ResourcesResources

Resources

Resources

Resources

Resources

Resources

Bangladesh is full of resources ………………..

To use our human resources we are going to start our

Md. Muzahidul Islam

+8801818534962muzahid41@gmail.com

II did this presentation in 2007 when I was in 3rd semester of my BBA program .

Now I am with GMG Airlines Ltd. In Commercial Department.

Business Plan

The Presentation is on

A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation.

Call Center

Where is Pacific Call Center?

Pacific call center

House No. 34, Road No. 27/A, Dhanmondi, Dhaka- 1209.

Operational diagram of Pacific call center

What is/will be the service's demandTotal world market is $ 65 billion

Bangladesh can capture now Tk.650000000

1st year(2009)

2nd year(2010)

3rd year(2011)

4th year(2012)

660000000+

690000000+

695000000+

705000000+

Market Analysis

Projection of 4 years market in Bangladesh :

Tk.

Mill

ion

Year

Company’s skill & Uniqueness

Company’s skill & Uniqueness

1.Employees will be trained by our own training center2. Skill labor force3. Best technology will be used4. Medical facilities for employee

Strength

• Price of the service is low

• Skill engineers are always on feet

• 100% security of data

• Quality service

• Dynamic strategy.

Opportunities

1. Huge Labor Force

2. Cheap Labor Cost

3. Cheap Office Rent

4. Low Electricity Bill

1. Costly IPLC Connection2. Load shading 3. No Financial Support (bank support)4. Less amount of skill employee 5. Unskilled management6. Bangladesh is not a brand name7. Unskilled marketing 8. Complicated government administration 9. Political crisis10. Small amount of information supplied by government.

Problems & obstacle

Segmented Targeted market:

Pacific Call Center mainly target US, UK & Australian big companies to provide them customer care support.

We mainly target Telecommunication sector, Medical Center, Law firm & Large manufacturing firms.

CustomersCustomers are coming from USA, UK, Australia.

Those are service based and manufacturing company.

USA

Australia

BangladeshUK

Voda phone

Microsoft Corporation

Sydney Medical Center

Competitors:

Mainly there is no competitors in BangladeshBangladesh.

But as country India, Philippine, Vietnam etc. are our competitors.

India

Philippine

Vietnam

BangladeshBangladesh

Competitors strength

Competitors strength

1. Experience

2. Well infrastructure

3. Skill labor force

4. Permanent buyer

5. New technology

Competitors weakness

3.High electricity bill

2.High Office rent

1.High salary

Management of Pacific Call Center believe that providing quality service is the first work to reach their target.

3. Marketing Strategy

Marketing department always communicate with the company management & with the customer to know their comments.

Our target to capture market

2009

2010

2011

2012

151110000

226665000

377775000

528885000

151110000

226665000

377775000

528885000

09 10 11 12

>>> We are giving our advertisement through

internet, magazines & business newspaper.

Advertising-

Specific Sales Strategy

Pacific Call Center will set some agent to US, UK, Australia to make new buyers.

During the first twelve months, both the chief executive officer and vice president of marketing will play key roles in establishing contact with target customers.

We will provide some discount to the We will provide some discount to the company who will want to company who will want to Join with us within six months. Join with us within six months.

In which Stage the Company is

Idea Screening

Idea Generation

Commercialization

service Development

Test Marketing

Marketing strategy

development

Business analysis

Concept Development

and testing

We are completing

4. Services-1. Order taking Services

2. Answering Services:

4. Appointment Settings

6. Market Survey::• Customer Satisfaction• Market Research • Employee • Question Pro Research.

5. Mail receiving services

3. Information Supply

7. Data entry services

8. Content development services

9. Document Scanning & Sorting

10. Web search services

Future services

2. Collection Services:• Data collection debtors • Debt Recovery services

3.B2B Telemarketing services

4. Data capture services

6. Web site promotion services

5. B2C Telemarketing services

1. Database creation

International Private Leased Circuit

The connectivity between ‘Call Center’

and oversees client (s) would be

through IPLC. It is a gateway.

Automatic Call Distributor

Interactive Voice Response

Customer Service Officer

Computer Telephone Integration

How it will work?

Key personnel

Md. Muzahidul Islam, 23, Chairman and Chief Executive Officer

Md. Safat Salehin , 23, Vice President, Marketing

Fazlul Munim Chowdhury , 23, Vice President, Engineering

Md. Saidul Islam, 23,Director of Operation

S.M.M.A. Muhut, 23,Controller

50

75

125

175

2009 20112010 2012

We will increase our sit capacity up to 175 within 2012 set by step.We will increase our sit capacity up to 175 within 2012 set by step.

Capacity & future plan

Pacific call center will start it’s operation with 50 sits within 2009. Pacific call center will start it’s operation with 50 sits within 2009.

In which position we want to reach

>>>Still we are not starting our operation but we are working to capture leading position.

Registration

To get license we had to do these works:

1. Filling registration form & submit Tk. 5000 2. Submit diagram 3. Tax Identification Number summation which is collected from National Revenue Board (NRB)4. Trade license

ACT

>>>We get our license as per Amendment No. 1 of 2007 of the BTRC licensing procedure regulations, 2004 .

Ownership

Md. Muzahidul islam

Md. Safat Salahin

S.M.M.A. Muhit

Md. Saidul Islam

Fozlul Munim Chowdhury

1 1 1 1 1: :::

Capital Ratio

Organization chart

HR&

Admin

Operation

MarketingAccounting

&Finance

Health Care

Pacific Call Center

HR & Admin ManagerHR & Admin Manager

Training ManagerTraining Manager

General Service Manager

HR & Admin Department

OperationOperation DepartmentDepartment

Operation Director

Senior Engineer

Junior Engineer

Super visor

Call Operator

Marketing Department

Marketing Director

Marketing Manager

Marketing Agent

Accounting & Finance Department

Finance & Control Director

Legal & Vat manager

Manager - Financial Accounting

Health care departmentHealth care department

Doctor

Nurse

HR Recruitment strategy

We are mainly recruiting University students to our call center operator

They should complete at least 2 years of their study

Employees have to be assigned at lest for 3 years

We are mainly recruiting University students to our call center operator

They should complete at least 2 years of their study

SalaryCall center Operator $1.5 per hour

FinancialFinancialOur total investment is Tk.20,000,000

Individual investment:

Md. Muzahidul islam

Md. Safat Salahin

S.M.M.A. Muhit

Md. Saidul Islam

Fozlul Munim Chowdhury

4,000,000

4,000,000

4,000,000

4,000,000

4,000,000

There is no bank lone facility in Bangladesh for call center.

Use of fund

Tk. 250000

For IPLC line

Decoration

Cash on hand

Furniture

Electricity line & accessories

Computer

Registration

Tk. 1750000

Tk. 5000

Tk. 500000

Tk. 100000

Tk. 5600000

Tk. 6795000

Particulars TK.

(Year2009)

TK.

(Year2010)

TK.

(Year2011)

TK.

(Year2012)

Sales

Less (Expenses):

Salaries

Doctors remuneration

House rent

IPLC bill

Telephone bill

Electricity bill

Water bill

Gas bill

Insurance

Installation expense

Repairing cost

Transportation cost

Stationeries

Entertainment expense

Gross margin

Less:

Selling and admin. Expense

Earning before tax

Less: Tax

Net income

151110000

45333000

240000

270000

1200000

100000

150000

50000

4800

200000

50000

-----

270000

20000

30000

103192200

1500000

101692200

------

101692200

226665000

67999500

240000

270000

1200000

120000

200000

80000

4800

300000

25000

30000

270000

30000

50000

155845700

1800000

154045700

------

154045700

377775000

113332500

240000

270000

1200000

150000

250000

100000

4800

500000

50000

50000

280000

40000

70000

261237700

2500000

258737700

12936885

245800815

528885000

158665500

240000

270000

1200000

200000

300000

100000

4800

800000

25000

80000

290000

50000

100000

366559700

3000000

363559700

18177985

345381715

Pacific Call Center In come statement4 Years projection

Net Income

0

50000000

100000000

150000000

200000000

250000000

300000000

350000000

2009 2010 2011 2012

Net Income

Prevent upcoming dangers of declining net income

Time line

Sal

es &

pro

fit

2008 2009 2010 2011 2012 2013

New Service

PLC

THE END