canadian lean summit - management operating system · 2019. 5. 23. · lean 6σ 2012 pva 2012-2014...
TRANSCRIPT
![Page 1: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/1.jpg)
Management Operating SystemWhat are the current challenges? What needs to be improved? Why it needs to be improved? How to accomplish it?
![Page 2: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/2.jpg)
MOS – Management Operating System
What exactly are we talking about?
![Page 3: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/3.jpg)
Goal of an MOSEfficiency & consistency in day to day operations
![Page 4: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/4.jpg)
Lean 6σ 2012
PVA 2012-2014
MOS 2013
MOS Review 2017-2018
Changes Implemented 2018
![Page 5: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/5.jpg)
Comments from the districtsHow long do I need to keep this for?
What is the purpose of this? Why do I have to do this?
I have enough paperwork to do already & this just adds more.
I don’t see the value in doing this. I am not doing this.
I am not doing this unless forced to. I’m only doing what I’m told but I don’t see the point. I put ideas forward & never heard back. Why bother?
![Page 6: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/6.jpg)
The Crumbling Foundation
![Page 7: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/7.jpg)
Communication Tools that don’t work
Lack of employee engagement
![Page 8: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/8.jpg)
Challenges
![Page 9: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/9.jpg)
What needs to be improved?
![Page 10: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/10.jpg)
Why it needs to be improved?
![Page 11: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/11.jpg)
How to improve?
![Page 12: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/12.jpg)
Planning
![Page 13: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/13.jpg)
![Page 14: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/14.jpg)
Employee EngagementThe Workshops
![Page 15: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/15.jpg)
![Page 16: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/16.jpg)
Highway Supervisor Workshop
![Page 17: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/17.jpg)
How did we do?What needed to be improved with the current system: •All current forms/tools needed to be reviewed •All documentation needed a document control system put in place i.e. version #s etc. •All forms/ tools/ processes needed standard operating procedures with a retention schedule •Written minimum standards & expectations need to be developed & documented •Management needed to support this system •An auditing procedure needs to be written & implemented •Actual users needed to be involved in revisions & updates to tools •Ownership of tools needed to be at the right level •A system needed to be developed & incorporated to capture ideas & involve those individuals putting those ideas forward in continuous improvement projects •Current Forecast/Planning/Execution & Follow Up/Reports needed to change to Plan/Do/Check/Act to align with GNB Daily Management & to align with actual MOS practices
✓✓
✓
✓
✓✓✓
✓
✓
![Page 18: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/18.jpg)
Audit vs Check InAudit Check In
Compliance/ Non Compliance Meets Requirements/ Needs Improvement
Creates sense of fear of process Creates sense of understanding and concern
Auditor vs Auditee Collaborative
Prescriptive Coaching/ Mentoring
Results oriented only Improvement oriented
END - Meeting a standard FLUID - Continuously improving to make it better
![Page 19: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/19.jpg)
New Comments from the Districts Moving away from PVA – more ownership
Less paperwork Less critical, less formal, more like an open conversation
More collaborative More freedom to talk about continuous improvement
ideas Better understanding of purpose
![Page 20: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/20.jpg)
Challenges that continue…
![Page 21: Canadian Lean Summit - Management Operating System · 2019. 5. 23. · Lean 6σ 2012 PVA 2012-2014 MOS 2013 MOS Review 2017-2018 Changes Implemented 2018](https://reader036.vdocuments.net/reader036/viewer/2022071511/6130313a1ecc51586943f00c/html5/thumbnails/21.jpg)
Questions?