ca service catalog r12.6.03 readme · 2 ca service catalog r12.6.03 readme this documentation and...

Chapter 1: Welcome 1

CA Service Catalog Readme R12.6.03

2 CA Service Catalog r12.6.03 Readme

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Contents


Chapter 2: Prerequisites 6

Chapter 3: How to Apply Cumulative Patch 7

Chapter 4: Updates with Cumulative Patch 8

4.1: Feature updates with Cumulative Patch ............................................................................... 8

4.1.1: Feature Updates specific with Cumulative Patch 3 ................................................... 8

4.1.2: Feature Updates specific with Service Pack 2 ........................................................ 11

4.1.3: Feature Updates specific with Service Pack 1 ........................................................ 11

4.2: New Certifications with Cumulative Patch........................................................................... 11

4.2.1: New Certifications specific with Cumulative Patch 3 ............................................... 11

4.2.2: New Certifications specific with Service Pack 2 ..................................................... 11

4.2.3: New Certifications specific with Service Pack 1 ..................................................... 11

4.3: Fixes Included with the Cumulative Patch .......................................................................... 12

4.3.1: Fixes specific with Cumulative Patch 3 ................................................................. 12

4.3.2: Fixes specific with Service Pack 2........................................................................ 22

4.3.3: Fixes specific with Service Pack 1........................................................................ 25

4.4: Known Issues ................................................................................................................. 26

4.4.1: Web service „FormDesignerService‟ ..................................................................... 26

4.4.2: Error Dialog on Closing Internet Explorer ............................................................. 26

4.4.3: Unable to assign Model for each service option element ......................................... 26

4.5: Documentation Updates .................................................................................................. 26

4.5.1: Service Dependencies ....................................................................................... 26

4.5.2: Export Service Option Groups Using IXUTIL Example............................................. 27

4.5.3: Data Objects – Runtime Variables ....................................................................... 27

Chapter 5: Files Affected with Cumulative Patch 28

5.1: List of Files Affected ........................................................................................................ 28


Chapter 1: Welcome

The CA Service Catalog R12.6 Cumulative Patch 3(r12.6.03), as the name suggests, is cumulative in nature and includes CA Service Catalog R12.6 Service Pack 1(r12.6.01) and CA Service Catalog R12.6 Service Pack 2(r12.6.02).

Important! All of Cumulative Patch, including the installer and all related updates to the product, is

English-only and has not been localized

4.1: Feature updates with Cumulative Patch


Chapter 2: Prerequisites

To help you plan for a successful implementation of Cumulative Patch, you must meet the following prerequisites:

1. To install and use Cumulative Patch, ensure that you have installed CA Service Catalog R12.6 or R12.6 Service Pack 1 or R12.6 Service Pack 2. For information about them, see http://ca.com/support.

2. Back up your system and database before installing Cumulative Patch. This is necessary in case any problems are encountered during the installation of Cumulative Patch.

For instructions, see Technical Document TEC472303, “Backup and Restore Procedures for CA Service Catalog Products” which is posted on http://ca.com/support.


http://ca.com/support

Chapter 3: How to Apply Cumulative Patch 7

Chapter 3: How to Apply Cumulative Patch

Follow the instructions in this section to apply Cumulative Patch to CA Service Catalog R12.6 or R12.6 Service Pack 1 or R12.6 Service Pack 2. All products and components included with them are upgraded to Cumulative Patch 3, when you apply it as instructed in this section.

All users must follow the instructions in this section to apply Cumulative Patch to the product or products they have installed. If a step does not apply because you do not have one or more of the products installed, then, skip the step and perform all applicable steps, to finish applying Cumulative Patch to the product or products and components that you do have installed.

1. If applicable and if you have not already done so, ensure that CA Service Catalog R12.6 or R12.6 Service Pack 1 or R12.6 Service Pack 2 is installed

Note: Previous releases of these products are not supported for this Cumulative Patch upgrade.

2. Do the following to apply Cumulative Patch:

a. Download the Cumulative Patch cazip (.caz) file from the CA Technical Support at http://ca.com/support.

b. Additionally, if you do not have the cazipxp.exe utility, download it from the CA Technical Support at http://ca.com/support.

c. Extract the Cumulative Patch setup file (CA_SLCM_r12_6_03_Setup.exe) by running the following command:

cazipxp.exe –u <Path to Cumulative Patch cazip file>

d. Run the Cumulative Patch Setup (CA_SLCM_r12_6_03_Setup.exe) on the first (formerly primary) Service View computer and follow the instructions provided by the setup program.

e. Run the Cumulative Patch Setup (CA_SLCM_r12_6_03_Setup.exe) on all other computers that have any of the following products or components installed.

In each case, follow the instructions provided by the setup program.

■ Any additional (formerly secondary) Service View computers.

■ The first CA Workflow computer and any additional CA Workflow computers.

3. Once the above steps have been completed successfully, follow the below steps, if applicable:





a. If you have CA Service Catalog integrated with CA PA (formerly IT PAM), import the following two process definitions, available in CA Service Catalog server, into CA PA, otherwise you can skip this step.

■ %USM_HOME%\catalog\content\itpam\contentpack\processes\CA SLCM\Policy_Approval_Process.xml

■ %USM_HOME%\catalog\content\itpam\contentpack\processes\Custom Operators\CA SLCM\EscalationProcess.xml

b. If you have CA Service Catalog with Oracle database and the default catalog user for MDB is not usmuser, follow the below instructions, otherwise you can skip this step.

■ In the CA Service Catalog Server, go to %USM_HOME%\DBSource.properties and get the value of DBSource.username.

■ Login to Oracle MDB as system user.

■ In the following SQL statement, replace usmuser with the value obtained from the step 1 above, and execute it.

CREATE OR REPLACE SYNONYM usmuser.USM_VW_STUCK_REQUEST_DISTINCT0 FOR mdbadmin.USM_VW_STUCK_REQUEST_DISTINCT0;

Chapter 4: Updates with Cumulative Patch

This section describes the new features, new certifications, fixes, and other updates with the Cumulative Patch.


The following information summarizes the feature updates as part of the Cumulative Patch.

4.1.1: Feature Updates specific with Cumulative Patch 3 4.1.1.1: Enhanced Security:

This Cumulative Patch contains fixes for enhanced security and the following information provides more details on this: 1. Post application of this Cumulative Patch, all the sensitive operations will be made secure. But the administrator can control this behavior, based on the business needs.

a. To enable this enhanced security for all the nodes, do the following:

4.1.1: Feature Updates specific with Cumulative Patch 3


If you have CA Service Catalog with MS SQL database, Go to SQL Server Management Studio and run the following:

BEGIN TRANSACTION update usm_guinode set is_secured = 1 commit

If you have CA Service Catalog with Oracle database, Login to Oracle MDB and run the following: update mdbadmin.usm_guinode set is_secured = 1 commit

b. To disable this enhanced security for all the nodes, do the following: If you have CA Service Catalog with MS SQL database,

Go to SQL Server Management Studio and run the following: BEGIN TRANSACTION update usm_guinode set is_secured = 0 commit

If you have CA Service Catalog with Oracle database, Login to Oracle MDB and run the following: update mdbadmin.usm_guinode set is_secured = 0 commit

c. To enable this enhanced security for a particular node, do the following: If you have CA Service Catalog with MS SQL database,

Go to SQL Server Management Studio and run the following: BEGIN TRANSACTION update usm_guinode set is_secured = 1 where guinode_id =

'$guinnodename$' commit

If you have CA Service Catalog with Oracle database, Login to Oracle MDB and run the following: update mdbadmin.usm_guinode set is_secured = 1 where guinode_id =


d. To disable this enhanced security for a particular node, do the following: If you have CA Service Catalog with MS SQL database,

Go to SQL Server Management Studio and run the following: BEGIN TRANSACTION update usm_guinode set is_secured = 0 where guinode_id =


If you have CA Service Catalog with Oracle database, Login to Oracle MDB and run the following: update mdbadmin.usm_guinode set is_secured = 0 where guinode_id =


4.1.1: Feature Updates specific with Cumulative Patch 3


2. Besides the above, it is recommended to configure CA Service Catalog to use Secure Socket Layer (SSL).

3. The whole of enhanced security feature can be disabled by commenting out the following filter from web.xml, located under %USM_HOME%\view\webapps\usm\WEB-INF\web.xml. But it is strongly recommend to not to disable this.

<filter> <filter-name>SecurityHandleFilter</filter-name> <filter-class>com.ca.usm.httpfilter.SecurityHandleFilter</filter-class> <init-param> <param-name>bypassNodes</param-name> <param-value>icguinode.login,icguinode.error,icguinode.logout</param-value>  </init-param> </filter> <filter-mapping> <filter-name>SecurityHandleFilter</filter-name> <url-pattern>/wpf/*</url-pattern> </filter-mapping> <filter-mapping> <filter-name>SecurityHandleFilter</filter-name> <url-pattern>*.rpc</url-

pattern> </filter-mapping> <filter-mapping> <filter-name>SecurityHandleFilter</filter-name> <url-

pattern>/documents/*</url-pattern> </filter-mapping>

4. There are no changes made or required for ‘Web Service’ methods, as they are already secured. 5. Because of this enhanced security, for those nodes or pages which have been made secure and for which authentication is required, when a user tries to access them, he\she will be prompted for authentication, even in case of NTLM\SSO is enabled.

4.1.2: Feature Updates specific with Service Pack 2



There are no feature updates with the Service Pack 2.


There are no feature updates with the Service Pack 1.

4.2: New Certifications with Cumulative Patch

4.2.1: New Certifications specific with Cumulative Patch 3

1. CA IT Process Automation Manager 3.1 CP3

4.2.2: New Certifications specific with Service Pack 2

1. CA IT Process Automation Manager 3.0 with Service Pack 1

2. CA IT Process Automation Manager 3.1

3. CA Asset Portfolio Management 12.6

4. CA Service Desk 12.6

5. CA CMDB 12.6

6. Microsoft SQL Server 2005 with Service Pack 4

7. Firefox 4

8. Firefox 5

4.2.3: New Certifications specific with Service Pack 1

There are no new certifications with the Service Pack 1.

Note: For operating systems, hardware, and software supported by CA Service Catalog R12.6 Cumulative Patch 3, see the certification matrix available on http://ca.com/support.


4.3: Fixes Included with the Cumulative Patch


4.3: Fixes Included with the Cumulative Patch

The following information summarizes the problems resolved by the Cumulative Patch. For more information about a particular problem, search the knowledge base on http://ca.com/support.

4.3.1: Fixes specific with Cumulative Patch 3

Product Test Fix Description

USVCT

T5ES062

T5ES087

T5ES096

For the Form Designer Forms that have the 'Text Area', the 'Text Area' doesn't contain the scroll bar, for a submitted request. (I.e. in read only mode).The same is true for the 'Comments' section, under the 'Request Information' section of a submitted request.

USVCT T5ES064 Time Zone could not be edited by any user with any role, from home ->Profile.

USVCT T5ES065

T5KA149

When you click on 'Pending My Action', it would be extremely slow.

USVCT T5ES067

T5KA134

Performance of UIs involved the listing of requests (e.g. My Recent Requests, Pending My Actions, etc) degrade over time resulting in an inability to process requests, view reports or perform any actions in Service Catalog. Symptoms include a continuous increase in the usage of java runtime memory allocated to Service Catalog caused by list attributes being loaded into and retrieved from cache each time a list is requested. The View.log file will contain string entries that continue to grow over time reflecting the attributes of the list in question. Example: 2011/10/11 12.08.35.384 WARN [TP-Processor24] [RequestServiceImpl] Property in ignore properties is null:[rpa.delegation,rpa.taskDescription, req.completionDate, rpa.groupTakenBy, req.requestedForAccount, req.requestedByAccount, domain, requestByUser, requestForUser, requestedByAccount, requestedForAccount, modifiedDate, desiredDate, completionDate, createdDate, domain, requestByUser, requestForUser, requestedByAccount, requestedForAccount, modifiedDate, desiredDate, completionDate,createdDate, domain, requestByUser, requestForUser, requestedByAccount, requestedForAccount, modifiedDate, desiredDate,completionDate, createdDate, domain, requestByUser, requestForUser, requestedByAccount, requestedForAccount, modifiedDate, desiredDate, completionDate, createdDate, domain, requestByUser, requestForUser, requestedByAccount, requestedForAccount,




modifiedDate,...

USVCT T5ES068 Ability to add more than one service to a request, despite the option 'Allow Only One Service Per Request' is set to 'YES'. The issue is observed in the following scenarios: Scenario 1 1. Click on an old request 2. Click on Copy 3. Click on Add from Catalog, and then choose a new service. 4. Click on Add to Request 5. Click on Save 6. Click on Submit Request 7. You Can Submit the request successfully. Scenario 2 1. Click on a request, which has its Status ‘Not Submitted – Rejected’ 2. Click on Edit 3. Click on Add from Catalog, and then choose a new service. 4. Click on Add to Request 5. Click on Save 6. Click on Submit Request 7. You Can Submit the request successfully. Scenario 3 1. Click on a request, which has its Status ‘Not Submitted’ 2. Click on Add from Catalog, and then choose a new service. 3. Click on Add to Request 4. Click on Save 5. Click on Submit Request 6. You Can Submit the request successfully.

USVCT T5ES070 When a Service Catalog rule is triggered (by any event like submitting of a request, approving of a request, etc.), it triggers all the associated actions, irrespective of whether they are ENABLED or DISABLED. This was observed when the corresponding rule is edited and then saved.

USVCT T5ES071 One or more Requests randomly get stuck after submission. This is observed during a momentary communication issue where Service Catalog is not able to reach CA PA (formerly IT PAM) or CA PA is not able to reach EEM - all this, while CA Service Catalog, CA PA and the corresponding EEM servers and processes are Running.

USVCT T5ES073 Though the RICH TEXT(Bullets in an un-ordered list and Numbers in



an ordered list) is enabled in the SOE’s, this is not being reflected in the following pages:

Catalog item details, while creating the request.

Catalog item details, in the CART. Request item details, of a submitted request.

USVCT T5ES075

T5ES078

Placing the following customized files under %USM_HOME%\filestore\custom\explorer\request, we get the error, "Error Occured: Cannot render page as it may not be saved in proper encoding format or may have compilation errors. Please refer to the logs for more information."

requestaddedit.xsl

catalogcheckout.xls

catalogitemdetails.xsl But, when placing the same files directly under its original folder %USM_HOME%\view\webapps\usm\explorer\request\, everything works fine.

USVCT T5ES076 If we have a request, in Not Submitted status, that contains a Service which has at least two SOG's, at least one of which contains a Form, then if we try to delete any of the selections, it results in-complete deletion, as there would be some SOE's which are un-deleted. This is happening only when there's at least one SOG that contains a Form.

USVCT T5ES077

T5ES092

T5ES093

T5ES094

When we try to open an attachment of a request, we get the following error, ‘Error Occurred:Error occurred while processing the request’, resulting in not able to open the attachment. This is happening when the name of the attachment contains one or more single quotes (‘).

USVCT T5ES080 Even though the option ‘Allow Only One Service Per Request’ set to YES, ‘Add to Cart’ button is visible, once the Catalog item is selected, as part of the request creation process, where as only ‘Add to Cart and Check Out’ button should be visible. This is happening only for Services with Forms, but not for other Services.

USVCT T5ES082 A user with role ‘Catalog User’ can tamper with the URL, and can successfully modify the “Requested For” field, of a request.

USVCT T5ES083 In the following URL (obtained in the process of sending an email (from the page, Home -> Requests -> <any Request> -> Email)), by altering the ‘From’ email address, we can successfully send the email. This can lead to security issues, as the email in question has indeed been able to be sent from a wrong source. http://catalogServer:8080/usm/wpf?Node=icguinode.requestbyhtml&Args=requestemailprofile&Args=10043&Args=html&Args=yes&Args=Abc12345%40gmail.com&Args=gobve01%40ca.com&Args=&Args=&Args=Email%20of%20Request%20%2810043%29%20-%20Install%2FHardware%2FTools&Args=Request%20%2810043%29%20created%20on%2012%2F07%2F2011%2013%3A56%3A00&Args=

http://catalogserver:8080/usm/wpf?Node=icguinode.requestbyhtml&Args=requestemailprofile&Args=10043&Args=html&Args=yes&Args=Abc12345%40gmail.com&Args=gobve01%40ca.com&Args=&Args=&Args=Email%20of%20Request%20%2810043%29%20-%20Install%2FHardware%2FTools&Args=Request%20%2810043%29%20created%20on%2012%2F07%2F2011%2013%3A56%3A00&Args=true&gnode=requestprofile&Args=en








true&gnode=requestprofile&Args=en

USVCT T5ES085 When using CA EEM token(also known as CA EEM certificate) login for CA PA(formerly IT PAM) integration, the ‘Load’ (Home -> Administration -> Configuration -> CA IT Process Automation Manager -> Load) will fail, this despite the ‘Test’ (Home -> Administration -> Configuration -> CA IT Process Automation Manager -> Test) being successful

USVCT T5ES086 When we click on Advanced Search (Home -> Requests -> Advanced Search), it loads all the records, before we actually enter the search string, which is a different behavior from that of the earlier releases of Service Catalog.

USVCT T5ES092 Despite removing a role from 'Access Control: Show Related Ticket Column', the related ticket will still be displayed for Service (es), in the request details page, for the corresponding role. When a role is added to 'Access Control: Show Related Ticket Column', the related ticket will be displayed for both Service(es) and Service Option Groups(SOG’s), in the request details page, for the corresponding role, but when the role is removed, it shouldn’t be displayed either for Service(es) or SOG’s.

USVCT T5ES095 Any user with role other than the ‘End User’, if the user tries to edit his\her profile through ‘Profile’ link, then the ‘Job Title’ will be missing. But, if the User tries to edit his\her profile or other Users’ profiles, through ‘Administration ->Users -><Desired User’ -> Edit’, (provided if the User in question is authorized to access ‘Administration ->Users -><Desired User’ -> Edit’ option), then the issue won’t occur.

USVCT r12.6.03 Catalog configuration setting(Service Builder > Configuration > Catalog Configuration, change "Default Effect of Service Option Element Changes" property to "Immediately during Accounts' Billing Period" value.) corrupts proper copying of a request after its SOE is changed.

USVCT r12.6.03 For the CA PA (formerly IT PAM) process '/CA SLCM/Policy_Approval_Process', in the exception handler, the first operator does some checks to determine if it should continue retrying after an error occurs. The flag 'Process.ActivityRetryMaxMet__' is set to determine if the maximum number of retries is met. Each time this is set to TRUE, the delay operator resets it to FALSE, before the value is checked again, leading to an infinite loop.

USVCT r12.6.03 For an SOE, in its definition, if the 'Display Text' length is 1024 characters, we can't generate invoices, for the subscriptions in which the SOE in question is part of.

USVCT r12.6.03 The Advanced Search by using 'Service Option Element Name' would display duplicate rows.



USVCT r12.6.03 Even though the option 'Allow Only One Service Per Request' set to YES, 'Add to Cart and checkout' button is visible, even after the Cart has one item, as part of the request creation process. This is happening only for Services with Forms, but not for the Services without Forms.

USVCT r12.6.03 If a Service is chosen to be dependent on another Service, it disappears from the list of Services. This issue has been addressed and the new behavior would be as follows: If Service A is dependent on Service B and Service A is dependent on Service C. Then the following will be feasible:

If someone subscribes to Service B, then the Service A will automatically be subscribed to.

if someone subscribes to Service C, then the Service A will automatically be subscribed to

This scenario is not possible with the previous behavior, as the Service A disappears once the Service B is subscribed to.

USVCT r12.6.03 It is expected to hide the ‘Delegate’ link in the drop-down list of ‘Actions’ column of ‘Pending My Action’ page, when a request is assigned to a group. Here, as part of addressing the above, the new behavior would be as follows: The ‘Delegate’ link, in the drop-down list of ‘Actions’ column of ‘Pending My Action’ page, when a request is assigned to a group, will still be visible, but a warning ‘Warning: No service is available to Delegate’ will be displayed on clicking “Delegate’ link.

USVCT T5F3084

T5F3090

T5F3091

T5F3098

The overall performance of R12.6 release is slow. Especially, when the default 10 requests showing on the "My Recent Requests" section, and each of the request has multiple services (10+), the response time to populate all 10 requests to that section is slow.

USVCT T5F3088 When two users (e.g. user1 and user2) are trying to update the status of the same request, user1 updates the status first, and then user2. In r12.5 release, user2 sees a warning message saying that the status has been changed, and the update for user2 does not go through. However, in R12.6 release, user2 does not see this warning, and the update goes through.

USVCT T5F3089 After a user enters the time date information to the time date component in a form designer form, when the web service method, getFormRateItemValues is called, only the date is returned without the time.



USVCT T5F3092

T5F3096

T5F3099

T5F3100

For any user role, after copying an old request, and saving it, the "Submit Request" button is not shown.

USVCT T5F3094 When performing an advanced search for a request id, this same request is listed on the UI multiple times. The number of times of appearance of this request depends on the number of rows referencing this request id in the usm_system_alert table.

USVCT T5KA117 T5KA132

T5TG030

T5TG047

T5TG048

T5TG060

T5TG039

The web service method getFormRateItemValues of RequestService is not fetching form details for the Request subscription.

USVCT T5KA118 If the Service/offering is associated to Workflow form, after add to cart and checkout the service, the show details link doesn’t display the form.

USVCT T5KA121 If the multiselect drop down element of the form designer form values contains the &, extra space and do a random selection, then the values in the dropdown are duplicated after add to cart and checkout.

USVCT T5KA123 After copy the request, carriage return or new line is removed from the text area and data showed in single line.

USVCT T5KA125 Export the offerings using ixutil export offeringrateplan using the –include_form option and after import the offerings, the form is moved to root folder.

USVCT T5KA127

T5KA145

Importing the forms using ixutil import form command, forms are not imported correctly and the some of the forms are missed in formdesigner UI.

USVCT T5KA128

T5KA131

T5KA142

In Request Advance search screen, the Date Created and Date Modified of the request is not matching with Date Created and Date Modified of the actual request

USVCT T5KA129 Using EditUser webservice method is not removing the request delegation user.

USVCT T5KA130 T5KA132

Multiple requests with same id are displayed in “My Recent Request”, “Pending My Action” and Advance Search screens.



USVCT

T5KA133 The web service method getFormRateItemValues of RequestService is not fetching form details if the form contains the Date field.

USVCT

T5KA133 The web service method getFormRateItemValues of RequestService is not fetching lable field details of the form.

USVCT T5KA135 Enhancement to Look up Field of form designer forms. With this now lookup opens the pop up for report data object and user can select values from multiple rows returned by report data to populate the values to the form.

USVCT T5KA139 Approver cannot able to approve the request with request email link available in email as the link opens the request email snapshot.

USVCT T5KA140 In the workflow form, if group control has empty label, system displays the random icons in Shopping cart page or request creation page.

USVCT T5KA141 Define the workflow form with Tab controls and add provide the special characters like & to ID of the form elements, the form is not displayed in Shopping cart page or request creation page.

USVCT T5KA143 While associating the workflow to the rule, In workflow process list page, system shows first version of process even though it is inactive

USVCT T5KA145 Importing the data objects using ixutil import report_data command, creates duplicate data object in target system if we import data objects multiple times

USVCT T5KA145 Importing the event objects using ixutil import event command, creates duplicate event object in target system if we import event objects multiple times

USVCT T5KA145 When a folder or a service moved from one folder to another folder, the date last modified of the folder or service is not changing and which intern causing issues in ixutil export and import of folders or services

USVCT T5KA147 The email notification of the request doesn’t contain the information about label fields defined in the form designer forms.

USVCT T5KA148 Open the request email snapshot using url ( http://<hostname>:port/usm/wpf?Node=icguinode.requestemailpr ofile&Args=requestId) in browser, displays the cost column twice.

USVCT T5KA148 Add the note to request using addRequestItemNote webservice method. In request screen the notes displays the HTML tag if the item text contains the rich text.

USVCT T5KA148 If the request has more than one service and reject the request, all the service elements of the service are not reflecting right status.

USVCT T5KA148 If the values return by report data object contains comma, the drop



down field does not show the selected item in request page after clicking “add to card” or “add to card checkout” buttons.

USVCT T5KA151 When user is trying to delegate the requests to another user by setting Request Auto delegation, it is not working.

USVCT

r12.6.03 The web service method getFormRateItemValues of RequestService is not fetching the item label of the dropdown selected item.

USVCT T5TG013 The creation_date and last_update_date entries are not updated in the ca_contact table when a user is created or edited.

USVCT T5TG017 If a SOG contains a form SOE with a form of long name, the SOG does not get saved and gives an error.

USVCT T5TG019 If service option element contains long text and when it is requested, the long text on the request page does not get wrapped.

USVCT T5TG020 The Rules/Actions with 'Apostrophe' does not save/edit. This creates problem in French locale where accented characters are used, as OOTB rules in French by default contains Apostrophe.

USVCT T5TG021 The days in the calendar in requests are displayed wrong in French Version. The days are displayed as D L M M M V D whereas the correct display is D L M M J V S.

USVCT T5TG022 When a request is cancelled from Pending Approval/ Pending Fulfilment state 2 cancel emails are sent to requestor and fulfiller from rule_condition 'BILL_CHANGE_FULFILLMENT_CANCELLED'.

USVCT T5TG008 Syncuputility fails to import the user if unmapped attributes are included and manager field contains a name with a slash‘\’.

USVCT T5TG008 Syncuputility fails to update the location details of an user when a location is updated in the AD.

USVCT T5TG023 The configuration for columns in all the requests pages (recent requests, completed requests,..) is not seen from Sub Bu2 level if the tree is like SPDomain -> Sub Bu1 -> Sub Bu2 -> ...

USVCT T5TG025 SQL deadlock happens in a clustered mode with two view servers.

USVCT T5TG030 Access Control: Show General Information does not remove the General Information table in Catalogitemdetails page, i.e., "Add to cart and checkout" page during request creation.

USVCT T5TG034 The user of a sub BU can access the catalog of super BU/ BU for which access is restricted, can access the catalog when enters the url to Service Catalog in browser. (http://<server>:<port>/usm/wpf?Node=icguinode.catalogitemdetail



s&Args=10009&ObjectID=10009&NspPath=)

USVCT T5TG032 Report object query returns no data when queried for name which contains apostrophe.

USVCT T5TG033

T5TG040

The pre-populated select field returns empty drop down when queried for name which contains apostrophe.

USVCT T5TG036 In French Version, in Request Advance screen search criteria, ‘Requested For’ option appears twice and ‘Requested By’ is missing.

USVCT T5TG037 When Html table contents are pasted in Request Notes, the note is not displayed in Firefox. It works well with IE.

USVCT T5TG038

T5TG044

Any Catalog user can access any request attachment, using direct link. (http://<server>:<port>/usm/documents/requests/Request%2010001/1324963052086!DUP!_jd-gui.exe?isAttachment=true)

USVCT T5TG040 When an onLoad function is added to a form designer form named “ADP_js_test” that will check the user's permission (based on a value on an mdb table) to request that specific service. The function is called as soon as the service is selected w/o failure and checks the user's permission as needed, allowing them to submit it or informing them they are not allowed. After the request is submitted, if it is selected (to review it or make a copy of it, perhaps even to cancel it), it will produce the error: 'Error while invoking onload function: functionname()'

USVCT T5TG040 In Service Catalog forms, tabs are defined for all fields. When a tab is hit, TAB is getting skipped on date fields. In other words, tab definition on DATE fields doesn’t work.

USVCT T5TG040 Customization framework is not working when either the name of the customized file contains the word, 'custom' or it references a file with name, containing the word, 'custom'.

USVCT T5TG041 All data objects when used in form select only now return the first row of data in drop down lists, where underlying data objects do return multiple rows.

USVCT T5TG045 After initial approval via email link. Click on the PDA/email links again, makes the request go back to Pending Approval.

USVCT T5TG045

T5TG027

T5TG028

T5TG042

T5TG053

When a '%' character is included in SQL query along with Report variable in report, SQL error occurs.

USVCT T5TG052 When DATE fields are included in SQL query along with Report variable in report, SQL error occurs.



USVCT T5TG046 A request SLA has been created for a service, and the request is submitted for it more than once. Yet, after request has been completed, the data in the fulfillment details does not get updated.

USVCT T5TG049 Recent requests displays same request multiple times when multiple users with same userid exists where one is active and the other is inactive.

USVCT T5TG050 Null pointer exception occurs when an action is called from a rule within SLA Alerts.

USVCT T5TG051

T5TG060

In request Advanced search screen, the dates does not display in correct time zone where as recent requests screen displays the same correctly.

USVCT T5TG054 When a request is created with a Form Designer form which includes Radio buttons, the selection was not kept after ‘Add to Cart’ is done.

USVCT T5TG055

T5TG059

Unauthorized users can view the request by tampering the URL.

If the Request ID is changed in below URL, the other request is also viewable.

http://<Server>:<Port>/usm/wpf?Node=icguinode.requestprofile&Args=10045&KEEP_returnNode=null

USVCT T5TG057 Shipping address doesn’t change in the cart page when the requestedFor user is changed.

USVCT T5TG058 If the URL of the request attachment is hit, when the isAttachement flag is set to false (like below), the attachment content is displayed in the browser which might cause vulnerability. (http://<server>:<port>/usm/documents/requests/Request%2010001/1324963052086!DUP!_jd-gui.exe?isAttachment=false)

USVCT T5TG056 Creation of multiple process instances, for the same action(e.g. submission of a request in CA Service Catalog), in CA PA(formerly IT PAM) has been observed, when CA Service Catalog and CA PA able to communicate but there is a communication failure between CA PA and its associated CA EEM. The number of process instances created happens to be the number of retries from CA Service Catalog, and all these process instances will be triggered, once the communication between the CA PA and its CA EEM has been restored.

USVCT T5TG059 The request status history doesn’t list the status changes in descending order of Date/Time.

USVCT T5TG061 When a user copies a previous request and submits the new request, service catalog builds the URL including all the form items. This causes BAD URL error in IE7 if characters are more than 2000.

USVCT r12.6.03 When a user selects a service that has required fields but quickly presses the "add to cart and check out" option while the "please wait" pop up is running, the form is not validated and lets you submit

4.3.2: Fixes specific with Service Pack 2


the service without validating the required fields.

USVCT T5TG064 Inactive services can be submitted by copying the previous request of the same.

USVCT T5TG065 If a request has an empty date field in the System Form and makes "getSystemFormValues" soap call on it, the date field has a value of 1/1/1970.

USVCT T5TG066 Report Data Views titles are missing when viewed.

USVCT T5TG067

T5TG052

T5TG063

When a user clicks advanced search (Home -> Requests -> Advanced Search) for requests, the Page loads and the following error occurs. "The call failed on the server; see server log for details"

USVCT T5TG016

T5TG035

T5TG039

T5TG060

When requesting the service with custom forms, both the system form values and custom form values get stored in "usm_request_value" table, ideally only system form values should be inserted in the DB table.

USVCT T5TG039

T5TG060

The system form Request Information does not have the label attributes populated when "getSystemFormValues" WS method (Soap call) is called while all other forms do.

USVCT r12.6.03 The web service login method is using the 'Business Unit ID' rather than the 'Business Unit Login ID'. When logging into the UI the 'Business Unit Login ID' is used, and providing the 'Business Unit ID' fails.

USVCT r12.6.03 The policy rule engine doesn’t parse the condition with multiple braces. When a condition

$((_.sog['Standard Service Requests - Choose Many'].serviceoption[17].form['Blackberry - New User'].Region001 =='EMEA' || _.sog['Standard Service Requests - Choose Exactly One'].serviceoption[17].form['Blackberry - New User'].Region001 =='EMEA') && (_.service.name=='Request Blackberry (New User)' || _.service.name=='Request Blackberry (Existing User)'))

is given, syntax error is shown though it is correct syntactically.


Product Test Fix Description

USVCT T5KA111 When user imports forms, following issues have been observed:

1) When the user imports a form, the form would always be placed



in the root folder even if the parent folder exists.

2) When the user tries to import a folder/form whose name is already present, then duplicate name error occurs.

USVCT T5KA109 When user exports and imports offerings using 'offeringrateplan' command with 'flag _include-permission', the offerings would be exported correctly but during the import, only the offerings would be imported and permissions would not be imported.

USVCT T5F3072 When the link in the approval email is clicked, the approver will be redirected to the request detail UI. If there is a form associated with the service, the form will not be shown.

USVCT T5F3071

T5F3086

When getting "request_status_id" from the MDB, the following exception will be thrown:

“com.microsoft.sqlserver.jdbc.SQLServerException: Transaction was deadlocked on lock resources with another process and has been chosen as the deadlock victim. Rerun the transaction”.

This issue may be seen sometimes in the multiple View implementation with load balancing.

USVCT In service option groups if a new row is copied and double clicked for editing, Java Script error is thrown.

USVCT T5KA087 When using the lookup field to populate the other form fields, it is not working.

USVCT T5F3079 With "Show Request Information" set to "TRUE", and "Show General Information" set to "FALSE" for the same user role, the "Request Information" section is not shown after the request is submitted. This section can only be seen in the "Edit" mode.

USVAC T5F3067 When an Offline Data View is created with "Execute In Separate Memory Space" advanced option, after the process is completed, even though the message shows that the data view is created successfully, it is not available in the UI.

USVCT T5TG004

While creating request, the description text is displayed without wrapping, resulting in improper layout.

USVCT T5TG012 On Save and Submit cart page, if the request name contains extra spaces, the request name is not editable from advanced search page.

USVCT T5TG010

1. Copying a rule/action with language specific character(s) in its name, gives JavaScript error.

2. Copying a rule/action with language specific character(s) in its name, gives junk characters in alert box.



USVCT T5TG007

T5TG011

When Rate item looks up Numeric item for quantity, unit cost value is not taken as specified, instead unit cost is considered as 1.

USVCT T5DO100

T5DO110

T5DO118

1. Multi select values are not displayed properly when a service which contains a form added more than once.

2. A form that queries a list of users and displays them in a list where multiple items can be selected at a time, when the service is added to the cart, the users remain in the form field but are not highlighted, causing the form to believe as if the required field is empty and not allowing the request to be submitted

USVCT T5DO109 Unable to retrieve the approver's userid using the workflow attribute $_WorkItemCompletedBy. It always defaults to CERT-Service Delivery.

USVCT T5DO095 In request advanced search two options related to Stuck Requests [by User and by BusinessUnit] are not working properly and all that is returned is an error.

USVCT T5DO112 Emails are not going out for all requests if the selected SOE is other than first SOE

USVCT T5DO117 Attaching a file to a request that has an apostrophe in its name causes the Display Name column to be blank, meaning there is no link to open the file.

USVCT T5F3070

T5F3093

T5F3095

When the web browser cache is all deleted, and by closing and bringing up the web browser again, then when the end user goes to make a request with a form designer form, while the form is being loaded, a pop up error is displayed stating, "An unexpected error occured while rendering forms. Please refresh the page and try again or contact the administrator".

USVCT T5F3074 When you search at the assign asset UI (under Service Option Group Definition) with a string that includes XML special character(s), then the search will fail, and returns 0 rows even if there is a match in the MDB.

USVCT T5F3075

T5F3080

T5F3082

The performance of displaying services on the UI is slow if the login user is in multiple EEM or AD groups.

USVCT T5F3076

T5F3085

The text "View Request" in the approval email is not localized even on the localized implementation. "View Request" is always displayed in English.

USVCT T5KA083 In form designer forms, the expression evaluation is not working for custom fields of user (exmp: _user.data1)



USVCT T5KA084 For form designer form, on load java script functions are not working for the request push through.

USVCT T5KA083 While creating the request, the expression evaluation is not working if the service name contains the double quote (").

USVCT T5KA085 When user tries to change the “request for user id” while creating the request, the request information for that user is not displayed.

USVCT T5KA092 When user tries to view the request details, after creating the request, the java error is displayed.

USVCT RO30661 New web service methods are added. These are CatalogService.getRatePlansIncludedInOffering, and FormDesignerService.getFormDefintions. To load new methods into workflow, follow the below instructions.

1. Login to catalog application

2. Navigate to administration>configuration>CA Workflow

3. Click on configure button.

4. Restart fulfillment service.


Product Problem No. Description

USVCT 551 CA Service Catalog Release 12.6 Service Pack 1 contains several important fixes. Primarily, the fixes enhance the security of the product. CA Technologies recommends that customers apply this Cumulative Patch as soon as possible to obtain the maximum benefits of the product.

USVCT 550 Requester is not notified when request is fulfilled.

USVCT 549 Certain form designer expressions don’t work on pages when multiple services with multiple forms are present.

USVCT 540 Browser freezes while selecting a service with multiple form designer forms when SSL and NTLM are enabled.

4.4: Known Issues


4.4: Known Issues

The known issues, workarounds, and solutions when using Cumulative Patch are documented in this section.

4.4.1: Web service ‘FormDesignerService’

The new web service ‘FormDesignerService’ is not supported with workflow, i.e. users cannot use this web service from workflow ide. Users can consume this service through normal soap calls.

4.4.2: Error Dialog on Closing Internet Explorer

When users close an Internet Explorer window containing a page with dashboard having “Authenticated Access” enabled, an error dialog might be displayed. If, however, the window is closed from any other page or after logging out of the product, the error dialog is not displayed.

4.4.3: Unable to assign Model for each service option element

This issue applies only if integrated with CA Asset Portfolio Management (CA APM).

This is a browser specific problem and occurs in Mozilla Firefox and the workaround is to go with the Internet Explorer.

4.5: Documentation Updates

Documentation updates have been mentioned in this section.

4.5.1: Service Dependencies

Following, in italics, has been wrongly mentioned under ‘Service Dependencies’ section of ‘CA Service Catalog Administration Guide’ and Product’s online help.

‘Note: This feature is supported only by CA Service Accounting. If you are using CA Service

Catalog alone or together with CA Service Accounting, you must not use this feature.’

The above has been corrected to be read as follows:

4.5.2: Export Service Option Groups Using IXUTIL Example


Note: This feature is supported only by CA Service Accounting, but you can use it together with

CA Service Catalog or with CA Service Accounting alone.

4.5.2: Export Service Option Groups Using IXUTIL Example

Following, in italics, has been wrongly mentioned under ‘Export a Service Option Group Using IXUTIL Example’ section of ‘CA Service Catalog Reference Guide’.

‘3. Enter the following command:

ixutil export rateplan –f output.xml –folder “Service Option Group 1” –domain “ca.com”

The definition of the service option group named “Service Option Group 1” in the business unit named “ca.com” is exported to the %USM_HOME%\view\exports\output.xml file.’

The above has been corrected to be read as follows:

3. Enter the following command:

ixutil export rateplan –f output.xml –domain “ca.com”

The definitions of all the service option groups in the business unit named “ca.com” are

exported to the %USM_HOME%\view\exports\output.xml file.

4.5.3: Data Objects – Runtime Variables

With the fixes introduced as part of the cumulative patch for report object, every SQL wildcard character '%' in a report object query should be escaped with another '%' character.

e.g. The query SELECT first_name,middle_name,last_name FROM ca_contact WHERE (ca_contact.last_name like '%Last_Name%%') should be modified as SELECT first_name,middle_name,last_name FROM ca_contact WHERE (ca_contact.last_name like '%Last_Name%%%')

5.1: List of Files Affected


Chapter 5: Files Affected with Cumulative

Patch

This section lists the files which have been affected with Cumulative Patch. The following list is comprehensive list of the files for all the products and components which are affected by the Cumulative Patch. Some of the files listed below might not be present on your system depending on the products and components you have installed.

Important! If you have customized any of the files listed below, back up the customized files before

you apply the Cumulative Patch. After you have applied Cumulative Patch, you will have to implement

the customizations on the new files.


%USM_HOME%\build.xml

%USM_HOME%\catalog\content\itpam\contentpack\processes\CA SLCM\Policy_Approval_Process.xml

%USM_HOME%\catalog\content\itpam\contentpack\processes\Custom Operators\CA SLCM\EscalationProcess.xml

%USM_HOME%\filestore\custom\explorer\scripts\custom_form_lib.js

%USM_HOME%\lib\common.base.jar

%USM_HOME%\lib\common.core.jar

%USM_HOME%\lib\common.gwt.jar

%USM_HOME%\lib\formsdesigner.base.jar

%USM_HOME%\lib\formsdesigner.ide.jar

%USM_HOME%\lib\formsdesigner.renderer.jar

%USM_HOME%\view\conf\viewService.conf

%USM_HOME%\view\scripts\MDB\SQL\usm_rule_condition.xml

%USM_HOME%\view\scripts\MDB\SQL\usm_security.xml

%USM_HOME%\view\scripts\MDB\SQL\usm_webservice.xml

%USM_HOME%\view\scripts\MDB\SQL\usm_webservice_method.xml

%USM_HOME%\view\webapps\usm\admin\deployservice.jsp

%USM_HOME%\view\webapps\usm\admin\deploy_Catalog.wsdd

%USM_HOME%\view\webapps\usm\admin\deploy_FormDesigner.wsdd

%USM_HOME%\view\webapps\usm\admin\listservices.jsp

%USM_HOME%\view\webapps\usm\admin\undeployservice.jsp

%USM_HOME%\view\webapps\usm\admin\undeploy_Catalog.wsdd

%USM_HOME%\view\webapps\usm\admin\undeploy_FormDesigner.wsdd

%USM_HOME%\view\webapps\usm\branding\schemes\top-menu\explorer\portal.xsl

%USM_HOME%\view\webapps\usm\explorer\acctinfotenantprofile.xsl

%USM_HOME%\view\webapps\usm\explorer\aguserqueries.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\assignedmodels.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billcatbuild.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billcatbuilddef.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billcatbuildflatspst.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billcatbuildincluderp.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billcatbuildmodal.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billcatbuildofferrates.xsl



%USM_HOME%\view\webapps\usm\explorer\billing\billgroupaccounts.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billgroupadd.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billgroupedit.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billingaccountsubscriptiontreeofferrates.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billingaddadjustment.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billingaddadjustmentsla.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrateitemforms.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuildadd.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuilddef.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuilddefdepend.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuilddefdependframe.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuilddefmodal.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuilddetails.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuildflat.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billrpbuildflatspst.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\billsubmanddedit.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\offeringSLA.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\reportsaccount.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\reportsadjustments.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\reportsbilling.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\reportsinvoice.xsl

%USM_HOME%\view\webapps\usm\explorer\billing\reportspayment.xsl

%USM_HOME%\view\webapps\usm\explorer\changeuserpassword.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\ciaccountdetails.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\cibudetails.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\ciofferingclick.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\ciofferingdetails.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\cirequestdetails.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\cisubscriptiondetails.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\cmdbcicreate.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\cmdbcilist.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\offeringcatalogsearch.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\offeringcilist.xsl

%USM_HOME%\view\webapps\usm\explorer\cmdb\offeringtree.xsl

%USM_HOME%\view\webapps\usm\explorer\createquery.xsl

%USM_HOME%\view\webapps\usm\explorer\dataprocessor\dpinclude.xsl

%USM_HOME%\view\webapps\usm\explorer\dataprocessor\dpshowdomains.xsl

%USM_HOME%\view\webapps\usm\explorer\docman.xsl

%USM_HOME%\view\webapps\usm\explorer\docmanadddocmodal.xsl

%USM_HOME%\view\webapps\usm\explorer\editprofile.xsl

%USM_HOME%\view\webapps\usm\explorer\featuretree.xsl

%USM_HOME%\view\webapps\usm\explorer\headertable.xsl

%USM_HOME%\view\webapps\usm\explorer\includes.xsl

%USM_HOME%\view\webapps\usm\explorer\linksmanagement.xsl

%USM_HOME%\view\webapps\usm\explorer\logondashboard.xsl

%USM_HOME%\view\webapps\usm\explorer\messagealerts.xsl

%USM_HOME%\view\webapps\usm\explorer\navigation.xsl

%USM_HOME%\view\webapps\usm\explorer\notesadd.xsl

%USM_HOME%\view\webapps\usm\explorer\noteslist.xsl

%USM_HOME%\view\webapps\usm\explorer\planning\billbudgetlayout.xsl

%USM_HOME%\view\webapps\usm\explorer\planning\billbudgetlayoutoptions.xsl

%USM_HOME%\view\webapps\usm\explorer\portal.xsl



%USM_HOME%\view\webapps\usm\explorer\portaldashboardincludes.xsl

%USM_HOME%\view\webapps\usm\explorer\portalresourceview.xsl

%USM_HOME%\view\webapps\usm\explorer\portal_nowelcome.xsl

%USM_HOME%\view\webapps\usm\explorer\printjobadd.xsl

%USM_HOME%\view\webapps\usm\explorer\printjobdetails.xsl

%USM_HOME%\view\webapps\usm\explorer\productlicense.xsl

%USM_HOME%\view\webapps\usm\explorer\provision\provisioncfgfront.xsl

%USM_HOME%\view\webapps\usm\explorer\provision\provisionservcfglist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reports.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsadd.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsbillinglist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscontractsmchartparams.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomdocumentcreate1.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomdocumentcreate2.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomdocumentdisplay.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomdocumentlist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutchartprops.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutdisplay.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutedit.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutlist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutlist_myreports.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutlist_myreportsd.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayoutsavemodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportscustomlayouttextprops.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsdocumentnavigator.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsdocumenttemplatecreate1.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsdocumenttemplatecreate2.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsdocumenttemplateedit1.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsdocumenttemplateedit2.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsdocumenttemplatelist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsedit.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataedit.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdatalist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdatasavemodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataviewcolumnrulesmodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataviewdisplay.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataviewedit.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataviewlist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataviewlistmodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericdataviewsavemodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericfoldersmultisavemodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericgetvariables.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericgetvariables_custom1.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericgetvariables_layoutmode.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericlinkbuildermodal.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericofflinecreate.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericofflinedataviewlist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericofflinelayoutlist.xsl

%USM_HOME%\view\webapps\usm\explorer\reports\reportsgenericofflinelist.xsl

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%USM_HOME%\view\webapps\usm\locale\icfrfr\request\catalogrequestsearch.xml

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%USM_HOME%\view\webapps\usm\WEB-INF\server-config.wsdd

%USM_HOME%\view\webapps\usm\WEB-INF\web.xml



Important! CA technologies strongly recommends that in addition to applying the Cumulative Patch

customers configure Catalog to use Secure Socket Layer (SSL). Instructions for enabling SSL can be

found in the implementation guide along with other general security considerations. In addition to

these steps administrators should also disable login using HTTP GET. To disable this type of login set

the “Allow Login with GET” configuration in Administration, Configuration, Single Sign On

Authentication section to No.

Third party acknowledgements

"This product includes software from the OWASP ESAPI project which is distributed in accordance with

the following terms:"

The BSD License

Copyright (c) 2007, The OWASP Foundation

All rights reserved.

Redistribution and use in source and binary forms, with or without modification, are permitted

provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions and the

following disclaimer.

Redistributions in binary form must reproduce the above copyright notice, this list of conditions and

the following disclaimer in the documentation and/or other materials provided with the distribution.

Neither the name of the OWASP Foundation nor the names of its contributors may be used to endorse

or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY

EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES

OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT

SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT,

INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED

TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR

BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN

CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY

WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH

DAMAGE.

ca service catalog r12.6.03 readme · 2 ca service catalog r12.6.03 readme this documentation and...

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