CANADA ~ POSTES ~~~- -~~~

POST CANADA

Susan Margles

Vice-President Vlce-presldente Government Relations and Pelley Relations gcuvemementales et pclltlque CANADA POST POSTES CANADA 2701 RIVERSIDE DR SUITE N1200 2701 PROM RIVERSIDE BUREAU N1200 OTTAWA ON K1A 081 OTTAWA ON K1A 081

SEP 2 2 2014

MS BONNIE NISTICO-DUNK CITY CLERK CITY OF ST CATHARINES 24 CLARENCE ST ST CATHARINE ON KlN 5P3

Dear Ms Nlstico-Dunk

Your letter and resolution forwarded by the Honourable Lisa Raitt were recently referred to me by Mr Deepak Chopra President and Chief Executive Officer We appreciate your comments and the perspective of the City of St Catharines regarding the conversion to community mailboxes (CMBs) in the next five years Please be assured that we are taking the comments we are receiving very seriously

As you know we are at a turning point in the history of Canada Post and we had to make very difficult decisions in order to secure postal service for all Canadians Digital alternatives are replacing traditional mall and that trend will accelerate We had to transform our business in the face of rapidly declining mail volumes that have put the national postal service at risk It is our aim that we remain an efficient modern postal service that protects taxpayers and is aligned with the choices consumers are making The conversion to CMBs is the cornerstone of our plan to evolve our business and we know that the success of this endeavour rests with our ability to communicate collaborate and consult with affected municipalities I want to assure you of our commitment in this regard

We appreciate the concerns raised on behalf of the City of St Catharines For more than 30 years Canada Post has worked with municipal leaders and their staff as we have introduced CMBs across the country and in this regard we certainly value the opportunity to maintain an open dialogue As part of this effort Andy Paterson and Marnie Armstrong of our Municipal Engagement team met with Mayor McMullan Should you have any questions Andy remains available at 519-520-5226 As we move forward with the transition in your community in the next five years we wish to work with you and your colleagues Your insight will help us ensure that we are addressing any potential issues as we work to serve all Canadians in your community and across the country Please note that Canada Post installs CMBs at our cost and maintains sites including addressing any instances of vandalism or litter and removing snow

Over the next few years constituents in your area who are impacted by the change will also have the opportunity to provide their Input Affected households as well as businesses will receive an information package in the mail that Informs them how they can express their priorities and preferences about their new delivery method This feedback will be shared with local leaders and planning departments so that we can collectively determine the best solutions

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We also understand that some customers may have concerns about accessing their community mailbox The issue of accessibility has been the subject of a great deal of consideration and we have developed a program to accommodate individuals who may have difficulty accessing a CMB After consultation with various organizations Canada Post has developed a process to help ensure Canadians with disabilities and seniors continue to have access to their mail after they transition to a CMB We have created an information package and questionnaire for residents who request accommodation in order to help us better understand their needs and determine appropriate options for individuals on a case-by-case basis We know that this is an important program for residents In your community and we want to ensure that all Canadians continue to have access to their mail Please know that we are committed to keeping you and your constituents informed once we begin the conversion in your area Residents who need special accommodation to access a CMB are encouraged to call us directly at 1-844-454-3009

Again thank you for writing on behalf of the City of St Catharines We certainly want to continue providing Canadians with excellent postal service For your reference I have enclosed a pamphlet with more information Please be assured of our full commitment to the transition of our delivery service

Susan Margles

Enc

cc Mr Rick Dykstra MP cc Mr Malcolm Allan MP

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The shift from mail to parcels

Canadians postal needs are changing They mailed almost 12 billion fewer letters in 2013 than in 2006 This continuing decline has had a major financial impact Canada Post reported an operating loss of $193 million in 2013

Online shopping is growing and Canadians are turning to Canada Post to deliver their packages Canada Post is the marketshyshare leader in delivering packages from businesses to consumers A historic shift is under way from mail to parcels In response Canada Post is transforming its business

A bold but realistic plan to secure the postal service

Canada Post announced its Five-point Action Plan in December 2013 This plan wil l help secure the future of the postal service and ensure Canada Post does not become a burden on taxpayers

The five initiatives are

To convert five million households with delivery at the door to community mailbox delivery over five yearslI

~ To adopt a new t iered approach to Lettermailtrade pricing

To expand the convenience of the retail network ~ Liiil by opening more franchise postal outlets

~ To streamline operations

ti To address the cost of labour

About community mai lboxes

Community mailboxes offer individually locked mailboxes and larger locked parcel compartments They have served mil lions of Canadians for three decades

Did you know

bull Only one th ird of Canadian addresses sti ll have mai l del ivered to the door The other two thirds already receive their mail through community mailboxes grouped or lobby mailboxes rural mailboxes or at a post office

bull There will be no change in delivery for customers - who live in apartment buildings seniors buildings and condos

who have mail delivered to the lobby - who live in rural areas and have their own mailbox at the end

of their driveway

bull Businesses will continue to have delivery to the door if they are located in business corridors or receive a relatively large volume of mai l

bull It costs more than twice as much to deliver mail to the door than to a community mailbox

bull This community mailbox initiative is expected to save Canada Post $400 to $500 million a year once fully implemented

Features Wide individual of the new compartments

community mailboxes Outgoing mail slot

f--- shy

High-grade Heavy-duty locks construction

Flexible design for compartments Large parcel

security

Sturdy base

Community mailboxes

Meaningful local consultation

Canada Post will draw on the experience it has from serving millions of Canadians for decades via community mailboxes as well as the expertise municipalities have about their unique communit ies

A one-size-fits-all approach to consu ltation wi ll not work Canada Post will work with every municipality individua lly to ensure meaningful consultation on the location of commun ity mailboxes

Canada Post will

bull Engage early with mayors and councillors to walk through the conversion and keep them informed at all stages of the process

bull Provide information packages to residents including means by which they can express their priorities and preferences

bull Share with mayors councillors and planning departments their residents feedback

bull Provide preliminary siting maps to planning departments to serve as a basis for discussion on potential locations

bull Work closely with municipal planning departments to determine suitable locations based on factors such as safety accessibility and proximity

Addressing your residents questions and concerns

What if Im a senior or a person with a significant mobility issue How will I access my mail at a community mailbox

Canada Post understands that some seniors and Canadians with disabilities have real concerns about the transition of door-to-door

delivery to community mailboxes Canada Post is sensitive to these needs and remains committed to ensuring that everyone can access the postal service

Canada Post is developing alternative approaches for people for whom delivery to a community mailbox would impose an unacceptable hardship Residents who feel they will need special accommodation due to a significant mobi lity issue and lack alternatives to access their community mailbox are encouraged to cal l Canada Post directly at 1-844-454-3009

Who will be responsible for maintaining my CMB

Canada Post acknowledges that it is our responsibility to maintain the community mailbox infrastructure including snow removal litter

and graffiti We maintain community mailboxes through a combination of prevention measures and ongoing maintenance

Will my mail be safe in a community mailbox

Canada Post takes the security of our customers mail seriously We have delivered mail to community mailboxes for more than

30 years and they offer excel lent security

The units are designed and constructed to be secure and tamper-proof and are equipped with the latest security features While rare any attempts to tamper with community mailboxes are thoroughly investigated by our interna l team of inspectors who work alongside local police

Find more answers to the questions Canadians are asking about community mailboxes at canadapostca

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ru 0 u middot shyc J

~ c +-

0 +shy

ltU u middot shygt

ltU l)

ru +- l)

s 0 CL

01 ltU c Jmiddot shy01 l)

c

l)

c ru middot shy-0 ru c ru

ru 01W u c 0

UJ +- lt(

The shift from mail to parcels

Canadians postal needs are changing They mailed almost 12 billion fewer letters in 2013 than in 2006 This continuing decline has had a major financial impact Canada Post reported an operating loss of $193 million in 2013

Online shopping is growing and Canadians are turning to Canada Post to deliver their packages Canada Post is the marketshyshare leader in delivering packages from businesses to consumers A historic shift is under way from mail to parcels In response Canada Post is transforming its business

A bold but realistic plan to secure the postal service

Canada Post announced its Five-point Action Plan in December 2013 This plan wil l help secure the future of the postal service and ensure Canada Post does not become a burden on taxpayers

The five initiatives are

To convert five million households with delivery at the door to community mailbox delivery over five yearslI

~ To adopt a new t iered approach to Lettermailtrade pricing

To expand the convenience of the retail network ~ Liiil by opening more franchise postal outlets

~ To streamline operations

ti To address the cost of labour

About community mai lboxes

Community mailboxes offer individually locked mailboxes and larger locked parcel compartments They have served mil lions of Canadians for three decades

Did you know

bull Only one th ird of Canadian addresses sti ll have mai l del ivered to the door The other two thirds already receive their mail through community mailboxes grouped or lobby mailboxes rural mailboxes or at a post office

bull There will be no change in delivery for customers - who live in apartment buildings seniors buildings and condos

who have mail delivered to the lobby - who live in rural areas and have their own mailbox at the end

of their driveway

bull Businesses will continue to have delivery to the door if they are located in business corridors or receive a relatively large volume of mai l

bull It costs more than twice as much to deliver mail to the door than to a community mailbox

bull This community mailbox initiative is expected to save Canada Post $400 to $500 million a year once fully implemented

Features Wide individual of the new compartments

community mailboxes Outgoing mail slot

f--- shy

High-grade Heavy-duty locks construction

Flexible design for compartments Large parcel

security

Sturdy base

Community mailboxes

Meaningful local consultation

Canada Post will draw on the experience it has from serving millions of Canadians for decades via community mailboxes as well as the expertise municipalities have about their unique communit ies

A one-size-fits-all approach to consu ltation wi ll not work Canada Post will work with every municipality individua lly to ensure meaningful consultation on the location of commun ity mailboxes

Canada Post will

bull Engage early with mayors and councillors to walk through the conversion and keep them informed at all stages of the process

bull Provide information packages to residents including means by which they can express their priorities and preferences

bull Share with mayors councillors and planning departments their residents feedback

bull Provide preliminary siting maps to planning departments to serve as a basis for discussion on potential locations

bull Work closely with municipal planning departments to determine suitable locations based on factors such as safety accessibility and proximity

Addressing your residents questions and concerns

What if Im a senior or a person with a significant mobility issue How will I access my mail at a community mailbox

Canada Post understands that some seniors and Canadians with disabilities have real concerns about the transition of door-to-door

delivery to community mailboxes Canada Post is sensitive to these needs and remains committed to ensuring that everyone can access the postal service

Canada Post is developing alternative approaches for people for whom delivery to a community mailbox would impose an unacceptable hardship Residents who feel they will need special accommodation due to a significant mobi lity issue and lack alternatives to access their community mailbox are encouraged to cal l Canada Post directly at 1-844-454-3009

Who will be responsible for maintaining my CMB

Canada Post acknowledges that it is our responsibility to maintain the community mailbox infrastructure including snow removal litter

and graffiti We maintain community mailboxes through a combination of prevention measures and ongoing maintenance

Will my mail be safe in a community mailbox

Canada Post takes the security of our customers mail seriously We have delivered mail to community mailboxes for more than

30 years and they offer excel lent security

The units are designed and constructed to be secure and tamper-proof and are equipped with the latest security features While rare any attempts to tamper with community mailboxes are thoroughly investigated by our interna l team of inspectors who work alongside local police

Find more answers to the questions Canadians are asking about community mailboxes at canadapostca

The shift from mail to parcels

Canadians postal needs are changing They mailed almost 12 billion fewer letters in 2013 than in 2006 This continuing decline has had a major financial impact Canada Post reported an operating loss of $193 million in 2013

Online shopping is growing and Canadians are turning to Canada Post to deliver their packages Canada Post is the marketshyshare leader in delivering packages from businesses to consumers A historic shift is under way from mail to parcels In response Canada Post is transforming its business

A bold but realistic plan to secure the postal service

Canada Post announced its Five-point Action Plan in December 2013 This plan wil l help secure the future of the postal service and ensure Canada Post does not become a burden on taxpayers

The five initiatives are

To convert five million households with delivery at the door to community mailbox delivery over five yearslI

~ To adopt a new t iered approach to Lettermailtrade pricing

To expand the convenience of the retail network ~ Liiil by opening more franchise postal outlets

~ To streamline operations

ti To address the cost of labour

About community mai lboxes

Community mailboxes offer individually locked mailboxes and larger locked parcel compartments They have served mil lions of Canadians for three decades

Did you know

bull Only one th ird of Canadian addresses sti ll have mai l del ivered to the door The other two thirds already receive their mail through community mailboxes grouped or lobby mailboxes rural mailboxes or at a post office

bull There will be no change in delivery for customers - who live in apartment buildings seniors buildings and condos

who have mail delivered to the lobby - who live in rural areas and have their own mailbox at the end

of their driveway

bull Businesses will continue to have delivery to the door if they are located in business corridors or receive a relatively large volume of mai l

bull It costs more than twice as much to deliver mail to the door than to a community mailbox

bull This community mailbox initiative is expected to save Canada Post $400 to $500 million a year once fully implemented

Features Wide individual of the new compartments

community mailboxes Outgoing mail slot

f--- shy

High-grade Heavy-duty locks construction

Flexible design for compartments Large parcel

security

Sturdy base

Community mailboxes

Meaningful local consultation

Canada Post will draw on the experience it has from serving millions of Canadians for decades via community mailboxes as well as the expertise municipalities have about their unique communit ies

A one-size-fits-all approach to consu ltation wi ll not work Canada Post will work with every municipality individua lly to ensure meaningful consultation on the location of commun ity mailboxes

Canada Post will

bull Engage early with mayors and councillors to walk through the conversion and keep them informed at all stages of the process

bull Provide information packages to residents including means by which they can express their priorities and preferences

bull Share with mayors councillors and planning departments their residents feedback

bull Provide preliminary siting maps to planning departments to serve as a basis for discussion on potential locations

bull Work closely with municipal planning departments to determine suitable locations based on factors such as safety accessibility and proximity

Addressing your residents questions and concerns

What if Im a senior or a person with a significant mobility issue How will I access my mail at a community mailbox

Canada Post understands that some seniors and Canadians with disabilities have real concerns about the transition of door-to-door

delivery to community mailboxes Canada Post is sensitive to these needs and remains committed to ensuring that everyone can access the postal service

Canada Post is developing alternative approaches for people for whom delivery to a community mailbox would impose an unacceptable hardship Residents who feel they will need special accommodation due to a significant mobi lity issue and lack alternatives to access their community mailbox are encouraged to cal l Canada Post directly at 1-844-454-3009

Who will be responsible for maintaining my CMB

Canada Post acknowledges that it is our responsibility to maintain the community mailbox infrastructure including snow removal litter

and graffiti We maintain community mailboxes through a combination of prevention measures and ongoing maintenance

Will my mail be safe in a community mailbox

Canada Post takes the security of our customers mail seriously We have delivered mail to community mailboxes for more than

30 years and they offer excel lent security

The units are designed and constructed to be secure and tamper-proof and are equipped with the latest security features While rare any attempts to tamper with community mailboxes are thoroughly investigated by our interna l team of inspectors who work alongside local police

Find more answers to the questions Canadians are asking about community mailboxes at canadapostca

Community mailboxes

Meaningful local consultation

Canada Post will draw on the experience it has from serving millions of Canadians for decades via community mailboxes as well as the expertise municipalities have about their unique communit ies

A one-size-fits-all approach to consu ltation wi ll not work Canada Post will work with every municipality individua lly to ensure meaningful consultation on the location of commun ity mailboxes

Canada Post will

bull Engage early with mayors and councillors to walk through the conversion and keep them informed at all stages of the process

bull Provide information packages to residents including means by which they can express their priorities and preferences

bull Share with mayors councillors and planning departments their residents feedback

bull Provide preliminary siting maps to planning departments to serve as a basis for discussion on potential locations

bull Work closely with municipal planning departments to determine suitable locations based on factors such as safety accessibility and proximity

Addressing your residents questions and concerns

What if Im a senior or a person with a significant mobility issue How will I access my mail at a community mailbox

Canada Post understands that some seniors and Canadians with disabilities have real concerns about the transition of door-to-door

delivery to community mailboxes Canada Post is sensitive to these needs and remains committed to ensuring that everyone can access the postal service

Canada Post is developing alternative approaches for people for whom delivery to a community mailbox would impose an unacceptable hardship Residents who feel they will need special accommodation due to a significant mobi lity issue and lack alternatives to access their community mailbox are encouraged to cal l Canada Post directly at 1-844-454-3009

Who will be responsible for maintaining my CMB

Canada Post acknowledges that it is our responsibility to maintain the community mailbox infrastructure including snow removal litter

and graffiti We maintain community mailboxes through a combination of prevention measures and ongoing maintenance

Will my mail be safe in a community mailbox

Canada Post takes the security of our customers mail seriously We have delivered mail to community mailboxes for more than

30 years and they offer excel lent security

The units are designed and constructed to be secure and tamper-proof and are equipped with the latest security features While rare any attempts to tamper with community mailboxes are thoroughly investigated by our interna l team of inspectors who work alongside local police

Find more answers to the questions Canadians are asking about community mailboxes at canadapostca