caf model - common assessment framework english
TRANSCRIPT
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15. April 2023 · Seite 1
CAF Center Austria
The CAF Model
Thomas ProrokHead of CAF Center
Deputy Managing Director of KDZ-Center for Public Administration Research
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What is CAF?
Thomas Prorok
Common Assessment Framework
CAF
Quality Management for the public sector
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CAF is …
Common Assessment Framework
Quality Management for the public sector
Self-assessment through members of the organisation
Based on consensus Questionnaire with 200
questions Instrument for involvement of
staff Initiating continuous
improvement process Benchlearning
Thomas Prorok
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Our understanding of CAF!
CAF is Change
Start of improvement process
CAF is Public Sector Reform
CAF is THE European Guideline for excellent public management & public organisations
Thomas Prorok
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CAF: Change – Assess - Fix
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Task 4 – CAF implementation
CAFImplementation
4CAF Online
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Individual Self assessment
Individual Self assessment
CAF Team6-15 Persons
CAF Team6-15 Persons
CAF-SA WorkshopCAF-SA
Workshop
CAF-ActionplanWorkshop
CAF-ActionplanWorkshop
CAF ActionplanCAF ActionplanCAF SA-Report
CAF SA-Report
CAF questionnaires
CAF questionnaires
Continuous improvementContinuous improvement
Task 4 – CAF implementation
Thomas Prorok15. April 2023 · Seite 7
CAFImplementation
4 Standardized process based on ECU
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CAF Model
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Achieving excellent results
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CAF Model
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9 criterion – 28 subcriterion – 200 examples
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PDCA Cycle
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1.2 Manage the organisation, its performance and its continuous improvement
1 - Leadership
Thomas Prorok
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1 - Leadership
1.2 Leistungsfähigkeit und kontinuierliche Verbesserung
steuern
Examples
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2 - Strategy & Planning
2.2 Develop strategy and planning, taking into account the gathered information
Thomas Prorok
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3 - People
3.2 Identify, develop and use competencies of people aligning individual and organisational
goals
Thomas Prorok
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4 - Partnerships & Resources
4.2 Develop and implement partnerships with the citizens/customers
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5 - Processes
5.2 Develop and deliver citizen/customer-oriented services and products
Thomas Prorok
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6 – Citizen/Customer-oriented Results
Customer-CitizenSurveys
customerrelated internal indicators
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7 – People Results
Employee survey
employee relatedInternal indicators
Thomas Prorok
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8 – Social Responsibility Results
How do stakeholders pertceive the social responsibility of the
organisation?
(life quality, economy, environment, democracy, transparency….)
indicators for social responsibility
PUBLIC VALUE
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9 – Key Performance Results
outputs & outcomes of performance
Indicators for management and
efficiency
Thomas Prorok
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Contact
Thomas [email protected]
+43 1 89 234 92-0
www.caf-zentrum.at/youtube
www.facebook.com/KDZ.or.at
@thomasprorok@KDZ_Austria
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www.caf-center.eu