CAF MANAGEMENT

CAF Management Locations

MP(RCOM)

UP(w)-UNINOR

UP(e)-UNINOR & IDEA

B&J-UNINOR & RCOM

CAF Management Locations and Clients:-Location Clients

Bihar & Jharkhand

UNINOR, RCOM

UP(E) UNINOR, IDEA

UP(W) UNINOR

MP RCOM

CAF Pickup by Runner

Pickup point (Distributor)

Accepted CAF’s Send to Branch Rejected CAF’s return to Distributor

AVAM Entry (s/w)

1st Level Audit

2nd Level Audit

Accepted Rejected

Send to Zonal Office

Inward Entry(excel)

Scanning

Data Entry(E-input)

Tele calling

Storage

Process flow for UNINOR

Activation Data uploaded to our Software

CAF received at Cluster/MAP against the total activation

Auto alert to Distributor regarding courier receipt

Data entry of MDN's recd by Courier in our software/ Batch wise

CAF received at Cluster/MAP against the total activation

CAF scrutiny against CAF entry

CAF's Dispatched to Central Storage

Central Storage team/ CAF's validated against the inventory

Positive/Negative CAF's inventory generated

CAF rejection against CAF scrutiny

CAF's Scanning against CAF scrutiny

CAF's scanned image upload against CAF scanning

Final Inventory Validated before Storage

Carton Rack Location Capture

Process Flow for RCOM

Allocation rcvd by online software CPEMS ( TL)

Initiate AV/CV to Welcome Call Executive ( TL to WCE)

Selected

Pouching & Indexing( DEO)

Process Flow For IDEA Postpaid

RejectedStorage in Warehouse

Scanning, Feeding & Uploading( Operator)

Retrieval of CAF for Audit as per demand of VTM,

Idea Persons( Helpers)

Positive Negative

Online Status updating in CPEMS & send Soft copy Profiling in Excel Sheets

CAF Audit & Pickup at Idea points / Send CR-2 for the same

Online Status updating in CPEMS ( RE)

2nd Physical Audit of CAF rcvd at Warehouse

CAF Audit & Pickup at Distributor/Idea points

Preparing CR-2 (Physical + Telephonic CR-2) Match with USSD for sending to Idea Circle on same day.

CAF’s Received At Branch

Selected Rejected

Prism Entry

Process Flow For Idea Prepaid

2nd Level Physical Audit of CAF rcvd at Zone

Return to Distributor (With in 48 Hrs.)

Dispatch Prepared

Unentered

Courrier to HUBCourier

Received at HUB Make

Courier CR2

Prism Entry

Unentered

Outward For Indexing

Outward For Prism EntryOutward For Act Date

RejectedAccepted

Soft Data Share to Idea

Outward For Scanning

CHURN

CHURNRejected

Accepted

DVD Burn

Send to IDEARe Scaned

Feeding and AuditPrepared Meta

Data

CAFs Received in Q3 2010

LocationOctober’1

0November

‘10December’1

0

UP-E (UNINOR)

355670 382215 468436

MP (RCOM) 250000 250000 300000

Bihar (UNINOR)

208345 299042 287236

Bihar (RCOM)

270217 274648 321000

Manpower deployed in Q3 2010

Location

October’10November’1

0December’1

0

UP-E (UNINOR) 325 325 272

MP (RCOM) 161 165 172

Bihar (UNINOR) 220 254 281

Bihar (RCOM) 252 265 259

Revenue generated (in Lacs) in Q3 2010

LocationOctober’1

0November

‘10December’1

0

UP-E (UNINOR)

36.78 36.47 41.15

MP (RCOM)

10.23 10.45 13

Bihar (UNINOR)

22.23 22.39 20

Jharkhand (RCOM)

17.58 18.11 20

Distributors Count in Q3 2010

Location

October’10

November ‘10

December’10

UP-E (UNINOR)

316 316 261

MP(RCOM)

510 510 510

Bihar (UNINOR)

148 155 157

Bihar (RCOM)

393 393 395

Revenue Vs

ManpowerAnalysis

UP(e)- UNINOR

October November December0

100

200

300

400

500

ManpowerRevenue(in 10K)

MP- RCOM

October November December0

50

100

150

200

ManpowerRevenue(in 10K)

Bihar-UNINOR

October November December0

50100150200250300

ManpowerRevenue(in 10K)

Jharkhand-RCOM

October November December0

50100150200250300

ManpowerRevenue(in 10K)

Distributor Vs

Business Volume Analysis

Distributor Analysis

Bihar -UNINOR UP(E)- UNINOR MP- RCOM Jharkhand- RCOM

Count of distributor

s

% of distribut

ors

% busines

s

Count of distributor

s

% of distribut

ors

% business

Count of distributo

rs

% of distribut

ors

% business

Count of distributo

rs

% of distribut

ors

% business

383 100 100% 256 100 100% 383 100 100% 384 100 100%

287 0.75 25% 192 0.75 45% 287 0.75 25% 288 0.75 33%

192 0.5 8% 128 0.5 16% 192 0.5 8% 192 0.5 12%

96 0.25 2% 64 0.25 2% 96 0.25 2% 96 0.25 3%

77 0.2 1% 51.2 0.2 1% 77 0.2 1% 76.8 0.2 2%

MP-RCOM

20 25 50 750%

20%

40%

60%

80%

100%

20 25 50 75

1 2 8 25 % of distributors

% business

UP(e)-UNINOR

20 25 50 750%

20%

40%

60%

80%

100%

20 2550 75

1 216 45 % of

distributors

% business

Bihar-UNINOR

20 25 50 750%

20%

40%

60%

80%

100%

20 25 50 75

2 3 12 33 % of distributors

% business

Jharkhand-RCOM

20 25 50 750%

20%

40%

60%

80%

100%

20 25 50 75

1 2 8 25% of distrib-utors

% business

Revenue generated / Backend Vs

Time frameAnalysis

October November December0

500010000150002000025000

2223018056

12578

Bihar-UNINOR

October November December10000105001100011500120001250013000

1172011179

12658

Jharkhand-RCOM

October November December0

10000

20000

30000

40000

29902 2965037072

UP(e)-UNINOR

October November December550060006500700075008000

6354 6333

7558

MP-RCOM

Issues Faced:-Location Software Manpower Distributors

UP-E (UNINOR)

• Data Entry Missing .• Database software is not available.

NA Timings not adhered to.

MP (RCOM) NA NA NA

Bihar (UNINOR)

•Down during month end.• Slow in non month end days.• Once the Data Entry done and send to UNINOR Server ,they cannot change or edit.

High off-role churn

Fluctuation in CAF volume flow due to

that unable to maintain TAT & being penalized.

Bihar (RCOM)•Down during month end.• Slow in non month end days.

High off-role churn

• CAF’s are not handed on specified time.• Runner boy asked to fill the CAF’s.• Runner boy is forced to pick CAF’s which are rejected by him in 1st level audit.

Solution :- Top Management to be involved

Major reasons for CAF Rejection POA/POI not clear Form not duly filled Validity of POA/POI expired POA/POI not stamped OSV Invalid ID and address proof ( not part DoT approved list ) Photo on CAF does not match the Photo on Id proof Forged / manipulated proofs Local reference details not mentioned ( incase of

outstation and foreign nationals) Retailer & Distributor Seal & Sign not present

Error % in Bihar (UNINOR):-

Dec-10 Nov-10 Oct-10

ACTIVITYQuality check

(Yes / No)Error % found

Quality check (Yes / No)

Error % found

Quality check (Yes / No)

Error % found

Scanning Yes 2% Yes 2% Yes 3%

Data entry No 4% No 5% Yes 8%

Dec-10 Nov-10 Oct-10

ACTIVITYQuality check

(Yes / No)Error % found

Quality check (Yes / No)

Error % found

Quality check (Yes / No)

Error % found

Scanning Yes 2% Yes 3% Yes 2%

Data entry Yes 4% Yes 5% Yes 5%

Scrutiny Yes 4% Yes 5% Yes 5%

Error % in Jharkhand (RCOM):-

In M.P. every activity have 2% -5% error %.

Best Practices followed in MP:-

Cell Phones not allowed on floor (As a security concern)due to which we can utilize their maximum time on work productivity

Regular Trainings Addressing the error individually, so in future the same mistake will not

happen. Each process have separate tracking in physical register with DEO sign,

this process keeps spirit of competition At the end of each process we have an auditor to track the error and ask

the respective person to get it resolve. Our TAT to resolve error is 24 hrs Each process responsibility is been given to separate person While handing over the data/physical records (1st process) to (2nd

process) the confirmation audit is been there at every individual point. Every confirmation is with signature of respective team leader of each process.

Every month end we provide some manpower to our customer for VTM services

Every day we provide the dump data for Orissa, MP & CG, for their internal activity

SWOT ANALYSIS

Location Strengths Weakness Opportunity Threat

Bihar High off-role churn

Uneven CAF volumes - TAT burst - Penalties

UP(e) High off-role churn

UP(w) High off-role churn

MP • Regular Trainings.• At the end of each process they have an auditor to track the error and ask the respective person to get it resolve.

High off-role churn

EBS Operation Process

Client Provide EBS Cases Details

Client SPOC Validates EBS Cases

For Positive cases , define SLA and forward cases to DEO for making a tracker & Scanning of

hardcopy

Insuf cases send back to client

DEO convert the cases into Checks(AV/CV/EMP/REF/EDU etc.) and allocate to

respective operation SPOC

EMP & REF checks are fwd to EMP

SPOC

EDU checks are fwd to EDU SPOC

AV/CV/Criminal checks are fwd to AVCV SPOC

EMP SPOC allocate cases to Tele

verifiers @HO based on company wise &

Volume pending

EDU SPOC filters the checks to HO & Branches based on

past closure & result year

AVCV SPOC allocate check to Branch SPOC for field verification.

Any Insufficiency highlighted cases returned

to Client SPOC

Tele Verifiers uses tele, email, web to verify the check

Check Verified

Check closed & report back to EMP or EDU

SPOC

Insufficiency

Highlighted

YES

NO NO

YES

If field referral required Tele Verifiers fwd the same to Branch

Allocation Ex.

Branch Allocation Executive update the tracker & send allocation to

branches SPOC branch wise

A

ABrach SPOC receives AVCV/EDU/EMP

cases

Allocate cases to FOS

FOS make the visit for verification

If Check Verified

Update branch SPOC with reason & seek approval for revisit from Branch

SPOC

YES

NO