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Wow Factor: Call recording history available within CRM customer record

Call Tagging

CRM integrated Recording

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Who said what?

When there’s only one version of the truth, and its on the record, then there’s just no argument

Problem: ­ Where is the correct recording and how do I find it

Pain:­ How long do I spend searching the correct recordings

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CRM Call Tagging: Features

• Call Recording are listed within the CRM customer record

• Agents see within the customer record a call history of calls recorded and not recorded.

• Agents can simply click on the record to listen

• No more searching based on

date ,time and agent

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CRM Recording Integration

• Any CRM

• Any Call Recording system

Q4UContact Centre Callbacks

F7=Previous F12=Cancel F13=RepeatF16=Play Recording

Parameters or command===>

Sel Date Time Recorded Dir. Dur. Agent Code__ 21 Dec 2012 09:43 Yes In 02:12 pmurphy PPT__ 21 Dec 2012 11:03 No Out 12:18 jwilson SAL__ 22 Dec 2012 15:01 Yes In 01:45 pmurphy TSP__ 22 Dec 2012 15:03 Yes In 05:55 pmurphy TSP

2101/13 13:45 MY-CRM - CUSTOMER CALL RECORDINGS 09/32

CUSTOMER: LONE STAR ENTERPRISES