c o m m u n i c a t i n g i n t e a m s final
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COMMUNICATING IN TEAMS
CHAPTER 8BY: GINA CUMMINGS
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TEAM-BASED ORGANIZATION Structured around interdependent decision-making
groups (not individual)
TEAMS-groups of employees w/ representation from a variety of areas in an organization
(ex. Sales, manufacturing…)
This helps in the cross-functional exchange of information.
http://www.youtube.com/watch?v=-_r9HjvSsek
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TYPES OF TEAMSProject Teams
Work Teams
Quality-Improvement Teams
Virtual Teams
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Project TeamsHelp coordinate
Usually made up of different members
Facilitates horizontal flow of authority,
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Work Teams Employees responsible for the
entire work process Resides together, outlines its own
work flowAid organization’s efficiency
Working in teams results in a “strong” outcome
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Work Teams Continued… Employee Stock Ownership Plan
(ESOP)
This process may encourage team members’ motivation and dedication to the team approach as well as the company itself.
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Quality Improvement TeamsGoals are to improve customer
satisfaction, evaluate and improve team performance, and reduce costs.
Made up of members from a variety of areas to bring different perspectives.
Generate innovative ideas
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Virtual Teams
A group of individuals who work across time, space, and organizational boundaries with links strengthened by webs of communication technology.
They have complementary skills
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Communicative Dimensions of Teamwork Roles
Norms Decision-Making Process
Management of Conflict and Consensus
Cultural Diversity in Teams
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RolesConsistent patterns of
interactions within a team.
3 broad types of communication roles
1. Task Role 2. Maintenance Role 3. Self-centered Role
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Task RoleSummarizes and evaluates the
team’s ideas and progress idea-generating process
Maintenance RoleRelieves group tension or pressure Reconcile conflict or disagreement
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Self-centered RoleSeeks to dominate the groups
discussions and work
Divert the group’s attention from serious issues by making them seem unimportan
Always considered inappropriate and unproductive
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NormsThe informal rules that designate
the boundaries of acceptable behavior within a group
Shaped by the national and
organizational culture and personal agendas
Often passed down through time by a culture or society
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Decision-Making Processes More effective than individual
decision making
Gets more team members involved and generates more ideas and information
Groupthink - a concept that refers to faulty decision-making in a group.
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Decision Making Continued
Stages for finding the best recommendation or course of action
1.Orentation
2. Conflict
3. Emergence
4. Reinforcement
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Management of Conflict and ConsensusConflict- interaction of
interdependent people who perceive opposition of goals, aims, and values.
How to solve conflicts in a group:
Collaboration- emphasizes high assertiveness combined with high levels of cooperation.
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Cultural Diversity in TeamsCultural diversity is becoming
more popular but have researchers concerned with the effects of cultural differences on team member communication.
Negotiation is a key to managing intercultural team differences. There are four phases in the negotiation process.
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Negotiation Phases 1. Developing relationships with
others-build trust and adapt to cultural differences
2. Exchanging info about topics under negotiation
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Negotiation Phases Continued…
3. Recognizing multicultural techniques of persuasion
4. Emphasizing the role of concession in achieving agreement
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Team LearningTeam Learning is an “alignment”
or the “functioning of the whole”Applying the principles and
practices of ‘dialogue’ to make the learning happen.
The Ladder of Inference-------
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A Retreat from Teams? Successful team formation:Teams are only as good as their
members
Teams must be trained in group decision making and communication
Only some decisions can be assigned to teams
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Applied to the NWSF (Northwest social Forum)
Teams in the NWSF
Virtual Teams were not a part of communication in the NWSF
Did the teams function as a whole? Work together?
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Cultural Diversity in the NWSFCultural Diversity was an issue in the
NWSF
Communication issues --- a problem due to cultural diversity
Roles---unclear
Norms—Different norms in different places
Decision-Making Process