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The Debate Over BYOD10.16.2012

INTRODUCTION

Eric Alfaro is the Chief Information Officer of Modis, and Modis’s parent company, Adecco Group North America.

Adecco Group is the world’s largest recruitment and workforce solutions provider. Eric’s team in North America delivers technology enabled business solutions and services to over 800 Adecco locations and 8000 Adecco employees in North America.

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AGENDA

• Definition: BYOD

• BYOD – More Than a Trend, It’s a Shift

• Why implement a BYOD strategy?

• Best Practices in a Successful BYOD Program

• Downsides to BYOD and solutions

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WHAT IS BYOD?

BYOD or Bring Your Own Device is becoming the norm among employees and employers alike. It refers to the policy of allowing employees to purchase and integrate their own devices into a corporate operating environment. The most common devices are laptops, smartphones and tablets.

While businesses benefit by having up-to-date and connected employees, IT departments often find it difficult to balance changing technology landscapes with requirements to manage and support a homogenous environment.

BYOD also means dealing with new security concerns and a shift to empowered employee computing.

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HOW BIG IS BYOD?

• BYOD is a prominent component of the “Consumerization of IT” and is rapidly changing the way IT delivers services and support.

• Client virtualization products (e.g. Citrix) are mainstream solutions for securely deploying business applications to multiple end user devices, and Internet standards (HTML5) mean multi-device support is closer.

• In a 2012 survey of 600 businesses, Cisco found that 95 percent allowed their employees to BYOD in some form. An example of this would be secure access to corporate email services from a BYOD, which is the most common service provided.

• Of those companies, many also provided technical support for the devices.

• 36% of respondents provided support across all devices and platforms.

5Source: 2012 Cisco IBSG Horizons Study

BYOD TOUCHES IT, HR, SOURCING, …

Empowered Employees

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Security of Business Data

User Requirements and Populations

IT Support Capabilities

Cost Management

Continuous Mobile Device Technology

Evolution

HR and Business Policies

Employee ITProcurement

HRSourcing

Sourcing

THE BENEFITS OF BYOD FOR COMPANIES

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• BYOD enhances employee productivity. It allows for immediate access to work when away from the office, during commutes, while traveling, and during down-time. The costs of delivering a solution should be measured against increase in employee productivity. Industry reports an average $300 to $1,300, which would depend on your measurement.

• Employees are much more likely to protect and care for their own devices. This equates to decreased expenditures due to damaged or stolen devices and data loss.

• Device ownership costs such as initial set-up, maintenance, insurance, and data plans are shifted to the employee rather than the employer.

• For Gens Y and Z, 50% are using these technologies at home (and expecting them in the office).

BENEFITS OF BYOD FOR EMPLOYEES

• Efficiency: Carrying a single device is preferable to carrying multiple devices.

• An employee’s device can be used for personal purposes so they’ll be able to save settings and documents on a single phone, laptop, or tablet.

• Employees can control which devices they want. This allows them to choose the technology that best suits their needs while also guaranteeing them the freedom to upgrade and purchase devices on their own timeline.

IMPLEMENTING – BEST PRACTICES

1. Understand your customers and operating environment

2. Prioritize deployment of BYOD services

3. Make support processes simple and clear

4. Communicate!

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TECHNOLOGY AND BYOD AT MODIS

• How similar is Modis to your business?

• Our workforce is technology driven and a large segment is comfortable with minimal technology support – a good starting point for BYOD services

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I'm comfortable using technology with lit-tle or no help

I like technology

Technology is important to me

0% 20% 40% 60% 80%

43%

60%

67%

UNDERSTAND YOUR CUSTOMERS AND OPERATING ENVIRONMENT

• What populations of IT consumers exist in your business?

• Where do they work? How technology savvy are they?

• What applications do they use? What type of data do they access?

• What does it cost to support them?

• What BYOD capabilities do your IT enterprise management tools have?

• What corporate policies are relevant?

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WHERE TO START – WHAT’S HOT WITH YOUR CUSTOMERS?

• In the Modis environment, Tablets and Phones account for majority of BYOD devices, which is where our current strategy is focused

• The complexity of desktop applications and security requirements has made widespread laptop and desktop BYOD too costly

• Consider Tiered services, rather than “One Size Fits All”

• Products like Citrix and

Web delivery methods

are making application

portability more viable

on common computing

devices

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Desktop

Laptop/Notebook

Smartphone

Standard Mobile Phone

Tablet

91%

79%

12%

8%

1%

7%

9%

4%

3%

3%

2%

2%

84%

89%

96%

Company Device Ownership

Company Company &Personal Personal

MAKING BYOD WORK: WHAT APPLICATIONS DO YOUR EMPLOYEES NEED?

• Not all applications work well across all BYOD devices

• Ensure the applications your employees need will meet performance and ease of use expectations

• Consider starting with basics: Email, Calendar, Web

• Modis workforce relies heavily on

collaboration applications, most

of which run well on mobile,

tablet, and laptop devices

• Now is the time to start planning for

future applications can be used with BYOD

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Presentations

Web Meetings

Instant Messaging

Social Media

Calendar

Email

0% 20% 40% 60% 80% 100% 120%

51%

53%

54%

59%

96%

99%

PRIORITIZE – LOOK FOR QUICK WINS AND TRAPS

• Consider value vs. cost / effort / risk for different BYOD featureso Trap: Supporting BYOD like traditional internal IT systemso Check: Most modern solutions include web access. Upgrading an old

application might get you BYOD access out of the box

• Engage your Legal, Risk Management, and Sourcing / Procurement function(s) for guidance

• Think incrementally as you deploy features

• Test the most widely use device / technologies and VIPs

• Stick to mainstream BYOD-friendly applications if you can

• Expect challenges14

• Get right level of business and management sponsorship for success

• Make BYOD program clear and align support methods with self-service tenants

• Include BYOD survey items in your IT satisfaction surveys and IT cost metrics

• Create employee Evangelist teams with access to news on “what’s next” to drive demand

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COMMUNICATE!

DOWNSIDE OF BYOD FOR COMPANIES

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• Employee owned devices doesn’t translate to no cost for companiesEnsure you consider TCO – total cost of ownership

• Device types change almost dailyIdentify essential version and interface requirements

• Sensitive and protected data can pose a security riskHave this discussion with your Risk, Legal, or Data Protection resource prior

to BYOD implementation

• For IT leaders it’s difficult to explain the time, effort and expense issues surrounding BYOD to business leaders

If you are already doing IT cost tracking, include BYOD from day one

DOWNSIDE OF BYOD FOR EMPLOYEES

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• It can be costly to own and maintain a device Consider an exception policy for employees who are unable to get a

device, but need one

• It may be necessary to purchase a more expensive data plan to accommodate the larger volume of communications

Think through how you’ll break out person vs. company data use

• Employees may have difficulty “disconnecting” and having downtime Work – Life balance is a key satisfaction point for most employees

• When accessing the company’s network an employee may be unwittingly exposing personal information, passwords and browsing history

Acceptable use policy

• In some situations an employee may be forced to relinquish the device so that it may be cleaned of company data

Communicate and help VIPs

THE BOTTOM LINE ON BYOD

• Understand what problem(s) you’re solving

• Consider the total cost of BYOD, including a reimbursement policy

• Plan comprehensively; it’s hard to “put the genie back in the bottle”

• Be incremental in your approach to features and services to limit deployment risk and help users adjust to support

• Communicate!

• Review or update your security incident response processes

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QUESTIONS ?