California State LibraryOctober 12, 2010

Gaining Staff Buy-in

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Flickr: Chewy Chua

The 2010-2011 Series

• October 12, 2010• 12 - 1pm Pacific

Gaining Staff Buy-in

• February 10, 2011• 12 – 1 pm Pacific

Building a Community of Practice

• June 28, 2011• 12 – 1 pm Pacific

Measuring Impact and Outcomes

• August 3, 2011• 12 – 1 pm Pacific

Tentative: Cultivating Authentic Volunteer

Leadership

Nonprofit Life Cycle

Susan Kenney Stevens, PH.D.

Idea Start-up Growth Maturity Decline Turnaround Terminal

Encountering Resistance

Environment

System

Groups

Individuals

Change is the only constant.

Heraclitus

Sources of Resistance

Fear and Insecurity

Low Morale and Burnout

Resentment and

Disagreement

Ignorance InertiaGroupthink and Conflict Avoidance

Breaking Through

If everybody is thinking alike, then somebody isn’t thinking.

George S. Patton

Flickr: dan zen

San Jose Public Library

Joan Young

What resistance did you face?

What did you do or not do?

What happened?

What’s next?

Flickr: dan zen

Fresno Public Library

Elizabeth Finkle

What resistance did you face?

What did you do or not do?

What happened?

What’s next?

Flickr: dan zen

Roseville Public Library

Gail McGrath

What resistance did you face?

What did you do or not do?

What happened?

What’s next?

Welcome to the Pilot Launch

Flickr: aak ook

Breaking Through

Good ideas are not adopted automatically. They must be driven into practice with courageous patience.

Hyman Rickover

Anchor Change in the Culture

Communicate and Learn

Breakthrough Steps

Establish Urgency

Convene Teams

Paint the Vision

Give Permissio

n

Work Through

Obstacles

Create Short

Term Wins

Breakthrough Strategies

• Let resisters speak their truth

• Hear reasons for agreementListen

• Focus on what’s right, not who’s right

• Be patientAccept

Breakthrough Strategies

• Why? How? What?• Questions encourage

logic and reasonAsk

• Win by losing• Show understandingGive

Flickr: Max-thinks-sees

The innovation point is the pivotal moment when talented and motivated people seek the opportunity

to act on their ideas and dreams.

−W. Arthur Porter

Thank You!

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