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Callback Q4U

Web Integration

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Q4U is an automated call back system for your web

and telephone customers that enables them to

avoid waiting on-hold, without losing their place in

the queue or their call being lost to your call

centre.

Callback Q4U

Q4UContact Centre Callbacks

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Web & Queue Callbacks

• Website Integrated

Gives the option for browsers on your website to choose their

preferred type of callback.

­ Email: routed via email server

­ Call : a virtual call is made into the relevant Skillset, a

callback is initiated when an agent is free

• Inbound Callback

Customer are given the expect wait time and the option to receive a

callback.

The customer gets a callback within the expected wait time

Q4UContact Centre Callbacks

www.ct-solutions.com

Heritage certificatesite. Web callback

Enter query on the “Contact Us” page.

- Phone number in international format “ + “

- Choose “Email Me” or “Call Me”

- “Email Me” is same as current “Send”

“Call Me” generates a Q4U call in to an

agent with screen pop.

The pop contains all the

information from the query form

including the query text itself.

Q4UContact Centre Callbacks