callcredit - collections innovation forum - welcome
TRANSCRIPT
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WELCOME
James Connolly
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12:00 REGISTRATION Mezzanine
13:00 WELCOME
JAMES CONNOLLYHead of Collections Callcredit Information Group
Banking Hall
13:15COLLECTIONS INTERACTIVE PLATFORM:Integrating a customer-centric strategy
DAVID ROSSChief Technology Officer Callcredit Information Group
Banking Hall
13:45INCOME & EXPENDITURE SOLUTION:Helping you to create consistently fair customer outcomes
JONATHAN REYNOLDSBusiness Product Manager Callcredit Information Group
Banking Hall
14:15CALLTRACE:Where are they now?
JAMES SYRONHead of Product Management Callcredit Information Group
Banking Hall
14:45 NETWORKING BREAK Mezzanine
15:15NODDLE PROTECT:Customer data breach, what are the next steps?
ADAM GILLOTTAccountDirectorCallcredit Information Group
Banking Hall
15:45 THE FUTURE OF DATA
DR ANDY PELOEConcept ManagerCallcredit Information Group
Banking Hall
16:05 CLOSE
JAMES CONNOLLYHead of Collections Callcredit Information Group
Banking Hall
16:20 NETWORKING DRINKS & CANAPÉS Mezzanine
19:00 ENDS
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CUSTOMERCENTICITY
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“Treat people how you want to be treated"
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“Don’t treat people as you wanted to be treated, treat them how they want to
be treated”
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CONSUMER ENGAGEMENT
COMPANY
Data Solutions
Analytics
Strategy
Communication
CONSUMER
Ignore
Respond
Level of engagement?
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DATA
ANALYTICS
DECISIONINGRIGHT
CHANNEL
STRATEGY
SOLUTIONS
COMPANY & CONSUMER
OPTIMISE EFFECTIVECUSTOMER ENGAGEMENT TO ACHIEVE THE BEST OUTCOME
CONSUMER ENGAGEMENT