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CAO Update and DiscussionWB/IMF Annual Meetings

September 23, 2011

Compliance Advisor/Ombudsman (CAO)for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA),

World Bank Group

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What is the Compliance Advisor/ Ombudsman (CAO)?

CAO addresses complaints from people affected by IFC/MIGA projects- Independent- Provides public

accountability & grievance redress

- Reports to World Bank Group President

Goal = enhance social & environmental project outcomes

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How CAO fits into the World Bank Group

IFC MIGA

President World Bank

Group

Project-affected communities

World Bank Group Board

Private sector client

Private sector client

Private sector client

Key Characteristics of the CAO

• CAO strives to be an independent, transparent, credible, accessible, equitable mechanism that provides a predictable process: Dispute resolution services Environmental & social compliance oversight Advice on systemic social & environmental issues Monitoring and follow-up of implementation

Access to recourse for project-affected communities

3 simple criteria for filing a complaint:

1. IFC or MIGA project

2. Environmental & social concerns

3. Individual or community impacted negatively by the project- Civil society organizations can

file on behalf of affected people

- Confidentiality- Any language

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OMBUDSMAN: AFRICA

CAMEROON- Chad-Cameroon Pipeline

(IFC, Oil, Gas, Mining & Chemicals)

- Filed May 2011:Ombudsman assessment ongoing

MOZAMBIQUE- Mozal Aluminum Smelter (IFC, Oil, Gas, Mining & Chemicals)- Filed Oct 2010: Ombudsman facilitating agreement

UGANDA- Bujagali Energy (IFC & MIGA, Infrastructure)- 2 complaints - filed March & May 2011: Ombudsman

assessments ongoing

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OMBUDSMAN: EAST ASIA & PACIFIC

CAMBODIA- Cambodia Airport Development (IFC, Infrastructure)- Filed Dec 2009: Ombudsman process ongoing

INDONESIA- PT Weda Bay (MIGA, Mining)- Filed July 2010: Transferred to compliance for appraisal; Dispute

resolution training workshop for parties (Indonesia, Oct 2011)

INDONESIA- Wilmar Group (IFC, Agribusiness)- 2 complaints - filed July 2007 & Dec 2008: Monitoring

implementation of dialogue process & settlements respectively

PAPUA NEW GUINEA- PNG Special Economic Zone (SEZ) (IFC, Advisory Services)- Filed July 2011: Ombudsman assessment underway

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OMBUDSMAN: EUROPE & CENTRAL ASIA

GEORGIA- BTC Pipeline (IFC, Oil)- Filed May 2011: Ombudsman process underway

TURKEY- Standard Profil (IFC,

Manufacturing)- Filed Sept 2008:

Ombudsman monitoring implementation of agreement

REPUBLIC OF KOSOVO- Kosovo Energy Corporation (KEK) privatization

(IFC, Advisory Services)- Filed August 2011: Ombudsman assessment underway

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OMBUDSMAN: LATIN AMERICA

COLOMBIA- TCBuen (IFC, Infrastructure)- Filed Dec 2009: Closed Nov 2010 after Ombudsman assessment

ECUADOR- Interagua (MIGA, Water infrastructure)- Filed Jan 2008: Closed after monitoring of agreements

NICARAGUA- Nicaragua Sugar Estates Limited (IFC, Agribusiness)- Filed March 2008: Facilitating agreements and implementation

PANAMA- Panama Canal (IFC, Infrastructure)- Filed May 2011: Ombudsman assessment underway

PERU- Maple Energy (IFC, Oil)- Filed April 2010: Transfer to compliance pending

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OMBUDSMAN: SOUTH ASIA

INDIA- India Infrastructure Fund

(IFC, Financial Markets)- Filed April 2011:

Ombudsman assessment ongoing

INDIA- Tata Ultra Mega (IFC, Infrastructure)- Filed June 2011: Ombudsman assessment ongoing

SRI LANKA- Rainforest Ecolodge (IFC, Advisory Services)- Filed Aug 2009: Closed after Ombudsman assessment

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COMPLIANCE APPRAISALS

ECUADOR- Pronaca (IFC, Agribusiness)- Filed Dec 2010: Compliance appraisal ongoing

GHANA- Tullow Oil, Kosmos Energy and

Jubilee FPSO (IFC, Oil)- Triggered by CAO VP Aug 2010:

Compliance appraisal concluded June 2011

INDONESIA- PT Weda Bay (MIGA, Mining)- Filed July 2010: Compliance appraisal underway

PANAMA- Pando Montelirio (IFC, Infrastructure)- Filed Jan 2010: Compliance appraisal ongoing

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COMPLIANCE AUDITS

INDONESIA- Wilmar Group (IFC, Agribusiness)- Complaints filed July 2007 & Dec 2008: Implementation of audit

findings in monitoring

PERU- Agrokasa (IFC, Agribusiness)- Complaints filed June 2009: Audit report pending clearance to

disclose

MULTIREGIONAL- Financial Sector Investments (IFC)- Triggered by CAO VP April 2011:

Appraisal report released June 2011; Audit investigation in process 12

Working together: Community-based organizations, CSOs & NGOs

- Awareness raising / Community outreach- Bringing complaints to the CAO- Supporting communities in dispute resolution

processes- Putting pressure on the WBG in response to

compliance investigations- Advocating for accountability at the WBG

- Do you feel you know enough about how CAO’s different functions work and the roles NGOs play?

- Does working with CAO’s processes feel (un)comfortable for you?

- How can CAO be more effective in working with NGOs?- What do you want to get out of a CAO process?

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www.cao-ombudsman.org

Contact us

Office of the CAO2121 Pennsylvania Avenue NW

Washington, DC 20433Email: cao-compliance@ifc.orgwww.cao-ombudsman.org

www.facebook.com/CAOoffice