Health & Social Care Support Directory2013 - 14 (Calderdale)

ContentsContents

DisclaimerThis Directory has been complied to signpost health and social care providers throughout the Calderdale Councillocalities.

Whilst we have taken every care in compiling this publication, the publishers and promoters cannot accept responsibilityfor any inaccuracies.

All listings are supplied via the Care Quality Commission (CQC) and NHS Choices. Neither Healthwatch Calderdale norHealthCare Publications Limited can be held responsible for any errors or omissions.

A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is ourintention to clearly indicate that an advertisement is being displayed and no endorsement or approval by the promotersof any product, service or supplier should be implied.

Healthwatch In Calderdale

NHS Choose Well

Choosing a GP

GP Surgeries

Pharmacies

Dentists

Opticians

Are you a Carer?

Independant Living

Advice on Paying for Care

Legal Terms and Support

Care in your own home

Choosing between residential care and independent Living

Nursing and Residential

Help & Advice

Health Connections

Another quality publication by Healthcare Publications Limited.If you require extra copies of this directory or interested in advertising infuture editions please contact Healthcare Publications on 0844 800 1214

WHAT IS HEALTHWATCH

We will• Enable local voices to influence the delivery

and design of local health and social care services

• Use local volunteers to gather views and experiences from local people

• Involve and engage local people, putting youat the heart of Health and Social Care service decision making

• Enable local people to make informed choices about their own, their family’s’ and friends’ health and social care

• Influence the way services are planned, designed, commissioned and delivered

• Have a strong relationships with Health and Social Care providers as a critical friend using community views to influence and improve planning and delivery of services

• Provide information, advice and support about local services and signpost to them

What is Healthwatch?

Healthwatch is the new Consumer Champion, or

Watchdog, for health and social care. It will

exist in two distinct forms – local Healthwatch,

at local level and Healthwatch England, at

national level. The aim of local Healthwatch

will be to give citizens and communities a

stronger voice to influence and challenge how

health and social care services are provided

locally.

Who are we?

Healthwatch Calderdale is a brand new,

independent organisation that will raise your

views and opinions on Health and Social Care in

Calderdale and to help make your voices heard.

We will have a seat on the new Health and

Wellbeing Board and on the Clinical

Commissioning Group (CCG), ensuring that

these views and experiences of patients, carers

and other service users are taken into account

when making policy and designing services.

Healthwatch Calderdale will be representative

of our diverse communities. Healthwatch

Calderdale will have its own Independent

Programme Board which will direct its work.

The Healthwatch network is a new kindof consumer champion in health andsocial care. We will make sure the voiceof the consumer is heard and actedupon. With our independent statutorypowers, the network as a whole has afantastic opportunity to make adifference. “Healthwatch England looksforward to making sure the public’svoice is heard “loud and clear by thosewho plan, run and regulate health andsocial care services.

Anna Bradley, Chair of Healthwatch England

HAVE YOUR SAY

Healthwatch is the new Consumer Champion,or Watchdog, for health and social care. It willexist in two distinct forms – localHealthwatch, at local level and HealthwatchEngland, at national level. The aim of localHealthwatch will be to give citizens andcommunities a stronger voice to influence andchallenge how health and social care servicesare provided locally.

Health related care is provided by the NHS.Social Care is provided by the Local Authority(Council).

Healthwatch Calderdale would like to knowwhat Health and Social Care issues areimportant to you, your family and friends.

Tell us what you would like HealthwatchCalderdale to do for you:

1) Are you happy with the health and social care you are receiving?

2) Do you have a relative or friend living in a Care Home? Are you/they happy with the care they receieve?

3) Can you get an appointment with your GP (Doctor) when you need to?

4) Have you had to stay in hospital recently, if so, what was it like?

5) Do you or a relative suffer from a long term illness; are you/they happy with the help and support you/they receive?

Thank you for giving us your feedback. Thiswill help Healthwatch Calderdale to prioritiseits work.

Healthwatch Calderdale,Voluntary Action Calderdale, Hall Street, Halifax 01422 431099

YOUR VOICE COUNTS

“No decision about me, without me”

Your Voice Counts and HealthwatchCalderdale Needs You

We are here to make your voice heard throughcollecting and analysing the views, opinionsand recommendations of the entire crosssection of the community: young; old; womenand men; patients; care home residents;carers and the cared for; people from allcultures and backgrounds; people of allabilities; people in work and those seekingwork.

To achieve this, we need the support andinvolvement of volunteers to help us tocontact, engage with and give support to themembers of our community.

This is how you fit in. You know yourneighbourhood. You have relatives, friends,neighbours, colleagues and a whole networkof contacts who you could ask for their ideasabout how to improve health and social carefor everyone.

You will have also have knowledge, skills,abilities and interests that could help yourlocal Healthwatch achieve its aim ofimproving the health and well being of yourcommunity.

You might:• love meeting and talking to new people• enjoy helping out to organise events and

activities• want the chance to represent the interests

of your friends, your family and your community

• know a lot about a particular illness or condition, or of using a particular service

• have brilliant computer skills• have a flair for designing publicity materials• want to learn more and gain new skills

Make that Difference TodayYou can become a member of HealthwatchCalderdale – all you need to do is register yourinterest.

As a member, we can contact you directlywith news and information on local issues.

You will have the opportunity to take part inprojects, community forums and sub-committees as well as directly receiveinformation.

Your knowledge and advice may be sought onparticular issues.

Members are a vital link between theHealthwatch Calderdale Programme Board andthe wider public.

If you have an interest in and care about yourlocal health and social care services and wantto make sure they are as good as possiblereflecting the real needs of people who usethem, we need you! We have lots ofopportunities to get involved through ourvolunteering programme.

HEALTHWATCH CHAMPIONS

Where can I find out more Info?

The office Healthwatch Calderdale is based inHalifax and you will be able to find our drop-ins throughout Calderdale. Register to becomea member, or get more information

Your Healthwatch Calderdale TeamShamim Akhtar - Healthwatch Calderdale CoOrdinator shamim.akhtar@cvac.org.uk

Ann Marie Maguire – Volunteer Co Ordinatorannmarie.maguire@cvac.org.uk

Emma Worsley – Communications Workeremma.worsley@cvac.org.uk

Follow us: Twitter - @hwCalderdaleFacebook - Health Watch Calderdalewww.healthwatchcalderdale.co.uk

Tel: 01422 431099

WHAT WILL VOLUNTEERS DO?Here are some of the areas volunteers can getinvolved in:• Publicising Healthwatch and collecting the

public’s views through speaking with people – Get the word out

• Carrying out surveys – find out what people really think

• Giving out information and signposting – Help people know their rights

• Entering data onto our Healthwatch database – Help us keep track

• Contributing your knowledge and ideas about specific issues in a Special Interest Group

• Analyse information we get from health organisations, identifying trends and areas of concern

• Becoming a Healthwatch Champion in your neighbourhood/School/College/Your workplace

• Creating newsletters and bulletins• Developing and supporting our Healthwatch

IT and website. Make videos for people to watch

• Becoming Healthwatch Out of Hours telephone helpline/text service

• Visiting care homes and hospitals to evaluate the patients’ and residents’ experience

• Representing Healthwatch at meetings and committees

Why not come and join us as a Healthwatch Volunteer?

CHOOSE WELL

Don’t be a time loser, be a time chooser, and make sure you get the righttreatment, in the right place, at the right time. Your time is a preciousthing. Hundreds of people spend hours at Accident and Emergency eachweek for minor illness and ailments when other services would have beenmore appropriate.

Choose Well – Facts and Figures

• 51.4m GP consultations are for minor ailments alone, which would clear up by themselves, or with a little help from an over-the-counter remedy from a pharmacy, this is 18 per cent of the GP workload nearly half of these consultations are generated by people aged 16 – 59 years.

• Up to 40,000 GP visits per year are for dandruff; 20,000 go to their local surgery for travel-sickness and 5.2 million with blocked noses.

• Two million people who go to A&E could either self-care or have been treated elsewhere in the community 12 percent of people admit to having used A&E in the past even when they knew there was nothing seriously wrong with them.

• The estimated cost of treating people who go to A&E but who could have either self-treated or gone else where, is £136 million a year this is the equivalent cost of 6,500 nurses.

This following pages will provide details of were and when to access theright health services in Calderdale and what your choices are.

If You require further help and advice there is a new telephone serviceto make it easier for people to access health services when they needthem quickly but it isn’t a life threatening emergency or they don’t knowwho to call.

NHS

111

Choose Well

7

A&E 999ACCIDENT AND EMERGENCYOpen 24/7, 365 days a year.

The A&E department inCalderdale Royal Hospital Salterhebble, Salterhebble

Halifax, West Yorkshire HX3 0PWTel: 01422 357171

Website: www.cht.nhs.uk

The Emergency Department is for ambulance traffic and criticalor life-threatening situations only, and you should only go there

or call 999 if immediate emergency care is needed.

NHS WALk-INCENTRE

WALk-IN CENTRE IN CALDERDALE

People who live and work in Calderdale will now be able toaccess GP services without an

appointment.

Walk-in centres treat minor illnesses and injuries that don’tneed a visit to A&E. You do not need an appointment and you

will be seen by an experienced nurse or doctor.

Walk-in centres are open at Horne Street Medical Centre, Halifax 0844 4773694

Todmorden Health Centre, Todmorden. 01706 811100

GP GP Surgery Our GP surgeries also have trainednurses who can give advice, take

tests diagnose and be able to treatmany illnesses that used to beonly dealt with by doctors –

making the level of service youcan now expect from your GP

surgery better then ever.

Your local GP surgery provides a range of services including.• General medical advice and treatment for an illness or injury

that won’t go away.• Routine health checks - Travel advice – Prescriptions.• Help managing long-term health problems.• Immunisations and tests.• Referrals to a specialist or a hospital.

PHARMACISTPHARMACISTGo to a pharmacist if you have the

symptoms of a cough, cold orthink you’ve got the flu a

pharmacist is the best place to goas they can usually provide you

the help and information you needon the spot.

You can speak to any pharmacist for advice on how to treat lotsof minor injuries and common complaints such as coughs colds,bites, stings, aches, and pains. They also offer help with healthyliving issues such as losing weight or giving up smoking.

NHS DIRECT 111 NHS DIRECT 111NHS 111 is available 24 hours a

day, and is free to call fromlandlines and mobiles and offersconfidential health advice and

information

Is a new national telephone service if you need medical helpfast, but it’s not life - threatening. NHS 111 provides a new wayto ensure people receive the right care, from the right person,in the right time and place.

SELF – CARE SELF CAREEnsure your medicine cabinet iswell stocked with.• Anti-diarrheal medicine • Paracetamol or aspirin• Rehydration mixture• Indigestion mixture• Thermometer• Plasters

Many patients make appointments to see their Doctor or Nurse,when they could be using a well stocked medicines cabinet orvisiting a pharmacist to treat their symptoms – and getting thesame help or advice a lot quicker. Self care is the very bestchoice you can make for treating very minor illnesses andinjuries.

CHOOSING A GP

A surgery may refuse an applicationto join its list of patients if:You don't reside in the surgery area

It has formally closed its list of patients, eg when a practice hasmore patients than it can deal with or not enough doctors - this isless common than it used to be.

If your application is refused, the surgery must write to you and givethe reasons for this

How do I find a surgery?Most surgeries operate a fairly strict catchment area system, andonly those who live within the area may be able to register.

This isn't to be awkward, but ensures a GP can visit a person athome in an emergency in reasonable time.

How do I register?This is straightforward and far easier than most people realise.Simply take your NHS medical card along to your chosen surgery.You will then be asked to sign a registration form.

Not all NHS trusts issue medical cards. If you don't have one, thereceptionist will give you form GMS1 to fill in.

Once you've completed and returned the forms, your local NHS willtransfer your medical records to your new surgery and write to youto confirm your registration as a patient with the surgery. Manysurgeries ask a new patient to attend a ‘registration medical’ thatchecks your general health.

What if I can’t get an appointment?If you can't get a doctor's appointment or have a non-urgent healthproblem or query, you can contact a nurse at NHS Direct on 111 atany time.

Try to avoid attending A&E for minor complaints

Choosing a GP can seem a daunting task, especially if you have just moved into an area and don't know anything about the local healthservices. But there are some easy ways to find the doctor to suit you. It's important to be registered with a doctor because you'll needthem to refer you for specialist hospital and community treatment services.

GP SURGERIES

Your local GP surgery provides a range of services, including general medical advice and treatment forillnesses or injuries that just won’t go away. Your local GP surgery provides a wide range of family health services, as well as advice on healthproblems they can also help with.• Vaccinations, • Examinations and treatment. • Prescriptions for medicines.• Referrals to other health services and social services.• Screening Management of long term conditions preventative care.

Surgery Address Telephone

PHARMACIES

If you have the symptoms of a cough, cold, or think you’ve got the flu apharmacist is the best place to go, as they can usually provide you the help andinformation you need on the spot.

They can also offer help with healthy living issues such as losing weight or givingup smoking.

For opening times and NHS SERVICES available from your Pharmacy Please scan the QR code with your smartphone or visit www.nhs.uk

The next time you or a family member needs healthcareadvice or information, don't forget that you can pop intoyour local Boots pharmacy to access a range of services andchecks.

Your local Boots pharmacist can help answer your questions,give you advice and support or treatment and may just saveyou a trip to the doctor

Our in-store pharmacy servicesWhether it's a relatively minor problem, such as head lice inyour children's hair, or more urgent problems, such as theneed for emergency contraception, your Boots pharmacyteam may be able to help.

PHARMACIES

Pharmacies Address Telephone

DENTISTS

Always ask your dentist whether the treatment they're recommending is available on the NHS andhow much it will cost before you go ahead.

Emergency Dental ServiceDental Access Centres are available to treat patients who need emergency treatment. This service givespriority to pain relief and urgent care. Please call the advice line on 01422 281300

Dentists Address Telephone

Hearing Centres Address Telephone

OPTICIANS & HEARING CENTRES

Regular eye tests are important because your eyes don’t usually hurt when something is wrong. Manyeye conditions can be treated if found early enough. A sight test is a vital health check for your eyes.It can pick up early signs of conditions that can affect the eyes before you’re aware of any symptoms, Including: • Diabetes• Macular Degeneration• Glaucoma

Opticians Address Telephone

24

ARE YOU A CARER?

A Carer spends a significant proportion of their life providing unpaid support to family or friends. This could

be caring for a relative, partner or friend who has a long term illness or disability including mental illness,alcohol or drug misuse or those that are elderly, forgetful or frail.

Caring can be a very difficult , demanding and all-consuming task, no matter how close you are to the person

you care for.

Caring can affect your Health making you feel tired, frustrated, stressed and feeling guilty, leaving you

with no time to yourself. In fact 52% of carers need treatment for stress related problems and many carersfeel they have to give up work because of the effects caring has on their life.

You are not alone! It is estimated there around 6.5 million Carers in the Uk today. You are certainly not

alone, but you still need to take of yourself as well as the person you care for.

Thankfully, armed with the right support and information caring can be a rewarding and enjoyable experience.Just follow a few simple tips that can make a real difference.

• Ask for Help: We all need help from time to time and carers are no exception. Help is out there – you only need to ask!

• Know your rights: It sounds simple, but knowing what you’re entitled to and what support is available can help a great deal.

• Tell your GP: Your GP practice can record that you are a carer to ensure you get your annual flu vaccination and additional support as a carer.

• Have an assessment: This can sound a little daunting at first, but ensuring that you and the person you care for get a assessment of your needs through the Local Authority can give you access to a whole host of additional practical help and support.

• Be a little selfish! We all need need time to ourselves, but it’s practically important for carers. This could be as simple as setting some me time aside for a relaxing bath or a night out.

There are a estimated 20,000 Carers in Calderdale,help andsupport is available locally from the CALDERDALE CARERS PROJECT

If you’re a carer and you need some one to talk to contact

The Calderdale Carers ProjectSuite 3, Rimani House,

14-16 Hall Street, Halifax, West Yorkshire HX1 5BDTel: 01422 369101 Fax: 01422 369643

Email: enquiries@calderdale-carers.co.uk

INDEPENDENT LIVING

Aids and Adaptations If you or a member of your family has difficulty livingin your home due to a long-term illness or disability,you may be able to get help by adapting your hometo better meet your needs. You can apply to yourlocal council for a disabled facilities grant. The granthelps you adapt your home to make it suitable for adisabled person. Depending on your income, youmay need to pay towards the cost of the work to theproperty.

You could get a grant from your council ifyou’re disabled and need to make changesto your home, for example to:

• widen doors and install ramps• improve access to rooms and facilities - eg stair

lifts or a downstairs bathroom• provide a heating system suitable for your needs• adapt heating or lighting controls to make them

easier to use

How can I find out more about the aids andadaptations that would help me?

Contact your social services department at yourlocal council about what difficulties you are havingat home. They will send an occupational therapistto carry out an assessment and provide advice onwhich equipment or housing adaptation needs suityou best.

Assistive Technology can help vulnerable peopleand their carers live more independently in thereown homes.

Telecare, which is part of assistive technology,can support people whose sight, hearing orcognition may have deteriorated. This could bedue to physical or mental conditions which mayhave a long-term effect on their health andwellbeing.

There are many Telecare devices whichautomatically alert a 24-hour monitoring centreor your chosen carer, should you need assistance.There are also Telehealth solutions which monitormedical conditions in your own home speak toyour Gp to find out more about Telehealth.

Telecare Technology Can:• Raise an alarm in case of a fall or emergency

• Raise alerts for floods, smoke, carbon

monoxide

• Support a medication regime

• 24-hour reassurance for family and carers in

the knowledge that they will be alerted in

the event of an incident.

• Telecare can also be of assistance to carers

of people with Dementia, Physical

Disabilities, Learning Disabilities and Long

Term Care Medical Conditions.

INDEPENDENT LIVING

ADVICE ON PAYING FOR CARE

Care and support services are means-tested and are not free toeveryone. Most people have to pay something towards their owncare and some will have to pay for all of the costs. Who paysdepends on what your needs are, how much money you have, andwhat level and type of care and support you require.

You may need to pay for all of your own care, or you may be entitledto local authority funding, NHS care (free) or have entitlements towelfare benefits to help pay for your care and support.

For most people needing social care services, the first place to startis by asking your local authority for an assessment of your socialcare (care and support) needs. As part of this, the local authoritymay also carry out a financial assessment. This assessment willdetermine whether the local authority will meet all the cost of yourcare, or whether you will need to contribute towards your care costor whether you will have to meet the full costs yourself. Some ofthe rules for this financial assessment are applied differently basedon whether you need care in your own home or care in a residentialhome.

There are several options for funding care, and understanding them,and which ones apply to you can be complicated. These optionsdepend on your need for care and support, as well as your personaland financial circumstances.

Get personal advice on care funding

The cost of care and support is likely to be a long-term commitmentand may be substantial, particularly if you opt for residential care.If you or a member of the family need to pay for care at home or ina care home, it’s important to understand the alternatives. Thismakes advice tailored to your individual needs vital. You can get advice from:

Your local authority – through an assessment of your care andsupport needs as well as advice on which services are availablelocally.

Financial advice from a qualified, independent source – there areindependent financial advisers who specialise in care fundingadvice. They are regulated by the Financial Conduct Authority andmust stick to a code of conduct and ethics and take sharedresponsibility for the suitability of any product they recommend.

Every day people make decisions about lots of things in their lives.The ability to make decisions is called mental capacity. Peoplemay have difficulties making some decisions either all or some ofthe time. This could be because they have a learning disability,dementia, a mental health problem, or could be the result of ahead injury or a stroke or a temporary condition such as an illness,accident or the influence of alcohol or drugs.

Listed below are details about some of the legal terms and topicsyou may come across. You may need to contact a solicitor whomcan give you impartial advice which you may have to pay for, oryou can contact a advocate who can advise on your behalf.

Lasting Power Of Attorney: allows you to appoint someoneyou trust to make decisions about your personal welfare, includinghealthcare and your financial affairs.The Court of Protection: can issue Orders directing themanagement of a person’s property and financial affairs if youare incapable of managing your own affairs and do not have aLasting Power of Attorney.Deprivation of Liberty Safeguards: protects people inresidential care or hospital who are unable to make decisions forthemselves due to a brain disorder. If any of these people needto be restrained, restricted or deprived, in order to give themphysical care or keep them safe, a Deprivation of Liberty Safeguardsauthorisation may be required.

The Mental Capacity Act:• The act’s purpose is to allow adults to make as many decisions as they can for themselves.

• To enable adults to make advance decisions about whether they would like future medical treatment.

• To allow adults to appoint, in advance of losing mental capacity, another person to makedecisions about personal welfare or property on their behalf at a future date.

• To allow decisions concerning personal welfare or property and affairs to be made in the best interests of adults when they have not made any future plans and cannot make a decision at the time.

• To ensure an NHS body or local authority will appoint an independent mental capacity advocate to support someone who cannot make a decision about serious medical t rea tmen t , or about hospital, care home or residential accommodation, when there are no family or friends to be consulted.

• To provide protection against legal liability for carers who have honestly and reasonably sought to act in the person’s best interests.

• To provide clarity and safeguards around research in relation to those who lack capacity.

CARE IN YOUR OWN HOME

Care Provider Address Telephone

If you are finding it difficult to manage at home youcould consider using the services of a home careprovider. Home care providers employ careassistants who can help you with bathing, washingand dressing. The staff who work for these agenciesare trained in personal care and safety procedures,moving and handling, hygiene and infection control.If you require nursing care at home, many agenciesemploy registered nurses.

This is only one option of supporting yourself withcare at home. Another could be to employ apersonal assistant. Speak to your local Healthwatchabout finding out how to find a personal assistant.

A list of the care agencies registered with the CareQuality Commission (CQC), who are located In thelocality can be found on the following page.

When considering using the services of a home careprovider you may want to ask them a few questionsto help you build up a picture of how your careneeds will be met. Some of these questionscould be.

Organising your own home care

If you are thinking about arranging your ownhome care it is a good idea to ask any agenciesyou approach the following questions

• Are there different rates for weekends/evenings?• Are there any extra charges i.e. for the carer's

travelling expenses?• What sort of services do you provide?• Will somebody visit me before the service starts? • If you provide me with a service, can I contact

you outof office hours? If so, how?

• Are your carers trained?• Do you take up references on your carers?• Are you registered with the Care

Quality Commission?

To check up-to-date information onthe providers of homecare in your

locality visit www.cqc.org.uk or scanthe QR CODE with your Smartphone.

There are many types of residential care homes available. Theseinclude permanent care homes for older people, homes for youngeradults with disabilities and homes for children. They may be privatelyowned or run by the voluntary sector or local authorities. You maywant to consider in detail the many options for residential carebefore you make a decision.

Older PeopleCare homes for older people may provide personal care or nursingcare. A care home which is registered to provide personal care (seethe section on care home regulation, below) will offer support,ensuring that basic personal needs, such as meals, bathing, goingto the toilet and medication, are taken care of. In some homes moreable residents have greater independence and take care of manyof their own needs.Some residents may need medical care and some care homes areregistered to provide this. These are often referred to as nursinghomes. Some homes specialise in certain types of disability, forexample, dementia.

Adults Aged 18-65There are also residential care homes that provide care and supportfor younger adults with, for example, severe physical disabilities,learning disabilities, acquired brain injury, progressive neurologicalconditions or mental health problems. Care can be provided foradults with more than one condition and some homes haveexpertise in providing care for adults with alcohol or drugdependency.

These homes offer permanent residence or provide care for atemporary period until the adult is able to live independently ormove to a different type of accommodation.

Choosing between residential care and independent livingSocial services normally encourage younger adults who they assessfor support to be as independent as their circumstances allow. Thecare plan for adults with disabilities will consider what independenttasks they can carry out and how they can be helped to achievemore. Even if adults have very severe disabilities their needs arereviewed from time to time to check whether residential care or avery high level of support is still appropriate.

Supported living may be an option for younger adults. This allowspeople to live independently in the community but with basicsupport. The support offered includes help with setting up a homeand managing finances, and assistance with cleaning and shopping.

For older people there are various alternatives to residential care.These include sheltered housing and extra care housing schemes,which offer independence with an increased level of care andsupport.

For many people there is also the choice of living independently athome with community care support.

CHOOSING BETWEEN RESIDENTIAL CARE AND INDEPENDENT LIVING

Choice of AccommodationThe law says that where the local authority is fundingaccommodation it must allow the person entering residentialcare to choose which care home they would prefer. Social servicesmust first agree that the home is suitable for the person’s needsand that it would not cost more than they would normally payfor a home that would meet those needs. If the person choosesto go into a more expensive home, a relative or friend may beable to ‘top up’ the difference in cost.

Choosing a Care HomeCare homes may be arranged through the local authority butmany people will want to arrange them independently. It is agood idea to visit several homes before making a choice. Makesure you spend enough time in each home to get a good idea ofwhat it is like.

Respite and Short Term StaysResidential care home stays don't necessarily have to bepermanent. Temporary stays can be arranged for respite care (inwhich you take a break from caring for somebody else), or as atrial period before a permanent stay.

Temporary stays can give you flexibility when coveringunexpected events, such as:

• Palliative care (which manages or reduces pain) aftera hospital stay or illness

• Support for newly disabled people and their carers• Enabling someone to continue living independently if they live

alone and suddenly require care• Giving someone a chance to try potential future homes

What your choices areA list of all nursing and residential care homes within your localitycan be found on the following pages. Every care home in Englandmust be registered with the national regulatory body Care QualityCommission (CQC).

They inspect each care home on a regular basis and write aninspection report for you to read. It is advisable to read this reportbefore making a final decision.

To check up-to-date information on theNursing and Residential

care homes within your locality visitwww.cqc.org.uk or scan the

QR CODE WITH YOUR SMARTPHONE

NURSING & RESIDENTIAL

Care Home Address Telephone

NURSING & RESIDENTIAL CARE

Care Home Address Telephone

To check up-to-date information on theNursing and Residential care homes within your locality visitwww.cqc.org.uk or scan the QR CODE WITH YOUR SMARTPHONE

HELP & ADVICE

Halifax Choices Centre4-6 Woolshops, Halifax HX1 1RJ

Telephone – Information: 01422 399 830Halifax Office and Day Centre5-6 Park Road, Halifax HX1 2TS

Telephone: 01422 252 040

Information and Advice ServiceInformation and advice officers are trained to provide information on a vast range of topics from benefit entitlement to housing and

home safety to long term care. General advice on how to deal withissues with utility companies, telesales calls and doorstep callers

or simply find a tradesperson is also available.

Calderdale & District Local Service Office4th Floor 39-41 Commercial Street

Halifax, West Yorkshire HX1 1BETel: 01422 352 789

Email: c&k.service@alzheimers.org.uk

Providing information and support to people with dementia and their carers/families across Calderdale.

• Community Support • Day Centres • Dementia Cafés

Call Carers Direct on

0808 802 0202

Call the Carers Direct helpline if you need help with your caring role andwant to talk to someone about what options are available to you. If youare busy at certain times of day, you can send us a message to ask us to

call you back for free at a time that is convenient to you.

This service is available for people living in or caring for someone inEngland. Lines are open 9am to 8pm Monday to Friday (except bank

holidays), 11am to 4pm at weekends. Calls are free from UK landlinesand mobiles or you can request a free call back

37 Harrison Rd Halifax, West Yorkshire HX1 2AF

01422 842848

Free, confidential, impartial and independent advice for all of Calderdale.

We can offer help with a range of problems, including debt, benefits,housing, employment, consumer, relationships and discrimination.

Helping people with a learning disability to speak up and make decisions about what is important to them.

Lines are open 9am - 5pm Monday - Friday

0808 8081111

Have your say on health and social care in Calderdale.

Healthwatch Calderdale, Voluntary Action Calderdale,

Resource Centre, Hall St, Halifax HX1 5AY.

Tel: 01422 431099

This project runs until March 2016 and is

funded by the Calderdale Clinical

Commissioning Group (CCG). It is designed

to provide a package of support to the

Voluntary/Community sector to enable them

to become more sustainable and ‘business

ready’ for commissioning via the CCG. The

project has a number of elements as follows:

Organisational Development Support:

activities to prepare your organisation to

deliver services on behalf of the NHS

Funding Advice: support to apply to the NHS

CCG and to access complementary /

additional funding from other sources

Safeguarding support and development:

Ensuring that your organisation meets the

For more information pleasecontact a member of the team

Health Connections Team

Team Leader - Jo.bolland@cvac.org.uk or 01422 438725

Safeguarding Worker - Tracey.mcwhire@cvac.org.uk or 01422 438729

Networks Officer: kala.wild@cvac.org.uk or maggie.opacic@cvac.org.uk or 01422 431091

Communications Worker: emma.worsley@cvac.org.uk or 01422 431095

minimum standards required to work on

behalf of the NHS

Network development: specific support to

enable networks across Calderdale to engage

with and inform NHS commissioning

Communications: providing information on

health, messages from the CCG and helping

local health groups promote their services

This is a specific service designed to support

groups who are already or are aiming to

deliver local NHS CCG health priorities. We

are also working in partnership with

Community Foundation for Calderdale on this

project to provide a small grants scheme and

a development bursary offer.

Health Connections