capeesh! see your company through your customers eyes
TRANSCRIPT
![Page 1: Capeesh! See your company through your customers eyes](https://reader031.vdocuments.net/reader031/viewer/2022013004/56649ca25503460f94960f6c/html5/thumbnails/1.jpg)
Capeesh! See your company through your customers eyes.
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Front page of Capeesh! website www.capeesh.com.au All design and programming is individually tailored to meet our clients
needs. No two mystery shopping programs are the same
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Recruiting - 95% is online 5% by telephone, fax and mail To the far reaches of Australia and New Zealand Data & reporting – As 90% is online the data is entered online and
reporting is instant Correct data – extremely accurate as there is no double handling, the
data is checked for correctness and processed
On-line
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Costs streamline – All recruiting, data and reporting is in-house, we do not sub-contract any of our work
Capeesh! is its own host & web designer Technical support – is available to us 24/7
On-line
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Capeesh! – specifically designed IT program Latest software – firewall, anti-virus, database etc Licensed – 100% Back up – every day by removable hard drive Access – restricted by user name and password Researcher restrictions – only have access to their assigned audits
On-line Security
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Immediate results – fast turn around of audit forms and data Training success – immediate impact on training Tracking – by question, date, store, area, state etc. Accountable – managers and employees are accountable for their
performance good or bad Marketing focus – analyse data over a marketing drive period Abundance of reports - endless Up selling – tracking/zooming in on the extremely important aspects of
your business
On-line Success
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Over 45,000 researchers registered online Over 1,200 researchers used at any one time Types – all walks of life but specifically tailored to the requirements of the
job Trained – trained by our recruiters and field team Briefed – researchers are briefed on every job and every audit regardless
of experience Checked – all audits are checked through our quality assurance Over 20,000 audits per annum
Researchers
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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All audit forms are on-line, processed through a database and programmed so that they can be transferred into a commonly used Excel / Access / PDF format
Which Audit form would you like: By single date By range of dates By state or area By area manager one audit form, 3 audit forms or all of them
Audit Form On-line
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Range of reports available: By date range, any month, several months By scenario Area manager or all managers By area or all areas NSW, VIC, QLD……………… 1 outlet, several or all By one question, some or all Just speed of service By time or percentage Reports, charts, graphs, tables, Excel, Access…..
Range of Reports
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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North SydneyJuly 2002 to October 2002
Qu
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Description Se
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2002
Octo
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Total Score 72 100 86.01 Exterior Cleanliness 3 3 3.02 Interior Cleanliness 0 3 1.53 Restroom Cleanliness 4 4 4.0
Exterior/Interior Subtotal 7 10 8.54 Employees friendly/w ell groomed 10 10 10.05 Manager visible Yes Yes 100.0%6 Order taker and dispatcher same Yes No 50.0%
Employees Subtotal 10 10 10.0> 3:00 min - Total Time 15 15 15.0> 30/60 sec - Transaction Time 15 15 15.0
7 Queue Time 00:15 00:20 0:00:188 Transaction Time 00:40 00:12 0:00:26
> 2:30 min - BK Gold Yes Yes 100.0%Customers in queue 0 0 0.0
9 How many registers/w indow s open 1 4 2.510 Time w aited met expectations Better Better
Speed of Service Subtotal 30 30 30.011 Receive correct order 10 10 10.0
Order Accuracy Subtotal 10 10 10.012 Burger prepared as requested 5 5 5.013 Burger hot, fresh and pleasant 0 15 7.514 Number striked through on w rapper Yes Yes 100.0%15 Burger w rapped neatly Yes Yes 100.0%17 Fries salted Just Right Just Right18 Side order hot, fresh and pleasant 0 10 5.019 Drink cold and pleasant 5 5 5.0
Product Consistency Subtotal 10 35 22.520 Menu board easy to understand Yes Yes 100.0%21 Drive thru' speaker clear N/A N/A 100.0%22 Overall experience Moderate Excellent23 Items suggested before ordering No No 0.0%24 Items suggested after ordering Large Regular
Suggestive Sell Subtotal 5 5 5.0
We deliver, phone us, email us, fax us and we will send you the report within a matter of minutes
Come and get it, maybe you want to log on and get your own
We will accommodate both
Reports
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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Image Employee(s) Speed of service Order accuracy Product Suggestive sell
Measuring Change
0
10
20
30
40
50
60
70
80
90
100
Jan-0
5
Feb-0
5
Mar-0
5
Apr-0
5
May-0
5
Jun-0
5
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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“Improved service” “Sense of urgency” “More focus” “Effective training” “Incremental sales growth”
What the Clients’ Say
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867
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ADDRESS: 2 Wilton AvenueSOMERTON PARK SA 5044
TEL: (08) 8358 2222 FAX: (08) 8125 5867
Email: [email protected] Web: www.capeesh.com.au
Find Us
2 Wilton Avenue SOMERTON PARK 5044 SOUTH AUSTRALIA
Telephone: (08) 8358 2222 Mobile: 0419 841 296 FAX: (08) 8125 5867