Ron Tolido!CTO, Capgemini Continental Europe!Stockholm!6 November 2014!

The 3rd Platform digital transformation of insurance !

TURNING  TECHNOLOGY  INTO  BUSINESS  TRANSFORMATION  

LEADING DIGITAL"3 YEARS OF JOINT RESEARCH…"

Dig

ital C

apab

ility!

Leadership Capability!

FASHIONISTAS!

 

!

DIGITAL MASTERS!

!

CONSERVATIVES!BEGINNERS!

• Many advanced digital features (such as social, mobile) in silos!

• No overarching vision!• Underdeveloped coordination!• Digital culture may exist in silos!

• Strong overarching digital vision!• Excellent governance across silos!• Many digital initiatives generating

business value in measurable ways!• Strong digital culture!

• Management skeptical of the business value of advanced digital technologies!

• May be carrying out some experiments!

• Immature digital culture!

• Overarching digital vision exists, but may be underdeveloped!

• Few advanced digital features, though traditional capabilities may be mature!

• Strong governance across silos!• Active steps to build digital skills and

culture!

… showing 4 levels of Digital Mastery …!

… with insurance typically ranking ‘conservative’ …!

Banking Consumer   Packaged  Goods

Insurance

Manufacturing

PharmaceuDcals

Retail

High  Technology

Telecoms Travel  and   hospitality

UDliDes

… illustrated by our World Insurance Report 2014 …!

… showing room for (digital) improvement ….!

… and with every sector already having its Digital leaders …!

* Average performance difference for firms in each quadrant versus the average performance of all large firms in the same industry for the 184 publicly-traded companies in our sample!

Basket of indicators:"• EBIT Margin!

• Net Profit Margin!

Dig

ital C

apab

ility!

Leadership Capability!

REVENUE GENERATION EFFICIENCY!

+6%"

Basket of indicators:"• Revenue / Employee!• Fixed Asset Turnover!

+9%"

-10%"-4%"

Dig

ital C

apab

ility!

Leadership Capability!

PROFITABILITY!

%" +26%"

+9%"-24%"

-11%"

... with a significantly better financial performance..!

Digital has informed and amplified customer

expectations!

Digital is removing traditional constraints in

operations!

Digital business models can reorder value chains and!create new opportunities!

BUSINESS! MODEL!

CUSTOMER! EXPERIENCE! OPERATIONS!

Digitally-modified business!Customer Understanding! Process digitization!

New digital business!Top Line Growth! Worker enablement!

Digital globalisation!Customer Touch Points! Performance management!

… knowing what digital drivers to apply …!

TECHNOLOGY! VISION!

ENGAGEMENT!GOVERNANCE!

… and making chance actually sustain!!

Back to the technology drivers, introducing Technovision …!

.. a simple framework to position technology drivers that underpin Digital Transformation …!

… with 7 Design Principles and 30 Trends …!

1.  Vanilla Tastes Good 2.  Reborn In The Cloud 3.  Elastic Business 4.  Close To The Edge 5.  No Apps Apps

Sector as a Service

1.  Object Of Desire 2.  Zen Of The Task 3.  Sweat The Assets 4.  Get A Life 5.  End User, End

Producer You

Experience

1.  Social Is The New Oil 2.  Profile As A Currency 3.  Social Workers 4.  No Work 5.  Friend Your Vending

Machine We

Collaborate

1.  My Data Is Bigger Than Yours

2.  Intelligence Inside 3.  Real Real Time 4.  The Art Of Data 5.  Data Apart Together

I0I0I0

I0I0I0

Thriving on Data

1.  Shades Of Process 2.  Process Is The New

App 3.  No Process 4.  String of Silos 5.  Co-Process

Process on the Fly

1.  Virtual Lego 2.  What Would Amazon

Do? 3.  Bon Risk Appétit 4.  Let’s Get Physical 5.  Orchestrate for Simple

Invisible Infostructure

1.  Born In The Cloud 2.  Build Social 3.  SMAC It Up 4.  Business, Mon Amour 5.  No Requirements 6.  From Train to Scooter 7.  Think Design

Design For Digital

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… driven by 3 clear, recurring themes …!

REPOSITION   REBORN   REINVENT  

Radically rationalizing the core landscape...!

Once organizations have implemented or built their first cloud applications, they will find they have a powerful cloud platform available that comes with these applications. They can now consider leveraging more of that platform, not only to create additional solutions but also to renew the existing applications landscape. This may be a matter of simply ‘cloud-enabling’ legacy applications by providing them with a new front-end and integrate them with the cloud applications. But applications can be completely ‘reborn’ too, taking full advantage of living in the cloud.

Re-bond

Reduce duplication, disparate applications and drive efficiency by consolidating of processes

Retire

Retiring the application in a controlled manner, preserving

essential data in the Cloud

Resurrect

Improve integration and flexibility through Cloud service

enablement

Rebuild

Build in a new language or re-use the code on a modern Cloud

platform

Remediate

Re-factoring the application to a better structure to improve

integration & flexibility

Replace

Assess current and to-be business requirements and

upgrade/migrate to configurable, cloud-based solutions

Re-platform

Move the application to a modern, easily deployable Cloud

platform

Run

Keeping the application fed and watered for the minimum effort

and cost

The 8 Rs of Application Destiny & the Cloud!

The 3Vs of Data landscaping …!

The rise in volume (amount of data), velocity (speed of data) and variety (range of data, both structured and unstructured) gives way to new information architectures and tools that no longer only collect and store but actually use data to create business value and provide usable insights. Start to imagine what is possible when you are able to handle much more data than ever before, from sources inside and outside the organization that were previously unthinkable, integrated and available in near real-time.

… or Data Laking …!

HD

FS

Customer Insight

Marketing campaign

Predictive Maintenance

SQL

Laye

r

Transactional systems

CRM PLM ERP Sensor Network Web Social Media Market Supplier

De afbeelding kan niet worden weergegeven. Mogelijk is er onvoldoende geheugen beschikbaar om de afbeelding te openen of is de afbeelding beschadigd. Start de computer opnieuw op en open het bestand opnieuw. Als de afbeelding nog steeds wordt voorgesteld door een rode X, kunt u de afbeelding verwijderen en opnieuw invoegen.

Cloud applications: It’s All In A Catalog!

Too much focus on requirements creates an artificial boundary between the Business and IT sides of an organization. It’s a bridge, but one that is often difficult to cross. Instead, IT should be providing a flexible, scalable catalog of secure and compliant enterprise services and solutions. It inspires the business to assemble their own, unique solutions from it. Such a catalog is the foundation and inspiration for Digital Transformation initiatives that can quickly be validated, turned into executable plans and deployed. Think Catalog First!

Insurance as a Service…!

SMAC It Up: the 3rd platform has new rules!

Although the drivers of Social, Mobile, Analytics (or ‘Big Data’) and Cloud all have powerful transformation impact themselves, the real breakthroughs are created by bringing them all together. In this powerful melting pot, the drivers amplify each other, creating something much more compelling than the sum of the parts. So whenever you consider a solution in one of these areas, systematically look in the other areas as a default for synergetic inspiration.

3rd Life after the Mainframe and the PC …!

Moving between the platforms is life-changing …!

Going Digital across the insurance lifecycle …!

469  Survey  Responses  

Research  and  Get  a  Quote  

Policy  Servicing  

Claims  Servicing  

Policy  AcquisiDon  

High  Importance  Area  for  Customers  Marmalade  TargeDng  Young  Drivers  

VerD  –  A  Complete  Online  Insurance  Experience  

… and the disruptive power of Social …!

Virtual and real worlds merge …!

While we usually associate technology with a virtual world, now the physical, ‘real’ world quickly becomes part of it as well. With more and more tangible objects able to sense and store data and get connected to the network, the boundaries between both worlds are blurring. The Internet of Things provides unlimited opportunities for organizations to become ‘smarter’ and intimately linked to their clients and partners. And the trend becomes full circle with the quick rise of 3D printing, enabling even individuals to materialize concepts and ideas in a way that was unthinkable before: the virtual world becomes real.

Things: connected and smart!

Ego System & the Quantified Self …!

…. and the quantified object …!

Let It Be: Innovation Happens Elsewhere …!

Centrally gathering all requirements, compiling them into a list of mobile initiatives and then building the apps - one by one - does no justice to the development potential of the crowd, nor does it provide a short time-to-market. Focus on building a ‘hub’ platform instead: a catalog of enterprise-level services and APIs to catapult new apps, built by yourself and others, both inside and outside the company, by individuals, business units or external partners. Then focus on mobilizing, enabling and supporting your end producers; they will create the greatest mobile apps in return.

… exploring the API Economy …!

From Train to Scooter: multi-speed IT!

The next generation of Business Technology solutions has a short time to market, is created and delivered in an agile way and is developed and owned in the nearest proximity of the business. These solutions are much like Scooters and Cars, where the current applications landscape typically is populated with Trains and Buses. Think about when to apply the right rhythm, build the ‘hub’ platforms to support and start to explore new, flexible ways to build solutions, applying agile approaches such as SCRUM and rapid development tools.

Different rhythms for different purposes …!

… with agile not just being ‘agile’ anymore …!

… and the Build/Release/Run/Repeat cycle becoming shorter and shorter …!

The Next Disruptive Technology might be around the corner …!

Summarizing …!

REPOSITION   REBORN   REINVENT  

.. with much more on capgemini.com/technovision!

Ron Tolido!CTO, Capgemini Continental Europe!Stockholm!6 November 2014!

The 3rd Platform digital transformation of insurance !