c1 - overcoming distances: scrum with distributed teams

20102009

Genève 20119 mai

xpday.ch

« Overcoming Distances: Scrum withDistributed Teams »

Silvana Wasitova

- C1 -

! Service ! Knowledge ! Result

Overcoming Distances: Scrum with Distributed Teams

9 May 2011 Silvana Wasitova

2

Intro

To Do Doing Done

Case Study, Result

Best Practices

?

A little bit about me

Waterfall

Scrum

Scrum Framework Summary

! Product Owner ! Team ! Scrum Master

5

! Product Planning ! Sprint Planning ! Scrum ! Sprint Review ! Retrospective

! Product Backlog ! Sprint Backlog ! Potentialy

Shippable Product ! Burndown Charts

Cardinal Rule: Work on the highest priority item first

Scrum Framework

6

www.projectcartoon.com

Communication Modes

http://www.agilemodeling.com/essays/communication.htm 8

VersionOne Survey 2009

Ref: http://www.versionone.com/pdf/2009_State_of_Agile_Development_Survey_Results.pdf

Ref: Jim Johnson, Chairman of Standish Group, quoted in 2006 in: http://www.infoq.com/articles/Interview-Johnson-Standish-CHAOS Sample: government and commercial organizations, no vendors, suppliers or consultants

11 © Itecor all rights reserved

64% implemented features are rarely or never used

Focusing on customer needs ensures: ! the right features are built ! not wasting effort (and resources)

on features that are not needed

While the figures may vary by company, principle remains: Only build the features that the client/users need

12

Intro

To Do Doing Done

Case Study, Result

Best Practices

?

Case Study

Paris 11

Grenoble 4

Munich 4 London 4

Madrid 1

Milan 1

US, Ireland

India

Rolland Garros

February

Schedule Highlights

January April May June March

Rugby 6 Nations Wimbledon

TDF

Euro Paris-Dakar Tour de France

Moto GP Golf, Athletics, Cycling Basketball

Boxing Horse Racing Snooker Hockey

FOOT: Olympic Games qualifiers World Cup qualifiers

Challenges

! Team Size ! Geographic Distribution ! Timezone difference ! Keen stakeholders ! Agressive deliverables schedule


16

Intro

To Do Doing Done

Case Study, Result

Best Practices

?

Phone, Chat, Email

• Headset; Mute button, full duplex • Speaker phone, satellite microphones Phone

• Real time, informal, up-to-date status notes • Always on, always monitored at each location Chat

• Webcam, Video Conferencing • Low-res is better than nothing Video

• Do you see what I see Screen Sharing

• Collaborative site, actively used • Info radiator and repository Wiki

Can you hear me now?

Minimum delays!

Use several modes

Planes, Trains and Automobiles

! Release Planning ! Product Backlog ! Sprint Planning

18

As much as budget & time allows: meet in person

Telephone, Tele-presence


“Off-site” persons get priority: speaking, bringing up concerns

! Easy to “lose connection” with persons off-site

! Easy to hand-signal those on-site ! If unsure, ask to repeat/clarify

Tell – a - person

Photo courtesy J. Vonlanthen

Scrum Best Practice

20

! Daily Standup: 15 minute limit ! With this setup,

and this many people? Salut

Gruβ

Hello

Guten tag

Bonjour

Hola Dobry den

Konichiwa

Hiyya Bongiorno

Good Morning Everybody

Building Trust

! Spend time getting to know each other ! Do what you say ! Go the extra mile ! Be “their” advocate,

act on “their” behalf ! Teamwork

21

Team Dynamics

Four stages of team formation: Forming, Storming, Norming, Performing


Awareness of Motivation, Personalities ! Maslow hierarchy of needs ! Theory X and Y ! Myers-Briggs - MBTI

! INTJ – Don’t change *my plan*, there will be consequences!

Remote “Team Building” and “Having Fun”


Alternatives to lunch or bowling together:

! Arrive early at conf. calls ! Get (a bit) personal ! Share pictures ! Joke and tease

Treat all equally well

Build Rapport

! Be approachable make it your job to build the bridge of rapport

! Care about them spend time talking about their interests and activities

! Support them in things that don’t directly benefit you time to hang out, without “talking shop”

! Ask them what they think

24 Initiate the conversation

You’re only talking about Communication!

! Risk #1 for software projects is: communication ! People working large distances/timezones away:

More challenges to communication ! Different languages, different cultures ! Absence of continuous face-to-face communication


Yes, Virginia, there is a communication-clause

Apply Distribution to Scrum Teams?

! 57% respondents work with distributed teams ! 41% respondents currently, or plan to,

do agile with outsourced development.

! The agile ideal of co-locating the entire team in a single room is at odds with what’s actually going on within a large part of the software development community.

! Success rate for co-located team (in same room) is over 20% higher than for geographically distributed team

26

VersionOne “State of Agile Development”, 2008 Survey, n=3061

Why use Distributed Teams?

! Development Cost ! Talent Availability ! 24/7 around the globe ! Closer to customer ! Market Opportunity ! Flex-time


50% of US workforce can be mobile on any given day. Total Employee Mobility® Benchmarking Report, Runzheimer International, October 2008

Why use Agile Philosphy?

• Frequent product delivery • Transparency: daily standup • Collaboration: developers and

customers • Regular reviews with Customer & PO • Strip-off non-essentials • Retrospective: Continuous improvement


Adapt to Change

Hyper-productive Distributed team

http://jeffsutherland.com/SutherlandFullyDistributedScrumXebiaAgile2008.pdf


Extreme Success Jeff Sutherland re. Xebia: 1. “Home Team” start scrum: 3 wks prep, 2 x 2wk sprints 2. Collocate home and off-shore team, 3 x 2wk sprints 3. Achieve co-located hyperproductivity 4. Achieve hyperproductivity from two locations;

one Product Backlog fed 4 Sprint Backlogs

Xebia delivers 7x Function Points over industry average waterfall teams

Visual Tools: information sharing in distributed environment

! Skype ! Acrobat Connect ! MS Communicator ! myATT / Interwise ! Time-lapse pictures ! Video-streaming; “Always On” (within legal limits)


What is a Distributed Team?


Agile in 3D

Virtual World Interaction


You just knew this was next…

Agile in 3D worlds brings teams closer to face-to-face Aug 2010 – Lessons from Second Life Avatars -

http://itknowledgeexchange.techtarget.com/software-quality/agile-in-3d-worlds-brings-teams-closer-to-face-to-face/

http://www.youtube.com/watch?v=WZxOT1fEB8U TELEPLACE or AgileZen (Rally)

35

Passionate team members, driven by common purpose can overcome any obstacles

Build Trust

! Spend time getting to know each other ! Do what you say ! Go the extra mile ! Be “their” advocate,

act on “their” behalf ! Work as a team

37

How much do you trust each other?

Silvana Wasitova, PMP, CSM, CSP

39

Itecor.com Vevey, Switzerland

[email protected] +41 79 558 05 09

slideshare.com/wasitova

40

Intro

To Do Doing Done

Case Study, Result

?

Best Practices

References ! Guido Schoonheim and Jeff Sutherland - Aug 2010 – “Mind the Gap! Principles of Hyperproductive fully Distributed

Scrum” ! Jeff Sutherland - SirsiDynix - Agile with Outsourced Teams 2007 - http://jeffsutherland.com/

SutherlandFullyDistributedScrumSirsiDynixHICSS2007 ! Jeff Sutherland - Xebia - Agile 2008 - http://jeffsutherland.com/SutherlandFullyDistributedScrumXebiaAgile2008.pdf ! Yves Hanoulle, http://www.hanoulle.be/2009/10/how-to-work-with-a-whiteboard-with-a-distributed-team/ ! Henrik Kniberg, “Scrum and XP From the Trenches” ! Cory Foy, Aug 2010 Distributed Teams Tools and Techniques:

Blog: http://blog.coryfoy.com/2010/08/technically-distributed-tools-and-techniques-for-distributed-teams/ , Slides http://www.slideshare.net/CoryFoy/technically-distributed-tools-and-techniques-for-distributed-teams

! Scott Ambler – The Distributed Team, Oct 2007 http://searchsoftwarequality.techtarget.com/news/article/0,289142,sid92_gci1277064,00.html

! Chris Christensen, Managing Virtual Projects, 2006 - http://www.camcinc.com/library/Managing%20Virtual%20Projects.pdf

! “The State of Agile Development” 2008 Survey by VersionOne http://www.versionone.com/pdf/3rdAnnualStateOfAgile_FullDataReport.pdf

! Employee Mobility® Benchmarking Report, Runzheimer International, 2008 ! Alistair Cockburn, Agile Software Development ! A Practical Guide to Distributed Scrum, IBM Agile Community - http://www.distributedscrum.com ! IBM – Using Scrum to Complement Organizational Transformation

http://www.distributedscrum.com/downloads/Transformation20100810.pdf ! Microsoft, Ade Miller, Distributed Agile Development at Microsoft, October 2008 ! Craig Larman & Bas Vodde, Scaling Lean & Agile Development: Successful Large, Multisite & Offshore Products with

Large-Scale Scrum, Addison-Wesley Professional, ISBN 0321480961 ! Mobile Companies Finish First – Why Being Out Is In, Runzheimer International, November 2008 ! http://www.scrumalliance.org/articles/165-scrum-success-in-a-distributed-team-environment 42

More References ! Elizabeth Woodward, IBM - A Practical Guide to Distributed Scrum

Video Interview: http://itknowledgeexchange.techtarget.com/software-quality/elizabeth-woodward-face-to-face-communication-is-biggest-challenge-with-distributed-scrum/

! Mike Cohn http://blog.mountaingoatsoftware.com/build-trust-between-teams-with-ambassadors ! Salesforce - Kerievsky & Dourambeis, Large Scale & Distributed Agile http://agile2010.agilealliance.org/distributed ! Bland, 7 Ways to Humanize Distributed Teams, Aug 2010, http://agile.dzone.com/news/7-ways-humanize-distributed ! Bland, Distributed ScrumMasters and the art of digital facilitation, Aug 2010, http://www.slideshare.net/7thpixel/

distributed-scrum-masters-d-bland-agile2010 ! Agile in 3D – Aug 2010:

! Bill Krebs – Virtual Worlds - Lessons from “Second Life” Avatars - http://itknowledgeexchange.techtarget.com/software-quality/agile-in-3d-worlds-brings-teams-closer-to-face-to-face/

! http://www.youtube.com/watch?v=WZxOT1fEB8U ! Todd Olson, Visualization Tool: AgileZen (from Rally Software) http://www.youtube.com/watch?v=DcMEphXdwnY ! Virtual World using Teleplace - http://www.teleplace.com/products/index.php

! http://www.agile2010.org/scale.html ! Kent Beck, Tools for Agility, http://www.microsoft.com/downloads/details.aspx?familyid=AE7E07E8-0872-47C4-

B1E7-2C1DE7FACF96 ! Thushara Wijewardena Aug 2010, “Why You Suck at Offshoring, Even with Agile – View from the Other Side”

Video of interview With Dave Prior – 17 mins - http://www.blip.tv/file/3273357?utm_source=player_embedded ! Scaling Agile in distributed environment - http://www.agileindia.org/scalingdistributedagilebythomas ! The Drexler Sibbet Team Performance Model

! http://www.grove.com/site/ourwk_gm_tp.html ! http://www.robertmcneil.com/pages/pages/dsmodel.html

! The Four Agreements – Don Miguel Ruiz http://intjforum.com/showthread.php?t=22045

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Photo Credits

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p.7 Flickr, Yahoo team; Flickr, by blackdood

p.18 Beijing Olympics Stadium, Clive Rose, Getty Images

p.21 Beer: psdgraphics.com, Working Lunch, Silvana Wasitova

p.22 Jonas vonLanthen, used with permission

p.32 SecondLife.com

p.36 Rowing team: J.D. Photography

c1 - overcoming distances: scrum with distributed teams

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