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2011-2012 ANNUAL REPORTCAMPUS LIFE SERVICES

MISSION, PRIORITIES, PRINCIPLES ........... 04

INTRODUCTION ....................................... 06

WHO WE ARE .......................................... 07

WHAT WE DO ............................................................................................................................................................... 09

Campus Life Business Services / 09Educational Support and Disability Services / 10International Services / 12Interprofessional Student Learning and Service Initiatives / 14Office of the Registrar / 16SMC Campus Center Building Operations / 17SMC Campus Center Event Services / 18Student Communications / 20

Student Counseling Center / 21Student Development and Leadership / 22Student Financial Assistance and Education / 24Student Government and Groups / 26UM Housing / 29University Recreation and Fitness / 30Wellness Hub / 32Writing Center / 35

STUDENT EMPLOYMENT .................................................. 36

PROFESSIONAL DEVELOPMENT ..................................... 38

REFLECTION ..................................................................... 40

THE YEAR IN REVIEW. ...................................................... 41

Annual Report 2011-2012

www.umaryland.edu/campuslife

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Mission

WHY WE EXIST

The Office of Student Affairs advances the mission of the University of Maryland by providing essential services and educational programs to help students achieve their academic, personal, and professional goals. We advocate for students’ needs, facilitate student involvement, and encourage students to accept the responsibilities of membership in a broader community. Operating within the framework of student development, we are committed to promoting a welcoming and inclusive University environment that values diversity, prepares students for meaningful professional engagement in the world community, and reflects an appreciation for the dignity of all people.

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Priorities• Deliver services and programs in a student-centered manner• Promote a campus climate that celebrates diversity• Collaborate with all campus constituencies to continuously enhance the intellectual, physical,

social, emotional, and financial well-being of students • Evidence quality in all operations, strive for continuous improvement, and create a

collaborative, caring, and participative work environment

Core Principles

We believe that students … are the reason we are here … are the most important constituent with whom we deal … are not an interruption of our work―they are the purpose of it … compliment us when they ask for help … are deserving of courteous and attentive treatment

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Introduction

It gives me great pleasure to share the first annual report of Campus Life Services with you.It highlights the many achievements of the last year working with our diverse and talented students. This has been a year with many positive outcomes.

We continue to work on initiatives that make our University a vibrant and dynamic community where students flourish. This annual report documents our ongoing commitment to interprofessional student engagement, learning, and success. We support this commitment through the use of direct and indirect assessment in order to measure progress toward goals and to ensure sound evidence-based decision making. We have also highlighted a few of the many activities that we have undertaken as separate units in Campus Life Services and as the organization as a whole. Our assessment process allows us to reflect critically upon what we have done well and to welcome the challenges and opportunities to do better. We welcome your feedback as well.

As important as it is to provide services and programs that meet our students’ needs, we know that we have to do more at the University of Maryland, Baltimore. What lies at the heart of our work is the staff’s commitment to create a learning environment outside of the classroom where students are thriving not only in their academic pursuits, but also in their development as health, human services, and legal professionals. We work to create professional leaders who are prepared to serve and make a difference in our world.

As always, we look forward to the year ahead supporting our students in their academic, service, and professional pursuits.

Sincerely,Flavius R. W. Lilly, MPHAssistant Vice PresidentAcademic and Student Affairs

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Campus Life Business Services Educational Support and Disability Services International Services Office of the Registrar SMC Campus Center Building Operations SMC Campus Center Event Services Student Communications Student Counseling Center Student Development and Leadership Student Financial Assistance and Education Student Government and Student OrganizationsStudent Learning and Service Initiatives UM Housing University Recreation and Fitness Wellness Hub Writing Center

Who

We

Are

807 CAMPUS LIFE SERVICES ANNUAL REPORT

Meet LaTasha HudsonCampus Life Services challenged LaTasha to explore topics she

couldn’t always find in a classroom.

The mother of two children and a full-time student, 39-year-old

LaTasha knows a thing or two about prioritizing and maintaining

academic-life balance. LaTasha and her husband help others strive

toward life balance as marriage educators for families and couples.

To continue her professional growth, LaTasha is pursuing her masters

of social work at the University of Maryland. This year LaTasha

participated in many programs hosted by Campus Life, but the one

that stands out most is the President’s Student Leadership Institute.

LaTasha enjoyed learning about the importance of marketing

yourself and is in the process of creating her own elevator speech.

“I want to be ready for the next opportunity and perhaps someday

start my own business,” she says.

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Campus Life Business Services

MISSIONCampus Life Business Services strives to enhance the daily experience of the University community by providing quality support services that meet the personal, academic, and professional needs of the students, faculty, and staff.

LEADERSHIPMarian Lipinski, MBADirector

THE YEAR IN REVIEW• Successfully implemented the required Photo Mail-in program for new 2011-2012 students• The One Card system was awarded PCI compliance status which provides an official security validation to all

One Card customers using credit cards for deposits and purchases• Upgraded the Crema Coffee kiosk in the School of Medicine which provided an expansion of services and

facility improvements• Discussed opening a University store in the SMC Campus Center and the management of textbook purchases

1,200Donaldson Brown Conference Center Total Guests {

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Educational Support and Disability Services

MISSIONThe mission of the Office of Educational Support and Disability Services (ESDS) is to coordinate services that assist students with qualifying disabilities to obtain all types of reasonable accommodations through an interactive process involving the student, ESDS, and the school.

LEADERSHIPDeborah Levi, MA, LGSWAssistant Director

ACCOMPLISHMENTS1. Revised all departmental content including request forms, grievance procedures, accommodations process,

ADA statements, and Web content to provide a more streamlined and efficient process for students2. Created a binder to train faculty members on the procedures and services3. Enhanced interprofessional relationship with the Francis King Carey School of Law by merging students and

accommodations into the ESDS system

Total Accommodations Provided

FALL 61SPRING 224{

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Educational Support and Disability Services COACHINGESDS began providing coaching sessions to students in the spring of 2012. Coaching assists individuals in their personal and professional growth through the development of realistic and relevant goals. The office is currently working with the Wellness Hub on an accepted proposal to provide incoming GPILS students with four coaching sessions during the fall.

NOTE TAKERSESDS hired 15 students to be note takers for students with disabilities. These students were paid to take notes on their lectures and share these notes with a peer student with disabilities.

PROVIDED THE FOLLOWING ACCOMMODATIONS• Alternative Text• Time-and-a-Half Testing• Double-Time Testing• Class Attendance (Excused When Necessary)• Testing In Location With Minimal Distraction• Breaks During Exams• Assistive Technology• Note Taker/Reader• Physical Assistance• Repeat Test Questions• Alternative Time for Test• Answer Sheet Modification• Extra Time on an Assignment

SERVED THE FOLLOWING DISABILITIES• ADD/ADHD• Chronic Illness• Deafness• Low Vision• Learning Disability• Mobility• Psychological Disability

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Meet Jingjing ChenJingjing is a first-year MPH student with

extraordinary experience, having been

a gynecological oncologist in China. She

has recently been offered a research

associate position in the School of

Medicine.

“As an international student it’s not

always easy finding work” she says. The

Office of International Services helped

me secure my new job by being a

resource as to which steps need to be

taken for employment.”

International Services

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LEADERSHIPAmy Ramirez, MADirector

MISSIONThe Office of International Services (OIS) assists international students, scholars, and their families by advising on federal immigration regulations and providing advice and support on personal, academic, and cultural matters.

QUICK FACTS• OIS serves international students, faculty, fellows, staff, visitors, and their families by advising on immigration,

academic, and cultural matters, and by offering programs that address their concerns• OIS has international students and scholars from 86 countries around the world• This year for the first time OIS offered programs for international students and scholars related to employment

topics and acclimating to life at UM for new J-1 scholars. OIS also offered coffee hours to promote socialization

• Top five countries for UM Sponsorship: China, India, South Korea, Canada, and Taiwan• OIS sponsors 257 students and 552 faculty, staff, fellows, and visiting scientists/scholars

NEW VOLUNTEER TRANSLATOR INITIATIVEThe volunteer translator initiative is designed to identify existing language resources on campus and make them available to the University community. Currently volunteers can speak nine languages: Arabic, Assamese, Bengali, French, German, Hindi, Japanese, Korean, Russian, and Spanish.

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PROGRAMS100+

LEADERSHIPCourtney J. Jones, MBADirector

MISSIONThe Office of Interprofessional Student Learning and Service Initiatives is committed to educating students through interprofessional opportunities that emphasize community engagement and social responsibility while actively supporting personal and professional development.

Accomplishments1. The Office of Interprofessional Student Learning and Service Initiatives was founded in December 20112. The Safe Space program was introduced to help identify LGBTQ-friendly staff, faculty, and students on campus3. The President’s Fellows, an interprofessional group of UM students authored a white paper on urban renewal

and presented their findings to UM staff, faculty, and students4. More than 70 students applied for the President’s Student Leadership Institute, while 26 completed the year

long certificate program requirements

Interprofessional Student Learning and Service Initiatives

Total Program

Attendance

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PROGRAMS100+

Interprofessional Student Learning and Service Initiatives

NEW! DIVERSITY CELEBRATIONSHispanic History Month―José Galvez, the first Chicano to be

awarded the Pulitzer Prize for photography was honored

LGBT History Month―The first University wide Coming Out Day

American Indian Heritage Month―The director of Native

American cancer initiatives, Linda Buransstipanov,

presented on American Indian cancer health inequities and

disparities

Black History Month―Civil rights activist Dr. Helena Hicks

shared her role in the historic 1955 Read’s Drug Store sit-in in

Baltimore

Women’s History Month―UM students performed the Vagina

Monologues to an audience of more than 120 people

Asian American and Pacific Islander Month―Internationally

renowned artist Bertrand Mao showcased his Chinese

calligraphy and paintings

= 1,554

Total Program

Attendance

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MISSIONThe mission of the Office of the Registrar is to provide accurate and up-to-date information in a friendly and timely manner to prospective and current students as well as alumni, staff, faculty, employers, and state and federal agencies.

LEADERSHIPTom DayRegistrar

NATIONAL STUDENT LOAN CLEARINGHOUSE QUERIES AND UPDATES―4,400ENROLLMENT VERIFICATION―5,000DEGREE VERIFCIATION―2,700RESIDENCY APPLICATIONS―7,600RESIDENCY PETITIONS―576DIPLOMAS―2,047TRANSCRIPTS―20,000

stat

istic

sOffice of the Registrar

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SMC Campus Center Building Operations

LEADERSHIPKate McManusDirector

MISSIONBuilding Operations supports food services, SMC Campus Center Event Services, and URecFit by managing the physical plant, custodial, and operational aspects of the SMC Campus Center.

NEW INITIATIVESStarted a “Living Wall” in the SMC Campus Center Green Room | Continued to manage the beehive on campusat the Old St. Paul Cemetery | Began a Community Supported Agriculture (CSA) pick up site on campus |Centralized Campus Life employees in Suite 302 | Actively participate on the sustainability committee with UM Go Green programs

Tiffany Hodges is from Rockville, Md., and is a physical therapy student concentrating in orthopedic outpatient therapy. Tiffany is involved with several student groups on campus, including but not limited to CompassionKnit, Project Jump Start, and the Ronald McDonald House―all while holding down a part-time job on campus.

One of Tiffany’s favorite memories with the Ronald McDonald House is making snowflakes with children during the holidays. “It’s a great feeling to be involved and give back to the community” she says.

Meet Tiffany Hodges

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SMC Campus Center Event Services

LEADERSHIPCaitlin SloaneLead Event Coordinator

MISSIONThe Southern Management Corporation Campus Center houses space for a wide range of activities to complement the University’s academic mission. The event space can be utilized for many different occasions, ranging from retreats to receptions to a formal dinner.

EVENT FEEDBACK

“Great venue, great staff, great food, and great atmosphere. Thank you all for your help―the event went very smoothly and was enjoyed by all!”―Holly Bowman, Office of Communications and Public Affairs

“Everyone I dealt with was EXCEPTIONAL!! What a pleasure to have everything so perfect, in a world where employees don’t seem to care about the reputation of the company they represent. THIS WAS TERRIFIC!”―Carol Blanchard, University of Maryland Marlene and Stewart Greenbaun Cancer Center

“Thank you so much. Event Services was amazing about responding in a timely manner and took great care meeting to discuss event details and then confirming details post-meeting but prior to the actual event. There were a lot of things to consider for the event, more than I originally thought, but Event Services facilitated the room reservation process, thinking of things I had not even considered. Thanks for everything.”―Cyurry Choi, School of Pharmacy Student

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SMC Campus Center Event Services

July - Sept. 2011 Oct. - Dec. 2011 Jan. - March 2012 April - June 2012Dental School 5 2 3 7Graduate School 8 9 6 7Francis King Carey School of Law 2 3 3 13School of Medicine 80 73 71 82School of Nursing 8 13 9 10School of Pharmacy 2 0 0 1School of Social Work 5 11 6 12Administration 141 170 179 165Affiliate (not UMMC) 7 4 8 10UMMC 50 19 44 38External 5 4 2 4URecFit Classes 33 18 21 35Student Organizations 38 33 56 39Total Events 384 389 408 423

TOTAL EVENTS1,604

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Student Communications

LEADERSHIPJenny Owens, MSAssistant Director

MISSIONStudent Communication promotes and provides visibility to Campus Life programs, services, and events.

REDESIGNED CAMPUS LIFE WEBSITESStudent Counseling Center | URecFit| | Educational Support and Disability Services | Dining | Housing | Safety and Policies | Interprofessional Student Learning and Service Initiatives | Diversity Initiatives | Presidential Initiatives | Student Development and Leadership | Student Groups | Student Government | Writing Center | Office of International Services | Student Financial Assistance and Education | Office of the Registrar | One Card | Campus Life Weekly | Donaldson Brown Conference Center | Student Communications

CAMPUS LIFE WEEKLY• Jan. to May: 291 submissions• Average submissions per week: 17 events• Average number of subscribers: 8,790 (8,676 students and 76 faculty/staff)

• Average number of click throughs: 12.7%• Average number of opens: 9.9%

1. New assistant director position created February 20122. Wellness Calendar evolved into the Campus Life

Calendar―all departments can edit and contribute3. Completed the Writing Center online scheduling form4. Collaborated with International Services to create the

Volunteer Translators Initiative5. Created a Facebook, Twitter, and Flickr page6. Worked with CITS to create an online event submission

form for Campus Life Weekly

AC

CO

MPL

ISHM

ENTS

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LEADERSHIPJenny Owens, MSAssistant Director

Student Counseling Center

LEADERSHIPEmilia Petrillo, LCSW-CDirector

MISSIONOur goal is to help promote and maintain the emotional well-being of UM students and serve as a resource to the entire University community.

THE YEAR IN REVIEW• Expanded services by hiring a new full-time counselor to increase availability of evening hours to better meet

students’ needs• Decreased average wait period for initial evaluations from three to four weeks last year to one to two in the

spring of 2012• Expanded group counseling to include three weekly Understanding Self and Others groups, one offered in the

evenings• Expanded the Bibliotherapy selection, which uses reading materials as an ameliorative adjunct to therapy • Began using the new database program Titanium, Ti, and began to transition to paperless student records

UNIQUE STUDENT VISITS999TOTAL VISITS3,138

TOP FIVE REASONS FOR STUDENT VISITS1. Anxiety (69.3%)2. Depression symptoms ( 48.7%)3. Stress (48%)4. Relationship/family concerns (34%)5. Academic concerns (20%)

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Student Development and Leadership

EXTERNAL LEADERSHIP OPPORTUNITIES• Selected a student candidate for Maryland Higher Education’s student commissioner position

• Selected representatives to be on the Maryland Higher Education Commission’s Student Advisory Council

• Held the annual competition for the University System of Maryland’s student regent position

• Chose two students to serve on the USM Student Council, representing all UM students

LEADERSHIPCynthia RiceDirector

MISSIONThe Office of Student Development and Leadership is committed to offering educational programs and cultural and social activities, as well as providing leadership opportunities that enable students to develop as knowledgeable and sensitive professionals.

STUDENT ANSWER BOOKCollaborated with Communications and Public Affairs to create and distribute more than 7,000 answer books to schools and departments

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Student Development and Leadership

Programs ParticipationSchool-specific New Student Orientation Presentations & Tabling 2,500New International Student Orientation 40Welcome Week Events 40Fall Fest 2011 1,200Constitution Day 50USGA Retreat 100USGA Annual Bullpen Party & Orioles Game 1,008Indian Association’s Swagatam 80Chinese Students and Scholars Association Moon Festival 300Campus wide Student Organizations’ Monthly Meetings 25USGA E-Board Meetings 14USGA Senate Meetings 83ISO E-Board Meetings 12USAD E-Board Meetings 18ISO Dessert Festival 11IA DiWali Event 155PanAfrican Festival 246USGA Fall Formal 100MSSA Eid Dinner 450USAD Pre-Kwanzaa Event 26USAD Black History Month Event 30IA Holi Event 232Chinese Students and Scholars Association’s New Year Celebration 229Kappa Psi Pharm Fraternity Fundraising Wing-A-Thon 160Chinese Students and Scholar Association’s Seminar 41UM Student Leadership Symposium 607,410

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Student Financial Assistance and Education

LEADERSHIPPatricia A. ScottAssistant Vice President

MISSIONOur goal is to provide assistance to any UM student who seeks to obtain funding to finance their educational cost. We believe that all students should develop a spending plan and make wise decisions before borrowing any money to finance their education.

PELL GRANT VERIFICATIONThrough verification of all Pell Grant applicants, the Student Financial Assistance and Education office was able to save the Federal Pell Grant Program more than $250,000. During the 2011-2012 academic year, the campus awarded a total of $686,394 in Pell Grant awards.

NEW SIGN-IN PROCESS SAVES PAPER AND INCREASES EFFICIENCYLast summer, the office switched from using three paper sign-in logs to one electronic sign-in station. Support staff is now able to access each student’s file and search for answers prior to calling the student to the front desk for service. Since its implementation in October 2011, the new sign-in station has processed more than 4,500 office visits.

PUBLIC SERVICE LOAN FORGIVENESS CERTIFICATION UNVEILEDIn January, U.S. Representative John Sarbanes and U.S. Department of Education Under secretary Martha Kanter hosted a discussion on public service loan forgiveness at the University of Maryland.

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Student Financial Assistance and Education

LEADERSHIPPatricia A. ScottAssistant Vice President

TOTAL AID AWARDED 2011-2012

$142,366,215 TO 5,513

STUDENTS

140 STUDENTS PARTICIPATED IN NEW PROGRAMS The Office of Financial Education and Wellness hosted seven programs including: • How to Assess Benefit Packages With New Job Offers• Networking 101• Investing 101

ONLINE FINANCIAL EDUCATIONLife Skills® was selected to deliver financial education to UM students. Life Skills® is an online tool that provides interactive educational content on a variety of topics ranging from credit cards and student loan repayment to identity theft and managing graduate school and relationships. The curriculum begins in the fall of 2012.

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LEADERSHIPShannon O’Conner, MAUSGA President

Cynthia RiceDirector and Student Advisor

USGA MISSIONThe USGA works toward enhancing the quality of life for all students. It addresses student concerns that may arise throughout the school year, such as parking and safety issues. Furthermore, the USGA promotes the free exchange of ideas and advocates for student rights.

Meet Amjad ZauherAmjad is a fourth year pharmacy student who is excited to be graduating later this year. Amjad spends his free time helping School of Pharmacy Admissions with orientations, open houses, student welcome days, and recruiting, while serving on student panels at various events. Amjad volunteers his time because he wants students to truly understand what it takes not only to get into graduate school but to be successful. He also manages to find time to have a part-time job at URecFit and participate in several student groups.

After graduation Amjad, would like to continue onto a fellowship and focus on promotion of new drug studies in both laboratory and clinical settings.

University-wide Student GroupsUniversity Student Government AssociationIndian AssociationInternational Student OrganizationChinese Student and Scholar AssociationJewish Student AssociationMuslim Student and Scholars AssociationUnited Students of African DescentGraduate Student Association

Student Government and Student Organizations

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Meet Deanna Lassegard

Deanna just graduated in May of 2012 with her masters in social work, specializing in clinical and aging populations. Interested in hospice work, Deanna is currently interviewing for her first job out of grad school.

During her time as a student, Deanna worked as a housing community assistant, answering questions from students, helping with operational issues, and planning activities for tenants. “I’ve really enjoyed my job because I’ve meet so many people from other schools and it’s helped with school expenses” Deanna says. “It’s a great place to work.”

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UM Housing

LEADERSHIPMargaret Schotto, MSDirector

MISSIONOur mission is to complement and support the academic experience of the diverse community of scholars who are members of our professional schools and interdisciplinary graduate school by providing on-campus housing options that are affordable, safe, and conveniently located.

THE YEAR IN REVIEW• Hosted a fall and spring picnic for all on-campus housing students• Purchased and installed new gym equipment at the Fayette Square Apartments• Installed washers and dryers at Fayette Square• Switched to a cleaning company that uses only “green” cleaning products• 100 percent occupancy at Fayette Square and 98 percent occupancy at Pascault Row (first time since Fayette

was built)

ONLINE COMMUNITY CLASSIFIEDS

Online Community Classifieds was re-launched in June of 2012 as a resource for students looking for housing off-campus. Students can post adds looking for roommates, and apartments or other housing.{

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University Recreation and Fitness

LEADERSHIPBill Crockett, MS, RCRSP Director

Julia Wightman, MEdAssociate Director

MISSIONURecFit supports the University community in pursuit of physical, leisure, and wellness activities. URecFit provides quality facilities and diverse programming that promote active sustainable lifestyles.

GENERAL• 3,715 visits per week on average• Hours of operation increased 3.8 percent per week while participation increased 13 percent• More than 190,238 total visits to URecFit’s facilities―an increase of 12.9 percent from the previous year • 3,661 unique total users • Students accounted for 63 percent of visits• New programs including: Yoga Privates, Yoga Series, Group Exercise Instructor Certifications, Morning

5K Runs, Qigong and Tai Chi Series, Women on Weights, Aqua Party and Masters Swim• 121.5 hours and 27 total facility rentals• More than $404,000 in student wages and more than 130 students employed• Annual University Wellness Fair drew more than 1,200 visitors

FITNESS• 2,165 group exercise classes with a total participation of 20,144• 604 fitness and personal training sessions• Hourly use counts for the Fitness Center and Strength and Conditioning Room: 98,407

USE

AN

D S

TATIS

TICS

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Meet Tara McDonaldTara graduated in May of 2012 from the School of Social Work with a specialization in families and children. Starting in July, Tara began working work as an outpatient child and adolescent therapist for the University of Maryland Medical Center.

Tara worked at URecFit for a year and a half while she was a student at UM. “Working at URecFit was great!” she says. “It introduced me to new people and helped supplement college loans which reduced my stress level.”

COMPARISON OF VISITS OVER TIME

SPORTS• Established Sport Club program• Hosted 363 intramural games with 603 students and 118 member

participatants• Incorporated new technology IMLeagues• The School of Medicine won this year’s Poe Cup with the most

intramural championship points for the season

AQUATICS• Pool attendance increased by 3 percent• Weekly aqua fitness programming increased by 275 percent

FY 12―190,238FY 11―168,565FY 10―128,714

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Wellness Hub

LEADERSHIPHillary EdwardsCoordinator

MISSIONOur mission is to assist students in achieving a state of academic-life balance within the dimensions of physical, emotional, social, cultural, ethical, intellectual, environmental, and financial wellness.

FY 12 PROGRAMSFood PoliticsGit Er Done!Credit CaféElegant AbstractsIntegrated MedicineEmpty WatersBuild a Bee HouseAmish GeneticsFueled by ZekeSnooze or LosePuppy LoveSaving the BayEmotional EatingAssessing BenefitsBaltimore Toxic Tour

Touring the MarketEmerging…GeriatricsFrom the Fish’s MouthRelaxation TechniquesDay Hike in ShenandoahUnscripted HappinessHealthy RelationshipsGrads on Track SeriesMBSR Class SeriesCounting Your ChickensJoy Amongst the TribeThe Future of PharmacistsThe Art of AssertivenessSun, Soil, Soul at BoordyThe Pursuit of HappynessStarting Your Own Garden

20 Years Later: History of CIMInsider’s Guide to HappinessBreast-feeding at School/WorkMental Health Screening DayGraduate School Survival ToolsPaddle the D.C. MonumentsGoing Green on the GridironMaternal and Child Health PanelManaging Stress and AnxietyReal Food Fast: Real Food FarmLimitless: Understanding NootropicsCreative Leadership: Tai SophiaGrads on Track: Last Mile MotivatorFinding Happiness in the WorkplaceMood Booster: Food & HappinessRock Climbing at Carderock, Md.

TOTAL PARTICIPANTS

1,141

TOTAL PROGRAMS

80

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TOTAL PARTICIPANTS

1,141

Tam Lynne Kelley is pursuing her Masters’ in social work with a graduate certificate in global health. During her time here, Tam has participated in many Campus Life events. “I think they’ve been awesome and help break down silos” she says. “It’s nice to have so many services and programs all in one place. The SMC Campus Center is almost as valuable as my classes.”

A Wellness Hub program that stood out for Tam was the bus tour of toxic sites in Baltimore. The tour visited urban development sites, most of which were inhabited by minorities and low-income citizens and have been disproportionately affected by dangerous environmental policies. “It was incredibly moving. It’s critical for students

to know what the city is like firsthand. Programs like this help you see the bigger picture.”

Meet Tam Kelley

It’s nice to have so many services and programs all in one place.“ ”

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The Writing Center

LEADERSHIPClancy Clawson, MACoordinator

MISSIONThe Writing Center is committed to helping registered UM students become skilled, successful, and self-sufficient writers through one-on-one consultations, online writing resources, and a variety of workshops and events. We believe in educating people, not editing papers.

ACCOMPLISHMENTS• Writing Center coordinator position created and filled• New room dedicated to writing consultations• Web-based scheduling application created so students can schedule appointments online• Workshops hosted on creating resumes, APA style, and how to self-edit

UNIQUE CLIENTS881TOTAL APPOINTMENTS1,366

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UNIQUE CLIENTS881

PrewritingDraftingRevisionGrammarMechanicsSelf-editing StrategiesCitationsESL AssistanceArticle PublicationCover LettersPersonal StatementsCV DevelopmentResumésDatabase ResearchTest-Taking Skills Microsoft Applications

Topics Covered{

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Meet Aaron BurgessAaron is a modern day Renaissance man. He teaches group exercise classes for URecFit in addition to being a diversity fellow for the Office of Interprofessional Student Learning and Service Initiatives. A social work student, Aaron is very interested in public health outreach with a concentration in special populations affected by HIV and AIDS.

Aaron’s biggest take-away is friendships. “My participation in Campus Life has helped me develop relationships and friendships much faster than just meeting people through class,” he says.

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Student Employment

POSITIONSAqua Fitness InstructorAquatics Program SpecialistBioPark Administration SpecialistBioPark Operation StaffCommunication FellowCommunity Service AssociateDiversity FellowFacility SupervisorFitness AssistantFitness Program SpecialistGroup Exercise InstructorHousing Community AssistantInformation Desk AttendantIntramural Sports SupervisorIntramural Sports OfficialLifeguardMembership Services SpecialistNote-taker Office AssistantOne Card Office AttendantPatron Relations AssistantPersonal TrainerSafety Education Programs InstructorService Learning FellowSocial Media and Marketing CoordinatorSports Desk AttendantSports Program SpecialistSwim InstructorTherapeutic Recreation AideWellness Class InstructorWellness Fellow

Number of students employed by Campus Life Services during the

2011-2012 Academic Year

Number of hours worked

180+

41,000

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Bill Crockett• Campus Representative for USM Council System Staff• University Staff Senate Member• Chair of UM’s Maryland Charity Campaign

Hillary Edwards • Presented at the Mid-Atlantic College Health Association on supporting breast-feeding in higher education

William Griffin • Executive Board for RAD Program

Courtney J. Jones• Presented “Inspiring Interdisciplinary Student Enrichment and Leadership Among Graduate Students” at the

American College Personnel Association National Conference, Louisville, Ky., March 27, 2012

Jenny Owens • Presented on social media at NIRSA Region 1 Conference in Syracuse, N.Y.• Selected for the NIRSA Annual Conference Program and Fitness Committees

Anna Roskowinski • Selected for the NIRSA Annual Conference Expo and Student Professional Development Committees• Presented on “Networking Skills” at the NIRSA Annual Conference• Secretary of the Kinesiology Affiliate Program Group at Pennsylvania State University

Margarett Schotto• Co-presented “Who Says you Can’t Have Kids, Cake, and Committee Meetings Too” at the Association of

College and University Housing Officers Annual Conference and Exposition

Julia Wightman• Instructs Campus wide CPR and AED Sessions for Emergency Wardens and Building Coordinators

Professional Development

SELECTED PRESENTATIONS AND APPOINTMENTS

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EMERGING LEADERSJennifer Guy AumillerDouglas ChayRay DudeckHillary EdwardsJolé GibsonSharron GravesSara GriggsCourtney JonesDeborah LeviLaniara McCoyNicole McDaniel-SmithMonique OgarroJenny OwensAnna RoskowinskiJenna SilvermanCaitlin Sloane

SAFETY AWARENESS COMMITTEE Jolé Gibson Jimmy Heiner

STRATEGIC PLANNING TEAMSBill CrockettHillary EdwardsCourtney JonesDeborah Levi Flavius Lilly Jenny OwensAmy RamirezRoger Ward

CONTINUING EDUCATION• Sara Griggs was accepted in to the MS Recreation and Park Management program at Frostburg

State University

• Jenny Owens and Courtney J. Jones were both accepted into doctorate programs at the University of Batimore

• Christina Manato is pursuing her BA in Business Technology Administration at UMBC

• Betsy Lane is pursuing her MS in information systems at UMBC

OUTREACH COUNCILJenny Owens

COACHING TRAININGTisa Silver Canaday Hillary EdwardsSharron GravesSara Griggs Betsy Lane Deborah Levi Jenny OwensAnna Roskowinski

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Reflection

Students are the reason we are here. Their input and experiences drive our decisions, and they are the most important individuals we deal with.

“”FLAVIUS R. W. LILLY, MPH

Assistant Vice PresidentAcademic and Student Affairs

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THE YEAR IN REVIEW• URecFit had a record 190,238 visits

• The UM shuttle was conceptualized and initiated

• Campus Life Services hired more than 180 student employees

• The Office of Interprofessional Student Learning and Service Initiatives was founded

• Merged Francis King Carey School of Law students and accommodations into the ESDS system

• International Services launched the Volunteer Translator Initiative

• A new position, assistant director of student communications, was created

• Many individual departments launched new websites on an improved template

• Student Financial Assistance and Education implemented Life Skills®, an online financial education

program to begin in the fall of 2012

• The Office of Global Education moved into the SMC Campus Center

• A living wall and CSA pickup site were established in the Green Room

• UM Housing launched a new online community classifieds portal to help students find housing

• Sport clubs were introduced at URecFit

• The Writing Center started Web-based scheduling to improve accessibility for students

42www.umaryland.edu/campuslife

SENIOR LEADERSHIP Bruce Jarrell, MD, FACSChief Academic and Research Officer, Senior Vice President, and Dean of the Graduate School

Roger Ward, EdD, JD, MPAChief Accountability Officer and Associate Vice President

Flavius Lilly, MPHAssistant Vice President

STUDENT SPOTLIGHTSAaron BurgessJingjing ChenTiffany HodgesLaTasha HudsonTam Lynne KellyDeanna LassegardTara McDonaldAmjad ZauherANNUAL REPORT DESIGN

Jenny Owens, MSAssistant Director

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