call recording catalog 2012
TRANSCRIPT
phone call recording www.Versadial.com Order at 949-457-0650®
Page Contents
1 Cover
2 Contents
3 Whatisphonerecording?
4 5benefits
5 Versadial’scompetitiveadvantages
6 Choosetherightsolutionforyou
7 Quotesandordering
8 Becomeareseller
9 VSLoggersoftware
10 Remoteaccessoptions
11 SidebysidecomparisonofVersadialtelephonerecorders
12 VDL-Kit
13 ListofVDL-KitPCIrecordingcardsavailable
14 3stepinstallation
15 VDL-PCMidtowerrecordingsystem
16 VDL-IND1,2,3,or4Rack-mountedrecordingsystems
17 VDL-MPDRPortablerecordingsystem
18 Choosethebestwaytorecord:Trunk,extensionorhandset
19 Setupscenarios:directanalog&verificationmessage
20 Setupscenarios:remoteaccess&recordingcontrol
21-24 TypesoftelephonelinesyoucanrecordandsupportedPBXsandphones
25 Warrantyandsupport
27 TechnicalSupportPolicy
28 Termsandconditions
Our purposeOurpurposeistomakephonerecordingapainlessexperienceforourcustomersbyprovidingsoftwareandhardwarethatisextremelyreliable,easytouse,easytomaintain,andeasytoupgrade,allatacompetitivecost.
About VersadialVersadialwasfoundedin1994andlaunchedit’sawardwinningVSLoggersoftwarein1999.SincethenVersadialhascontinuedtoimproveandupdateVSLoggeraswellaslaunchingothersuccessfultelecomsoftwaretitles.In2001VersadialwontheTMCCommunicationssolutionsproductoftheyearforVSLogger2.3.VersadialislocatedinIrvineCaliforniaandcurrentlyproducesacompletelineofphonerecordinghardwareandsoftware
Versadial catalog 2012
2
What is phonecall recording?
What is phone recording?Phonerecordingorvoicelogginghasbeenaroundfornearlyaslongasphones.Itconsistsofattachingarecordingdevicetophone,radiooraudiolinesandhavingawayofplayingbacktheserecordings.Callcenterswereearlyadaptersandmostofusarefamiliarwiththelittlerecordingatthebeginningofacallthatremindsusthat“thiscallmayberecordedfortrainingorqualityassurancepurposes.”
3 components of a Versadial phone recording system1A Windows based PC: YourexistingPC,orapreconfiguredPCfromVersadial.
2Voice recording boards:TheseplugintothePCIslotsofthephonerecordingPC.
3The software:InstalledontherecordingPC,andcomputersusedforremoteaccess.
Versadialphonerecorderscanrecordanalog,digitalextension,VoIP,T1,E1,PRI,BRI,orISDNphonelines.Radiooranyothertypeofaudiochannelcanalsobeeasilyrecorded.RecordingsaresavedonaharddriveandcanbeautomaticallybackeduptoarchivemediasuchasaDVD+RW,networkorexternaldrives.LivecallsaswellaspastrecordingscanbeaccessedoveraLAN,overtheinternetorthroughaPDA.
phone call recording www.Versadial.com Order at 949-457-0650®
InstallingSoftware1 2 3
3
Your company
phone linesPBXLAN
VS Logger
Customer
Employee phonesSupervisor’s PC
Phone recorder
5 benefits ofphone recording
1. Decrease liabilityAphonerecorderprovidesanimpartialrecordofwhatreallyhappenedduringacall.Thisallowsyoutodiffusepotentiallawsuitsasinoffensivelyaspossiblebye-mailingacopyoftherecordingtothethreateningparty.Ifacasedoesgotocourt,therecordingsareadmissibleasevidenceundermoststateandfederallaws.
2. Reduce costly mistakesAphonerecordersavescustomerinformationanddetailsthatotherwisemightbetypedincorrectlyorforgotten.Recordingscanbequicklyreviewedbymanagersoremployeestomakesurethatcustomerinformation,orderinformationorshippinginformationwasenteredcorrectly.Ifthereareerrorstheycanbefoundandfixedonthespotwithoutneedingtocontactthecustomeragain.Thisreducesshippingcosts,productreturnsandcustomeraggravation.
3. Increase customer & employee satisfactionEasilyfindcallsthatexemplifyexcellentcustomerserviceorsalesmanshipande-mailthesetoyouremployeesorusetheminatrainingmeeting.Likewise,poorqualitycallscanbefoundbymanagersandbesenttotheemployeestoallowthemtolearnfromtheirmistakesandimprove.Thiswillsteadilyimproveemployeeperformanceandinturn,increasecustomersatisfaction.Employeesappreciatehowtherecordingsbackthemupwhencustomersexaggerateorfabricateproblems.
4. Harvest sales & marketing dataAphonerecordingsystemgivesyoursalesandmarketingdepartmentsvaluabledatathatwillhelpthemdiscoverexactlywhatsalestechniquesormarketingcampaignsareworkingandmoreimportantly,whytheyareworking.Asalesmanagercanreviewcallsthatresultedinsuccessfulsalesandgleanwaystoimprovethesalesdialogsfortheentiresalesstaff.Amarketingmanagercanlistentothesamecallsanddiscoverwhatoffersareworkingbest,orthereasonscustomersgivefornottakingthoseoffers.Thishelpsthemarketingdepartmentchoosethemostsuccessfuloffersandcreatebetteroffersinthefuture.
5. Increase securityThesimplepresenceofaphonerecorderoncompanylinesoftenactsasadeterrenttoalltypesofsecuritybreachesorinappropriateemployeecalls.Suchsecuritybreachesorinappropriatecallscanbedetectedandthenusedtoeitheraddresstheproblemwiththeemployeeorifnecessarytoactasevidence.Thisresultsinincreasedproductivityaswellasreducedcostsandliability.
phone call recording www.Versadial.com Order at 949-457-0650®
4
Our competitive advantages
®phone call recording www.Versadial.com Order at 949-457-0650 5
Painless telephone recordingInover10yearsofoperationVersadialhashadnearzeropercentreturns,evenwithour30daymoneybackguarantee!JustaskanyofourcustomersandtheycantellyouhoweasyitistosetupandmaintainaVersadialsystem.
Wehavereferencenumbersavailableforcustomersinmanyindustries.ThesecustomersincludeNASA,Rolex,AlohaAirlines,UCDavisMedicalCenter,andmore.You’rewelcometogivethemacall.
Painlessalsomeanseasytoimplement.Mostofourcustomersareamazedathoweasyitistoimplementoneofoursolutions.Wehaveeasyvideo,audioandprintedquickstartguidesandtutorialstohelpyoualong.
Cost saving optionsOurpricesareamongthebestintheindustry.Wewerethefirsttooffercost-savingDo-it-yourselfkits.WiththeseyoucaninstallourcardsintoyourexistingPCs,savingthecostandmaintenanceofanothercomputer.
Wealsogiveyouunlimitedclientseatlicencesofoursoftware.Thatmeansbigsavingsifyouneedmultiplesupervisorstobeabletoaccessandmanageyourrecordingsfromtheircomputers!Nooneelseoffersyouthiseaseandsavings!
Wealsoknowmanyofyoudon’twantmaintenancecontracts,sowedon’tmakeyoupaythem.Ayear’swarrantyisincluded.Ifyouwantyoucangetanextendedwarranty,butwedon’tforceyoutopurchaseonelikesomeofourcompetitors.
Easy to integrate, maintain and scaleVersadialusesnon-proprietaryhardwarethatwilleasilyintegratewithyourWindowsenvironment.Thisalsomakesmaintenanceeasy,withouttheneedforspecializetechnicians.RecordingscanalsobeeasilyexportedintoindustrystandardWAVfiles.
Versadialsystemscanscalequicklyandeasily,growingasyougrow.Needmorelines?JustaddanotherrecordingKit.Needmorelicensestoaccessyourrecordings?Easy,justinstallthesoftwareonasmanycomputersasyoulike.Thereisnoseatlicensefeeandnolicensinghassles!
Choose the right solution in 3 steps
or
®phone call recording www.Versadial.com Order at 949-457-0650 6
Step 1: System, Kit, or just Software?Turnkey system simplicity...VersadialTurnkeysystemsarethesimplestwaytostartrecordingandmanagingyourcalls.Theycomecompletelypre-configuredforyourspecificneedsandincludethePC,recordingcardsaswellasallthenecessarysoftware,cablingandaccessories.Amidtower,arackmount,andportableformfactorsareavailableasturnkeysystems.
Kit savings Versadialwasthefirsttoofferkitphonerecordingsolutionsandthereasonisthesavings.YoucansavethousandsandputtingthekittogetherisassimpleaspluggingthecardintothePCIslotofyourexistingcomputer,installingthesoftwareandhookingupthecables.Thesekitsincludetherecordingcardandallnecessarysoftware,cabling,andaccessories.
Software only optionIfyoualreadyusesupportedrecordingcards,andwouldliketostepuptotheawardwinningandeasytouseVSLoggersoftwarethenyoucanchoosetobuyonlythesoftwarewiththeappropriatenumberofchannellicenses.
Step 2: How many lines to record?Versadialrecordingsolutionscanrecordfrom4to256phonelinesorchannelsinasinglesystemandmultiplesystemscanbelinkedtorecordwellover1000lines!RecordfromtheTrunklines,theextension,handsetorevenVoIP.Wecanshowyoutheprosandconsofeachoption.
Step 3: Add optional remote access software?AlloursolutionsincludetheVSLoggersoftwareandunlimitedlicensesofVSMonitorsoftwarewhichallowsyoutomonitorandmanageyourrecordingsfromremotemachines.VSMonitorcomesatnoadditionalcharge.Optionalsoftwareisalsoavailablethatallowsyoutoeasilymonitorandmanageyourrecordingsviawebbrowser(VSWeb),byphonewithanautomatedattendant(VSPhone),orwirelesslybyPDA(VSMonitorforPDA).
Get a quote & How to order
®phone call recording www.Versadial.com Order at 949-457-0650 7
The information you will needGather your answers from the previous page1)DoyoupreferaTurnkeysystemORakityouinstallinyourexistingPC?2)Howmanyphonesortrunklinesdoyouneedtorecord?*3)Doyouwanttoaddoptionalremotemonitoringsoftware?
Gather the following technical information1)Areyourincomingtrunklinesanalog,T1,E1,ISDNPRI/BRI,orVoIP?*2)Whatisthebrand&modelnumberofyourPBXorphonesystem?*3)Whatisthebrand&modelnumberofyourtelephonesets?*4)Howmanylocationsorbuildingsdoyouneedtorecordfrom?(*Yourtelecomcompanycanprovidethisinformationifyoudonotknowit.)
Get a quote todayGiveusacallat949-457-0650orE-mailusatsales@versadial.comIncludetheinformationyou’vegatheredaboveandwe’llgiveyouatquote.
Request a custom price quoteWarranty includedOurtrouble-freesystemsneedlittlemaintenanceandcomewitha1yearhardwarewarrantyaswellas1yearoffreetelephonesupport&softwareupgrades.
Step 1:Call949-457-0650,orgotoourwebsiteatwww.versadial.com/quote.html
Step 2:Onceyouarereadytoorder,letusknowandwecanprocessyourorderassoonaspaymentisreceived.Paymentscanbecheck,moneyorder,wiretransferorcreditcard.Net30isanoptioninsomecircumstances.
Step 3:WecanshipyourphonerecordingsolutiontoyouviaFedExorDHL.RecordingKitsandSoftwarewillshipwithin2-4daysandTurnkeysystemsshipwithin2-4weeks.
Allkitsandsystemscomewitha30daymoneybackguarantee.Ifforanyreasonyouarenotcompletelysatisfiedwithyoursolutionyoucanreturnitwithonlytheshippingcoststopay.Ourskilledtechnicalsupportstaffwillcalltomakesureyourrecordingsystemhasarrivedontimeandwillbeoncallforanyquestionsyouhaveduringsetup.
Become a Versadial reseller
®phone call recording www.Versadial.com Order at 949-457-0650 8
The market for phone recording:Versadialspecializesinvoiceloggingsoftware(alsoknownasphonerecordingorcallmonitoring)alongwithPCbasedrecorderthatisperfectforallbusinessmarkets.Security,telecom,callcenterspecialist,IT,andintegratorswillfindourproductsanaturalfitfortheirexistingcustomers.
AsaVersadialreselleryouwillfindthatalmostalltypesofbusinesseswillbeinterestedintheliabilityprotection,security,costsavingsandperformanceenhancementofavoiceloggingsystem.However,manysmallandmediumsizedbusinessesareunawarethatvoiceloggingiswithintheirreachandbudget.LargeenterprisebusinesseswillfindVersadialrecorderstobereliableandtrouble-free.Thekeyistouseour5benefitssalessheetsandonlinesoftwaredemostoillustratehoweasythesoftwareistouse,andthewayitdeliversthesebenefits.Ifyouarealreadyachanneldistributorforvoiceloggingproductsyouwillfindouruniqueadvantagesespeciallydesirableinclosingdealsforallyourclients.
Benefits:ResellerscaneasilygetaccesstoVersadial’ssalesandmarketingmaterialsfromoursecuredwebsitedownload.Versadial’ssalesteamcanassistresellerswithtechnicalquestionsandonlinedemos.Oursupportteamcanassistwithuserandadministrativetrainingoverthephoneatnoextracost.
Threediscountlevelsareavailableandaredeterminedbyreselleractiveparticipationandsalesvolume.Clientleadsareforactiveresellersqualifiedwithinspecificrequirementssuchaslocationandsalesvolume.Versadialtreatallresellersequally,sotherewillbenoterritoryorprojectconflicts.OEMsoftwareavailableforhighsalesvolumeresellers.
Techniciantrainingisavailableasself-trainingand/oronsitetraining.Technicalmanualsandtutorialmoviesareforself-trainingatnocost.On-sitetrainingatVersadial’sfacilityisforafee(optional).Trainingoverthetelephoneisalsoavailableatnocost.
Demorecordingkitisavailableatspecialpriceforresellersthatsign-upforon-sitetraining,forothersitisregularprice.Demorecordingkitallowsresellersforhands-onlearning,clientsupport,andsalespresentationoftheVersadialrecorder.Demokitwillrecord2-channelanaloglines,optionalhandsetadapterallowsforrecordinganytypesoftelephonesets.Demokitandoptionaltimerlicensekeywillallowreseller�sclientfor30-daytrialoftherecorder.
Referral program: Resellersthatdonotwishtosign-upforVersadial�sresellerprogramcanstillrefertheirclientstousandreceiveareferralfeeifsuccessfulsale.Thereferralfeeisdeterminedbytheoverallprojectdiscount.
Readytoapply?Callusorapplyonthewebat:www.versadial.com/reseller_app.html
Minimum system requirements:Windows7,XPPro,2003Server,1.5GHzPentiumwith512MbRAMAdedicatedharddrivepartitionORAsecondharddriveforrecordingsAvailablePCIslot
®www.Versadial.com Order at 949-457-0650
vs Logger
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VS Logger softwareVSLoggercomesbundledwitheverykitorsystemVersadialsells.VSLoggercanalsobepurchasedseparatelyandispricedbythenumberchannellicenses.
Record Automated recording Startandstoprecordingviaoneof12triggeringactions Recordallorparticularlinesatthetrunkorextension Recordunlimitedanalog,digitalorVoIPlines
Live monitoring Listentolivecallswithoneclick Quicklyrewindlivecallswithinstantreplaybutton Addtextnotes,grades,ortagstoalivecall
Auto archiving AutomaticallybackuptoDVD,orNetworkdrives Choiceof3compressionratesfrom6MB/hrto29MB/hr Remotelymonitordiskusageandsetreminderalarms
Share Powerful search filters Searchandsortrecordingsby12differentcriteria Examplecriteria:agent,callerID,note,grade,etc. Calendarsmakesearchingadaterangeeasy
Export to WAV files WAVfilerecordingscanbeeasilysharedviae-mail CRCmakesrecordingstamperproof
Integrate with databases TriggerrecordingswithanAPI PassdatafromVSLoggertoyourSQLdatabase
Remote access Scalablepasswordprotectionforremoteaccess AccessrecordingsviaLAN,PDA,phone,ortheweb UnlimitedseatlicensesofVSMonitorsoftwareatnoextracharge
Improve Custom notes Attachcustomtextnotestoanyrecording AttachaccountorP.O.numbersforquickaccess
Exportable reports Generateoneof9presetreportsinasingleclick Createandsavecustomreports,graphsandcharts Runreportsonalloronlyparticularsetsoflines Quality Control tests CreatecustomQCtestsoruseoneof4presets Gradecallswhilelisteningtothem QCtestsreportscanbeusedforemployeereviews
VS Phone automated attendant:Empoweryourroadwarriors,withoutmakingthemlearnanynewsoftware!Youcannowremotelymonitorlivecallsoraccessrecordingsbytelephoneanywhereintheworld.VSPhoneautomatedattendantmenuwillguideyou.Youcansearchrecordingsbytime,daterangeorphoneline.VSPhoneeasilyhandlesmultiplesimultaneoususersandhasscalablepasswordprotection.AnyanalogterminatingVDL-KitcardcanhavelinesdesignatedasVSPhoneautomatedattendantsatnoextracost.
®www.Versadial.com Order at 949-457-0650
Kit Mid-tower Portable Features 4 to 96 ( in one card ) 4 to 72 ( 3 PCI slots ) 4 to 96 ( 4PCI slots ) Number of lines recorded
PCI card 7-13” Mid-tower PC Portable PC Form factor
N/A Duo-Core Pentium 4 Processor
N/A 1 Gig 1 Gig RAM
N/A Two 400 Gig 200 Gig + 40 Gig Hard drive storage
N/A RAID 1 N/A RAID
N/A DVD+RW DVD+RW Removable storage
N/A 300W 300W Power supplies
N/A N/A N/A Redundant power?
Rackmount RackPRO Features 4 to 256 (10 PCI slots) 4 to 256 (10 PCI slots) Number of lines recorded
4U Rack-mount PC 4U Rack-mount PC Form factor
Intel Core-2-Core Intel Core-2-Quad Processor
1 GB DDR RAM 2 GB DDR RAM RAM
Two 500 GB hard drives Four 500 GB hard drives Hard drive storage
Mirrored / RAID 1 Mirrored/Striped RAID 10 RAID
Two DVD+RW Two DVD+RW Removable storage
Hot swappable Hot swappable Power supplies
YES, 650W N+1 YES, 650W N+1 Redundant power?
VS-Logger / Monitor VS Monitor for PDA VS Web Playback recorded calls Playback recorded calls Playback recorded calls Search recordings Search recordings Search recordings Add custom notes Add custom notes Add custom notes Password permissions Password permissions Password permissionsMonitor live recordings Monitor live recordings N/A Grade calls Grade calls N/AGenerate custom reports N/A N/A
Set recording options N/A N/A
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Remote access optionsVS Monitor remote access software is included!InstallVSMonitorsoftwareonasmanyremotecomputersasyoulike.Thereisnolicensingfee!EnjoyallthefeaturesandfunctionalityofVSLoggeronanycomputerconnectedbyLAN,WAN,orTCP/IP.Remoteaccessissafewithpasswordprotection
Optional VS Web server software:WorkonaMacintosh,LinuxorUnixbasedmachine?Noproblem,youcangetmanyofthefeaturesofVSLoggerthroughawebinterface.Useyourfavoritewebbrowsertosearch,andlistentocallrecordings,andevenaddnotes.SaveandE-mailcallrecordingsasWAVfilestoanywhereintheworld.UsethesamepowerfulsearchparametersasVSLoggersuchasbyextension,callerID,dialednumber,searchnote,time/dateorevencallduration.Youcanalsostartorstoptheliverecordingofphonelines.Scalablepasswordaccessprotectionisbuiltinalongwiththeabilitytosupportmultiplesimultaneousconnections.
Optional VS Monitor for PDA software:Makecallmonitoringmoreeffectivebycuttingthecordsthatkeepyoutiedtoyourdesk..VSMonitorforPDAhelpsyoumonitorandgrademorecallswhilestayingonthefloorandmoreeffectivelyinfluencingyouremployees.VSMonitorforPDAprovidesmanyofthesamefeaturesasVSMonitor.Monitorlivecalls,searchexistingcallrecordings,andviewcustomnotesandtags.VSMonitorworksonanyWindowsbasedPDAwithawirelessnetwork.
phone call recording www.VersaDial.com Order at 949-457-0650®
Kit Mid-tower Portable Features 4 to 96 ( in one card ) 4 to 72 ( 3 PCI slots ) 4 to 96 ( 4PCI slots ) Number of lines recorded
PCI card 7-13” Mid-tower PC Portable PC Form factor
N/A Duo-Core Pentium 4 Processor
N/A 1 Gig 1 Gig RAM
N/A Two 400 Gig 200 Gig + 40 Gig Hard drive storage
N/A RAID 1 N/A RAID
N/A DVD+RW DVD+RW Removable storage
N/A 300W 300W Power supplies
N/A N/A N/A Redundant power?
Rackmount RackPRO Features 4 to 256 (10 PCI slots) 4 to 256 (10 PCI slots) Number of lines recorded
4U Rack-mount PC 4U Rack-mount PC Form factor
Intel Core-2-Core Intel Core-2-Quad Processor
1 GB DDR RAM 2 GB DDR RAM RAM
Two 500 GB hard drives Four 500 GB hard drives Hard drive storage
Mirrored / RAID 1 Mirrored/Striped RAID 10 RAID
Two DVD+RW Two DVD+RW Removable storage
Hot swappable Hot swappable Power supplies
YES, 650W N+1 YES, 650W N+1 Redundant power?
VS-Logger / Monitor VS Monitor for PDA VS Web Playback recorded calls Playback recorded calls Playback recorded calls Search recordings Search recordings Search recordings Add custom notes Add custom notes Add custom notes Password permissions Password permissions Password permissionsMonitor live recordings Monitor live recordings N/A Grade calls Grade calls N/AGenerate custom reports N/A N/A
Set recording options N/A N/A
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Compare Versadial telephone recorders
VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity
Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity
All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.
®www.Versadial.com Order at 949-457-0650
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Call recording KitOptional multi-channel phone recording cardRecordfrom4to96phonelinesinasinglecard.Cardscanbeexpandedeasilytoacceptmoreordifferentlines.Assemblerequiredcombinationofrecordingcardsforanalog,digitalBRI,ISDN,T1,E1,PRIlines inonemachine.TheincludedVSLoggersoftwarewillcoordinatethecardstoworktogether.TheCallrecordingkitsupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.OurkitscanalsobeconfiguredwithoptionalmirroredharddrivesorsecondaryDVD+RWs.
Easy to install in your PCInstallationisassimpleaspluggingtheCallrecordingkitcardintoanavailablePCIslotinyourcompatiblePC,plugginginthenecessarycablestoyourphonesystem,andinstallingandconfiguringthesoftware.
WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.
Recommended PC Minimum PC requirementsWindows7,XPPro,Server,2003 Windows7orXPPro,Server,20031.5GHzPentium4with1GBRAM 800MhzPentiumwith256MbRAMDVD+RWdriveforarchiving PCImotherboard&ATXPowersupply(3.3V) Availablefull-sizePCIslot(3.3V13.83”x4.75”) Secondharddriveorpartitionforrecordingdata SoundcardconfiguredtoplayWAVfiles NetworkLANconnection(TCP/IP)
phone call recording www.VersaDial.com Order at 949-457-0650®
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Analog phone or radio recording cardsLines Type VDL-Kit Item #4 Passive/Terminating VDL4DY-A(LDA409-PCI)8 Passive/Terminating VDL8DY-A(LDA809-PCI)16 Passive/Terminating VDL16DY-A(LDA1609-PCI)24 Passive/Terminating VDL24DY-A(LDA2409-PCI)8 Passive VDL8DY–MOD-A(MOD-PCI)16 Passive VDL16DY–MOD-A(MOD-PCI)24 Passive VDL24DY–MOD-A(MOD-PCI)
Digital PBX extension / ISDN BRI recording cardsLines Type VDL-Kit Item #8 Passive VDL8DY-NGX8 Passive VDL8DY-MX16 Passive VDL16DY-NGX24 Passive VDL24DY-NGX4 Passiveserial VDL4DY-MOD-S8 Passiveserial VDL8DY-MOD-S12 Passiveserial VDL12DY-MOD-S8 Passiveparallel VDL8DY-MOD16 Passiveparallel VDL16DY-MOD24 Passiveparallel VDL24DY-MOD
Note: MOD and NGX kits differ in some functionality and supported PBX
T1 / E1 / ISDN PRI recording cardsLines Type VDL-Kit Item #24 Passive VDL24DY-T132 Passive VDL32DY-E148 Passive VDL48DY-2T164 Passive VDL64DY-2E124 Terminating VDL24DY-T132 Terminating VDL32DY-E148 Terminating VDL48DY-2T164 Terminating VDL64DY-2E124 Passive VDL24DY-MOD-T148 Passive VDL48DY-MOD-T172 Passive VDL72DY-MOD-T132 Passive VDL32DY-MOD-E164 Passive VDL64DY-MOD-E196 Passive VDL96DY-MOD-E1
VoIP recording cards: 4-64lines SMOD-PCI-xxVOIP
®
Installation & setupInstalling a Call recording-kitTheCallrecordingkitiseasytoinstallinanyPCthatmeetstheminimumrequirements.Itrequiresnospecialtoolsorcertification..FirstmakesureyourPCislocatedclosetowhereyouwillbetappingintoyourphonelines.TheninstalltherecordingcardinanopenPCIslot,turnonyourPCandinstallthedriversandVSLoggersoftware.HaveyourtelecomprofessionalconnectthecablesbetweenyourphonelinesandyourPC.Thensimplytestyourlinestoinsureagoodconnection.Installtimesdependuponthenum-berofphonelinestobeconnectedandwhetherSMDRinformationwillbecaptured.Atypicalinstallwillbearound2hours.Howeverifyouhavemorethan24lines,VoIPlinesorwishtointegrateSMDRdata,installationmaytakeupto20hours.
www.Versadial.com Order at 949-457-0650
Estimate30min.forthehardwareinstallation.
Estimate30min.forsoftwareinstallationandconfiguration.
Estimate30min.toseveralhourstoconnectandtestphones.(Dependenton#oflines)
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VS Logger
1. Install the recording card into a PCI slot
2. Install drivers and the VS Logger software
3. Connect the recording card to your phone lines
Installing...
VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity
Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity
All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.
®www.Versadial.com Order at 949-457-0650
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Mid tower call recorderMid-sized pre-configured PC for phone recordingIntelDuo-CoreProcessorwith1GBRAMUpto3PCIrecordingcardsofyourchoicemaybeinstalledATXCaseand300wpowersupplyWAVcompatiblesoundcardandhighqualityheadphonesTwo400GBDataHardDiskDrivesRAID1(Mirrored)DVD+RWs(800recordinghoursperDVD)KeyboardandmouseMicrosoftWindows7orXPProoperatingsystemVSLogger3.1preinstalledandconfigured
Pre-configured just the way you need itRecordfrom4to72phonelinesusinganycombinationofanalog,digitalPBXextensions,ISDNBRI,PRI,T1,E1recordingcardswithintheMidtowercallrecorder.VSLoggerispreinstalledandpreconfiguredforoutoftheboxreadiness.TheVDL-PCsupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.Compressioncanbeadjustedasdesired.At6MBperhour240GBwillgiveyouabout40,000recordinghours.
Turnkey simplicityOpenthebox,pluginthenecessarycablesandyou’rereadytogo.
WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.
VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity
Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity
All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.
®www.Versadial.com Order at 949-457-0650
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Rackmount call recorderRackmount PC pre-configured for phone recordingIntelPentium4orXEONProcessorwith1GBor2GBRAMUpto10PCIrecordingcardsofyourchoicemaybeinstalled19”longIndustrialRackmountcaseineither4Uor6Usizes3redundanthotswappablepowersuppliesat450Wor600WWAVcompatiblesoundcardandhighqualityheadphonesTwoorThree,400GBHardDrivesRAID1(Mirrored)orRAID52DVD+RWs(800recordinghoursperDVD)KeyboardandmouseMicrosoftWindows7orXPProoperatingsystemVSLogger3.1preinstalledandconfigured
Pre-configured just the way you need itRecordupto256phonelinesusinganycombinationofanalog,digitalPBXextensions,ISDNBRI,PRI,T1,E1recordingcardswithintheRackmountcallrecorderVSLoggerispreinstalledandpreconfiguredforoutoftheboxreadiness.TheRackmountcallrecordersupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.Compressioncanbeadjustedasdesired.At6MBperhour240GBwillgiveyouabout40,000recordinghours.
Turnkey simplicityOpenthebox,pluginthenecessarycablesandyou’rereadytogo.
WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.
VS Logger included!RecordunlimitedphonelinesMonitorcallqualitySearchandmanagecallrecordingsImproveemployeeeffectivenessReport&communicateresultsAutoarchiveforsecurity
Monitor software included!UnlimitedremoteaccessUnlimitedlicensesPasswordsecurity
All cables included!Everythingyouneedtoconnectandbeginrecordingisincluded.
®www.Versadial.com Order at 949-457-0650
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VDL-MPDR PortablePortable PC pre-configured for phone recordingIntelPentium4Processorwith1GBRAMUpto4VDL-KitPCIcardsofyourchoicemaybeinstalledHeavy-dutyportable17”x13”x12”caseand300wpowersupplyBuiltin15”LCDmonitorBuiltinkeyboardandtouchpadWAVcompatiblesoundcardandhighqualityheadphones40GBSystemHardDiskDrive200GBDataHardDiskDrive(30,000recordinghours)DVD+RW(800recordinghoursperDVD)MicrosoftWindows7orXPProoperatingsystemVSLogger3.1preinstalledandconfigured
Pre-configured just the way you need itRecordupto96phonelinesusinganycombinationofanalog,digitalPBXextensions,ISDNBRI,PRI,T1,E1VDL-Kit cardswithintheVDL-MPDR.VSLoggerispreinstalledandpreconfiguredforoutoftheboxreadiness.TheVDL-MPDRsupportsautomaticDVD+RWarchivingandrecordingsaresavedatacompressionrateof6MBperhour.TheVDL-MPDRcanalsobeconfiguredwithoptionalmirroredharddrivesorsecondaryDVD+RWs.
Turnkey simplicityOpenthebox,pluginthenecessarycablesandyou’rereadytogo.
WarrantyAoneyearhardwarewarrantywithfreetelephonesupportisincludedwitheverykitwesell.Optional2-3yearwarrantiesareavailable.
phone call recording www.VersaDial.com Order at 949-457-0650®
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Benefits and drawbacks comparisonRecording from the: #1 PBX extension #2 Trunk line #3 HandsetMonitorliverecordings Yes Yes Yes
Recordstransferredextensions Yes Yes Yes*
RecordsPBXauto-attendantmessages No Yes No
Recordsinternalcalls Yes No Yes
SearchbycallerID Yes Yes No
Searchbytrunkline No Yes No
Recordingssavedinfoldersfor: eachextension eachtrunkline eachhandset
Audiblebeepoptiononrecording withabeepadapter Analoglinesonly withabeepadapter
Manualstart/stopoption Yes Yes Yes
Othernotes ThebestsolutionforPBXsonoursupportedlist.
WorkswithallPBXsandphonesystems.
Requireswiringtoeachhandset.CallerID&dialednumbernotcaptured.
PBX orphone system
OutsideTelephone
Trunk Lines
Versadialsystem
Optional radio or other audio
Digitalphones
#1 Recording from the PBX extension
PBX orphone system
OutsideTelephone
Trunk Lines
Versadialsystem
Phones
#2 Recording from the Trunk line
PBX orphone system
OutsideTelephone
Trunk Lines
Versadialsystem
Phones
#3 Recording from the Handset
Choose the best way to record: extension, trunk, or handset
*ifthetransferredextensionisalsoconnectedtoarecorder.
Optional radio or other audio
Optional radio or other audio
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Some sample setups & uses for a Versadial system
OutsideTelephone
Lines
Versadialsystem
Analogphones
Recording a direct analog connectionAsimplesetupmonitoringanaloglineswithnoPBX.
PBX orphone system
OutsideTelephone
Lines
Versadial system plays & records a verification message
Employeetaking the order For verification messages
Acustomercallsintoanemployee,duringthecalltheemployeecanconferencecalltheVersadialsystemwhichwillgiveoutaconfirmationnumbertothecustomerandrecordthecall.InthissetuptheVersadialsystemusesaterminatinganalogcard.
Customerplacing anorder
Recordings on a network shared driveRecordingsmadeatmultiplelocationscanautomaticallybecopiedtoanetworkshareddrive.ThisallowsuserstoaccessrecordingsfromalllocationssimultaneouslyfromanyremotePC.
Versadial recordingsystem atLocation 2
Versadial recordingsystem atLocation 1
Network shared driveAllrecordingsfromeachlocationcopiedtothisdrive.
PrimaryVersadialsystem
Remote PC
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Recording control at each employee’s PCWithVSRemotechannelsoftwareinstalledoneachemployee’sPC,theycaneachcontroltheirownphonerecordings.ThiscontrolrunsthroughthenetworktotheVersadialsystem.
Various sample setups & uses for a Versadial solution
ComputerNetwork
OutsideTelephone
Lines
Versadialsystem
Employee can start, stop, and add notes to record-ings from their PC.
ComputerNetwork
OutsideTelephone
Lines
Versadialsystem
Phones
Remote access of recordingsPhonelinesandRadiodispatchlinescanberecordedwhilethoserecordingscanbemonitoredremotelyoveraLANnetwork,overtheweborevenbyaremotephone.
PBX orphone system
Internet
Radio dispatch lines recorded
Remote access to recordings via VS Monitor
Remote access to recordings VS Monitor orVS Web
Remote access to recordings via VS Phone
ExternalNetworks
Versadialsystem
Soft phoneson Computers
Recording VoIP optionsAutomaticallydetectallunencryptedVoIPcallsonyournetworkbytappingintotheSPANorMirrorportofaswitch.IfmultipleswitchesexistthenremoteSPANNINGmustbeenabled.
Gateway
phone linesTelephoneprovider
Your company
phone linesPBXLAN
VS Logger
CustomerEmployee phonesSupervisor’s PC
Phone recorder
Your company
phone linesPBXLAN
VS Logger
Customer
Employee phonesSupervisor’s PC
Phone recorder
phone linesTelephoneprovider
Your company
phone linesPBXLAN
VS Logger
CustomerEmployee phonesSupervisor’s PC
Phone recorder
Your company
phone linesPBXLAN
VS Logger
Customer
Employee phonesSupervisor’s PC
Phone recorder
Switch
phone linesTelephoneprovider
Your company
phone linesPBXLAN
VS Logger
CustomerEmployee phonesSupervisor’s PC
Phone recorder
Your company
phone linesPBXLAN
VS Logger
Customer
Employee phonesSupervisor’s PC
Phone recorder
Switch
phone linesTelephoneprovider
Your company
phone linesPBXLAN
VS Logger
CustomerEmployee phonesSupervisor’s PC
Phone recorder
Your company
phone linesPBXLAN
VS Logger
Customer
Employee phonesSupervisor’s PC
Phone recorder
Switch
VoIP phones
SPAN orMirrorport
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Supported line types and PBXsInthefirstcolumn,findthetypeoflineyouwillberecording,suchasanalog/radio,digitalPBXandsoforth.Findyourphonesetinsecondcolumnandseeinthethirdcolumnwhichrecordingcardsarecompatibleandwithwhatoptions.BothD-channelandVoxrecordingaresupportedunlessotherwisenoted.TheD-ChanneloptionsupportsdetectingPBXonhook/offhook,capturecallerid,dialed#,lamps,buttonspressed,etcandisanoptiononlyavailableondigitallines.
Recorded Line type Compatible phone sets Compatible recording cards
Analog phone / radio lines Anyanalogphoneset MOD-PCI-xxA/LDAxx-PCI
Digital PBX
Alcatel4200/4400 Reflex4003,4011,4012,4023,4034 MOD-PCI-xxP/NGXxxReflex4004First MOD-PCI-xxP/NGXxxReflex4010Easy MOD-PCI-xxP/NGXxxReflex4020Premium MOD-PCI-xxP/NGXxxReflex4035Advanced MOD-PCI-xxP/NGXxxReflex4039 MOD-PCI-xxP/NGXxxReflex4059PCOperator MOD-PCI-xxP(voxonly)
AscomAscotel2020(2Wire) Office20,25,30,35,40 MOD-PCI-xxPOffice45/45Pro MOD-PCI-xxPOffice130/130Pro MOD-PCI-xxP
AscomAscotel2020(4Wire) Crystal MOD-PCI-xxP(voxonly)
AspectTelecomCallCenter Teleset3010,3190,3192 MOD-PCI-xxP/NGXxx
AvayaDefinity(2Wire) 6210,6218,6220,6221 MOD-PCI-xxP6402,6408,8410,8434 MOD-PCI-xxP/NGXxx6402-D,6408-D,6416-D,6424-D MOD-PCI-xxP/NGXxx8101,8102,8110,8403,8405,8411,8503,8510,8520,8528
MOD-PCI-xxP
CallMasterIII,IV,V,VI MOD-PCI-xxP/NGXxx24xxseries MOD-PCI-xxP
AvayaDefinity(4Wire) 7406,8410 MOD-PCI-xxP/NGXxxCallMasterI,II,III,IV MOD-PCI-xxP/NGXxxCallMasterV MOD-PCI-xxP7303,7305,7401,7403,7405,7406,7407,7410,7434,7444,8101,8102,8110,8403,8405,8410,8411,8434,8503,8510,8520,8527
MOD-PCI-xxP
94xxseries MOD-PCI-xxP
AvayaDefinity(4Wire) 75xxseries MOD-PCI-xxP5ESSextension 8510ISDN,8520ISDN,8528ISDN MOD-PCI-xxP
AvayaINDeX(SDX) INDeXDT3 MOD-PCI-xxS/NGXxxINDeXDT5 MOD-PCI-xxSINDEX2030 MOD-PCI-xxS/NGXxxINDeX2050 NGXxx
AvayaIPOffice 2410,2420,5410,5420 NGXxx
AvayaMerlin 4400,4400D,4406D+,4412D+,4424D+,4424LD+
MOD-PCI-xxP(voxonly)/NGXxx
AvayaMagix(BRI) MLX5,5D,10,10D,20L,28D MOD-PCI-xxP(voxonly)/NGXxx
AvayaS8300 2410,2420 NGXxx
Bosch/TenovisIntegral3(4Wire)
TB13,TE13,TH13,TM13,TS13 MOD-PCI-xxP(voxonly)/NGXxx
Bosch/TenovisIntegral5D T3Classic,Comfort NGXxx(2Wire) T3Compact MOD-PCI-xxP
TB13,TE13,TH13,TM13,TS13,TH93, MOD-PCI-xxPTH93C
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Recorded Line type Compatible phone sets Compatible recording cards
Digital PBX
Bosch/TenovisIntegral55D T3Classic MOD-PCI-xxP/NGXxx(2Wire) T3Compact,Comfort MOD-PCI-xxP
TB13,TE13,TH13,TM13,TS13,TH93, MOD-PCI-xxPTH93C
EADSIntercomE ITE12SD,30SD NGXxxITE760 NGXxx(voxonly)Nonespecific NGXxx
EADSMatraM6500 MC401,MC520,M7xxseries NGXxx
EOnMillenium - NGXxxeQueue 501200-750,501200-001,501800-001 NGXxx
501600-001,500600-750,503000-001 NGXxx503800-001 NGXxx
EricssonMD110/Business Dialog2601,2631,2661,2662,3201, MOD-PCI-xxP/NGXxx3202,3203,3212,3213,4220,4222,4223,4225Dialog2501,2563,DBA706 NGXxxOperatorWorkstation,Console(OPIII), MOD-PCI-xxP(voxonly)OperatorConsole(OPI3213)TraderPanelCTT10,CTT11,TIU MOD-PCI-xxP(voxonly)BusinessPhonesets MOD-PCI-xxPDBC199 MOD-PCI-xxP(voxonly)
FujitsuF9600 F10B-0816-B001,F10B-0791-B001,F10B-0794-B001,F10B-0789-B001,F10B-0790-B001
NGXxx
Harris2020 - NGXxx
Inter-TelAxxess 550.4000,550.4100,550.4400,550.8500,550.8520,550.8560
MOD-PCI-xxP/NGXxx
550.4300,550.4500,551.4400.551.4100 NGXxx
LGAria LKD-2NS,LKD-8DS,LKD-30D,LKD-30LD,LDP-7004D,LDP-7008D,LDP-7016D,LDP-7024D,LDP-7024LDLGP-xxx
MOD-PCI-xxP
LGStarex LGP30D NGXxx
MitelSX200,SX2000 Superset4001,4015,4025,4150,401+,430 MOD-PCI-xxS/NGXxxSuperset4125 MOD-PCI-xxS
NECAspire Model0890041,0890043,0890045 MOD-PCI-xxP/NGXxx
NEC DTP-32DA-1,DCU60 NGXxx
ElectraElite,Professional DTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,32D-2
MOD-PCI-xxP
ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTP-32DE-1,16D-1,8-D MOD-PCI-xxP/NGXxxDTU-32D-2,16-D-2 MOD-PCI-xxP/NGXxx
NECNEAX1000 DTP-8D,DCU60 NGXxxDTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,32D-2
MOD-PCI-xxP
ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTP-32DE-1,16D-1,8-D MOD-PCI-xxPDTU-32D-2,16-D-2 MOD-PCI-xxP
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Recorded Line type Compatible phone sets Compatible recording cardsDigital PBX
NECNEAX2000,2400 DTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,32D-2
MOD-PCI-xxP
ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTU-32D-2,16-D-2 MOD-PCI-xxPDTP-16D-1,8-D,DTP-32DE-1 MOD-PCI-xxP/NGXxxDtermSeries3(16ButtonDisplay) NGXxxDTP-32-DA-1 NGXxxDTR-8D1,8-1,32D-1,2DT-1,16D-1 NGXxx
NECProfessional DTP-8-1,8D-1,16-1,32D-1 MOD-PCI-xxPDTU-8-1,16-1,32-1,8D-1,8D-2,16D-1,32D-1,
MOD-PCI-xxP
ETJ-8-2,16DC-1,16-2DD MOD-PCI-xxPDTP-32DE-1 MOD-PCI-xxPDTU-32D-2,16-D-2 MOD-PCI-xxP/NGXxxDTP-32DA-1,16D-1,8-D MOD-PCI-xxP/NGXxxDCU60 NGXxx
NitsukoDX2E32, DX2E-12BTH,16T-LC2 MOD-PCI-xxPDX2Ei-series DX2ET-12TXH,TXH,24TSXH MOD-PCI-xxP
i-series MOD-PCI-xxP(voxonly)
NortelDMS100 - MOD-PCI-xxP/NGXxx
NortelMeridian1,SL100 M2006,2008,2018,2216,2250,2616,3901,3902,3903,3904,3905
MOD-PCI-xxP/NGXxx
M2009,2316,3110,3310,3820 MOD-PCI-xxPM3820 NGXxxM2317 NGXxx(voxonly)
NortelNorstar/BCM M7100,7208,7316,7310,7324 MOD-PCI-xxP/NGXxxM7410 MOD-PCI-xxPT7100,7208,7316 MOD-PCI-xxP
PanasonicKX-TD KX-T7431,7453,7630 MOD-PCI-xxP/NGXxxKX-T72xxseries MOD-PCI-xxPKX-T73xxseries MOD-PCI-xxPKX-T74xxseries MOD-PCI-xxPKX-T75xxseries MOD-PCI-xxPKX-T76xxseries MOD-PCI-xxPKX-T70xxseries MOD-PCI-xxAKX-T77xxseries MOD-PCI-xxA
PhilipsISO3010 D310/2,D320/2,D325/2/4,D330/4,D340/4D330/2,D340/2,D622/2,D623/2,D624/2,D320/4,D622/S,D623/S,D624/S
NGXxxNGXxxNGXxx(voxonly)
PhilipsSopho(2Wire) D310/2,D320/2,D325/2 MOD-PCI-xxP/NGXxx(voxonly)
D330/2,D340/2 MOD-PCI-xxP
PhilipsSopho(4wire) D622S,623S,624S MOD-PCI-xxPD310/4,D320/4,D325/4,D330/4,D340/4 MOD-PCI-xxPSophoOperatorPhoneB630 MOD-PCI-xxP(voxonly)SophoConsoleModel60E MOD-PCI-xxP(voxonly)
RockwellSpectrum - MOD-PCI-xxP/NGX-xx(voxonly)
SamsungDCS-828,Inforex DS-24SE-KTS,IDCS-8D,IDCS-18D NGXxxIDCS-28D NGXxx
SeltaSAE SaefonCL08D,CL16D,LE,B,T,TK,EOPAttendantConsole
MOD-PCI-xxPMOD-PCI-xxP
Siemens OptisetEBasic,Standard MOD-PCI-xxP/NGXxx
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Recorded Line type Compatible phone sets Compatible recording cards
Digital PBX
Hicom100E/150E/300E/350EHipath3000/4000 OptiPoint500Entry,Economy,Basic,
Standard,AdvancedMOD-PCI-xxP/NGXxx
OptisetEEntry,Comfort/AdvancedPlus,Conference,Memory
MOD-PCI-xxP
AC3.0,4.0 MOD-PCI-xxP(voxonly)ACWin3.0,4.0 MOD-PCI-xxP(voxonly)RolmPhone240,240E,312L,400,624SL NGXxxAdvancedConferenceDE NGXxxStandardConfereceDE NGXxx
SiemensRolm9751CBX RolmPhone120,240,240E,312L,400,624SL
NGXxx
SiemensRealitisDX(BRI) D60,D70 NGXxx
TelradIS - MOD-PCI-xxP(voxonly)
Tadicom(Tadiran)Coral DKT-E1110,2311,2321,2322DKT2320
MOD-PCI-xxPNGXxx(voxonly)
DST-E MOD-PCI-xxPFLEXSET120series MOD-PCI-xxPFLEXSET280series MOD-PCI-xxP
ToshibaDK280 DKT2010,2020 NGXxx
ToshibaStrataCTX670 DKT3010-SD,3020-S,3220,2010SD2020,2020SD,2030SD
NGXxxNGXxx
DKT2501,2510,2520,3010,3020,35xxseries
MOD-PCI-xxP
VoIP PBX
AvayaIPOffice 4602,4620,5602 SMOD-PCI-xxVOIP4690Speakerphone SMOD-PCI-xxVOIP4601,4610SW,4621SW,4622SW,4625,4630,5601,5610,5620
SMOD-PCI-xxVOIP
CiscoCallManager 7902G,7905G,7940G SMOD-PCI-xxVOIP7910G,7912G,7960G,7970G,7971G-GE SMOD-PCI-xxVOIP7920Wireless SMOD-PCI-xxVOIP
H323/H225 - SMOD-PCI-xxVOIP
Mitel3300MX/LX 5207,5215,5220 SMOD-PCI-xxVOIP5201,5230,5235,5240 SMOD-PCI-xxVOIP
NortelBCM/M1/Succession 2001,2202,224 SMOD-PCI-xxVOIPUSBHeadsetAdapterforIPSoftphones SMOD-PCI-xxVOIP(voxonly)2007,1110,1120E,1140E SMOD-PCI-xxVOIPAudioConferencePhone2003 SMOD-PCI-xxVOIPSoftphone2050 SMOD-PCI-xxVOIPMobileVoiceClient2050 SMOD-PCI-xxVOIPWLANHandset2210 SMOD-PCI-xxVOIPWLANHandset2211 SMOD-PCI-xxVOIP
SeltaSAE Netfon200,400 SMOD-PCI-xxVOIP
SIP - SMOD-PCI-xxVOIP
VoIPVox - SMOD-PCI-xxVOIP
T1/E1/ISDN PRI lines - MOD-PCI-xxT1/E1,DPxx
ISDN BRI lines - MOD-PCI-xxP
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Included Warranty and SupportHardware warranty: One to Three yearsVersadialincludesaone-yearwarrantyonallcomputerhardwareitsells.Voicerecordingcardscarryatwoorthreeyearwarranty
Versadialwillrepairanydefectivehardwareforaperiodofoneyearfromthetimeofpurchase.Ifremoteaccessisavailable,wewillperformaremotediagnosticanalysisofyourrecordingsystemtodeterminewhetheryouareexperiencingaconfigurationproblemorifhardwarerepairisnecessary.IfVersadialfindsthatarecordingcardrequiresrepair,youwillreceiveRMAauthorizationtoshipitbacktoVersadialforin-houserepair.Itcantake4-6weekstocompletearepair.Ifareplacementcardisneededduringthisrepairperiod,youwillneedtopurchaseanewrecordingcardthatcanthenbeusedasaspareoncetherepairedcardisreturned.
Regularone-yearContinuationSupportandUpgradeplanisincludedwithinitialpurchase.
Optional warrantiesTheincludedone-yearfullwarrantyisusuallyenoughformostcustomers,howeveryouhavethechoiceofoptionalextendedwarranties,asoftwaresupport&upgradeonlyplanorpercasesoftwaresupportaswell.
Two or Three-year extended warranty(Availableforpurchaseatthetimeofsaleonly!)Forcustomersthatwantadditionalyearsofsupportforthecomputershousingtherecordingcards,anextendedwarrantycanbepurchasedfortwoorthreeyearsatapriceof20%or35%ofthecostofjustthecomputerparts.Thiswarrantyappliesonlytocertifiedhardware,anddoesnotcoveradditionsormodificationsthathavenotbeenmadeorapprovedbyVersadial.Therecordingcardshavesetwarrantiesthatcannotbeextended.
Support Options Contactsalesrepresentativeforsupportpricelist-PLRegular support -supportforcasesandsiteswhichdonotincludeSMDR/CDR,CTI,D-ChannelorVOIPconfiguration.Advanced support -supportforcasesSMDR/CDR,CTI,D-ChannelorVOIPconfiguration.Asupportcaseincludesoneormorecallsnecessarytocompletelyresolvetheparticularproblem.
Disclaimer:VersadialSolutionswillsupportallclientsaccordingtopurchasedsupportcaseand/orvalidannualsupportandupgradesubscriptionplan.DealerswillreceiveunlimitedtechnicalsupportfromVersadialSolutionsengineersaccordingtocustomerpurchasedsupportcaseand/orvalidannualsupportandupgradesubscriptionplan.
Per case support (Availableforpurchaseatanytime.)
Regularinstallation/re-installationsupportcase-(PL)
Advancedinstallation/re-installationsupportcase-(PL)
Regularmaintenancesupportcase-(PL)
Advancedmaintenancesupportcase-(PL)
Afterhourssupport-50%extrafee
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Pricing 1 year hardware warranty 2 year hardware warranty 3 year hardware warrantyIncludedwitheveryKitorsystem Optionalfor20%ofthecomputercost Optionalfor35%ofthecomputercost
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Continuation Support Plans - initial and continuous subscriptionRegular (no SMDR/VOIP/D-Channel/CTI).
Includes: -1yearoffreesoftwareupgrades -4freeregularsupportcases.Additionalcaseswith50%discountfromthelistprice -Lowcost Advanced (for SMDR/VOIP/D-Channel/CTI).
Includes: -1yearoffreesoftwareupgrades -4freeadvancedsupportcases.Additionalcaseswith50%discountfromthelistprice -Lowcost
Non-Continuation Support Plans -subscriptions interrupted for month or moreRegular (no SMDR/VOIP/D-Channel/CTI).
Includes:-1yearoffreesoftwareupgrades -4freeregularsupportcases.Additionalcaseswith50%discountfromthelistprice -Highercost Advanced (for SMDR/VOIP/D-Channel/CTI).
Includes: -1yearoffreesoftwareupgrades -4freeadvancedsupportcases.Additionalcaseswith50%discountfromthelistprice -Highercost
Advantages of continuous support plan subscription-Freeupgradestolatestsoftwarereleases -4freesupportcases.50%discountforextrasupportcases -Lowercostsofreplacementofthelostlicensekey -Lowcostsofsupportplanrenewal-Lowcostofthesystemexpansion
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Versadial Technical Support PolicyScope:VersadialwilldeliverSupportServicesforyourVersadialSoftwareand/orVersadialsuppliedsysteminaccordancewiththetermsofthisPolicy,includingthesectioncaptioned“Limitations”below.WewillprovideSupportServicesforSoftwarewhenusedinaSupportedConfiguration.YouareentitledtoreceiveSupportServicesduringthetermofyourSupportPlanSubscription,basedontheofferingyoupurchased.
LanguageSupport:WeprimarilyprovideSupportServicesinEnglish.
DesignatedContacts:WewillprovideSupportServicestoyouthroughyourDesignatedContacts.YourDesignatedContactswillberesponsiblefor(i)overseeingyourrequestforassistance,and(ii)developinganddeployingtroubleshootingprocesseswithinyourorganization.YourDesignatedContactsmustbetechnicallyskilledandknowledgeableabouttheSoftwareandtheenvironmentinwhichitisbeingused,inordertohelpresolvesystemissuesandtoassistVersadialinanalyzingandresolvingservicerequests;otherwise,ourabilitytoprovideSupportServicestoyoumaybeimpairedandVersadialmayrequestthatyoureplacetheDesignatedContact
SupportCaseManagementActivities:WewillusecommerciallyreasonableeffortstomanageyourCaseandaddressyourProblemaccordingtoourremotesupportprocedureandthesupportofferingpurchased.Allcasemanagementtargetsanddeliverytimelinesaregoalsandnotcommitments,andtheactualtimingmayvarybasedonthesupportofferingpurchasedandthecountryorsitewhereyourSoftwareisdeployed.Youmustprovideuswithtimelyresponses,testingassistanceandanyinformationwemayreasonablyneedtoaddressyourProblem.WewilltakereasonablysufficientstepsinanumberofwaystoaddressyourProblem.Insomecases,wemayrecommendthatweremotelyperformdiagnosticandtroubleshootingactivities.Toinitiatesuchremoteaccess,wewillneedyourexpressconsentandassistance.
Subcontractors:VersadialreservestherightandyouconsenttoouruseofsubcontractorstoprovideSupportServices
YourCompliance:TohelpusdeliverSupportServicestoyoumoreefficientlyandeffectively,youneedtohavecurrentSupportplansubscriptionwithavailablefreeSupportcasesorpurchaseSupportcase.Versadialreservestherightto(1)invoiceyouforapplicableSupportServicesfees,ifandasappropriate,or(2)inoursolediscretion,electtostopprovidingSupportServicesforthatSoftwarelicenseuntilsuchtimeasyoubecomecompliant.
Limitations:VersadialprovidesSupportServicestoaddressissueswhereyourSoftware/SytemdoesnotsubstantiallyconformtoitsDocumentation,wheresuchSoftware/SystemisusedinaccordancewithitsDocumentation.Therefore,VersadialisnotresponsibletoprovideSupportServicesforSoftware/Systemthathasbeendamagedbyadeliberateact,misuse,accident,modification,naturaldisaster,actofnature,“actofGod,”powerfailureorsurge,unsuitablephysicaloroperatingenvironment,impropermaintenancebyyouorothers,orfailurecausedbycomponentsortechnologythatVersadialdidnotsupply.Inaddition,wearenotresponsiblefordelayorinabilitytoprovideSupportServicesduetodelaysyoucauseorwhicharecausedbynetwork,systemortelephonelineproblems,orbyoutagesordenialsofserviceoranyeventsoutsideofVersadial’sreasonablecontrol.VersadialisnotobligatedtoprovideSupportServicesforanySoftware/SystemoperatinginanAlternativeConfiguration.Intheeventyouhavenotused,installed,servicedorimplementedallSoftware/SysteminaccordancewiththeDocumentation,ourSupportServicesmaybelimitedorunavailableforyourSoftware/System.
Supportavailability:
Regualhours:Mon-Fri8:00am-5:00:pm,PacificTime
Extendedhours:Mon-Fri5:00am-8amand5:00pm-9:00pm,Saturday9:00am-5:00:pm,PacificTime
Supportcasesshouldbescheduledinadvance.
Definitions:
a)“We,”“we”or“our”or“Versadial”meansVersadialSolutions.
b)“You,”“you”or“your”meansyouasthecustomer,thecompany,orthelegalentitythathasobtainedtheSoftware/SystemtowhichtheSupportServicesapply.
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Terms and conditionsThesubmittalofanorder,bythebuyer,representsthebuyer’sagreementtoandwithalloftheSalesTermsandConditions.Versadialreservestherightunderitsproductimprovementpolicytochangeconstructionand/ordesigndetail(asmadebythemanufacturer)oftheproductsreflectedinthiscatalogandtofurnishsuchproductswhensoalteredwithoutreferencetothespecificationsusedherein.Furthermore,Versadialassumesnoliabilityassociatedwiththeuseoftheproductscontainedherein,norisVersadialliableforanylosses,damages,orcostsofanykindarisingfromtheuse,suitability,orfunctionoftheproductscontainedherein.Versadialisnotresponsiblefortypographicalorprintingerrors.AllordersaresubjecttoapprovalandacceptancebyVersadial.Acceptanceofanyorderisnotrepresenteduntiltheorderisshipped.TherighttorefuseanyorderisreservedbyVersadial.
OrdersVersadialacceptsordersthroughthetelephone,E-mail,orfax.Orderswillnotbeprocesseduntilpaymentisreceived.Ifpaymentismadebypersonalorbusinesscheck,theorderwillnotbeprocesseduntilthecheckclearsourbank.Byplacinganorder,thebuyeragreesthattheproductswillonlybeusedinalegalandlawfulmannerinaccordancewithallapplicablefederal,state,andlocallawsandregulations.Cancelledordersaresubjecttoa5%ordercancellationfee.VersadialdoesnotacceptCODorders.Internationalbuyersarewhollyresponsibleforanyimportlicensingrequirements,customduties,andimportrestrictions.Itistheinternationalbuyers’responsibilitytoascertaindestinationcountrylaws,regulations,andcustomspriortoordering.
Payments Versadialmustreceivepaymentbeforeshippingtheproduct.Paymentscanbeamoneyorder,cashier’scheck,bankcheck,personalcheck,businesscheck,wiretransfer,AmericanExpress,Visa,orMasterCard.PaymentforallinternationalordersmustbepayableinUSfundsandcollectibleinaUSbank.DonotsendcashwithyourorderasVersadialcannotberesponsibleforcashpaymentsmadethroughthemail.
ShippingDeliveryforrecordingkitsis2-4dayswithintheU.S.and5-10daysforinternationalorders.Deliveryforacompletesystemis2-3weekswithintheU.S.and3-4weeksforinternationalorders.ShippingandhandlingchargesarecalculatedatthestandardFedExrate,plusinsuranceandhandling.Versadial’sshippingcarriersareFederalExpress,andDHL.Buyersmayusetheirownaccountthroughthepreviouslymentionedcarriers.VersadialdoesnotshiptoP.O.Boxes.Themethodofshipmentisleftatthediscretionoftheseller,howevermostordersareshippedviaDHLorFedEx.Itisthebuyer’sresponsibilitytocheckallreceivedordersfordamagepriortoacceptancefromthecarrierasanyproductsdamagedintransitaretheresponsibilityofthecarrierandaclaimfordamagedproductsshouldbefiledwiththecarrier.Anydelayinfilingaclaimwiththecarriermayresultinalosstothebuyer.Ourresponsibilityfororderedproductsceaseswhentheshipmentleavesourfacility.Forinternationalshipments,Versadialshipsallproductswiththepurchasedpriceasthevalueoftheshipment.Sales tax AllordersshippedwithinthestateofCaliforniarequirethepaymentofa7.75%salestaxasreflectedontheorderform.Itispossiblethatinthefuture,Versadialwillberequiredtocollectsalestaxforordersshippedtootherstates.IfthecollectionofsalestaxforstatesotherthanCaliforniabecomesarequirement,itisthebuyer’sresponsibilitytopaytheapplicablesalestax.Byplacinganorderthebuyeragreestopayallapplicablesalestax.
Returns & exchangesVersadialproductsmayonlybereturnedforcreditorrefundnolaterthanthirty(30)daysfromthedateoftheoriginalVersadialinvoice.Allreturn(s)mustbeaccompaniedbyanRMAnumber.ThefollowingistheVersadialRMAPolicy:ThecustomermustfirstobtainanRMAnumber.TheRMAnumbermustbeclearlymarkedontheoutsideofeachpackagereturned.Allreturnedmerchandisemustbepackedintheiroriginalpackagingincludingalloriginalaccessoriesanddocuments.Thecustomermustprepayandinsureallreturnshipment(s).Riskorlossduetoimproperlabelingordeliveryissolelytheresponsibilityofthecustomer.Additionally,allmerchandisetobereturnedunderthisprivilegemustbeprocessedaccordingtotheinstructionsasdescribedintheVersadialRMAPolicy.AllreturnsmustcomplywiththeinstructionsintheVersadialRMAPolicy.Allmanufacturer’swarrantycards,whereapplicable,andmanualsmustbeleftblankandreturnedwiththesystem.Customersshouldleavethewarrantycards,whereapplicable,blank,untilafterthirty(30)days.Allnon-defectiveproductsreturnedunderconditionsasdescribedintheaboveparagraphsshallbesubjectto5%restockingandhandlingcharge.Afterthirty(30)daysfromthedateoftheoriginalinvoice,themerchandisemayonlybereplacedorrepaired,ifdefectiveandunderwarranty.Noreturnprivilege,eithercreditorrefund,shallbegiventosuchmerchandise.Allexpendableitems,shippingcosts,creditcardandbankprocessingfeearenon-refundable.IMPORTANT:Versadialchargesareplacementlicensefeeperchannelforalostusblicensekey.Inthecaseofafaultykeyreplacement,thereturnoftheoriginalkeyisrequiredinordertoexchangeforanewkey.Transferringthelicensebetweenexistingmultiplekeysisnotavailable.
Warranties Versadial,warrantsitsvoiceloggingcomputersystem(s),(“System”),totheoriginalbuyer,(“Customer”),againstdefectsinmaterialandworkmanshipforaperiodofone(1)yearfromthedateoftheoriginalVersadialinvoiceundernormaluseandservice.A2ndand3rdyearofcoveragecanbepurchasedfromVersadial.AVersadialsystem(“System”)isdefinedasacomputersystemmanufacturedbyVersadial,whichconsistsofamotherboard,mainmemory,case,powersupply,diskcontroller(s),videoadapter,multi-channelvoiceboard(s),port(s),floppydrive(s),harddrive(s),CD-R/CD-RW,orDVD-RAMdrives.ThiswarrantyonlycoverstheVersadialsystem,asitreceived.Thiswarrantydoesnotcoverdamagesresultingfromalternations,assemble,negligence,accidents,misuse,abuse,improperpowersource,improperoperatingenvironment,orrepairsandservicesrenderedbyanyoneotherthanaservicerepresentativeauthorizedbyVersadial,orperilssuchaswar,fire,theft,water,orvandalism.Thiswarrantyisvalidonlyfororiginalbuyersandappliesonlytomerchandisewhichwaspurchasednewandintheoriginalpackaging.
Warranty servicesAllwarrantyservicesmustonlybeperformedbyVersadialinIrvine,Californiaanditsauthorizedtechnicians.VersadialshallnotberesponsibleandwillnothonoranywarrantyclaimsresultingfromanyotherservicesrenderedtoVersadialsystems.AtthesolediscretionofVersadial,thesystemoritscomponentsmayberepairedorreplaced.Customerssoleandexclusiveremedyforclaimsunderthiswarrantyisthroughthiswarrantyservice.
VoIP RecordingVersadial’sVoIPrecordingsolutiondoesnotcontainnetworkspanningprovisions.Itisthecustomer’sresponsibilitytoputallVoIPphonestoberecordedonaSPANormirrorportforaccessbytherecordingsystem.Thespanningpossibilitiesdependontheswitchmanufacturerandnotallbrandshavethesamefunctionality.Thiscouldreducetheoptionsforrecording.TheidealsituationistohaveallVoIPphonesinasingleVLAN,whichisplacedonaSPANport.IPSec(IPSecurity)protocolandanyformofaudioencryptionarenotsupported.
Laws & regulationsItistheresponsibilityofthebuyertodeterminethelegalityandconformtoallfederal,state,andlocallawsandregulationsregardingthepurchase,possession,and/oruseoftheVersadialproducts.ByplacinganorderwithVersadial,thebuyeragreedthattheproductswillonlybeusedinalegalandlawfulmannerinaccordancewithallapplicablefederal,state,andlocallawsandregulations.Anyliabilityand/ordamageresultingfromthemisuseand/orunlawfuluseofVersadial’sproductsisthatofthebuyer,notVersadial.Furthermore,bysubmittinganordertoVersadial,thecustomerdoesunconditionallystipulatethatthevenueforanylegalactiononbehalfofVersadialwillbelocatedinOrangeCounty,intheStateofCalifornia.
DisclaimerAllotherexpressandimpliedwarrantiesfortheVersadialSystem,includingthewarrantiesofmerchantabilityandfitnessforaparticularpurpose,areherebydisclaimed,somestatesdonotallowtheexclusionofimpliedwarrantiesorlimitationsonhowlongandimpliedwarrantylasts,sotheabovelimitationsmaynotapplytoyou.Ifthissystemisnotingoodworkingorderaswarrantedabove,yoursoleandexclusiveremedyshallberepairorreplacementasprovidedabove.InnoeventwillVersadialbeliabletoacustomeroranythirdpartyforanydamagesinexcessofthepurchasepriceofthemerchandise.Thislimitationappliestodamagesofanykindincludinganydirectorindirectdamages,lostprofits,lostsavingsorotherspecialincidental,exemplaryorconsequentialdamageswhetherforbreachofcontract,tortorotherwisearisingoutoftheuseoforinabilitytousesuchsystem,evenifVersadialoranauthorizedVersadialrepresentativeordealerhasbeenadvisedofthepossibilityofsuchdamagesorofanyclaimbyanyotherparty.Somestatesdonotallowtheexclusionorlimitationofincidentalorconsequentialdamagesforsomeproducts,sotheabovelimitationsorexclusionsmaynotapplytoyou.