ca nimsoft monitor - ensuring business service reliability

Challenge

YJT Solutions needed a

multi-tenant solution to

provide as a service to its

customers to help them

manage and transform

their businesses.

The company needed to

ensure the

confidentiality of its

customer data.

Results Solution Nimsoft enables YJT

Solutions to provide powerful and secure services to its customers at low cost.

Nimsoft is easily customizable to satisfy a range of customer needs.

YJT Solutions Delivers Monitoring Services that Help Fuel Growth

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Transformed IT: • Nimsoft provided YJT Solutions with a

multi-tenant solution that enables it to provide cost-effective, flexible and secure solutions to its customers.

YJT Solutions is a unique full-service IT management partner offering a complete range of high-value capabilities designed to help you optimize the efficiency and excellence of your company’s IT operations.

Challenge

Faced with increasingly

complex customer

infrastructures, AXSOS

needed a flexible and

comprehensive

monitoring solution for a

wide mix of

environments, including

virtualized, cloud and

mobile device

management systems.

Results Solution CA Nimsoft Monitor and

CA Nimsoft Cloud Monitor provide end-to-end service monitoring, including the tracking of end user experience on customer help desks and websites.

AXSOS Delivers New Cloud Offerings


AXSOS can now provide enhanced IT monitoring as well as offer additional services, which is helping to increase customer satisfaction and grow business revenues.

AXSOS provides SaaS-based IT managed services to small and medium businesses (SMBs) across Germany, Austria, Switzerland, Benelux and the Middle East

Challenge

Having good visibility,

having an effective way

to restore service and be

proactive while limiting

the load on customer’s

operations.

Results Solution Having a sticky

relationship with Customers is Key.

CA Nimsoft provides an additional level of visibility and increased level of service.

Datalink Realizes Efficiency Gains that Reduce Costs


They can be more efficient in their customer support and reduce operational costs, so they can service more customers.

Datalink solutions ensure IT strategies and tactics align with business needs. Each solution is built using a customized platform of hardware and software from multiple technology innovators, along with a comprehensive suite of professional and support services.

Results

CA Nimsoft, between monitoring and service desk, lets them track and articulate how their own organization is performing, commit to SLAs, and then deliver on their commitments.

Challenge

In order to be profitable,

customer centric, be

ahead of everyone else,

separate yourself from

the mass of people going

to market, fundamental

changes need to be

made.

Solution Nimsoft allows them to

put their “magic” skills into an environment that enable them to grow.

Lead IT Consulting - CA Nimsoft Helps Lead IT Track and Meet its Commitments


Lead IT Consulting helps local companies pinpoint customized information technology solutions to support their growth and revenue goals. We partner with small and medium-sized businesses in the Portland Metro area to provide IT consulting services, including: Client server management, Cloud storage, Network consulting services, Change management solutions & Information technology outsourcing.

Challenge

To simplify the

deployment of cloud

services and maintain

quality of service for its

customers, Logicalis

needed to automate

infrastructure

deployment, monitoring

and management and

enhance capacity

planning.

Results Solution CA Nimsoft, CA

Automation Suite for Clouds and CA Capacity Manager monitor customers’ cloud infrastructures, prioritize and route incidents, automate provisioning and enable effective capacity management.

Logicalis cuts cloud delivery costs for customers with CA Technologies solutions


Logicalis can deliver cost-effective and efficient cloud services. New customers, cloud environments and capacity can all be quickly provisioned according to stringent service levels.

Logicalis is a global IT solutions and managed services provider. The company’s U.S. operation has 750 employees and is focused on providing advanced technologies and services.

Challenge With the introduction of

their new self-service HR

application, Securex

needed to improve

monitoring across a range

of managed HR services,

provide secure application

delivery and 24/7

availability and reduce

overall monitoring

complexity to save time

and money.

Results Solution After the evaluation, the

team selected CA Nimsoft Monitor recognizing that this single, integrated end-to-end solution would significantly simplify their monitoring efforts.”

Securex Selects CA Nimsoft to Streamline IT Monitoring


• Delivered new online HR

application • Optimised IT performance and

availability for SLA achievement • Extended deployment across

entire IT infrastructure and subsidiary operations

Securex provides expertise, advice and innovative solutions for human capital management. The company services more than 150,000 individuals and companies, 110,000 self-employed and 6,500 privileged partner accountants and brokers throughout Belgium, France and Luxembourg.

Challenge Airlines Reporting Corporation (ARC) needed a unified tool to monitor and ensure performance of its critical ticketing and settlement systems, serving more than 18,000 accredited points of sale. The ability to scale and customize the solution was important, and the solution needed to accommodate a mixed Windows and Unix environment.

Results Solution ARC deployed Nimsoft Monitor across three locations—a datacenter, support operations and corporate offices— to monitor all key servers and applications, as well as connectivity between locations.

Airlines Reporting Corporation Deploys CA Nimsoft Server Monitoring Solution


Reduced costs: Cut training and support costs, while eliminating the need for on-going consulting

Improved user experience: Advanced monitoring capabilities provide greater visibility into applications and servers, enabling ARC to address problems quickly and ensure optimal performance

Freed resources: Enables the IT team to spend more time on mission-critical tasks

Airline Reporting Corporation supports more than 180 airlines from around the world, distributing and settling their products with its pioneering e-ticket processing and settlement solution. An airline-owned company, ARC provides financial services, data products and services, ticket distribution, original travel solutions and settlement to travel companies in the United States, Puerto Rico, the U.S. Virgin Islands and American Samoa. With a reporting and settlement system that is fully electronic, ARC can accommodate every type of purchasing system, from the largest online distribution system to more traditional retail model travel agencies.

Challenge Alvaka needed to implement a more reliable monitoring solution that would accommodate clients’ mixed environments and help them meet their goal of 5-nines reliability.

Results Solution Alvaka is using Nimsoft Monitor across all of its clients’ infrastructures, and leverages the customized dashboards to provide 24x7 monitoring, fast reporting, and proactive troubleshooting.

Alvaka Networks Shaves Cost and Risk Off Monitoring Services with CA Nimsoft Server Monitoring Solution


Significantly cut administrative and maintenance costs.

Helped clients achieved 5-nines reliability through proactive troubleshooting and real-time monitoring and alerts.

Enabled staff resources to be redirected to revenue generating activities.

Provided competitive advantage that leads to new business opportunities.

“Alvaka” is an old Icelandic word for “ever vigilant” or “always awake.” Being ever vigilant is critical for Alvaka Networks, whose primary responsibility it is to monitor its clients’ IT infrastructures−roughly 60 mid-sized enterprises, each ranging from 50-2,000 users. The company is dedicated to providing superior network support and changing the way networks are managed and secured.

Challenge

Due to significant

growth, Apps Associates

needed a service desk

solution that provided a

formal ITIL® best

practices framework, as

well as capabilities for

managing and tracking

SLAs and customizing

workflows for multiple

clients.

Results Solution By deploying Nimsoft

Service Desk, Apps Associates is able to support delivery of managed services to clients globally with unique, customized workflows and ITIL® best practices.

Apps Associates Creates Flexible Workflows for Multiple Clients with MSP-Ready Nimsoft Service Desk


Enables creation of unique approval workflows without reprogramming.

Employs ITIL® best practices and increases visibility into the service cycle.

Promotes consistent interaction with multiple customers through a single interface.

Reduces overall infrastructure costs through automation and SaaS-based delivery model.

Speeds response to customer requests via email and web-based communications.

Allows proactive SLA management to satisfy customer expectations.

Founded in 2002 by former employees from Oracle Consulting Services, Apps Associates is an IT service provider with proven expertise in Oracle applications and technologies. The company has attained Oracle’s Premium Partner status, the highest level of partnership reserved for a select group of companies that demonstrate superior product knowledge and technical expertise. Leveraging onsite, onshore, and off shore capabilities, Apps Associates serves a global clientele, with a focus on exceptional service and value.

Challenge Gaining end-to-end service

level monitoring insights needed to demonstrate and deliver more business value to clients, while contending with disparate, limited monitoring platforms.

Finding a monitoring platform and establishing a strategic vendor partnership that can help support business growth objectives.

Results Solution Nimsoft Monitor, which offers capabilities for business-centric monitoring and support for emerging technologies, was selected to replace several monitoring products.

Atrion Enhances Managed Services, Profit Margins with CA Nimsoft


Reduced training and administration costs.

Cut repair times by as much as 50%. Expanded service catalog and revenue

streams. Improved service profitability. Enhanced ability to demonstrate

business value.

Established in 1987, Atrion Networking Corporation has been offering managed services for more than 14 years. Atrion’s offerings span the full IT management lifecycle, including design, implementation, ongoing break-fi x support, proactive and reactive managed services, and optimization. Today, Atrion monitors the “always on” infrastructures of mid to large enterprises, supporting clients that have anywhere from a couple of hundred to 2500 employees.

Challenge

Servecentric

administrators needed

comprehensive

monitoring of its

virtualized and cloud

environments, so they

could track, manage and

optimize service levels.

Results Solution CA Nimsoft Monitor

deployed to identify, troubleshoot and address issues in clients’ IT infrastructures. The solution enables them to work with, and respond to, individual clients with tailored, responsive service—without having to reinvent the wheel every time.

CA Nimsoft Helps Leading Managed Services Operator Servecentric Deliver Confidence in the Cloud


Transformed IT:

Streamlined monitoring administration

saves time and money

Improved service levels and SLA

compliance

Timely, intuitive reporting helped build

customer trust

Optimized the use of all resources

Established in 2002, Dublin-based Servecentric is one of Ireland’s leading managed service providers and data center operators. The company has an extensive portfolio of clients, serving organizations in the public sector, gaming, legal, financial services, technology and other industries.

Challenge

Skygone needed to be

able to provide service

level reporting to its

customers to prove

uptime and availability.

The company wanted to

provide its customers

with faster time-to-

resolution for issues.

Results Solution CA Nimsoft provides

Skygone with the ability to identify and troubleshoot client issues quickly and enables the company to report on service levels and monitor activity through a unified management console using fewer resources.

CA Nimsoft Equips Skygone with Service Level Reporting that Supports 24/7 Operations


Transformed IT:

A unified console for monitoring and

reporting on service levels

A streamlined and powerful approach

to issue resolution

Optimization of people and IT resources

Skygone Inc. provides enterprise-class Cloud Computing resources and services to Federal, Commercial, and Global customers. With an expertise and focus on Geospatial (GIS) technology, Data Caching, and Security, they manage complex applications, up-time standards, and delivery of petabytes of data content.

Challenge In the process of migrating a

traditional product and

services model to a cloud

plus services model, Thomas

Duryea Consulting wanted to

differentiate itself in the

market by providing

productized offerings such as

managed support and

outsourcing. The company

needed a remote monitoring

solution to enable these

offerings.

Results Solution Thomas Duryea Consulting

deployed the CA Nimsoft Monitoring Solution (NMS) to monitor and manage its scalable IT managed services portfolio as an integrated component of its Minder Support Services Suite. With NMS, Thomas Duryea can remotely monitor dozens of unique customer IT environments through a single interface.

Thomas Duryea Adds Value to Cloud Service Offerings with CA Nimsoft Monitoring Solution


Transformed IT:

Improves scalability and support for real-time

management of high-volume, high-transaction

IT infrastructures.

Enables Thomas Duryea to identify and

address potential problems proactively.

Supports SLA compliance, while reducing the

time and effort required to monitor those

environments.

Empowers efficient growth while keeping pace

with demand for 24x7 network surveillance.

Thomas Duryea Consulting is a trusted, privately owned supplier to companies across the Asia Pacific region. They design, plan, implement and manage innovative, world-class IT infrastructure solutions.

Challenge

Virtustream needed a

cost-effective solution to

integrate into its service

offerings, to provide

powerful capabilities to

its customers.

Results Solution Nimsoft provides

Virtustream with the ability to provide easy-to-use and powerful service desk capabilities to its customers at lower cost with less customization.

IBM’s offering was far more complex and required a high level of professional services involvement.

CA Nimsoft Provides Virtustream with Unparalleled Monitoring Breadth and Depth


Transformed IT: • Nimsoft helped Virtustream integrate

and package powerful service desk capabilities into its offerings.

• The company cut costs and decreased complexity by choosing Nimsoft over IBM.

Virtustream is a leading cloud innovator offering enterprise class cloud solutions to enterprises, governments and service providers. Virtustream enables businesses to move complex production applications to the cloud - whether private, public or hybrid - while delivering the full economic and business benefits of the cloud.

ca nimsoft monitor - ensuring business service reliability

Technology

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consulting ca nimsoft

resultsca nimsoft

monitoring services

challenge yjt solutions

datalink solutions

offeradditional services

network consulting services