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Presented by Bensinger, DuPont & Associates For California Council on Problem Gambling

Problem Gambling Help Line Report

13

Bensinger, DuPont & Associates 134 N. LaSalle, Suite 2200 Chicago, Illinois 60602 312-726-8620

2010 2011 2012 2013January 2031 1839 1628 1509February 1827 1787 1564 1463March 3732 2077 1838 1753April 2679 1988 1577 1479May 2710 1913 1601 1558June 2165 1831 1580 1590July 2272 1967 1731 1627August 2105 1888 1617 1501September 1925 1574 1455 1316October 1919 1627 1439 1379November 1736 1745 1446 1409December 2190 1830 1532 1578Average 2274 1839 1584 1514

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2013California Problem Gambling Help Line Statistics

Calls & Intakes by Month

2013 Page 3


1969 130649.1% 32.6%

First Shift73718.4%

Clinical Calls by Shift

Second Shift Third Shift

2013 Page 4


3170315

138

64

81

1523

3554

GamblerSpouse

Child

Parent

Sibling

FriendEmployer

TherapistOther

79.0%7.9%

3.4%

1.6%

2.0%

3.8%0.1%

0.9%1.3%

Type of Caller

2013 Page 5


166121

186

34178

86

163 28

1854064971

179209

23654156

131

1417924014762

73

2.4%0.9%4.9%

4.6%3.3%

5.1%

4.5% 0.8%

5.1%11.2%1.4%2.0%

3.6%

3.9%2.2%6.6%4.1%1.7%

5.0%5.8%

6.5%1.5%4.3%

2.0%(925)

(408)(415)

(510)

(213)(310)

(209)

(323) (831)

(909)(916)

(949)(707)(714)

(760)(805)(818)

(530)

(559)(562)(619)(626)(650)

(661)

48(858) 1.3%

171 4.7%(951)

13 0.4%(424)0 0.0%(657)

0 0.0%(747)

0 0.0%(442)

Caller Area Code

2013 Page 6


1654Female2358Male 58.8% 41.2%

Gender of Caller

389

280910

767792478250

323

0.1%2.5%7.8%

25.2%

21.3%22.0%13.3%

6.9%

0.9%0.1%

Under 18Age 18...21Age 22...25Age 26...35

Age 36...45Age 46...55Age 56...65Age 66...75

Age 76...85Age 85+

Caller Age

2013 Page 7


1373Married 37.3%347Divorced 9.4% 73Separated 2.0% 76Widowed 2.1%217Cohabitant 5.9% 1594Single 43.3%

Caller Marital Status

2013 Page 8


African American 710Hispanic 14Pacific Islander

119Chinese98Filipino

92VietnameseKoreanAsian Indian

19.3% 0.4%

3.2%2.7%

2.5%2.6%1.2%

96

44

Other Asian 3.6%131

1783Caucasian 48.5%

457 12.4%Other Ethnicity 2.7%10020Japanese 0.5%

10Native American 0.3%

Caller Ethnicity

2013 Page 9


Lottery 293 7.6%

Indian Casinos 2593 67.0% Nevada Casinos 122 3.2%Bingo 16 0.4%

Horse Racing 42 1.1%Sports Betting 131 3.4%

Internet (Cards) 26 0.7%Internet (Other) 13 0.3%

Card Rooms 566 14.6%Cards (private) 18 0.5%

Other 30 0.8%

Stock Market 20 0.5%

Lottery

Indian Casinos Nevada CasinosBingo

Horse RacingSports BettingStock Market

Internet (Other)Other

472

130 6110

1476611

551.7%

14.2% 6.7%1.1%

1.5%8.3%0.7%1.2%

0.5%

Internet (Cards) 9 1.0%Cards (private) 10 1.1%Card Rooms 109 11.9%

Primary Gambling Preference

Secondary Gambling Preference

2013 Page 10


Newspaper 5 0.1%

Mailings 29 0.7%

Lottery 322 8.2%Phonebook 17 0.4%

National Help Line 20 0.5% Repeat Caller 619 15.7%

Therapist 22 0.6%Television 81 2.1%

Community Agency 8 0.2%

Radio 164 4.2%

Self Help Group 23

Other 83

Friend 88 2.2%

2.1%

Billboard 72

Tribal Casino 1580 40.2%

20Racetrack

10.0%393Card Room

4Convenience StoreSocial Network

I-Net AdOther WebsiteOther PG Website

OPG WebsiteCheck Cashing Center

Electronic Signage

159

68

7

12

134

1

2

4.0%

1.7%

0.2%

0.3%

Caller Referral Source

0.6%

1.8%

0.5%

0.1%

3.4%

0.0%

0.1%

2013 Page 11


Self-‐Reported Information

FemaleMale

Lottery 244 8.0%

Indian Casinos 2098 68.4% Nevada Casinos 93 3.0%Bingo 12 0.4%

Horse Racing 33 1.1%Sports Betting 90 2.9%

Internet (Cards) 14 0.5%Internet (Other) 11 0.4%

Card Rooms 430 14.0%Cards (private) 12 0.4%

Other 19 0.6%

Stock Market 10 0.3%

Non Gambler Gender

371

219749

623626368220

202

0.1%2.4%7.5%

25.8%

21.5%21.6%12.7%

7.6%

0.7%0.1%

Under 18Age 18...21Age 22...25Age 26...35

Age 36...45Age 46...55Age 56...65Age 66...75

Age 76...85Age 86+

Gambler Age

Gambler's Primary Gambling Preference

1130Female2040Male 64.4% 35.6%

Gambler Gender

Total Debt ReportedAverage Debt $18,275 $25,457,459

Gambler's Indebtedness

Under 18Age 18...21Age 22...25Age 26...35

Age 36...45Age 46...55Age 56...65Age 66...75

Age 76...85Age 86+

Gambler's Average Debt by Age

Total Spent Per Yearon Gambling

Average Spent Per Yearon Gambling

$27,856 $42,256,975

Gambler's Spending

37.8%318 62.2%524

$0$4,189$6,997

$14,008

$19,253$17,576$24,840$95,100

$5,292$0

2013 Page 12


Self-‐Reported Information

27.8% 72.2%Yes No

20.7%Multiple Daily10.4%Once Daily

12.6%Every Other Day29.3%Weekly

47.1%Instant Games Drawings 29.9% Instant and Drawing 23.0%

Big Payoffs 27.0%

Number of Gamblers Playing the Lottery

Type of Lottery Game

Frequency of Lottery Play

Average Number of Lottery Tickets Purchased Per Occasion

12.0

2013 Page 13


Gambler Stage of Change

2013 Page 14


Caller County Callers Per County Number of Gaming Venues

LOS ANGELES 784 10 Los Angeles

SAN DIEGO 379 12 San Diego

SACRAMENTO 349 11 Sacramento

RIVERSIDE 324 11 Riverside

ORANGE 258 1 Orange

SAN BERNARDINO 198 2 San Bernardino

SANTA CLARA 156 3 Santa Clara

CONTRA COSTA 136 6 Contra Costa

ALAMEDA 106 5 Alameda

SAN FRANCISCO 85 0 San Francisco

FRESNO 81 4 Fresno

PLACER 71 2 Placer

STANISLAUS 58 3 Stanislaus

SOLANO 56 0 Solano

HUMBOLDT 56 6 Humboldt

SAN MATEO 50 2 San Mateo

TULARE 41 5 Tulare

KERN 40 4 Kern

EL DORADO 39 2 El Dorado

SAN JOAQUIN 38 7 San Joaquin

SONOMA 34 3 Sonoma

VENTURA 32 1 Ventura

BUTTE 25 3 Butte

YOLO 24 1 Yolo

SHASTA 17 3 Shasta

MONTEREY 17 4 Monterey

MARIN 17 1 Marin

SANTA BARBARA 13 2 Santa Barbara

NAPA 13 1 Napa

LAKE 13 4 Lake

MADERA 11 2 Madera

CALAVERAS 10 0 Calaveras

NEVADA 9 1 Nevada

KINGS 9 2 Kings

IMPERIAL 9 3 Imperial

TUOLUMNE 7 2 Tuolumne

SUTTER 7 0 Sutter

MERCED 7 2 Merced

2013 Page 15


Caller County Callers Per County Number of Gaming Venues

DEL NORTE 7 2 Del Norte

YUBA 5 2 Yuba

MENDOCINO 5 4 Mendocino

AMADOR 4 1 Amador

SANTA CRUZ 3 0 Santa Cruz

SAN LUIS OBISPO 3 5 San Luis Obispo

PLUMAS 3 0 Plumas

INYO 3 1 Inyo

COLUSA 3 1 Colusa

TEHAMA 2 1 Tehama

SAN BENITO 1 0 San Benito

GLENN 1 0 Glenn

2013 Page 16


Indian Casino of Choice

Agua Caliente Casino 18

Augustine Casino 4

Barona Valley Ranch Resort & Casino 55

Bear River Casino 5

Black Bart Casino 2

Black Oak Casino 12

Blue Lake Casino 38

Cache Creek Casino & Bingo 145

Cahuilla Creek Casino 5

Casino Morongo 43

Casino Pauma 3

Chicken Ranch Bingo & Casino 2

Chukchansi Gold Resort & Casino 7

Chumash Casino 18

Colusa Indian Casino & Bingo 4

Coyote Valley Shodokai 1

Diamond Mountain Casino 1

Eagle Mountain Casino 10

Elk Valley Casino 4

Fantasy Springs Casino 3

Feather Falls Casino 2

Gold Country Casino 4

Golden Acorn Casino 3

Harrah's Rincon Casino and Resort 19

Havasu Landing Resort & Casino 1

Hopland Sho-Ka-Wah Casino 2

Jackson Rancheria Casino & Bingo 9

La Jolla Trading Post 8

Lucky Bear Casino & Bingo 2

Lucky Seven Casino 2

Mono Wind Casino 5

Paiute Palace Casino 7

Pala Casino 24

Palace Indian Gaming Center 4

Paradise Casino 3

Pechanga Resort & Casino 138

Quechan Casino Resort 1

Red Fox Casino 2

2013 Page 17


Indian Casino of Choice

Red Hawk Casino 54

River Rock Casino 20

Robinson Rancheria Casino 1

Rolling Hills Casino 2

San Manuel Casino & Bingo 242

San Pablo Lytton Casino 82

Santa Ysabel Casino Report 1

Soboba Casino 18

Spa Resort Casino 13

Spotlight 29 3

Sycuan Casino 27

Table Mountain Casino & Bingo 27

Tachi Palace Casino 7

Thunder Valley Casino 151

Twin Pine Casino 6

Valley View Casino 21

Viejas Casino 29

Win-River Casino Bingo 8

2013 Page 18


Translations

Chinese 22 10.1%

Korean 3 1.4%

0.0%Laotian 0

Mon-Khmer, Cambodian 2 0.9%

Other 7 3.2%

TTY 0 0.0%

Russian 0 0.0%

73.3%Spanish 159

Vietnamese 23 10.6%

Polish 0 0.0%

Miao, Hmong 0 0.0%

Armenian 1 0.5%

2013 Page 19


Percentage of Total Intakes

Total Number of Quality Assurance Requests

Percentage of Total Number of Intakes

Were you able to speak to a Help Line counselor immediately?

Did you think that the counselor was understanding?

Quality Assurance

Survey Questions

Total Number of Quality Assurance Surveys Received

Percentage of Total Number of Survey Requests

10493%

118

11%

26%

Did you receive a referral to GA or GAMANON?

Did you attend the GA or GAMANON meeting?

If you called about your own gambling problem, are you still gambling?

Do you think that calling the 800# helped you recognize the extent of you or someone else's gambling problem?

Would you recommend the 800# to someone with a gambling problem?

3%

4%

15%

65%

60%

8%

1%

97%

96%

85%

35%

40%

92%

99%

Yes No

*Data is based on caller's willingness to disclose information.

2013 Page 20


2013 Examples of Comments from California Callers who Completed QA Surveys

Has attended 2 sessions so far...and working on workbook. Grateful for help line.

Help line was fantastic.

Son & caller attend GA and Gamanon..son is also seeing a counselor. Working well.

Caller has been sick with the flu and back surgery, but no gambling since calling. Going to attend GA. States, "Thank you for all your support,you guys are great in what you do."

Still seeing the counselor, thankful of service.

Gambling has cut back, thanks to help line.

Has been attending GA 2x week, love the meetings, within comfort zone.

Doing C2C with Vanessa. No GA in her area. C2C is going very well.

Did not follow up on referrals, but has been doing well on his own. Counselor on line was helpful, also received info in the mail.

Very helpful and feels more relaxed and focused on what she was trying to do.

"Thank you for providing the service."

Glad the help line is there if she ever just needs someone to talk to .

Caller has stopped gambling since calling, help line was great.

Gambled 2-3x since calling the help line but had an "epiphany" of sorts and has stopped gambling.

Glad to find the help line because she did not have anyone else to talk to.

Does have urges, but hasn't gone since calling. Help line made a difference.

Thankful for the help line, feels like she can be a living testimony for broken people.

Reminded to give those referrals a call, been very busy, Gambling comes in spurts, hasn't gambled much since. Thankful for the follow up.

Thank you to the help line. Realized that gambling was too much and not just entertainment.

2013 Page 21


2013 Examples of Comments from California Callers who Completed QA Surveys

"Glad this service is available, really got me back on the right track."

Since call to help line, cut back dramatically, goes to meetings regularly.

Great resources. Caller is gambling a lot less than before.

Hard to stop, did not take advantage of resources yet, but has slowed down since calling. The help line made a difference.

Saving lives, saving his marriage, going to GA too and about to get a sponsor. Thankful.

2013 Page 22

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