Steps to fix Netflix Issues on your Apple TV

Fix Netflix Issues on your Apple TV 2 and Apple TV 3

• Restart your Apple TV by unplugging it from power for 15 seconds, then plugging it back in. Once your Apple TV has restarted, launch Netflix and attempt to watch your movie or TV show again.

Reset your Apple TV

• From the main Apple TV menu, navigate to Settings.• Select General.• Select Network.• Select Test Network.• Select OK.• Select Yes.• Select the download speed you expect from your Internet

connection.• If the connection test fails, see Apple's support site for help

troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Test the Internet connection on your Apple TV

Refresh any outdated Netflix information stored on your Apple TV by signing out of Netflix and then signing back in.

• Make sure you're using the remote that shipped with your Apple TV and not the Remote app on your iOS device.

• Navigate to the main Netflix menu inside the app and select Sign Out.• Select Yes to sign out.• Launch the Netflix app again.• Select Already a member? Sign in.• Enter your Netflix email and password.

After signing back in to Netflix, attempt to stream your movie or TV show again.

Deactivate and reactivate the Netflix app

Fix Netflix Issues on your Apple TV 4

• From the main Apple TV menu, navigate to Settings.• Select Network.• Under Connection, ensure it says Connected.• If the connection test fails, see Apple's support

site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Test the Internet connection on your Apple TV

• Double click the Home button • Swipe right or left so Netflix is in focus.• Swipe up to force quit the Netflix app.• Try Netflix again.

Force Quit Netflix

• Unplug your Apple TV for at least ten seconds.

• Plug your Apple TV back in.• Try Netflix again.

Reboot your Apple TV

• From the home screen, highlight the Netflix app.• Press and hold in the center of the touchpad until

the Netflix icon starts to shake.• Press the play/pause button to delete the app.• Select Yes to confirm• Reinstall Netflix from the App Store and try Netflix

again.

Reinstall the Netflix app

If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:

• From the main menu, select Settings.• Select System.• Select Software Updates.• Select Update Software.

If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware.

Check for updates

Once you've downloaded any available updates (or if there were no updates available), launch Netflix and attempt to watch your movie or TV show again.

• If you're still not able to connect to Netflix, here are some steps to resolve network connection issues or call us 1855-856-2653.

Troubleshoot network connection issues

For more info visit at www.netflixcomactivate.com