Software Tester that you wouldn't normally see in

help wanted ads. Yet, these needs exist and need to be solved by employees.Sandy wants to show how his Restaurant Management experience along with his

computer degree will help him solve this employer's hidden needs.

Employer's Hidden Needs How Computer & Restaurant Skills Solve Needs:Take Charge Team Leader with Proposed, selected and led development team of 10, in testingAbility to Solve Difficult of NT System utilized by 200 users in 5 campus locations toUser Problems correct problems which had corrupted 10,000 database entries.

Project Planning and Assisted National Manager in planning and setting up newManagement Skills site which opened on-time and at projected cost.

Able to Assess System Needs and Assessed equipment and staffing needs. Prepared andPresent Solutions to Management presented bi-weekly plans to President and National

Manager.

Patience to Communicate With Managing a new project site required coordinating withand Train Culturally Diverse Staff culturally diverse staff and outside vendors to complete a $1/4

million dollar project on-time and at budget.

Now It's Your TurnIn the left hand column below brainstorm and list several hidden needs employers have forcomputer positions. In the right hand column describe how your skills fulfill and solve thosehidden needs. Use what you've learned to improve what you've written on page 31.

Hidden Needs How Your Skills Solve These Needs:________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

________________ ______________________________________________________ ______________________________________

____________________________________________________________________________


PowerBase Statements for SQL / Internet Software DevelopmentRay completed his Computer Science Degree and served as an Electronics Tech

in the Navy. These statements establish his qualifications in seconds.1st Skill or Need PowerBase StatementsSQL / Internet Utilized Microsoft NT SQL and Access to write frontSoftware Development end code and SQL server back end code for campus-wide

system with 40 units connected to the internet.

2nd Skill or Need PowerBase StatementsAbility To Lead Trained and supervised a staff of 20 technicians,Technical Staff overseeing all equipment testing, repair and routine maintenance

for computerized electronic systems valued at $1.2 million.

3rd Skill or Need PowerBase StatementsUser Support Analyzed division goals, including equipment performance

requirements to meet user needs for a department with 200staff members.

These statements can be changed slightly and used to by Ray to introduce himself to employerson the phone and during interviews. These three statements would take no longer than 30seconds to say, yet would quickly grab an employer's attention.

Using PowerBaseStatementsTake a look at Jon's resume on page 9.Notice that the first section of Jon'sresume uses PowerBase Statements.How many seconds did it take you toread the 3 statements?

Did they give you a quick, butimpressive overview of Jon's top skills?When writing your resume and coverletter always be sure to sell your topskills with PowerBase Statements.

The first step in creating PowerBaseStatements is to identify the top skillsrequired for the job you want. Thenslant and describe your skills so thatthey sound like what the employerneeds.

Turn back to page 37 and read thesection about Question #12. Mostpeople wouldn't understand how skillsgained as a McDonald's cashier canalso be used in a System Administrationposition. But they do! It's just amatter of labeling the experience tomatch and then explaining how it doesmatch the job being applied for.

Many people don't think they haveskills strong enough to createPowerBase Statements. But everyonedoes. For example, a receptionist mayhave handled 15 lines and 45extensions. If she finds a position for12 lines and 30 extensions, herexperience handling 15 lines can beused to create PowerBase Statements.

Before writing your resume, cover letteror going on interviews identify the topskills required for the job you want.Then create 3 to 4 PowerBaseStatements to market yourself and blowaway your competition!

Now It's Your TurnIn the left hand column below list three of the top skills required for the job you want. In theright hand column write PowerBase statements that describe how your skills can solve anemployer's needs and result in bottom line benefits - such as cutting costs, saving money, etc.PowerBase Statements are great to put in the Objective and Qualifications section at the top ofyour resume. Review the after resumes for more examples.

1st Skill or Need PowerBase Statements________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

1st Skill or Need PowerBase Statements________________ ______________________________________________________ ______________________________________

____________________________________________________________________________

2nd Skill or Need PowerBase Statements________________ ______________________________________________________ ______________________________________

____________________________________________________________________________


Under direction of site supervisor completed construction projects independently.Worked with subcontractors and tradesmen telling them what to do.

1. Original Sentences

Under direction of site supervisor completed ^ construction projects independently.

2. Use Action Verbs

Managed and various phases of

Worked with subcontractors and tradesmen telling them what to do.Supervised and delegated work to

Managed and completed various phases of projects.Supervised and delegated work to subcontractors and tradesmen.

3. New Sentences with Action Verbs

Managed and completed various phases of projects valued to $2 million.

4. Quantify and Add Numbers

Supervised and delegated work to subcontractors and tradesmen.crews of up to 12.

Managed and completed various phases of projects valued to $2 million.Supervised and delegated work to crews of up to 12.

5. Final Sentences

How To Edit Sentences, Use Action Verbs and QuantifyRead the sentences in the first box below. Then read the sentences in the last box. Now go back and read the sentences in the 2nd, 3rd and4th boxes to see how we edited each sentence. Notice that we've taken out the reference to construction in Step 3. Mentioning constructionmay cause employers to imagine this person as a laborer - an image that doesn't sound like a person working in most computer positions.References to other industries can cause employers to have conflicting impressions of you and your skills. Check what you write and eliminatereferences to other industries that may conflict with the job you want.Most people feel overwhelmed trying to write their resumes. When you begin your resume don't worry about what your sentences sound like.Just get them down on paper. Your first sentences may be like the ones in the first box below. Once you've written as much as you can andfeel you've fully described your work experience, then go back and add past-tense action verbs to your sentences. After you've added actionverbs, go back again, and add numbers just like the examples below. This makes writing your sentences an easy step-by-step process.Begin all your sentences with past-tense action verbs and use numbers. This makes your resume easier and more interesting to read.


Step 6 - Create Your Objective, Education and Employment Sections

Seeking a ______________________________________ position utilizing my __________________________________________,________________________________________________ and __________________________________________ experience.

Seeking a _____________________________________ position utilizing the following experience:•___________________________________________________________________________________________________•___________________________________________________________________________________________________•___________________________________________________________________________________________________•___________________________________________________________________________________________________

Your Objective StatementRemember that employers want to know what you can do for them and if you have the skills they need. A formula that works well is to name the positionyou want and then list 2 to 4 of your strongest skills for the position. Take a look at the Objective Statement in the targeted resume on page 44. It'ssimple but effective. Now take a look at the after resume on page 7. It combines the Objective with several Qualifications Statements. You can createboth types of Objective Statements by completing the worksheet below. Fill out both secti ons then select the strongest one for your resume.

_____________________________________________Functional Heading to Describe College Education•Completed ____ hours of ____________, _____________ and _____________ at ________ College. Coursework included:_____________________________ _______________________________ _____________________________________________________________ _______________________________ _____________________________________________________________ _______________________________ ________________________________

Your Education

The names of many college classes don't necessarily sound like the jobs you'll apply for. In this case, you'll get a better response from employers if theycan easily understand how your classes relate to their needs. For example, many employers won't grasp the relevance of Accounting Coursework forcomputer positions but will grasp the relevance of Accounting for IS Professionals. Review page 18 to complete the section below. Also take another look atthe education sections in the after resumes on pages 7, 9 and 11 to provide more details about your college classes and programs.

Your Condensed EmploymentTake a look at the Work History section in the after resume on page 9. Each company that Jon worked for is described on one line. Each line lists histitle or functional heading, the company he worked for, and his dates of employment. List your work history below:

____________________________________, ______________________________________, _________________________Title or Functional Heading Company Dates of Employment____________________________________, ______________________________________, _________________________Title or Functional Heading Company Dates of Employment____________________________________, ______________________________________, _________________________Title or Functional Heading Company Dates of Employment


Creating a targetedresume, one with headingsand descriptions, thatspecifically match ads andjob postings can boostyour response rate fromemployers.

Jon found an ad for aNetwork Desktop Support position tosupport multiple agencies.Since he had helped tosetup and support 100computers in 3 locationson his college campus welabeled that experienceMulti-Site Network Administration.

The ad also asked forability to train staff in MSapplications includingWord, Excel andPowerpoint. We labeledthis experienceUser Training in MS Applications.

It also asked for ability todevelop database systemsusing Access, FoxPro andParadox. We labeled thisexperienceDatabase Design / Access - FoxPro - Paradox.

Knowing the requirementsfor this position, take aquick look at the headingsin this resume. Then turnto page 9, which resumedo you think is the bestmatch for this position? Ifyou had to pick only one,which would you choose?


Jon Smith(555) 555-5555

Multi-Site Network AdministrationNovell Network Installation•Managed 4 network systems utilizing Novell 3.11 server with over 200 clients.•Installed network cards and cable. Upgraded server to Novell 4.0 and assigned user rights.Multi-Site Support / User Training in MS Applications•Supported 100 computers in 3 locations, overseeing installation and configuration.•Trained up to 150 computer users in MS Word, Excel and Powerpoint, DOS, network utilization,

basic coding, VisualBasic, and InfoModeler.Database Design / Access - FoxPro - Paradox•Designed multi-table data using Access, Foxpro and Paradox.•Programmed front end for database using VisualBasic.•Coordinated design teams and created databases using InfoModeler 2.0 and Sequel Server 4.0.•Programmed solutions for user problems. Experienced in team projects and strong proficiency

using Qbasic (Arrays, Sorting, Searching, etc.), C+, and Assembly Language.

Operations SupportTeam Leader / Customer Support•Selected as Team Leader based on ability to build morale, mediate disputes and lead others.•Serviced 25 key accounts, processing 400-500 weekly orders with sales of $800,000 per month.Departmental Coordination•Coordinated with 5 departments to pull parts, verify stock and expedite shipments.•Verified invoices for individual sales of up to $9,000 and documented customer approval.•Cut product damage by mapping workflow patterns and implementing departmental procedures.Staff Supervision•Supervised 42 staff, overseeing equipment operation/inventory of up to $35 million per project.•Prepared administrative documentation including work schedules, personnel files and reports.•Awarded for creating equipment maintenance program utilized by 4 departments with 200 staff.

Computer Science Degree / Employment HistoryA.A.S. in Computer Science / CAD Certificate, Renton Technical College 1995 - Present.Customer Service Administration, PDQ Garage Doors 1992 - 1994.Operations / Staff Management, (Squad Leader/Asst. Sgt.) U.S. Army 1988 - 1994.


Seek a Network Desktop Support positionutilizing my Network Administration, Troubleshooting and Database Programming skills

with Access, Foxpro and Paradox.

Turn to page 48 and readthe ad for an OperationsTechnician.

Now read the headings inthis resume. Then readthe headings in Jon'sresume on page 9.

Which set of headings bestmatch the ad on page 48 -those in this resume or theresume on page 9?

Again, these are smallchanges but will veryquickly grab theemployer's attentionbecause this resume usesthese targeted headings:Qualifications as an Operations TechnicianNetwork / Workstation MaintenancePC Workstation Support / User TrainingProblem Resolution / Operations Support

You probably won't havetime to create a targetedresume for every positionyou'd like to apply for. Socreate targeted resumesfor positions that youwould most like to have,provide the best salaryand growth opportunities.

The extra 5 or 10 minutesyou spend candramatically increase thenumber of interviews yougenerate as well asincreasing the salaryoffers you receive.

Create targeted resumesand land a great job!


Jon Smith(555) 555-5555

Network / Workstation MaintenanceNetwork Administration•Managed 4 network systems utilizing Novell 3.11 server with over 200 clients.•Installed network cards and cable. Upgraded server to Novell 4.0 and assigned user rights.PC Workstation Support / User Training•Managed 100 computers in 3 locations, overseeing troubleshooting, installation and configuration.•Trained up to 150 computer users in basic computer usage, DOS, network utilization, basic

coding, VisualBasic, and InfoModeler.Network Programming / Operating Systems / Software•Netware administration for 3 departments included assigning trustee rights, creating users and

login scripts, installing operating system, setting up work stations and printer servers.•Experienced in SQL Server, QBASIC, Windows NT, Visual BASIC, OLE Automation, DDE,

InfoModeler, Access, FoxPro, MS Word for Windows, Excel, Powerpoint and Lotus Organizer.

Problem Resolution / Operations SupportTeam Leader / Customer Support•Selected as Team Leader based on ability to build morale, mediate disputes and lead others.•Serviced 25 key accounts, processing 400-500 weekly orders with sales of $800,000 per month.Departmental Coordination•Coordinated with 5 departments to pull parts, verify stock and expedite shipments.•Verified invoices for individual sales of up to $9,000 and documented customer approval.•Cut product damage by mapping workflow patterns and implementing departmental procedures.Staff Supervision•Supervised 42 staff, overseeing equipment operation/inventory of up to $35 million per project.•Prepared administrative documentation including work schedules, personnel files and reports.•Awarded for creating equipment maintenance program utilized by 4 departments with 200 staff.

Education & Employment HistoryA.A.S. in Computer Science / CAD Certificate, Renton Technical College 1995 - Present.Customer Service Administration, PDQ Garage Doors 1992 - 1994.Operations / Staff Management, (Squad Leader/Asst. Sgt.) U.S. Army 1988 - 1994.


Network / Workstation Support.........Managed 4 computer systems serving 200 clients in 3locations and training up to 150 computer users.

Operations / Staff Support................Supervised operations supporting 40 full-time staff.

Computer Science Degree..................2,500 hours hands-on experience, Renton College.

Qualifications as an Operations Technician

________________________________________________________________

Seek a ________________________ position utilizing my________________, ________________, and ________________ experience.

(2nd Sub-Heading)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Education and Employment History_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________

Template To Type Resume Style on Page 44Turn to page 44 and you'll see that Jon's resume was created by using this template. This is just one way to design a resume. Make sure your resume looksunique and not like everyone else's in your class. Transfer your information from pages 31 and 43 to this form and type your resume.

(Name & Phone Number) (Address)


(Main Heading for Computer Skills)________________________________________

(1st Sub-Heading)_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(3rd Sub-Heading)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(2nd Sub-Heading)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(Main Heading for Work Experience)________________________________________

(1st Sub-Heading)_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(3rd Sub-Heading)________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(2nd Skill Heading)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(3rd Skill Heading)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

(1st Skill Heading)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

__________________________________________________________________________________________

_____________________________________________________________________________________________

_______________________________________________________________________________________

(Heading to Describe College Education)________________________________________________________________________________________________________________________________________

________________________________________________________________

Seeking a ________________________ position utilizing the following experience:•_______________________________________________________________________________________

•_______________________________________________________________________________________

•_______________________________________________________________________________________

•_______________________________________________________________________________________

Work History________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

________________________________________________________________

Template To Type Resume Similar to Style on Page 7

(Name & Phone Number) (Address)

Transfer your information from pages 31 and 43 to this form and type your resume.


Jon SmithAlexandria Road, #10Renton, WA 85858

(555) 555-5555

Date

B&G Law FirmPO Box 2929Bellevue, WA 98006

Attn: Recruitment

I am answering your ad for the Operations Technician position advertised in the Seattle Times.I believe I am very qualified for this position.

I will complete a Computer Science Degree in June of this year and have developed skills in allareas requested in your ad, such as setting up campus network systems and providingtroubleshooting.

I am a fast learner and am self-motivated. As a Squad Leader in the Army, I was responsible formulti-department activities and am able to work with diverse team members. Working incustomer service for a garage door company I was responsible for customer support and problemresolution.

Please review my resume for the Operations Technician position. You may contact me for aninterview at (555) 555-5555.

Sincerely,

Jon Smith

Read this ad â

The ad asks for 14skills or traits. List

them below:__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Compare the skillsyou listed to the

after cover letter.

OPERATIONS TECHNICIAN:

Law firm seeks technician to joinfast-paced team. Will providetechnical, maintenance support fornetwork systems, PC workstations andmini computer systems. LAN, NovellNetware, DOS, Windows applicationsoftware. Provide user support andproblem resolution. Fast learner,self-motivated and able to work in amulti-department environment. Degreerequired. Resume to: B&G Law Firm,PO Box 2929, Bellevue, WA 98006.

Now, read eachcover letter è

Which letter bestmatches the ad?


Jon SmithAlexandria Road, #10

Renton, WA 85858(555) 555-5555

Date


Attn: Recruitment

Enclosed please find my resume for the Operations Technician position you recently advertised.Briefly, I have outlined my skills for this position:

Network Systems / PC Workstation MaintenanceMy background includes setting up and troubleshooting 4 network systems, connecting 100computers in 3 locations. Performing maintenance of these systems required strongnetwork problem solving skills.

Netware / Windows and Programming ApplicationsServicing a Novell 3.11 server included assigning user rights, and installing network cardsand cables. The attached list details all areas of networking, front end and back endprogramming, database applications and systems analysis procedures that I am proficient in.

User / Multi-Departmental SupportUser support has included problem resolution, needs assessment and training in basic toadvanced computer functions and programs for over 150 computer users in 3 differentlocations.

Team Leader in Fast-Paced Work EnvironmentsBeing highly motivated and able to work effectively in fast-paced environments I have beenselected as a Team Leader both on the job and while completing my college degree.

My Network Administration and User Support experience within multi-department environmentsmakes me well qualified for this position. Please contact me at (555) 555-5555 for aninterview.

Sincerely,

Jon Smith

Use key wordsfrom ads tocreate headingsfor your coverletter.How many headingsin this letter matchthe skills in the ad?If you don't have a"particular" skill askyourself if you havea similar skill. Thenlabel that skill tosound like what theemployer needs.For example, an adasks for Paradoxfront-end databaseprogramming.You don't haveParadox but dohave Accessexperience. Use aheading likeFront End Database Programming.This will catch theemployer's eyebetter than seeingAccess at first glance.The 3rd paragraphmentions a list ofall of Jon'scomputer skills.Create a list likethe one on page 18and send it withyour cover letter.



Renton, WA 85858(555) 555-5555

Date


Dear Mr. Anderson:

I wanted to thank you for interviewing me yesterday for the Operations Technician position.

I am confident that I have the skills needed for this position and look forward to a secondinterview. I am very excited about your expansion and the opportunities for growth that itwould provide me.

Again, thanks for your time and consideration. I can be contacted at (555) 555-5555.

Sincerely,

Jon Smith

Read theseThankYouLetters.

Which letter couldhave been writtenby anyone? Whichone does a betterjob of sellingJon's skills?

Many employersinterview dozens ofapplicants. As aresult, they may notremember you.

Your thank youletter shouldremind them of whoyou are and finishselling you as a topcandidate.

Remember, this isanotheropportunity to sellyourself. Use it!

When it's neck andneck between youand anotherapplicant - a wellwritten thank youletter can land youthe job.


What non-verbalsignals will anemployer givewhen he or sheis interested inyou and yourskills?

An employer willsmile, leanforward and askmore questionsabout skills he isinterested in.After eachinterview takenotes about whatthe employerseemed mostinterested in.Use thisinformation towrite your thankyou letter.Get your thank youletter to eachemployer within 2days of yourinterview.You want theemployer to receiveit before he makesa hiring decision.


Renton, WA 85858(555) 555-5555

Date


Re: Thank You Note for Yesterday's Interview

Dear Mr. Anderson:

Thank you for interviewing me for the opening in your MIS Department. Below, I've detailedseveral skills that we discussed but were not included in my resume.

Inter-Departmental Support / Internet AccessMeeting with your department managers helped me better understand how complex theirdatabase needs are as well as the demand they have to create an internet site. Mybackground includes database programming, SQL performance and optimization techniques,and setting up high speed phone lines. My internet experience includes web site design.

Able To Work With Executive Staff in a Professional EnvironmentYou had mentioned that you need not only good computer skills but excellent communicationskills and professional demeanor to deal with your staff of attorneys. Having managed 50corporate accounts I dealt with Department Managers as well as company Presidents on adaily basis assessing their needs and solving account problems.

The expansion of your computer system into 5 new locations is very exciting and is an excellentcareer opportunity for me. My network, programming and key account skills provide me with theskills needed to function on technical levels as well as interact with your executive staff. I lookforward to a second interview and want to thank you again for interviewing me.

Sincerely,

Jon Smith


ScannableResumes -A Must In The90's Job Market.

Jon Smith Alexandria Road, #10(555) 555-5555 Renton, WA 95858

000000000000000000000000000000000000000000000000000000000000000000Qualifications

Computer System Management.....Managing4 computer systems serving200 clients in 3 locations and training up to 150 computer users.

Operations/Staff Supervision......Supervisingoperations and up to 40full-time staff.

Computer Science Degree........2,500 hours hands-on experience,Renton College.000000000000000000000000000000000000000000000000000000000000000000

System Administration

Network Administration0Managed 4 network systems utilizing Novel 3.11 server with over 200clients.0Installed network cards and cable. Upgraded server to Novel 4.0 andassigned user rights.

System Management / PC Support / User Training0Managed 100 computers in 30 locations, overseeing troubleshooting,installation and configuration.0Trained up to 150 computer users in basic computer usage, DOS, networkutilization, basic coding, VisualBasic and InfoModeler.

Database Design / Programming0Designed multi-table data using Access. Programmed front end fordatabase using Visual Basic.0Coordinated design teams and created databases using InfoModeler 2.0and SQL Server 4.0.0Programmed solutions for user problems. Experienced in team projectsand strong proficiency using QBASIC (Arrays, Sorting, Searching, etc.)C+, and Assembly Language.

Operations Management

Staff Supervision0Supervised 42 staff, overseeing equipment operation/inventory of upto $35 million per project.0Prepared administrative documentation including work schedules,personnel files and reports.0Awarded for creating equipment maintenance program utilized by 4departments with 200 staff.

Team Leader / Customer Service Administration0Selected as Team Leader based on ability to build morale, mediatedisputes and lead others.0Serviced 25 key accounts, processing 400-500 weeks orders with salesof $800,000 per month.

Departmental Coordination0Coordinated with 5 departments to pull parts, verify stock and


Why You Need A"Scannable" ResumeMany employers receive hundreds tothousands of resumes. To cut costs inscreening and sorting resumes manyemployers scan them. A scannerlooks like a copy machine and hassoftware that can "read" your resumetext and store it in a databaseprogram. Every resume that isscanned can then be sorted byexperience, skills or education.

Jon's ResumeDidn't Scan Well èCompare this scanned copy of Jon'sresume to his nicely formattedresume on page 9. As you can see,scanning eliminated the formattingcommands such as bolding andunderlining that Jon had used tomake his resume look attractive.When formatting commands aretaken off during scanning, errors anddesign problems usually occur.

Jon's Corrected ResumeTo correct Jon's resume and createthe resume on the facing page, forscanning, we followed the guidelineslisted on page 54.

Scannable Resumes CanGrab AttentionEven though Jon's new resume on thefacing page, is very plain it still usesstrong content and design elementsto grab attention. When an employerviews this resume on paper it is mucheasier to look at than Jon's beforeresume. If viewed on a computerscreen Jon's new resume, on thefacing page, will also be much easierfor employers to look at and see keyareas of experience at a glance.


JON SMITHAlexandria Road, #10Renton, WA 95858(555) 555-5555e-mail [email protected]

COMPUTER SCIENCE DEGREE / COMPUTER SKILLS ---------------------------------------------------------------------------------------------Computer System Management -- Network Administration -- User SupportSystems Analysis -- Back End Programming -- Front End ProgrammingDatabase Design -- LAN -- WAN -- Internet -- Web Site DesignVisualBASIC -- FoxPro -- SQL -- Access -- Windows NT -- Word -- Excel

SUMMARY OF QUALIFICATIONS -----------------------------------------------------------------------------------------------------------

Computer System Management - Managing 4 systems serving 200 stations

Operations / Staff Supervision - Supervising operations with 40 staff

Computer Science Degree - 2,500 hours experience, Renton College

NETWORK ADMINISTRATION ------------------------------------------------------------------------------------------------------------

Managed Novell 3.11 Server with 4 systems and 200 workstations.Installed Installed network cards and cable. Upgraded server toNovell 4.0. Installed, configured and troubleshot workstations in 30locations. Trained up to 150 computer users in basic and advancedfunctions. Skilled in DOS, Network Utilization, Basic Coding, VisualBasic. Designed multi-table data using Access. Programmed front end.Coordinated design teams and created databases. Programmed solutionsfor user problems and managed team projects. Proficient in QBASIC(Arrays, Sorting, Searching, etc.) C+, Assembly Language.

OPERATIONS MANAGEMENT / TEAM LEADER --------------------------------------------------------------------------------------------------

Selected as Team Leader, recognized for ability to build morale andmediate disputes. Serviced 25 key accounts with sales of $800,000 permonth. Awarded for creating maintenance program used by 200 staff.Coordinated with 5 departments to expedite orders and shipments.Verified invoices for individual sales of up to $9,000. Cut productdamage by mapping workflow patterns and safety systems

EDUCATION & EMPLOYMENT HISTORY -------------------------------------------------------------------------------------------------------- A.A.S. in Computer Science, Renton Technical College 1995 - Present- CAD Certificate, Renton Technical College 1997- Customer Service Administration, PDQ Garage Doors 1992 - 1994- Operations Management, (Squad Leader) U.S. Army 1988 - 1994

Two Resume VersionsIn today's job market you need oneresume that is employer friendly andlooks nice that you can mail or taketo interviews. And, a second versionthat is computer friendly, looks plainand has been stripped of formattingfor scanning, posting to resumebanks or e-mail.Employers Use Key WordsTo Sort Scanned ResumesThe first section of this resumeincludes a block of key words, orareas of experience, an employermight sort scanned resumes by.Some scanning programs can onlyretain 25 to 35 key words. Therefore,it's important to list 25 to 35 keywords at the top of your resume toensure they are picked up instead ofless important words. Notice that thekey words are nouns not verbs.Analyze ads and job postings toidentify key words, hot industry skillsand areas of experience that are inhigh demand for computer positions(refer to page 14). Pages 18 to 29,also provide many key words.Scanned Resumes areViewed by Human EyesImagine being an HR person andreceiving 30 scanned resumes likethe one on page 52 and only 1 likethe resume on this page. Which onewould grab your attention? Theresume on this page provides thebest of both worlds. It contains akey word section for scanning butalso uses good visual design.

ASCII orPlain Text ConversionOnce you've created your nicelyformatted resume with a wordprocessing program you're ready toclean it for scanning, the internet ore-mail. Make a copy of your resumefile. Then refer to your wordprocessing manual to save the newfile as ASCII or plain text (you may needto use a .txt extension). This processmakes your resume look like theresume on page 52. Then follow theguidelines on the next page.

EDWARD KENNEDY - NETWORK ADMINISTRATOR / TECHNICIAN27283 190th Place

Southland, GA 83839(555) 555-5555 e-mail [email protected]

OBJECTIVE: To obtain a position in a company which can utilize my comand networking experience and allow me to learn and excel.

TECHNICAL* Windows95, Windows 3.x, DOS installation and configuration.* Microsoft Office, Lotus SmartSuite, Norton Utilities.* Network Installation (Hubs, Switches, Repeaters, Network Cards).* Network security, issuing of passwords and clearance.

MILITARY1993 - 1995 United States Marine Corps* Worked as a Squadron Leader.* 1995 obtained secret security clearance.* 1996 received Good Conduct Medal.

EDUCATION1996 - Present Computer Science Program, DeVry Institute* 2 year program includes office applications but concentrates on Novell* Physical components, software configuration, PCs and servers. Course1995 Non-Commissioned Officers Course* Leadership, time management, and welfare of subordinates.1993 Computer Science Class* Introduction to ADA Programming for Military Occupational Specialty.

REFERENCESReferences furnished upon request.

SUMMARYManaged computer related actions of 45 user network while completingdegree at DeVry Institute. Created and maintained user accounts, maintaservices, printer services, file services, and access rights lists. Establishedmainframe accounts, access and security for users. Configured and maintPC's including troubleshooting, and repairs. Installed and configured sofand trained less knowledgeable users. Member of a team which support40 servers, and over 2,000 users. Took part in upgrading this network .


Clean-Up Your ASCII ResumeFollow the guidelines below to "clean-up"your ASCII resume. Use only originalsprinted from this file for employers toscan. Photocopies do not scan well.

Formatting Guidelines1) Format all text flush-left.2) Use caps for headings and job titles.3) Don't use bold, italics, underlining, lines,

boxes, tabs, bullets, columns or centering.4) Use Courier 12 point (non-proportional).5) Set margins to 1" all around to allow 70

characters or letters per line (see Step 6 below).6) Create block paragraphs that word wrap like the

resume on page 53 (insert a hard return only atthe end of the paragraph)... or ...Make bulleted statements like those in theresume on the facing page. Because you can'tdetermine what margins each employer will useto print your resume, a safe guideline to preventyour bulleted statements from word wrapping isto edit your statements so that they are no morethan 60 characters or letters per line.

7) Don't compress line or letter spacing.8) Use hyphens (-) or asterisks (*) under

headings or next to words you want to drawattention to (*** John Doe ***).

9) Print original resumes for scanning and faxingon white paper. Gray, dark toned or speckledpaper can cause errors when scanned or faxed.

10)Scanned and internet resumes can be 2 pages.

Test These GuidelinesNo one "set" of guidelines will enableyou to create one resume that worksperfectly for scanning, e-mail andon-line resume posting because eachprocess utilizes different softwareand printing systems. Test your resumeby having it scanned, then printed andby printing it from e-mail programsand resume banks. Notice how thisresume has several lines that ran offthe right margin. It's obvious that Eddidn't test his resume before posting iton the internet. When submitting yourresume to internet or employer resumebanks follow instructions but applystrategies you've learned to create aresume with good content and design.

EDWARD KENNEDY - NETWORK ADMINISTRATOR / TECHNICIAN27283 190th PlaceSouthland, GA 83839(555) 555-5555 e-mail [email protected]

Seek a NETWORK SYSTEMS position utilizing the following background:*******************************************************************

-- Managing, Configuring and Troubleshooting a 45-User Network System.

-- Leading Systems Team Overseeing 40 Servers and 2,000 Users.

-- Training 400 Technical Staff in Equipment Maintenance and Control.

-- Computer Science Degree, DeVry Institute 1995 - 1997.*******************************************************************

SUMMARY OF NETWORK ADMINISTRATION EXPERIENCE******************************************

NETWORK MANAGEMENT / SECURITY-- Managed network system of 45 users in 18 departments.-- Team leader of 5 staff, supporting 40 servers and over 2,000 users.-- Created user accounts, access rights, mail, file & printer services.-- Established mainframe accounts, access and security for users.-- Gained 2,500 hours hands-on experience/training at DeVry Institute.

PC CONFIGURATION / SUPPORT / TROUBLESHOOTING-- Configured PC's including troubleshooting and repairs.-- Installed and configured all software and trained over 100 users.

SYSTEM UPGRADING / INTERNET ACCESS-- Upgraded network to SQL and Novell Netware configuration.-- Configured all workstations for Windows95 and internet access.

RELATED EXPERIENCE******************

TECHNICAL STAFF TRAINING / SUPERVISION-- Managed an equipment inventory valued in excess of $2 million.-- Trained over 400 technical staff in equipment maintenance functions.-- Supervised staff of up to 20 at any one time including managers.

DEPARTMENTAL COORDINATION / SUPPORT-- Provided support to 15 executive staff and division of 400 personnel.-- Maintained executive administrative documents/confidentialfiles.-- Managed all office functions including monthly reports.-- Awarded for achieving highest efficiency of 20 divisions.

EDUCATION & EMPLOYMENT HISTORY*****************************-- Computer Science Degree, DeVry Institute 1995 - 1997-- Technical Staff Training / Supervision, U.S. Army 1990 - 1995


If You Are Not AnInternet ProMany people get excited when they'veposted their resume on the internet.Then they get a poor response and thinkit's because the internet doesn't work.Most likely it's because they created andposted a weak resume like the one onthe facing page. Ed had used HTMLprogramming to create his beforeresume so that it looked typeset. As theafter resume shows, even an uglyresume with content targeted to sellyour computer and related skills willgenerate a better response than anHTML resume with weak content. First,spend time creating a resume withstrong content, then learn how to createan HTML resume that looks typeset withprograms like MS FrontPage.

Ways WeImproved Ed's Resume1) Compare the first 4 sections of Ed'sbefore resume to the 1st section of thisresume. Which is stronger? Whichexample uses the greatest amount ofspace to market Ed's most importantcomputer and related skills?2) Ed's after resume is only one page,yet says more by using numbers andskill headings targeted for computernetwork positions.3) By adding a key word section at thetop of this resume and editing it slightlyEd can easily create a great resume tobe used for scanning.

Recommended On-Line SitesRebecca Smith's e-Resumes at:http://www.eresumes.com

The Riley Guide at:http://www.jobtrak.com/jobguide

Visit Washington State EmploymentSecurity for resume posting:http://www.wa.gov/esd/employment.html

Books DetailingInternet SitesNet Jobs by Michael Wolff and Company.The On-Line Job Search Companion by McGraw Hill.Hook Up, Get Hired! by Wiley.

Great for a general job search class with a mix of students in differentprograms. 256 pages contain 12 chapters on confidence building,resumes, cover letters, job search and interviewing. Retail $19.95.

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6 Easy Steps to Create a Great ResumeBefore and After Resume ExamplesHow To Create Targeted ResumesSkill Lists and Sample SentencesHundreds of Functional Skill HeadingsHow To Describe Education / TrainingProgram Course and Skill List

How To Analyze Help Wanted AdsBefore and After Cover LettersBefore and After Thank You lettersBefore and After Scanned ResumesBefore and After Internet ResumesGuidelines for Electronic ResumesWorksheets for Each of the 6 Steps

Booklets are being created for up to 70 different college programs.56 pages - $8.95.

Visit our website at ProvenResumes.com which provides in-depth descriptions of the book, booklets, video and transparencyset. A sample transparecy is provided on-screen. Or call 1-800-957-1209 to order. If you are an instructor or collegeadministrator you may preview the book, Proven Resumes and Confidence Builders, a booklet, video and set of 16 sampletransparencies. If you keep them you'll be billed or you can return them free of charge in the prepaid mailer provided.

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