c4s-starterpaket erp integration hci 2014

7/21/2019 c4s-Starterpaket Erp Integration Hci 2014

http://slidepdf.com/reader/full/c4s-starterpaket-erp-integration-hci-2014 1/13

SAP Cloud for Sales Integration to SAP ERP 6.0

End-to-end master data synchronization and process integration

SAP Cloud for Sales

Accounts &Prospects

Customer

Bidirectional synchronization of Customers and Contacts master data

Unidirectional synchronization of Product/Material master data from ERP

Trigger real time creation of ERP Quotation Inquiry and Sales Order Inquiry from Cloud for CustomerOpportunity

Real-time update of pricing in Opportunity based on ERP pricing conditions

Trigger real time creation of ERP Sales Order Inquiry from Cloud for Customer Quote

PDF view of created Quote and Order in ERP

Periodic update to review relevant Sales Documents for an Account

Opportunity

Sales OrderRequest

Quote

Request

Products

Material

SAP ERP

Pricing

RecentOrders

SalesOrders

Sales OrderRequest

Quotation

Opportunity

Quote /

Order



SAP NetWeaver PI / SAPHANA Cloud Integration

Cloud for Sales – SAP ERP and SAP BI IntegrationMultiple Integration Touchpoints

Cloud for Customer SAP ERP 6.0

SAP BI

REAL-TIME MASTER DATA SYNCHRONIZATION2

INITIAL DATA LOAD1

REPORT INTEGRATION/ HTML MASH-UP

RECENT ORDERS INTEGRATION (Account 360)4

DATA INTEGRATION – SALES OD to SAP BW

DATA INTEGRATION – SAP BW to SALES OD5

6

7

REAL-TIME OPPORTUNITY-TO-ORDER PROCESS INTEGRATION

Real-time Opportunity Pricing Check

Real-time Quotation Processing

Real-time Sales Order Processing

Review of relevant Sales Documents

3



Initial Master Data Load

Cloud for Customer SAP ERP 6.0 with Add-On

Initial Load

Contacts AccountsProducts

Products – load of Material master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer. Loadvia integration.

Accounts – load of Customer master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer.Load via integration.

Contacts – load of Contacts for a Customer master. Load via integration.

* Manual maintenance without extractor content for SAP ERP

1

IntegrationContacts AccountsProducts



Near Real-Time Master Data SynchronizationCloud for Sales and Cloud for Service – ERP Integration

Customer in ERP – new and updated Customer Master is synchronized to Cloud for Customer.

Accounts in COD – Synchronization of Accounts from Cloud for Customer to ERP.

Prospects – Synchronization of Prospects between ERP and Cloud for Customer

Contacts in ERP – new and updated Contacts Master is synchronized to Cloud for Customer*

Contacts in COD – Synchronization of Contacts from Cloud for Customer to ERP. *

Products in ERP – new and updated Material Master is synchronized to Cloud for Customer.

* Contacts assigned to accounts/customers only

Cloud for Customer SAP ERP [6.0 and above]SAP NetWeaver PI / SAP

HANA Cloud Integration

BP / BP AddressCustomer ContactBP / BP Address AccountContact

DEBMAS/ADRMAS/ADR3MASWeb Service

BP / BP AddressCustomer ContactBP / BP Address AccountContact

DEBMAS/ADRMAS/ADR3MASWeb Service

ProductMaterial MasterProduct Product

MATMASWeb Service

2



Opportunity-to-Order Process Integration

Sales Documents View in Accounts and Opportunities

3



C4C Opportunity

ECC QuotationOpportunity-to-Order Process Integration

View ERP PDF from Cloud

3



Opportunity-to-Order Process Integration

Opportunity Pricing Simulation - use Opportunity information and simulate pricing in ERP

Opportunity to Inquiry – initiate Inquiry creation in ERP directly from an Opportunity in Cloud for Customer

Orders in ERP – Follow-up Orders created in ERP for the Opportunity are visible to Cloud for Customer. EHP2 is

required for Sales Orders. EHP3 is required for Sales Quotes.

View order via PDF - In order to view the PDF, EHP5 is required for the interfaces

Cloud for Customer SAP ERP [6.0 and above]SAP NetWeaver PI /SAP HANA Cloud

Integration

Customer Quote /

Sales Order Reuest O!!ortunit"

Web ServiceCustomer

#nuir"Quotation Order

O!!ortunit"$ie% Pd&

Web ServiceSales

Document

Web Service

Quotation Order

O!!ortunit" Pricin' O!!ortunit"

Web Service ERP ICAdd-On

Sales

DocumentPricin' Simulation

Web Service

O!!ortunit"Related Sales Documents

Web ServiceSales

DocumentWeb Service

Read Sales Document

Account

Sales

Document

Web Service

Read Sales DocumentRelated Sales Documents

Web Service

3

Quote & Order Header Info

EHP 2 forSalesOrders

EHP 3 forSalesQuotes

EHP 5required

O!!ortunit"Sales Document #D

Web ServiceSales

DocumentQuotation Order



Ability to display recent transactions from SAP ERP system with header level information Header level data is persisted in Cloud for Sales and Service from SAP ERP

Customers are expected to extend the “Recent order” object and the corresponding integration

Other transactional object like invoice, order in back order, service issues etc can be added via SAP

Cloud Developer Studio (PDI) as separate tabs within an account. Requires new Interfaces.

Recent Orders Integration

Sales and Cloud for Service – ERP Integration

4



Cloud for Customer [12.06and above]

SAP ERP [6.0 and above]

Recent Orders IntegrationSales and Cloud for Service – ERP Integration

AccountRecent Orders

Web Service SAP OSSNote

Sales

Document

Web Service

Custom lo'ic/uer"

SAP Notes # 1724752 used to extract recent Sales Document information from ERP and pushinginto Sales and Cloud for Service. Provides sample ABAP code (Program / Z-report) for SAP ERPto

Query Account ID Mapping from SAP Sales and Cloud for Service (Internal – External ID Mapping)

Query recent open orders from SAP ERP

Call SAP Sales and Cloud for Service A2X service to create/update last 10 sales orders per accounts

Customers expected to enhance/extend code to include additional attributes.

Additional objects like Invoices built using Cloud for Customer studio will requires newinterfaces to push data through A2X services

4



SAP NetWeaver PI/ SAP HANA Cloud

Integration

SAP BI OnPremise

Data Transfer – SAP BW to Cloud for Sales and Cloud

for Service

Cloud for Sales andCloud for Service

BW Infoprovider:Infocube, DSO,

Multiprovider, Infoset,Hybrid Provider

BW Infoprovider:Infocube, DSO,

Multiprovider, Infoset,Hybrid Provider

Data Transfer to CloudSales and Service

Open HubDestination (DB

table

Open HubDestination (DB

table

Transfer to db table

A2X Service

5

Detailed View UI /dashboard

Custom BO / ExtensionFields in Standard BO

Lean BI Report /

Embedded Components

Data in BI Infoproviders can be transferred into an Open Hub Destination.

In Cloud for Sales and Service, a custom BO (table) is created to store the data and itsassociated web service (A2X) is generated. From BI, call the web service via a Z* program or PIand push the data from the Open Hub Destination into the custom BO (table) in Cloud for Salesand Service.

Data in custom BO can be exposed in Cloud for Sales and Service UI as embedded tables or asnative reports.



SAP BI OnPremise

Report Integration / HTML Mash-Up in Sales and Cloud

for Service

Sales and Cloud forService

Detailed View UI /dashboard

BEx 3.X tools

(ABAP Web)

BEx 3.X tools

(ABAP Web)

BW Infoprovider:Infocube, DSO,Multiprovider, Infoset,

Hybrid Provider

BW Infoprovider:Infocube, DSO,Multiprovider, Infoset,

Hybrid Provider

Create Query andWeb Template

HTML Mash-p

Custom BO / ExtensionFields in Standard BO

Lean BI Report /

Embedded Components

consuming a BW 3.X webtemplate in Sales

6

A BI query can be consumed in an HTML web template in BEx Web Application Designer 3.X

The query shall have the Account ID as a variable to derive context specific data

Mapping information of Account IDs / Product IDs to be maintained in either Cloud for Sales andService or BW to map the Cloud Sales and Service Account ID with the Account ID in ERP / BI



Report Integration / HTML Mash-Up in Sales and Cloud

for Service

HTML mash-up to show dashboard with BI / BW information consolidated for a specific account

ERP Customer ID or CRM Customer ID on account header passed as parameter to the Mash-up

6



SAP BI OnPremiseSales and Cloud forService

Data Transfer – Sales and Cloud for Service to SAP BW

(Minimum BI Version: BW 7.3SP5)

Master DataMDAV

Replicated ODPData Source(Consumer)

Replicated ODPData Source(Consumer)

TransactionData MDAV

Master and TransactionalData Store (DSO, Infocube)

Transformation & DTP

Master and TransactionalData Store (DSO, Infocube)

Transformation & DTP

Data Transfer toSAP BI

Data Loading in BI

! " # " a t a

S o r c e $ o r e a c h M " A

%

Request from SAP BIto Cloud for Sales and

Service

&In this mode o$ inte'ration( data is trans$erred $rom Sa)es and C)od $or Service to SA# BI* The

data sorces in C)od $or Sa)es and Service are e+posed via !perationa) "ata #rovider ,!"#

service that are consmed b. SA# BI*

Minimm BI version B0 1* S#3

!n). $)) p)oad spported ,Se)ection criteria possib)e

7