c hange i s o pportunity : a new paradigm for the state cio

© Copyright 2011 Hewlett-Packard Development Company, L.P.

Patrick MooreHewlett PackardAugust 7, 2011

CHANGE IS OPPORTUNITY:A NEW PARADIGM FOR THE STATE CIO


AGENDA

–Trends

–Setting priorities

–Rethinking our work

–The services model as transformation


GLOBAL TRENDS

Changing Workforce

2Technology

Advancements

1

Evolving Business Models

3


New ways to serve & new virtual industries created TECHNOLOGICAL ADVANCEMENTS

1. “The data deluge: Businesses, governments and society are only starting to tap its vast potential,” The Economist, Feb. 25, 2010. http://www.economist.com/node/15579717

2. Dataquest Insight: Application Stores; The Revenue Opportunity Beyond the Hype, Stephanie Baghdassarian, Carolina Milanesi; 16 December 2009

3. Juniper Research, http://www.juniperresearch.com/viewpressrelease.php?id=210&pr=1814. “The Difference Engine: Chattering Objects,” The Economist, Aug. 13, 2010. http://www.economist.com/node/21009505

2005 2010

2013 2014 202020152011 2012

Create 8x more data1

130M Enterprise users in Mobile

Cloud3

Mobile apps download >

21B2

2T devices connect to the

internet4

Mankind created 150 exabytes of digital

data1


Government

Meet citizen expectations of government

Manage economic crisis & provide economic stimulus

Ensure secure information sharing

Protect citizen information & critical national infrastructure

Attract and retain jobs in globalized economic environment

Manage the cost of government

Design and implementation of citizen-centric service delivery models

Ensure delivery of long-term outcomes

Continue operations in degraded conditions

Meet challenges posed by demographic changes

PRIORITIES FACING GLOBAL GOVERNMENTS TODAY


THREATS MAGNIFY OUR CHALLENGE HP examines and stops 1.7 billion spam messages monthly and

detects and quarantines 40 million malware annually HP collects, stores and processes 2.8 billion events daily Within a recent 30 day period, HP defended against over17

million attacks originating from mainland China alone. That is 7 attacks per second.

Approximately16 million attacks originated from within the United States.

Attack vectors are diverse; targeting a wide range of technologies and services including security products and solutions.

By the time you finish this slide, thousands of attacks have occurred globally.


Ripped from the HeadlinesSECURITY IS TOP OF MIND

7

Ohio State reports massive network security breach

Security Breach Reported at Charleston (WV) Area Medical Center; Thousands of Patients Affected

Computer Data on 103,000 Va. Adult Ed Students Misplaced

CA Department of Public Health reports security breach

Saint Louis University staff, students notified of computer breach

Massachusetts Data Breach Exposes 139,000 Records

58 Percent of Software Vulnerable to Security Breaches Similar to Google, Department of Defense Cyber Attacks

Florida Elections Servers Hacked Again - … stolen data, and released it to the public


SETTING PRIORITIES


PRIORITIES DIFFER IN PUBLIC & PRIVATE SECTORPublic Sector CIOs1.Consolidation and

optimization2.Budget and cost control3.Shared services4.Cloud computing 5.Healthcare IT6.Security7.Broadband and connectivity8.Governance 9.Legacy modernization10.Data & information

management

Private Sector CIOs1.Aligning IT and business

goals2.Controlling costs3.Governance and portfolio

management4.Business process redesign5.Leadership & staff

development6.Marketing IT’s business

contribution7.Rationalizing or centralizing

the application portfolio8.Protecting customer data

privacy9.Scaling IT globally10.Regulatory compliance


STATE GOVERNMENT CHALLENGESFindings from Grant Thornton’s “The 2010 state CIO Survey”– Budgets mostly down; costs steady or rising• Two-thirds of CIOs expect lower IT budgets in 2011 through 2013. • Some are turning to staff reductions, IT consolidation & shared services to lower costs.

– IT governance• CIOs are responsible for statewide IT governance but do not have adequate authority

– Business models• Shared services and managed services

– IT procurement reform• CIOs give state IT procurement processes a grade of C and• Related laws, rules, processes and practices must be modernized and aligned with IT industry standards and best practices.

“A search for lower costs will drive the agendas of many state CIOs for the next few years. With stronger authority and a diligent pursuit of higher value and greater efficiency across institutional boundaries, CIOs will enable IT to help set new standards of government performance. This “new normal” of performance is what citizens and society want and need from their state governments.”


RETHINKING OUR WORK


HAVE I MENTIONED?– Legislatures do not consider IT a priority, yet– Voters have increasingly personalized interactions with politicians

– Voters expect more from government, yet– Legislatures do not consider IT a priority

– Funding cycles do not support rapidly changing consumer demands, or

– Rapidly changing technologies

The model must change


CASE STUDY

– Risk was the burning platform

– The state did not have the capabilities or the resources to make the changes needed in a timely fashion

– Sustainability was critical

– Needed to break the existing model and replace it with a services framework


LESSONS LEARNED– Lead with facts

– Bring others onto your burning platform

– Engage business leadership within your organization and across the enterprise

– Create a view of the future

– Communicate, communicate, communicate


THE MODEL IS CHANGINGYOU SIT IN THE MIDDLE

BUILD public, private and hybridcloud services

CONSUME public services securely

TRANSFORM legacy infrastructure and applications and processes

MANAGE AND SECURE across legacy applications and cloud assets


WHAT YOU CAN DO TODAY– Who are the customers you serve?

– How engaged are you with the business owners inside your organization?

– Where do you sit inside the organization?

– Are you reacting or leading?

– Have you identified where you want to go?


CHANGE IS OPPORTUNITY

– Get a seat at the table– Raise your hand and your voice–Look to where the world is going,

not to where we once were

Our customers are looking at the world through a glass touch screen

c hange i s o pportunity : a new paradigm for the state cio

Documents

new information

new ways

new paradigm

new virtual industries

transformation copyright

mobile cloud3 mobile

technology mobile

mobile applications