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Produced for Careskills Academy Ltd by Path to Learning Ltd 2014©. All rights reserved. Not to be reproduced without the express

permission of the copyright owner (Path to Learning Ltd). WBCC3/3/201

Name:…………………………………………………..

Date:…………………………………………………….

Care Certificate Standard 3

Duty of Care

Care Certificate

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Introduction

Care Certificate Standard 3: Duty of Care

This Standard has five learning outcomes:-

1. Understand how duty of care contributes to safe practice

2. Understand support available for addressing dilemmas that may

arise about duty of care

3. Deal with comments and complaints

4. Deal with adverse events, incidents, errors and near misses

5. Deal with confrontation and difficult situations

Each learning outcome has assessment criteria. The learning

outcome states what you must know, or be able to do in your role as

a health and social care worker. The learning outcomes have

assessment criteria stating what you need to do to achieve the

learning outcome.

Your ability to meet the assessment criteria and achieve the learning

outcomes for each standard will be assessed by a nominated

colleague/s or an external assessor/s.

Assessment criteria that require you to show you are able to do

something require an observation of your performance. This means

your assessor/nominated colleague will watch you performing your

duties at work.

The eLearning course you have completed covered all of the

knowledge required for this unit. However, you will need to

demonstrate your knowledge and understanding by completing the

questions in this pack; in a one to one discussion or as part of a group

exercise.

If your assessor asks you to complete written questions, please

answer the questions in this pack as fully as you can, it may help you

to refer to your notes from the eLearning course. When you have

finished the questions you must pass them to your assessor.

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You must not copy your answers from any source as this will be

viewed as plagiarism. If you wish to introduce information or quotes

from other sources you must reference them. For example,

Jones, (2014) said, ‘A duty is a responsibility.’

or

‘A duty is a responsibility.’

Source: www.ifound this.co.uk

or

‘A duty is a responsibility.’

Source: Responsibility Now Magazine. 2014

Creating a portfolio

You will be required to create a portfolio of your work towards the

Care Certificate. This means you will need to put all of your work in

a folder and keep this safe. Your assessor/nominated colleague will

assess your work for each standard and decide if you have met the

required level of competence in the assessment criteria.

Your portfolio will be your evidence of having completed all, or part

of the Care Certificate. You will need to keep it in a safe place because

you may be required to show it to others during your current

employment and if you change your job.

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Assessment methods

The following assessment criteria must be

observed.

Has this been

observed? Yes/No?

3.3a Demonstrating how to respond to

comments and complaints in line with legislation and agreed ways of working

3.5d Demonstrating how and when to access support and advice about

resolving conflicts

Your assessor may record their observation on the document provided at the back of this workbook or on the documentation

used within your workplace. A copy of the observation report will

be placed in your portfolio.


Duty of Care

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Learning Outcome 3.1 – Understand how duty of

care contributes to safe practice

3.1a Define ‘duty of care’

3.1b Describe how the duty of care affects your own work role


Duty of Care – Questions

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Learning Outcome 3.2 – Understand support

available for addressing dilemmas that may arise

about duty of care

3.2a Describe dilemmas that may arise between the duty of care and an individual’s rights

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3.2b Explain what you must and must not do within your role

in managing conflicts and dilemmas

3.2c Explain where to get additional support and advice about how to resolve such dilemmas

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Learning Outcome 3.3 – Deal with comments and

complaints

3.3b Describe who you would ask for advice and support in

handling comments and complaints

3.3c Explain the importance of learning from comments and complaints to improve the quality of service

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Learning Outcome 3.4 – Deal with adverse events,

incidents, errors and near misses

3.4a Describe how to recognise adverse events, incidents,

errors and near misses

3.4b Explain what you must and must not do in relation to

adverse events, incidents, errors and near misses

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3.4c List the legislations and agreed ways of working in

relation to reporting any adverse events, incidents, errors and near misses

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Learning Outcome 3.5 – Deal with confrontation and

difficult situations

3.5a List the factors and difficult situations that may arise

from confrontation

3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of

confrontation

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3.5c Describe how to assess and reduce risks in

confrontational situations

3.5e Explain the agreed ways of working for reporting any

confrontations

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Feedback Form

Care Certificate Standard 3 – Duty of Care

Standard Competence Met (tick)

Date Standard Competence Met (tick)

Date

3.1a 3.4a

3.1b 3.4b

3.2a 3.4c

3.2b 3.5a

3.2c 3.5b

3.3b 3.5c

3.3c 3.5e

Please provide constructive feedback to enable learner to

demonstrate competence

Date agreed for

resubmission of work

Assessor ………………………………………………………..... Date ……………………….

Learner …………………………………………………........... Date ……………………….

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Observation Form

Care Certificate Standard 3 –Duty of Care

Standard Competence

Met (tick)

Date Standard Competence

Met (tick)

Date

3.3a 3.5d

Please record your observation of the learner’s performance in relation to the assessment criteria above.

Date agreed for resubmission of work

Assessor ………………………………………………………..... Date ……………………….

Learner …………………………………………………........... Date ……………………….

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