canadian hard of hearing association caslpa 2006 can you provide what consumers need?
TRANSCRIPT
Canadian Hard of Hearing Association
CASLPA 2006
Can You Provide What Consumers
Need?
Canadian Hard of Hearing Association
What is CHHA?
• Founded in 1982• National voice of hard of hearing and
deafened persons• Mission:
– Raise awareness– Promote integration– Remove barriers
Canadian Hard of Hearing Association
Some of our Projects…
Youth Leadership Development
Working and Coping with Hearing Loss
Remote Real-Time Captioning Project
Community Based Conflict Resolution Project
Television Captioning Study
National Access Awareness Project
Branch Access Persons Project
Post-Secondary Education Project
National Education Seminar
Canadian Hard of Hearing Association
And today’s subject…
The 2005 Hearing Health Care Professional and Consumer Surveys…
Objectives:Identify the barriers faced by Hearing Health Care Professionals (HHCP)Identify the barriers faced by ConsumersIdentify resources required to meet the needs
Canadian Hard of Hearing Association
What it will do…
Forge links with CASLPA, CAA, and CHIPSIdentify the needs of HHCPs and ConsumersDevelop resourcesHelp HHCPs build an interactive relationship with their clientsHelp clients learn to help themselves
Canadian Hard of Hearing Association
Key Findings
Canadian Hard of Hearing Association
Responses
Canadian Hard of Hearing Association
Responses by
Canadian Hard of Hearing Association
How Important is…
Canadian Hard of Hearing Association
12%
5%
5%
6%
16%
16%
18%
28%
30%
31%
46%
46%
64%
0% 20% 40% 60% 80%
Other
Poor or un-enforced building codes
Human rights violations
Access to public buildings
Lack of social, sports and recreational services
Lack of skills to request improved accessibility
Communicating on the telephone
Lack of visiblity by groups / agencies
Poor knowledge of financial support available
Hearing Health Care Providers do not have the time
Lack of awareness of technological supports
Lack of awareness by public policy and law makers
Insufficient income
*.
• Lack of support groups / professionals in community
• Lack of awareness from the general public
• Lack of funding
What are the top three obstacles your clients face?*
Important to Remember?
Canadian Hard of Hearing Association
How Can You Help Clients Access Information?
Canadian Hard of Hearing Association
Level of Knowledge
Canadian Hard of Hearing Association
♫ Ain’t got no Satisfaction ♪
More attention to clients’ problems Give them the time they need Look after the details Remind clients often of the critical points Provide literature and referrals to help
them cope Refer them to CHHA
Canadian Hard of Hearing Association
In one ear and out the other – what do patients remember?
By Robert H. Margolis
www.audiologyincorporated.com/ai_wpr.htm
What do Patients Remember?
Canadian Hard of Hearing Association
AUDIOLOGISTS ARE IMPORTANT!
You play a crucial role in what the client does nextYou know what consumers needYou are a source of information about local needs, availability and resourcesYou can advocate at professional levels for change to service delivery models and to standards in certification
Canadian Hard of Hearing Association
What you need to do…Make the delivery of the educational kits standard practice within your office, clinic or
hospitalAdvocate at the professional level for change to the service delivery models taught to you in Universities – set the tone for higher standards Accept nothing but excellence from your own client relationship skillsInsist upon ensuring an interactive relationship with each one of your clients
Canadian Hard of Hearing Association
What’s next???
Development of partnerships between consumers and professional groupsDevelopment of the Hearing Awareness
Education KitIncreased involvement of manufacturers
and hearing instrument providersSetting of standards that demand quality
Canadian Hard of Hearing Association
AND NOW….
QUESTIONS ANYONE???
Canadian Hard of Hearing Association
Information? Please contact:
Michel David, Project Coordinator
Canadian Hard of Hearing Association
2435 Holly Lane, Suite 205
Ottawa, ON K1V 7P2
(Voice) 613-526-1584; (TTY) 613-526-2692
(Fax) 613-526-4718
(Canada Toll Free) 1-800-263-8068
e-mail: [email protected]
web site: www.chha.ca