care home brochure - mulgrave road pharmacy home... · microsoft word - care home brochure.docx...
TRANSCRIPT
Mulgrave Road Pharmacy Care Home Service
11 Upper Mulgrave Road, Cheam, Surrey. SM2 7AY
Telephone Number: 0208 643 3388 Fax Number: 0208 642 7714
Opening Hours: Monday-‐Friday 9.00-‐18.00 Saturday: 9.00-‐13.00
Mulgrave Road Pharmacy offers an excellent comprehensive care home service second to none. Our independent pharmacy is located in the heart of Cheam with a dedicated, close-‐knit pharmacy team who are committed to delivering exceptional patient care.
With a wealth of experience in working with care homes across Cheam and other parts of the borough, our pharmacist and healthcare team are available to offer friendly help and support to help our patients receive the best possible medicines management. In addition, we have a separate dispensing unit solely for organizing and dispensing our care home prescriptions.
v Regular Deliveries
We have a full time dedicated driver who provides an emergency medication delivery service. This service is available Monday to Friday and by special request on Saturdays also. Any emergency medicine requirements requested by phone or fax before 5pm Monday to Friday will be delivered the same day depending upon stock availability.
Additionally, a collection service is available all year round from our pharmacy, Monday-‐Friday 9.00am to 6.00pm and Saturday 9.00am to 1.00pm.
v Medication Administration Records (MARs)
We will provide you with monthly computer generated MAR charts for each individual patient along with a file in order for you to keep them.
v Single Use Medicines System (SUMs)
We use SUMs, a far superior system as opposed to Monitored Dosage Systems (MDS) supplied by Venalink. Venalink has been at the forefront of medication management in nursing and care home facilities since 1989. This system boasts a number of advantages:
ü Improved safety: SUMs eliminates the risk of cross-‐contamination, which is generally associated with MDS systems as it involves generating a new system each time.
ü User friendly ü Simple, lightweight and colour coded
v Medicines Advice
Our Pharmacist and healthcare team are available to provide advice whenever needed. The pharmacist will be more than happy to answer any queries you may have regarding a residents medicines.
Our Care Home Service
Mulgrave Road Pharmacy
What you can expect from us
v Regular Pharmacist Visits
Our Pharmacist is extremely keen to maximise the benefits patients achieve from their medicines and ensure that both patients and the care homes are receiving the best possible service. For this reason, we offer a service whereby the Pharmacist can arrange regular meetings with the care home manager to make sure that they are pleased with our service and to voice any ideas they have about how we can improve our service to them.
v Information Hotline Our Pharmacist and healthcare team are on hand to help with any queries you may have during our opening hours. There will always be someone available by phone to give you medicines advice.
v Information Leaflets We are able to provide information leaflets about common health conditions, medicines and advice on any side effects, which we can supply to you on request.
v Training We are able to arrange a training session with our colleagues at Venalink who supply us with our SUMs to provide information and training on the use of their system.
For us to be able to provide you with the best possible service, we ask that in return:
v We dispense all of the care home’s prescriptions
v The care home arranges for all of their residents’ monthly prescriptions and MARS charts to be with us in a timely manner in order for us to ensure that we can provide you with a prompt service.
If you would like any more information on our care home service, please do not hesitate to call our Pharmacist, Nishant Modha, on 0208 643 3388 or alternatively e-‐mail us on [email protected].
Service Requirements
Further Information
Mulgrave Road Pharmacy 11 Upper Mulgrave Road,
Cheam, Surrey. SM2 7AY
Telephone Number: 0208 643 3388 Fax Number: 0208 642 7714