calibre creators newsletter-sept 12

7/29/2019 Calibre Creators Newsletter-sept 12

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The Art of Effective

Listening1

10 Tips for Public

Speaking 2

Always Lis ten to Mom 2

Become a Good

Observer 2

The 5 W’s and an H of

Life2

A Report on Hiring

Activity India3

Myths and Reality aboutHR Professionals

3

Volume 1, Issue 1 September , 2012

Calibre CreatorsM anagement Consulting <> Human Resource Consulting <> Education and Training <> Management

Research

For Free and Private Circulation Only

Any Answers?

• Why is the third hand onthe watch called the

The Art of Effective Listening

second hand?

• Why are theycalled "stands" whenthey are made for sitting?

•

If all the world is astage, where is theaudience sitting?

Inside this issue:

Experts say that an effectiveleader is one who constantlycommunicates, seeks feed-back and acts on it. PriyaC Nair discusses the need for leaders to solicit feedbackfrom the people whoknow them the best - the team

According to author andmanagement expertKenneth Blanchard,feedback is the breakfastof champions. Regular feedbackstrengthens an individual's

performance andenhances his/her personaland

degree feedback, circ le of feedback, hot-seat (a face-to- face controlled feedbackmechanism), HPLA (HighPerformance Leadership

Assessment), CASE(Community, Authenticity,Significance, and

Excitement) etc.

Effective leaders can makefeedback a part of their organi- sational culture andcan seek non-anonymousfeedback using similar tools.Leaders can also ask for feedback in a face-to-

The Art of Effective Listening

requires a lot of efforts—

Physical and Emotional

professional development. For a leader, his/her team is thebest source of feedback -posit ive or negative, andhe/she can act upon it toimprove himselfherself.

“Seeking feedback fromemployees works wondersfor leaders who are makingsincere attempts to transitfrom an aristocratic leadershipapproach to a more collaborativestyle.

Communication is not only aboutspeaking alone, but alsolisten- ing. W ith leaders,empl-oyees always believethey have a sounding boardto go to, and the leader whodemon-strates good listeningskills, is more likely to be

regarded highly," says SharadSharma, director & chief of HR, Vertex Customer ServicesIndia Private Limited. "Takingfeed- back from the employeesis one of the corner-stones of establishing a success-fulworking

face situation, when trust levelsare good within the organi-

sation," explains Ashish Arora,founder & MD, HR Anexi.

Apart from encouraging their employees to speak out

and ensuring a two-waycommuni- cat ion with in theorganisation, many progressiveleaders today adopt socialmedia tools to gather

feedback from their people. " At QuEST Global,Twitter is a major tool for communication. The COOtweets key developments of theorganisation to theemployees and encouragesthem to tweet the feedback directly to him. So, even if there is no face time with theCOO, he gets to know things

immediately ," informsSubramanian.

ACTION PLAN

Feedback could be positive or negat ive; so the way aleader

employee

satisfaction.

Through coaching and mentoring, a leader can improvehis/her developmental areas,"suggests Subramanian. Addingto it, Sharma says leadersneed to take stock of everyinput that is provided to him/her before making an informeddecision. With honest and openfeedback, a leader would be in aposition to address a problemway before it becomes a

crisis. His/her planning, decision-making andevaluation would improvemulti- fold as he/she is able tocollect and timely implementa con- structive feedback

from the team."- source:

Economic Times

Caliberisms !

• Value each precious

moment…Morning bringshope, afternoon brings faith, evening bringslove and night bringsrest. Wish you find them

all today.

• Quality is never an

accident. It is the result of planning, teamwork and commitment toexcellence.

• A bank is a place that

will lend you money,if you can prove that you don’t need it.

relationship and creating afeeling of openness in the organi

-sation," says RamanSubramanian, VicePresident Strategic ServicesManagement, QuEST Global. "Ithelps to create a healthy,transparent and pro- ductivework environment and also

preserves the work ethos of theorgani-s ation," adds

Subramanian.

SOLICITFEEDBACK

How can a leader garner feedback from his/her employees? "Leaders can seek

anonymous/ confidential feedbackfrom their team by using toolslike 360



deals with the feedback he/she

receives from the employee isimportant. Experts say thatacting upon the feedbackreceived is equally important asgathering feedback. If the feed-back is not followed by action,then the whole effort remainspointless. " A leader should not be judgmental/ subjective on thefeedback he/she receives fromthe team. He/she must beneutral on the feedback and must take it as a learning opportunity. A suitable action

plan must be followed to act onevery item of feedback to ensureteam appreciation and overall

10 Tips for

PublicSpeaking

Feeling somenervousness before

giving a speech is natural

and even beneficial, buttoo much nervousnesscanbe detrimental.

Here are some proventips on how to controlyour butterflies and givebetter presentations:

1. Know your material.

Pick a topic you are

interested in.



Page 2 Calibre Creators

10 Tips for Public Speaking

(contd. From page 1)

Know more about it than youinclude in your speech. Usehumour, personal stories andconversational language – that wayyou won’t easily forget what to say.

2. Practice.Practice.Practice!Rehearse out loud with allequipment you plan on using.Revise as necessary. Work tocontrol filler words; Practice, pauseand breathe. Practice with a timerand allow time for the unexpected.

3. Know the audience. Greetsome of the audience membersas they arrive. It’s easier to speakto a group of friends than tostrangers.

4. Know the room. Arrive early, walkaround the speaking area andpractice using the microphoneand any visual aids.

5. Relax. Begin by addressing theaudience. It buys you time andcalms your nerves. Pause, smileand count to three beforesaying anything. ("One one-thousand, two one- thousand,three one-thousand. Pause. Begin.)

Transform nervous energy intoenthusiasm.

6. Visualize yourself giving yourspeech. Imagine yourself speaking,your voice loud, clear andconfident. Visualize the audience

clapping – it will boost yourconfidence.

7. Realize that peoplewantyou to succeed. Audienceswant you to be

interesting, stimulating,informative and entertaining. They’re rooting for you.

8. Don’t apologize for anynervousness or problem – theaudience probably never noticedit.

9. Concentrate on the message –not the medium. Focus yourattention away from your ownanxieties and concentrate on yourmessage and your audience.

10. Gain experience. Mainly, yourspeech should represent you — asan authority and as a person.Experience builds confidence,which is the key to effectivespeaking.

C .A . L oke s h P o k h a r n a ,

CA in Mfg. Industry

Always Listen to Mom!

A W arning for those who don't listen totheir mothers when they used to tell us DONOT.... I REPEAT...DO NOT Talk tostrangers .. Especially in restrooms... Here'swhy...

While waiting to catch a plane in the Melbourne Airport, I decided to visit the restroom. Thefirst cubicle was occupied, so I went into thesecond one. I was no sooner seated andcomfortable than I hear a voice from the firstcubicle ask, "Hi, how are you doing?" W ell, Iam not the type to chat with strangers inrestrooms, and I really don't know quitewhat possessed me, but anyway, Ianswered, a little embarrassed: "Not bad."

And the stranger said: "And, what are youup to?" Talk about your dumb questions! I wasreally beginning to think this was too weird! SoI said: "W ell, just like you, I'm waiting to board a

jet. "

Then, I heard the stranger, all upset, say,"Look, I'll call you back. There's some idiotin the next stall answering all the questionsI'm asking you!"

BECOME A GOOD

OBSERVER The 5 W's and an H of Life

We must never allow a day to passwithout finding the answers to alist of important questions suchas: What is going on in ourindustry? What new challenges arecurrently facing our government?Our Community? OurNeighbourhood? What are the newbreakthroughs, the new

opportunities, the new tools andtechniques that have recently cometo light? Who are thenew personalities that areinfluencing world and local opinion?

We must become good observersand astute evaluators of all that isgoing on around us. All eventsaffect us, and what affects usleaves an imprint on what we willone day be and how we will one daylive.

One of the major reasons why

people are not doing well isbecause they keep trying to getthrough the day. A moreworthy challenge is to try to getfrom the day. We must becomesensitive enough to observe andponder what is happening aroundus. Be alert. Be awake. Let life and

all of its subtle messages touch us. Often, the most extraordinaryopportunities are hidden among the seemingly insignificant events of life. If we do not pay attention to these events, we can easily miss theopportunities.

So be a good observer of both life and the world around you!

When I was in grade 3, I learned a technique of journalistic writing using the5W's + H. Asking

http://www.caclubindia.com/profile.asp?member_id=296089




















"WHO, WHAT, WHERE, WHY, WHEN andHOW" was a formula we used to mapout all of the details to get a completestory. By asking each of thosequestions we were able to reveal thewhole story without leaving a rockunturned. Little did I know at that timehow effective this mind mapping toolwould be in uncovering the whole truthof a person's life. By asking each of

these questions, you could better createa clear vision for personal growth, goalsetting and timed framedachievements. Let's take a look at howthese questions can be applied to yourlife.

W

H

O

?

At some point, I think everyone hasasked themselves "WHO AM I?" Howdo you define an identity? What arethe true elements that make a persongenuinely unique? Although the factors

could change from person to person,there are some things that apply toeveryone like having values and/ormorals. Below are a few questions youcould ask yourself to help define youridentity:

What value

s do you hold hi

ghest?What would

you like

your legacy to be? How do youwant others to view you? Whatdo you feel is your life'spurpose?

By looking internally and taking the time to come up with honest responses, youcould better form your identity and start living your true authentic self, while beingaligned with your life's purpose.

WHA

T?

By having a solid understanding of what you want, you are able to set goals andtake steps to create your IDEAL LIFE. When I was training to become a coach atthe World Coach Institute, one of my instructors shared with the class one of themost profound questions that can be used to uncover any goal or personaldestination you may have.

What is your ultimategoal?

By asking this question, you can dig deep and remove all of the superficial layersand get to the root of what is going to make you successful: THE DRIVE ANDMOTIVATION OF ACHIEVING YOUR ULTIMATE GOAL!!! Sounds pretty good doesn'tit? The first step of achievement would be assessing your daily, weekly, monthlytasks and ensure they are stepping stones to the ultimate goal. If you start to feellost, ask yourself if what you are doing fits in with this wonderful ultimate goal. If itdoesn't, you need to get

Asking "WHO, WHAT, WHERE, WHY , WHEN and HOW" was aformula we used to map out all of the details to get a complete

story. By asking each of those questions we were able to reveal thewhole story without leaving a rock unturned.



period. Similarly,

Project agement

Marketing HR and IT-

ware professionals saw dips

within range of 2% and 6%respectively ng the same time

period.

Source: Naukri.com—July 2012 Report

Caption describing picture or graphic.

FUNCTIONAL AREA

time

Man

ANALYSIS

Soft

theITES and BPO professionals saw increased

duridemand over the last one month with jobindex moving up by 16% in Jul-12

when compared to Jun-12. Sales,

Volume 1, Issue 1 Page 3

The 5 W's and an Hof Life

back on track by whatever means

necessary.WHER

E?

Have you ever sat and day dreamedabout where you'd like to be 5, 10 15or 20 years from now. What sort of lifeare you living? Who is with you? What isyour living environment look like?Have you achieved all of your goals?Having the drive to dream aboutwhere we would like to be iscertainly a strong force in achievingyour ultimate goal.

When asking yourself where you'dlike to be whether literally or

figuratively, you need to focus on thepositive and less on where you don'twant to be. If you think about asthough it has already happened, youare far more likely to attract thosegoals. If you focus on the positive, youwill attract the positive but thesame works with the negative. If you continually focus on where youdon't want to be, you're far more likelyto attract exactly what you don'twant. One thing that is veryimportant to establishing somedirection in your life is by knowingwhen you have reached

WHE

N?

There is a great tool that many coaches and other professionals use for goalsetting. It is the acronym:

Specific, Measureable, Achievable,Realistic, Time-bound

I love this tool as a coach because it makes the process of setting goals mucheasier. For the purpose of this segment we will just focus on the Time Framedportion of SMART. Set a time limit on when you would like to achieve your goal.Without a time limit, there is no sense of urgency in achieving your goal. Having atime frame also allows you to measure your progress.

HOW

?

So I guess this is the million dollar question. You have established yourself as atruly unique individual, have an understanding of what your ultimate goal(s) is,you know what you want your life to look like and where you'd like to be, you areclear why your goals are important to you and you've given yourself a time framefor completion. Now what? You need to create an action plan for making all of thesethings happen. Start living the way you want your life to be, embody your goals,stay true to your vision and write down the steps you are going to take in order tolive your IDEAL LIFE daily. Ensure that every life decision you make is a significant

piece of your li fe goal puzzle and that all of the pieces fit together. Have fun,embrace your passion and stay true to "WHO" you really are. Being honest withyourself will be your compass in whatever direction you want your life to lead.

SECTORAL ANALYSIS

A Naukri.comreport on HiringActivity in India

yourdestination.

WHY

?

Why is it so important to achieve yourgoals? Thismay seem a bit obvious but honestly if you can't name a few reasons off thetop of your head, your goals may not bepowerful enough. The first step couldbe asking yourself why these goalsare important to you. You need togive your goals conviction. If youdon't, you are far less likely toachieve them. Setting goals gives you along term vision and short termmotivation. There is also a sense of

pride when you have completed yourgoals. Here are some great questionsyou can ask to pave your way throughgoal setting.

What will I gain by achieving mygoals? What will I gain by notachieving my goals?How will my life be better by achievingmy goals? How will I feel knowing whatI've accomplished? Does this helpshape my legacy?

Remember that only you cananswer these questions, but you maygain some clarity and a sense of urgency in accomplishing your goals

when you fully understand why you aretrying to achieve them.

SECTORAL ANALYSIS

Most industries have started

feeling the brunt of a slowdown.

Banking sector has seen the

highest month on month dip with

hiring activity going down by 16% in

Jul-12 when compared to Jun-12.

On a monthly level, Oil and Gas,

Software services and Auto Sector

saw recruitment levels dip within

the range of 2% and 4%

respectively over the same timeperiod. Although sectors like ITES,

Telecom and Insurance have

seen about 4% to 7% increase

in their hiring levels in Jul-12

when compared to Jun-12, the

overall hiring level for these sectors

are still 12%,

18% and 35% lower than pre

recession levels.

FUNCTIONAL

AREA

ANALY SIS

ITES and BPO professionals saw

increased demand over the last

one month with job index moving

up by 16% in Jul-12 when

compared to Jun-12. Sales,

Accounts and Production

professionals have seen a

steady movement in their hiringnumbers over the last one month.

On the contrary, Banking and

Insurance professionals saw

16% dip in their demand during thesame

time period. Similarly, Project

Management Marketing HR

and IT- Software professionals

saw dips within the range of

2% and 6% respectively during

the same time period.



Try this Tongue Twister

Purple Paper People, Purple

Paper People, Purple PaperPeople

Do write to us to share your

feedback and contribute articles:E/002, Green Park, Near Shantivan

(MHADA), Off. Link Road, Andheri

(W), Mumbai - 400 053,

Maharashtra, India

Phone: +91 9820530 995

E-mail:sarfaraz.c a lib re c re at o rs @ g m a il .c o m

www .ca l ib r e c r e a to r s .co m

Calibre Creators : Our GuidingPhilosophy

Calibre Creators believes in

building Life-Long Relationships withthe participants of its trainingprogrammes, especially the students.We expect to become their mentorsand be able to provide them effectivesolutions till the time they are wellestablished in their careers.

Our Business Focus: We aim to providetraining and life- changing interventionsin these principle areas:

Personal and Corporate Training and Development • Academic : Programs that would enable students to enhance their abilities / attitude for future

education oriented endeavours.

• Career / Corporates: Programs that would help individuals enhance their attitude, ambition, personality, skill profiles to

improve their journey in their chosen vocations or professions

• Life : Programs that would equip individuals of all ages and profiles with essential skills or outlook to further enhance their

rout ine life experiences with the objective of building a better society.

• Community: Programs that would enable individuals or groups of individuals to improve their relationships within / withtheir immediate environment and those touching their lives.

Myths about Reality of HR Professionals

Myth # 1 - People go into HR because they like peopleReality # 1 Today’s HR professionals are business people who enjoy the challenges of working with people; notunlike project

engineers who enjoy building things.Myth # 2 - Anyone can do HR!!!Reality# 2 - We have to approach human resources not from a traditional view of what has been done in the

past, but from a business view of what results need to be achieved and then what HR practices andpolicies can help the company reach those results. (to be continued in next issue)

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calibre creators newsletter-sept 12

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