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CALLTOWER MICROSOFT TEAMS DIRECT ROUTING WHITEPAPER.
MICROSOFT TEAMS TODAY.
Microsoft has announced Teams
now at 20M active daily users
Microsoft transition results in 50% rise in four months
Microsoft crowned Teams its“FASTEST GROWING BUSINESS APP EVER”
A RADICAL SHIFT // TEAMS.
As of April 29, 2020, Microsoft announced Teams
at 75M active daily users
Coronavirus surge results in 375% rise in 5 months (Nov ‘19-April ’20)
Microsoft Teams DAILY ACTIVE USERS GROWING EVERY DAY
A RADICAL SHIFT // TEAMS.
Teams, continues to post huge gains in the wake of the coronavirus pandemic.
According to Microsoft, 2.7 billion meeting minutes were logged on March 31, an increase of 200% from 900 million in mid-March.
Total video calls grew 1000% in March.
Microsoft Teams DAILY ACTIVE USERS GROWING EVERY DAY
MarketWatch – April 9, 2020
A RADICAL SHIFT // TEAMS.
MICROSOFT TEAMS ADOPTION.
Using Now, …
Planning for 2020, 32.4%
Planning for 2021,
8.0%
Evaluatin…
Considered & Rejected, 2.2%
No Plans, 3.6%
Unsure, 1.8%
Microsoft TeamsAdoption:
Using Now, 24.5%
Planning for 2020, 28.8%Planning for
2021, 6.6%
Evaluating, 20.8%
Considered & Rejected, 5.1%
No Plans, 10.6%
Unsure, 3.6%
Teams PhoneSystem Adoption:
56.2% of those using/planning for Teams planning to use Phone System
Nemertes – Research conducted in 2020
QUALITY OF LIFE TOP REASON TO CONTINUE WFH.
1.40%
24.90%
26.30%
28.00%
32.80%
42.70%
46.10%
59%
0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00%
Other
We will save in real-estate costs
Employees will work more hours from home
They were more productive at home
It will reduce employee turnover rates
It’s better for the environment
It will prepare us for future disasters
It will improve employee quality of life
WHY WILL EMPLOYEES CONTINUE TO WORK FROM HOME?
2020 Nemertes Research DN8637
OTHER:§ Geographical reach
without travel costs
§ It will keep employees safe
§ Regulations
§ To try to stop further
spread of Covid-19
30%Reduction
in meetings
24%Productivity
Improvement
$368kAnnual Revenue
Increase
21%Reduction in
TEAM COLLABORATION BENEFITS.
2020 Nemertes Research DN8637
REAL-TIME WORK & SOCIAL ENGAGEMENT
INFORMAL COMMUNITY CONVERSATION
ENABLES TEAMS TO CONTINUALLY STAY CONNECTED TO WORK ON TASKS, PROJECTS, IDEATION
SUPPORTS NATIVE, OR INTEGRATED VOICE/VIDEO
TEAM COLLABORATION CREATES A COMMUNITY.
2020 Nemertes Research DN8637
WHY CALLTOWER FOR MICROSOFT TEAMS?
Certified SPLA Partner Since 2008
Cloud Service Provider Since 2014
Teams Direct Routing
Latest SfB Servers
Top 100 CSP Growth Partners 4-Years Running
DID’S MANAGEMENT
• Seamless Porting
between any PBX to
Teams by CallTower
DIRECT ROUTING.
EXCLUSIVE WITH CALLTOWER
• GCC High
• CT Cloud Voice
• CT Cloud Boost
• CT Cloud Meeting
• CT Cloud Fax
• CT Cloud Contact
Center
CERTIFIED DIRECT ROUTING PARTNER
• No Equipment Needed
EXPERIENCED MICROSOFT PARTNER
• Migration path by CallTower to
Microsoft Teams
• Centralized Call Recording for
Compliance and Quality
Management
• Live Training
• 24/7/365 US-Based Support
WHYCALLTOWERFOR MICROSOFTTEAMS?
§ Network is Completely Optimized for Voice
§ Re-Route Phone Numbers when Microsoft has an Outage
§ US Based 24/7/365 Tier 1/Tier 2 Support
§ GCC High
§ Enterprise Security and Compliance
§ Emergency Services in 36 International Countries
§ Direct Routing as a Managed Service
§ All Your Communications in One Place
WHY CALLTOWER FOR DIRECT ROUTING?
Why CallTower’s Voice Versus Microsoft?
Provisioning and Management through CallTower Connect // Completed in 2018
Additional Contact Center Integration // Q3 2020
Poly Desk Phones // Completed in February 2020
GCC High // Completed April 2020
Music on Hold, Secondary Ringer & Contact Center Integration // Completed in 2019
First Teams DR Customer // Nov 2018
Direct Routing for Auto-Attendant and Call Queue // Completed in 2019
PSTN Call Recording // Completed in January 2020
Reverse Number Lookup “Caller ID Display” // Completed 2019
Yealink Desk Phones // Launched in 2019
CALLTOWER’S INTEGRATION WITH TEAMS.
CRM Integration for Non-Agents // June 2020
SMS Text // June 2020
PSTNNetwork
Certified Session Border Controller(s)
Analog telephony
adapter (ATA)Supported by certified SBC
partners
CallTower PBX
CallTower PSTNRedundant Trunks
DedicatedConnections Phone System
(Cloud PBX)
Connect own PSTNFor countries where Microsoft Calling plans are notavailable. Customers that want to keep existing CallTower voice plan
Interoperability with CallTower systemsMix two systems (for example, provide the option to connectanalog devices)
CallTower Direct Routing
CALLTOWER DIRECT ROUTING PLANS.
WHY DID ALLEN PRESS CHOOSE CALLTOWER’S MICROSOFT TEAMS DIRECT ROUTING SOLUTION?
– Allen Press’ System Administrator SupervisorRichard Wilhite
SEIBELS CASE STUDY
CallTower made the transition to Teams
Direct Routing Phone System seamless for
our users. By performing all the necessary
setup in Office 365 prior to, and at the time
of, the migration, and conducting training
sessions for our users, they provided a literal
turnkey solution for our new phone system.
ALLEN PRESS CASE STUDY
– Seibel’s Matthew VanHouten.
VOICE ENABLING MICROSOFT TEAMS WITH ENTERPRISE GRADE DIRECT ROUTING.
The implementation step was a very smooth
transition, and CallTower was right there
every step of the way. I can’t imagine a
way things could have gone better, and
our users are loving the call integration with
Microsoft Teams.
CallTower versus Microsoft EXISTING CUSTOMER CASE STUDY
CallTower Direct Routing Plan MICROSOFT DIRECT
LET’S BREAK IT DOWN
Direct with CallTower Quantity Cost Per Unit Total MRC
Microsoft Teams Direct Routing - Metered 1,051 $4.95 $5,202.45
Microsoft Teams Direct Routing - Metered Usage
19,973 $0.01 $199.73
Microsoft Teams Direct Routing - Unlimited 6 $11.95 $71.70
International Calling Plan 1,057 $0.00 $0.00
CallTower Total $5,473.88
Direct with Microsoft Quantity Cost Per Unit Total MRC
Microsoft Teams Direct Routing - Unlimited 1,057 $12.00 $12,684.00
International Calling Plan 1,057 $12.00 $12,684.00
Microsoft Total $25,368.00
QUARTERLY SAVINGS AS A CALLTOWER CUSTOMER = $7,210.12 / 57%
With added International Calling Plan = $19,894.12 / 79%
CALLTOWER DIRECT ROUTING PLANS.
CALLTOWER VS MICROSOFT.
$12.003000 minutes (inbound/outbound) domestic US
Additional minutes incur overage charges
PLUS - Additional Charge
$12.00International access for inbound/outboundIncludes 600 outbound international minutes
Additional minutes incur overage charges
Total with Microsoft = $24.00
Microsoft Calling Plans
Teams Direct Routing Pay-As-You-Go and Unlimited Mix and Match Option
$11.95 Unlimited domestic USIncludes access to CallTower’s Complete International Rate Plan
Pay-As-You-Go Calling Plan
$4.95Outbound Rate - $0.01 per minute to domestic US
Includes access to CallTower’s Complete International Rate Plan
AND/OR
Teams Direct Routing All Users
$7.95 Unlimited domestic USIncludes access to CallTower’s Complete International Rate Plan
UNDERSTANDING VOICE DESIGNS FOR TEAMS.
MICROSOFT TEAMS VOICE DESIGN.
Teams from Microsoft Direct
Direct Routing Partners w/ 3rd Party PBX 3rd Party Integrations w/ Teams
Native Direct Routing Partners
§ Do it yourself § No training§ Little support
§ DIY network § Self porting§ No device
support
§ Porting Included§ Implementation§ Training§ Uses the Full Microsoft
PBX
§ 24/7 US-based support§ Multiple automated
failover telephony options
§ 3rd party voicemail§ Works with most VoIP phones§ Additional layer of risk§ Added license cost required§ Auto Attendant/ Call Queue not on Teams
§ Requires 3rd party application with more complex end-user functionality
§ Greater risk of failure and need for support§ Requires additional 3rd party apps§ No native Teams features or functionality
Des
ign
3D
esig
n 1
Des
ign
4D
esig
n 2
CALLTOWER vs 3rd PARTY PBX INTEGRATIONS.
NATIVE CT TEAMS DIRECT ROUTING
NON-NATIVE, INTEGRATORS, 3rd PARTY, TEAMS DIRECT ROUTING
Additional Layer of Risk Integration
Integrator
DedicatedConnections
TEAMS & LONG-TERM CONTINUITY PLANS.
CustomerCustomer Customer
COMPETITORS
Customer
3rd PartySwitch
3rd PartySwitch
competitor
carrier
competitor
carriercarriers
THE NETWORK.
SUPERIOR VOICE NETWORK.
Office 365
Phone Systems
PSTN
§ Some things Office365 can’t provide…
§ SIP Trunking to legacy PBX’s
§ Analog devices
§ Paging, elevator, door Entry
§ Call center
§ Faxing
§ Synergy between multiple platforms
§ Failover options in the case Teams services are down
Calling Plan
MICROSOFT TEAMS.
Teams
MICROSOFT TEAMS.
PSTN and/or TeamsSystems Down!!!
Office 365
Phone SystemsPSTN
Calling Plan
Teams
MICROSOFT TEAMS.
CallTower’s MS Teams
Direct Routing extends our
robust and resilient
voice/data network
including high level
support, failover options,
additional voice services
and cross platform
applications for
happier customers
PSTNOffice 365
Phone Systems Teams
MICROSOFT TEAMS FAILOVER.
If Office365 Teams services are
down or severely degraded
our customers have these
failover options.
Simple RCFCT Cloud AACT Cloud VM
CT Cellular MLHGCustomer SIP Trunk
Customer Site PBX
PSTN
Office 365
Phone Systems Teams
CALLTOWER SLA VS MICROSOFT SLA.
WHY GET YOURLICENSING FROM CALLTOWER?
§ Fully Managed Voice Migration to Teams
§ CallTower’s Microsoft Certified Solution Architects Design your Teams Platform
§ Single Point of Contact for 24/7/365 US Based Support: Office 365, Exchange & Voice
§ Use CallTower Connect (Admin Portal)
§ Managed and Professional Services
CALLTOWER’S MANAGED PARTNER NETWORK
ACTION WITH CALLTOWER MPN WITHOUT CALLTOWER MPN
Single bill for all CallTower services, including Office 365 licenses Included Not available
Manage Office 365 licensing through CallTower Connect Included Not available
Flexible monthly licensing options Included May be available
Licensing expertise Included May be available
WHY GET O365 LICENSING FROM CALLTOWER?
ISSUE PRIORITYCALLTOWER SLA
MICROSOFT ENTERPRISE PLAN RESPONSE TIMEINITIAL
RESPONSEUPDATE
FREQUENCY
Critical / P1 15 minutes Hourly / As requested 1 Hour
High / P2 30 minutes Every 2 hours Next Day
Non-Critical / P3 4 hours 1 business day No commitment
Non-Critical / P4 1 business day 2 business days No commitment
CALLTOWER SLA VS MICROSOFT SLA.
MACD Service Level Agreement Network Status Support Escalation
THE CALLTOWERADVANTAGE.
Conferencing &Collaboration
Contact CenterSolutions
UCaaSSolutions
NetworkOptimization
Online Provisioning in CONNECT
THE CALLTOWER ADVANTAGE.
• Full turn-key solution
• One invoice
• One support call
• Dedicated circuits
• Fully managed handsets,
headsets and conference
rooms
• Benefits of OPEX vs CAPEX
• One platform to monitor
• End-to-end private cloud
environment
• Faster troubleshooting
• No finger pointing between
solution providers
• One project team for
design/changes
• Faster deployment times
• Easy-to-use solution
management tool
ONE-STOP-SHOP SECURITY, STABILITY & SCALABILITY PROJECT MANAGEMENT
ALIGN YOURSELF WITH THE LEADERS IN UC
THE CALLTOWER ADVANTAGE.
Conferencing &Collaboration
Contact CenterSolutions
UCaaSSolutions
NetworkOptimization
Online Provisioning in CONNECT
