capturing and deploying experience through simulation
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Capturing and Deploying Experience Through Simulation . Presented by: Ken Spero. ASTD PHL eLearning SIG. Setting the Stage. Learning Continuum. Instructional Design. Learning Continuum Revised. Narrative – Experience Design. Instructional Design. Today’s Session Outline. - PowerPoint PPT PresentationTRANSCRIPT
Presented by:Ken Spero
Capturing and Deploying Experience Through Simulation
ASTD PHLeLearning SIG
Setting the Stage
Learning Continuum
Learning Continuum Revised
Instructional Design
Instructional DesignNarrative –
Experience Design
Today’s Session Outline
In this session we will address the following issues relating to Experience and Simulations:
1. Why use Simulation2. Experience Design3. Play a Sim4. Applications for Sim5. QA
Why use Simulation?
Experiencing Best Practices Enables Critical Thinking
5
Why use Simulations?
Experience is the best teacher Sims provide experience (emotional engagement
with environment) Sims expand the evocable experience base, they
become part of your experience portfolio / “gut”. Sims consequate Mindlessness and encourage
Mindfulness Sims provides an opportunity for participants to learn
from failure, to Fail Forward Sims enable time acceleration to feel consequences Sim leverages the power of storytelling (context)
Why use Simulations? (Cont’d)
Focus on Retention 1. Emotional Engagement2. Capturing Attention – memory, interest, awareness3. Context (Gist)4. Avoid overteaching – brains need a break5. Pattern matching 6. Repetition7. Setting8. Sensory integration
Our objective is not an excellent training product, but rather…an excellent performer
John Medina – Brain Rules
Thalheimer Article: Using… Appropriate Scenarios to Support… Remembering
Retrieval Practice goes beyond Retention Scenarios Support Long Term Remembering Decision Making Scenarios Provide Memory
Retrieval Practice Scenarios Enable Context-Triggered Remembering Scenarios Enable Language-Triggered
Remembering Culturally Relevant Scenarios Boost Performance
Using Linguistically, Culturally, and Situationally Appropriate Scenarios to Support Real-World RememberingWill Thalheimer - A Work-Learning Research Document - 2009
Experience Design – The Key Objective
Engagement
Retention
Engagement Retention Retrieval
Why use Simulations? (Cont’d)
Sims provide Experiences to populate our experience-portfolio
Sims promote Critical Thinking and improved Decision Making
Computer Based Sims use the power of Storytelling to promote and maintain active engagement and retention
Experience Portfolio
Problem
Experience Portfolio (Gut)
Options
PotentialConsequence(s)
Strategy
Action
Results
Critical Thinking
Experience and Judgment
Good judgment is the result of experience.
Experience is the result of bad judgment.
Chad CheckettsSimulation Evangelist
When Sim
Play a Sim – Leadership Challenge
Reinforcement Simulation
Self –paced and Classroom Debrief
Leadership Scorecard– Vision– Knowledge– Inspiration
Play a Sim – Leadership Challenge
Play Simulation (20-25 Minutes)
Small Team Debrief – Review your Feedback and Scorecard (5 minutes)
Large Group Debrief with everyone (5 minutes)
Experience Design: Creating Experience
Narrative flow – Power of Story Telling Consequences – Make it Memorable Scorecard feedback – Make it realistic / measurable Narrative feedback – Repetition / memorable Small Group debriefings and opportunities to share /
expand the experience / consequences Large Group debriefings to establish additional
connections with larger initiative and/or subject matter
Why use Simulations (Cont’d)?
The Anchor Story Establish a back story that can be re-used to accelerate…
– Engagement – Communication – Retrieval Practice
May include (these evolve over time):– Company– Employees (hierarchy and relevant staff) – Products– Customers– Competitors
GRAPHICS – targeting context and emotional engagement Should not be your organization, but something that ‘looks like’ so that the
Cues you embed can be ‘sticky’ The Anchor Story should be used as broadly as possible in different modalities,
where relevant, to continue to establish context and depth One may already exist within your portfolio of solutions, you can build upon
what exists
Organizational Experience – Deployment (Cont’d)
What are the Tools of the Trade:1. Face to Face Workshops 2. Virtual Workshops3. eLearning4. JIT – Performance Support Tools5. Coaching6. Mentoring7. Leader driven interactions8. Mobile9. Social Networking 10. Storytelling11. Knowledge Management/Best Practices12. Other?
When Sim
Simulations are most impactful when:– Critical Thinking is imperative– Decisions depend on situations– Contextual experience is necessary– Decisions / Implementation must be consistent across /
within groups– When blended with other content, simulations can;
Reinforce learning Prepare learners to effectively deal with obstacles to execution Create an expanded learning environment where learners are
free to engage with / learn from others (not instructor only)
When Not Sim
Sims are not best for instruction of content Sims are not efficient for presenting content
that can be executed by following a fixed process or recipe
Why use Simulations?
IT IS ALL ABOUT EXPERIENCE!Experience Design encompasses:
Participant Experience (playing) Leadership Experience
(developing/authoring) Organizational Experience (blending)
Using Simulation in the Blend
How can we efficiently Blend?1. Critical Thinking
a. Audience Characteristicsb. Learning Objective Characteristics
Using Simulation in the Blend
Audience Characteristics: widely dispersed highly concentrated high turnover stable population variable exp. levels homogeneous exp. level variable ed. levels homogeneous ed. Level little discretionary time much discretionary time just in time need developmental need unmotivated to learn highly motivated to learn
Using Simulation in the Blend
Learning Objective Characteristics: stable content evolving content mandatory content discretionary content fact based skills based minimal amt. of content much content discrete ideas synthesis of ideas conceptually simple conceptually difficult personally focused interpersonal focused individual competencies team competencies explicit implicit values neutral values laden seen the content before new content
Experience Design: Authoring Simulations (Introducing the Assignment)
1. Establish the Narrative (something that can be re-used – Anchor Story)
a) Clearly define a problem / Target Learning Objectiveb) Articulate the desired experience and outcomec) Timeline and flowd) Create Measurable Scorecard: Goals and Boundariese) Establish Context: Environment / Storyline / Castf) Start with ‘Golden Path’
Experience Design: Authoring Simulations (Cont’d)
2. Articulate and Prioritize Key Learning Objectives3. Write a Scene from narrative that reflects each of the
selected Learning Objectives4. Articulate Alternatives/Choices/Feedback
5. Lay out scenes in the flow of the narrative6. Determine Memorable and Realistic Consequences7. Add intros and outros 8. Score Choices – Link to Objectives in a Measurable way
Experience Design – The Key Objective
Engagement
Retention
Engagement Retention Retrieval
Designing Simulations
EXPERIENCE DESIGN – What is it?1. Dealing with a situations from beginning (context)
to end (consequences)2. Capturing a narrative that enables participants to
demonstrate the desired learning objectives 3. The narrative leverages the power of storytelling 4. Creating opportunities to demonstrate failure as an
option
Experience Design: The Illusion of Complexity
Limited set of choices
No need to cover every eventuality
Populate the Experience Portfolio
Experience other consequences by playing again
Experience Design: Memorable Experience
Create or build upon a Story Identify consequences important to the
Storyline
Leverage suspense
Leverage humor
Leverage reality
Scorecard
Step 2: Establish Storyline