p 603-899-1070 ● e careercenter@franklinpierce.edu ● w franklinpierce.edu/academics/career ● franklinpierce.edu/pierceportfolio.htm Rindge ● Lebanon ● Manchester ● Portsmouth ● Goodyear, AZ ● Online

Career Services The Lloyd & Helen Ament Astmann ’69 Career Center

Career Resources Resume Information • What is a Resume? • Creating Your Resume • Resume Examples

Resume Reference Page Samples What is a Cover Letter? • Business Letter Format with Cover Letter Content • Questions to Consider • Cover Letter Examples

What is a Resume? A resume is a well-organized summary of your experiences, skills, and qualifications to demonstrate to future employers and internship sites your strengths. It is personalized and tailored to highlight the skills and talents you can bring to an organization. The purpose of a resume is to have an employer invite you to interview for a position. It can be important tool in helping you to apply for both internships and jobs. Boosting your Resume While crafting the perfect resume is important, gaining the experiences in which to highlight on your resume is even more important. Utilize your time at Franklin Pierce University, during the academic semester and the winter and summer breaks to take advantage of opportunities that allow to gain experience, hands on knowledge in your field, and build your network. • Work at a part-time or summer job that is related to the field in which you are you are interested. • Complete an internship (or more than one) in an industry or specific company that you would

like to work for in the future. • Participate in campus clubs or organizations and hold leadership positions. • Start a club or project on campus • Consider study abroad to learn more about another culture. • Learn a language. • Get a work study job on campus. • Volunteer at an organization in your field or to get experience with particular skills or

populations. • Join a professional association related to your field and attend conferences or networking events. • Participate in workshops to learn a new skill. • Complete a thesis or research project. • Create an online portfolio to highlight your work. • Apply for awards, scholarships, or grants. • Work toward certifications in your field

Creating Your Resume

Importance of Formatting A future employer or internship supervisor may receive dozens or even hundreds or resumes for a position for which you are applying. Statistics show that an employer may take only 5 to 30 seconds to do an initial review of a resume. Having a well-designed and easy to read resume can be helpful for the resume reader to quickly find what they are looking for. You can keep a resume to one page if you are just starting out in your field. You should consider multiple pages once you have been well established in your professional career.

• Avoid using electronic templates. They often don’t use the space on the page well and yours may end up looking just like someone else's resume. Start with a fresh document so that you can control the content and formatting.

• Use a conventional format so that an employer can quickly find what s/he is looking for. • Use color sparingly. Consider how your document will look if printed in black and white. • Use easy to reads fonts in a size that is easy enough to read. • Create emphasis with bold, font size, or capital letters for category headings or to highlight job titles. Be

careful not to overuse these font styles. • Some formatting such as underlining and italics may be difficult for document imaging technology such as

applicant tracking systems (ATS). • Consider bullet points for lengthy descriptions of your activities to create a list of activities. Don’t overuse

bullets and never use just one. • Allow enough “white space” on the page to allow the reader to focus in on the content. • Do not include a photograph or illustrations for a traditional resume. Consider adding a link to on online

portfolio to showcase creative work. • While, there are some fields in which creative resumes may be acceptable (example: graphic design).

Consider having two versions, one that is standard and one that is creative. Ask for feedback from professionals in the field to see if your creative resume hits the mark.

• Consider saving your document with your name and other identifying information, i.e., “JaneSmithInternPosition.doc”, instead of just “resume.doc”.

• Always bring extra copies to an interview or job fair. Applicant Tracking Systems (ATS) Resumes are designed to be printed and should be designed as such. However, most often you will be submitting your resume electronically. To help manage the hiring process, many employers use computerized Applicant Tracking Systems (ATS). These systems are programmed to scan resumes for specific keywords, former employers, years of experience and schools attended. Only resumes matching the specific criteria preprogramed by employers are passed on to hiring managers. Consider how to make sure your resume is maximized to get through an ATS.

• Mirror the keywords in your resume to key phrases from the employer’s job description and website. • Use keywords throughout your resume, not just in one section. Use robust descriptions of your experiences

to highlight these keywords. • Use skill, certification sections to highlight specific technical skills. Include specific skills, software,

certifications or techniques you have that are common in your field, such as “Microsoft Excel,” “use of pivot tables,” or “market research.”

• Spell out acronyms for professional organizations, certifications and other industry language. For example, use both “CPA” and “Certified Public Accountant.

• Avoid overly creative wording, as the computer may not match such words to what the employer is looking for. Some ATS systems are programmed to ignore vague and generic words such as “independent worker,” “successful,” etc. Use only job-specific language and avoid buzzwords words.

• Include your postal address. ATS are looking for complete contact information. • Avoid graphics, logos or tables as they can confuse ATS, which may lead to it rejecting your resume. • Use only common fonts and avoid font sizes less than 10.5 points. • Customize your resume for each job and choose industry specific key words.

Types of documents:

• Microsoft Word is considered the standard and most recognizable. It is easily emailed, uploaded or scanned. • PDFs can be great way to send or upload a larger document that also preserves formatting. They can be

opened by all systems and easily printed. However, document imaging technology or an ATS cannot always scan PDFs accurately.

• Plain text files are good to have on hand for easy cutting and pasting into online forms or emails. Review your document since any formatting will be lost so that your text is easy to read and has appropriate spacing.

Contact Information Include your name, complete address, phone and email address at the very top of your resume. You may want to include both a permanent address and school/temporary address. Think about adding professional website such as a portfolio page or a LinkedIn profile. Keep phone greeting and e-mail address professional. Resume Categories Your resume should be organized into different section or categories to enable employers to quickly find what they are looking for. Use categories that best describe the kinds of activities or skills that demonstrate what you have accomplished and allow you to highlight your individual experiences and strengths. Utilize categories that also keywords in your industry. Examples of Resume Categories Below are some general resume categories to get you started. Consider the categories that best describe you and your accomplishments. Research other industry specific keywords to best highlight your experiences. Academic Achievements Activities Accomplishments Additional Experience Athletics/Sports Awards Certifications Community Engagement Computer/Technical Skills Education Employment Experience Extracurricular Activities Highlights of Qualifications Honors/Awards Interests International Experience Internships Coursework

Language Skills Leadership Experience Military Experience Professional Development Professional Experience Professional Memberships Qualifications Related Experience Related Skills & Experience Relevant Experience Relevant Skills Research Skills Study Abroad Thesis Training Travel Experience Volunteer Experience Work Experience

Education Education is typically listed at the top or bottom of your resume. Most current and recent graduates identify education as their most significant accomplishment and want to highlight it at the top of their resume. Later on, after having more professional experiences, you may want to move it to the bottom of your resume. Identify each school in which you received a degree or certificate, the city and state and the date that you received your degree. Do not list any schools that you just took a few classes. Do not list dates of attendance, only the date in which you completed or expect to complete your degree.

Example: Education Franklin Pierce University, Rindge, NH Bachelors of Science, Management expected May 2021

Experiences This is the most important content of your resume. Make sure to include job title, name of the organization, location (city, state) and dates. You can include not only paid work experiences, but internships and volunteer experiences if they are related to the position for which you are applying. Use action statements to highlight your skills and accomplishments. Never use “I statements”. Make sure to highlight your soft skills in these descriptions.

Example:

Relief Worker, Southbridge Care Center, Keene, NH (Part-time 2015-2017) Supervised adolescents living in short-term drug rehabilitation program. Facilitated group and individual sessions. Monitored tutoring programs.

Consider variations of this category heading (Additional Experiences, Related Experiences, Work Experience) that can best organize your experiences to highlight what is most important to the reader. Highlight the most relevant and important tasks first. Within each category, your experiences are listed in reverse chronological order, i.e., the most recent first. Activities/Extracurricular/Community Service Identify the other activities that you’re involved in to highlight other interests and commitment to community and other causes that are important to you. Emphasize leadership positions or special skills that you have developed. Use these sections to highlight your other interests and experiences that showcase your broad range of characteristics that you bring to the table. Special Skills Identify any certifications, languages, industry specific technology, and unique technical skills that would set you apart from other applicants. Use a skills section to highlight specific keywords that are listed in the job description in which you are applying. However, a resume skills section is not the place to list “soft skills” such as communication, time management or customer service skills. These skills should be worked into your descriptions for your different experiences and within your cover letters.

Action Words Use action words to describe your responsibilities and accomplishments in a way that highlights your strengths and talents when describing the various tasks in each of the experiences you list on your resume. Never use “I statements”. Using bullet points and sentence fragments allow you to concisely articulate your skill set. Make sure that you mirror the language that an employer is using within the job post and on their websites. Research other industry specific keywords for which an ATS may also be looking. Accelerated Accomplished Achieved Adapted Addressed Administered Advanced Advertised Advocated Aligned Allocated Amplified Analyzed Approved Arbitrated Arranged Articulated Assembled Assessed Assigned Attained Audited Authored Authorized Awarded Balanced Boosted Budgeted Built Calculated Campaigned Capitalized Catalogued Centralized Chaired Charted Coached Collected Compiled Completed Composed Conducted Conserved Consolidated Consulted Contributed Controlled Converted

Convinced Coordinated Corresponded Counseled Created Critiqued Cultivated Customized Decreased Delivered Demonstrated Designed Developed Directed Discovered Distributed Documented Drafted Earned Edited Enabled Enforced Engineered Enhanced Ensured Established Evaluated Examined Exceeded Executed Expanded Explored Facilitated Forged Formalized Formed Fostered Founded Functioned Furthered Gained Generated Guided Headed Hired Hosted Identified Illustrated

Implemented Improved Incorporated Increased Initiated Inspired Instituted Instructed Integrated Interviewed Introduced Investigated Launched Led Lobbied Maintained Managed Mapped Marketed Maximized Measured Merged Mobilized Moderated Modified Monitored Motivated Negotiated Observed Obtained Operated Orchestrated Organized Outperformed Overhauled Participated Partnered Performed Persuaded Planned Prepared Presented Produced Programmed Promoted Provided Publicized Published

Qualified Quantified Received Recommended Reconciled Recruited Reduced Referred Refined Regulated Reported Represented Researched Resolved Restored Reviewed Revitalized Scheduled Screened Scrutinized Selected Simplified Solved Spearheaded Streamlined Strengthened Studied Succeeded Supervised Surveyed Sustained Targeted Taught Tested Trained Transformed Translated Traveled Unified Updated Upgraded Utilized Verified Worked Wrote

Objective and References upon Request Both of these categories are outdated. Using them may indicate that you are not aware of the current trends. Your cover letter will contain your objective. You will be stating in the first paragraph of your letter exactly what position for which you are applying. You can create a separate page of references with detailed notes that you can provide when it is requested. View page 14 to see samples of ways to organize your list. Highlights or Summary of Qualifications Summaries are great opportunities to showcase an extensive history of professional positions or to summarize skills for those individuals who have worked in more than one industry. They are not well suited for those just entering the field or who have recently graduated without numerous positions to summarize. General Tips and Suggestions Some things to consider:

• Be honest and factual. Keep the length to one or two pages, especially when you are a current student or recent graduate. Listing key coursework may be helpful when applying for internships.

• Always follow an employer’s instructions and don’t hesitate to contact a human resource office for clarifying directions.

When you first begin your college career, a majority of your experiences will have occurred during your high school years. As you add new jobs and experience to your resume, those high school activities and jobs may start to disappear. The same thing happens after college. Once you have graduated from Franklin Pierce, you may also start to leave those college activities or internships. Some things to consider:

• Consider leaving off your high school under the education section unless you want to demonstrate geographic connectedness to a location or the job specifically requires a high school diploma. Then just keep in simple, include the name of your school, city, state and year of graduation, but not any awards, GPA or other details.

• Consider experiences that you have been engaged in for a long period of time and you want to demonstrate a commitment to a particular discipline or passion.

• Always feel free to discuss your particular situation with a staff member in Career Services. We are here to help. Contact us to set up an appointment! The following resumes are some examples to give you ideas to build your own resumes. There are many different ways to create an easy to read and well organized resume, not just the ones that follow. Find a design and format that best market your skills and accomplishments.

Resume Examples

Sam E. Boxer

1003 Lake Road PMB 1234 Burlington, VT 05402 Franklin Pierce University (802) 555-5555 Rindge, NH 03461 Sam.Boxer@gmail.com www.linkedin.com/SamBoxer EDUCATION Franklin Pierce University, Rindge, NH Bachelors of Arts in Psychology expected May 2022 Minor in Criminal Justice KEY COURSEWORK Child and Adolescent Development, Group Dynamics, Creative Arts Therapy, Psychology of Learning, Crisis Intervention, Techniques of Counseling I & II, The Family, Social Psychology, Police Work, RELATED EXPERIENCE Intern, Worcester County Probation Office, Worcester, MA (May-August 2020) Observed office operations, worked closely with local police departments, conducted intake interviews, wrote summary reports and participated in follow-up home visits. Relief Worker, Southbridge Care Center, Keene, NH (June 2017-August 2019) Supervised adolescents living in short-term drug rehabilitation program. Participated in group sessions and tutoring programs. Volunteer, Keene Community Kitchen, Keene, NH (September 2015- June 2017) Assisted in fundraising and processing of food donations. Served dinner twice a month. Pierce Pal, Franklin Pierce University, Rindge, NH (September 2015- May 2016) Mentored two first grade boys in a rural elementary school. Facilitated activities for small groups. ADDITIONAL EXPERIENCE Student Aide, Franklin Pierce University, Library, Rindge, NH (September 2018-May 2020) Staffed front desk, assisted students, filed books and resources. Waiter, Arnold’s Bistro, Worcester, MA (May 2017-August 2019) Waited on tables and served as shift manager. ACTIVITIES Student Government Association, Psychology Club, Academic Standards Committee, Tour Guide

SPECIAL SKILLS American Sign Language, CPR Certification, Proficient Skills in Spanish

John J. Murphy

PMB 9876 22 South Oak Street Franklin Pierce University Greenwood, SC 29647 Rindge, NH 03461 (111) 222-3333 www.linkedin.com/jjmurphy scwriter@gmail.com EDUCATION Franklin Pierce University, Rindge, NH, Bachelor of Arts in English, Writing Track Candidate for Teacher Certification, Anticipated Date of Graduation: May 2021 Dean’s List, GPA: 3.9 FIELD EXPERIENCE Student Teacher, Monadnock Regional High School, Swanzey, NH, January-May 2019 WORK EXPERIENCE Clerk, Toadstool Bookstore, Peterborough, NH, March 2017-Present Design summer programming for children’s reading program. Create displays in juvenile literature section. Assist customers in book selections and purchases. Process special orders and open and close store. Office Assistant, The MacDowell Colony, Peterborough, NH, Summers 2016-2018 Provided general support to the community programming coordinator. Assisted in organizing special events and community presentations by visiting artists including film screenings, workshops, readings, concerts and writing seminars. Supported the Medal Day awards program. Library Assistant, Greenwood Public Library, Greenwood, SC, January 2015-February 2017 Provided quality customer service to patrons. Conducted internet and computer orientation to guests. Participated in preschool reading events and play activities. COLLEGE ACTIVITIES

• Pierce Arrow Newspaper • Pierce Media Group

HONORS/AWARDS

• Sigma Tau Delta, Franklin Pierce University, Inducted 2021 • Third Prize, Atlantic Monthly Student Writing Contest, 2018 • Gold Key Winner, Alliance for Young Artists and Writers, Scholastic Arts & Writing Awards, 2017 • Honorable Mention, River of Words Poetry Contest, Greenwood, SC, 2016

LOGAN MASTERSON Box 99997, Franklin Pierce University, 40 University Drive, Rindge, NH 03461

123 Main Street, Springfield, MA 12345 (207) 111-9999 ● masterson.logan@live.franklinpierce.edu

www.linkedin.com/LoganMasterson ● www.loganmasterson.com EDUCATION Bachelors of Arts in Mass Communications, degree expected in December 2021 Concentration in Media Production Franklin Pierce University, Rindge, NH Washington Center, Washington, DC, Spring 2020 MEDIA EXPERIENCE Head of Production, Fitzwater Center, Franklin Pierce University, Rindge, NH, September 2019 - Present

• Produced weekly briefings for the Marlin Fitzwater center with guests including Newt Gingrich. • Managed all areas of production including set design, lighting, production and post-production. • Led a crew of six people.

Intern, Lockland Board of Education, Lockland, VA, May-August 2019

• Operated camera and teleprompter during school board meetings and in-service training sessions. • Videotaped student interviews for department’s website. • Provided support to media services center and library services.

Camera Operator, Fitzwater Center, Franklin Pierce University, Rindge, NH September 2018-May 2019

• Assembling and dissembling tripods, monitors, lighting, cables, and headphones for the basketball games. Creatively framing and capturing live action shots on the court.

• Operating state of the art equipment.

Videographer and Co-Host, Southport Sound, Kittery Regional High School, Kittery, ME, 2016-2018 • Researched and wrote copy for weekly high school radio show focusing on student leaders, club

events and volunteer initiatives. • Filmed school functions including sporting events, graduation and College Fair Night. • Edited footage for inclusion in school TV broadcasts and Senior Class Video.

WORK EXPERIENCE Part-time Sales Clerk, Media and Electronics Department, Target Stores, Kittery, ME and Keene, NH, 2018-Present Scooper, Sundae School, Brewster, MA Summers 2017 & 2018

JASON FOSTER 66 Mason Street, Bar Harbor, ME 04609, (207) 000-1000, foster.jason@gmail.com

www.linkedin.com/jasonfoster-scientist EDUCATION Bachelor of Science Degree in Environmental Science (May, 2019) Franklin Pierce University, Rindge, NH THESIS “The Impact of Road Salt on Community Water Supplies in Rural New Hampshire” INTERNSHIP Intern, American Ground Water Trust, Concord, NH (May-August 2018) Promoted public awareness of the environmental and economic importance of ground water. Organized information sessions and public forums regarding public water policies. Conducted research on ground water resources, contamination causes and conservation programs. Created brochures and flyers. Served as a guest speaker at local school districts WORK EXPERIENCE Wildlife Assistant, The Trustees of Reservations, Ipswich, MA (Summers 2015-2017) • Implemented ecological research involving breeding and migratory shorebirds • Monitored breeding Piping Plovers and Least Terns, including habitat protection, nest location and

chick monitoring • Maintained signage and fencing used to protect breeding areas and beach habitats • Collected migratory shorebird abundance and distribution data Environmental Education Counselor, Acadia National Park, Bar Harbor, ME (Summers, 20013-2015) • Prepared and led environmental education activities at residential science camp for sixth graders on

topics such as habitats, forest ecology, weather and mapping • Worked with park education staff in presenting programs for grades 3-5 on Acadia’s wildlife,

focusing primarily on beavers and peregrine falcons • Supervised hiking trips and boat trip to the Islesford Historic Museum to explore 1800s island life. Veterinary Receptionist, Marlborough Veterinary Clinic, Marlborough, NH (January 2015-August 2017) • Answered telephone and scheduled appointments • Assisted with animal care and treatment as needed VOLUNTEER AND COMMUNITY SERVICE • Monadnock Humane Society, Swanzey, NH (2019-Present) • Earth Day Events, Bar Harbor School District, Bar Harbor, ME (2014-2015) • Maine Chapter of Habitat for Humanity, Bar Harbor, ME (2012-2013)

Chris Smith

Home Address: School Address: 123 Elm Street Franklin Pierce University Boston, MA 02201 40 University Drive 617-555-1212 PMB 456 SmithC14@live.franklinpierce.edu Rindge, NH 03461 Education Franklin Pierce University, Rindge, NH BA Psychology expected May 2021 Work Experiences Junior Staff, Keystone Club, Boys and Girls Clubs of Boston, Boston, MA, May-August 2020 Supported club members in planning and implementing community service projects. Attended National Keystone Conference in California. Explored career options in human services. Sales Associate, The Gap at Copley Place, Boston, MA, Part-time 2017 to 2019 Developed strong customer service skills. Enforced loss prevention policies. Organized sales floor and stock room. Worked cash register and return desk. After School Care, Jones Family, Boston, MA, Academic Years 2013-2016 Provided after school care to two boys ranging in ages from 6 to 10. Escorted them home from school, helped with homework and provided snacks. Occasionally babysat on weekends. Volunteer Experiences Teaching Assistant, Headstart, Jaffrey, NH, September 2017 to present Volunteer once a week to work with preschoolers. Spend three hours each visit reading, playing and supporting the teacher’s activities. Student Coordinator, Relay for Life, Franklin Pierce University, Rindge, NH, April 2020 Supported the student coordinators with set up and check in. Put together a team of 4 students and participated. Raised $750 for the American Cancer Society. Mentor, Big Brothers, Big Sisters Foundation of Boston, Boston, MA, September 2018-June 2019 Mentored a “Little” once a week for the academic year. Recommended to participate by high school principal. Met with the Program Coordinator once a month. Met at local elementary school for after school activities and art activities. Activities

• ALANA Advisory Board Member: Student Representative to organization for minority students (2019-2020) • Psychology Club: Treasurer (2017-2019) • Soccer: Franklin Pierce (2018), High School (4 years)

Websites LinkedIn www.linkedin.com/smithchris Portfolio www.ChrisSmith.com

Alex Jones

Home Address: School Address: 456 Water Street Franklin Pierce University Hackensack, NJ 07601 40 University Drive 201-336-5555 PMB 123 JonesA16@live.franklinpierce.edu Rindge, NH 03461

Education Franklin Pierce University, Rindge, NH Bachelors of Science in Sports and Recreation Management, expected May 2021 Minor: Mass Communication

Coursework Principles of Sports and Recreation Management, Foundations of Adventure Recreation, Principles of Accounting I, Media, Communication and Society, Sports Broadcasting

Experience Broadcaster, Pierce Media Group for the Ravens Sports Network, Franklin Pierce University, Rindge, NH Academic Year 2018-2019 Broadcast home athletic games both online and on campus radio.

Sales Associate, Champion Sports, Hackensack, NJ, July - August 2019 Specialized in helping customers choose appropriate athletic shoes. Developed strong customer service skills. Organized sales floor and stock room. Operated cash register.

Assistant Coach, Hackensack Little League Hackensack, NJ Summers 2015-2017

Organized baseball drills to teach basic skills to 5 to 7 year olds. Assumed responsibilities for coach when absent. Coordinated team social media to help coaches and families communicate schedules, snacks and other team activities.

Athletics JV Baseball, Franklin Pierce University, Spring 2020 Varsity Baseball, Hackensack High School, 2018-2019, Captain 2019 Highlight reel www.youtube.com/alexjones/baseball

Special American Red Cross First Aid and CPR Certified, 2020

Skills American Red Cross Certified Lifeguard with Waterfront Skills, 2019 Umpire Certification, Cal Ripkin League, 2019

Morgan T. Johnson

404 Cottage Street, New London CT, 06320

JohnsonM14@live.franklinpierce.edu www.LinkedIn.com/in/MorganTJohnson

860-555-1234 EDUCATION Franklin Pierce University, Rindge, NH Double Major: Education and History, Concentration in American History, BA Degree and Teacher Certification expected May 2020 RELATED EXPERIENCES Peer Leader, Franklin Pierce University, Rindge, NH Fall Semester 2019 • Attended summer Accepted Student Days to meet new freshman and a week- long training before

orientation • Supervised and supported a group of freshman through orientation • Attended freshman seminar class with the students from orientation once a week for fall semester • Planned social events throughout the fall to support students’ adjustment to college Boynton Buddies, Boynton Middle School, New Ipswich, NH, 2018-Present • Volunteered as a mentor through partnership between Boynton Middle School and Franklin Pierce

University. • Met with 6th grade student once a week to help with school work, play on the playground and

support peer relationships. Camp Counselor, New London Recreation Summer Youth Programs, New London, CT, Summers 2015 & 2016 • Supervised groups of children aged 10 to 12 for six weeks each summer • Organized developmentally appropriate arts and crafts activities • Attended week long training before campers arrived including certification in Red Cross CPR and

First Aid OTHER EXPERIENCES Student Assistant, Circulation Desk, DiPietro Library, Franklin Pierce University, Rindge NH, Fall 2016 to present • Worked 15 hours a week during school year • Assisted student, faculty and staff with checking out books • Re-shelved media material as needed

Taylor Andrews

8675 Euclid Avenue Franklin Pierce University Cleveland, OH 44102 40 University Drive 216-309-5555 PMB 789 AndersonT14@live.franklinpierce.edu Rindge, NH 03461 EDUCATION Franklin Pierce University, Rindge, NH, BA Degree expected May 2020 Major: English, Minors: Advertising, Public History, GPA 3.6 Employment Community Assistant, Residential Life, Franklin Pierce University, Rindge NH, 2017-Present Provided support to students in freshman residence halls especially with consideration to adjustment concerns. Upheld university policies. Created social and educational programming. (Also known as resident assistants in other college and universities.) Part-time Cashier, Barnes and Nobel, Cleveland, OH, 2015-2016 Assisted customers in selecting and purchasing books and CDs. Assisted customers in setting up electronic readers and ordering eBooks. Processed incoming shipments and stocked inventory. Developed excellent customer service skills. English Tutor, Williams Family, Cleveland OH 2015-2016 Tutored twin middle school boys through 6th and 7th grade. Met with them twice a week during the academic year and once a week during the summers. Assisted them with homework and studying during the academic year. Created summer reading program with incentives which included movies, ice cream and a trip to an amusement park. Extracurricular Activities • Student Government Association, Freshman Class President (2017-2018) • Alternative Spring Break, Habitat for Humanity Collegiate Challenge, TX (2018) • Nevermore, Franklin Pierce’s Literary Magazine, Contributing Editor (2016-2017) • Writer’s Block, Cleveland High School’s Literary Magazine, Editor (2015-2016) Writing Samples and Portfolio www.TaylorAnderson.com www.LinkedIn.com/in/TAnderson

Resume Reference Page Samples

Your Name Street Address or PO Box

City, State, and Zip Email Address | LinkedIn Address | Phone Number

PROFESSIONAL REFERENCES Name of professional reference Title at his or her organization Organization Name Street Address City, State and Zip Preferred Phone Number Preferred Email Address Professional relationship to you (for example, “My former supervisor at ABC Company”) Skills/projects of yours that this reference might discuss (optional) Name of Professional Reference Title at His or Her Organization Organization Name Street Address City, State and Zip Preferred Phone Number Preferred Email Address Professional relationship to you (for example, “My former supervisor at GHI Company”) Skills/projects of yours that this reference might discuss (optional) PERSONAL REFERENCES Name of personal reference Title at his or her organization (if relevant to how you know him or her) Organization Name (such as nonprofit organization) (optional) Street Address City, State and Zip Email address Work phone or home phone (whichever is good during business hours) Relationship to you (if it’s not clear from his or her professional title) Skills/projects of yours that this reference might discuss (optional)

Jane Doe 123 Main Street, Keene, NH 03431 603-123-9876 DoeJ18@live.franklinpierce.edu REFERENCES Ian Nash General Manager Wright Manufacturing 2 Industry Plaza Williamsville, NY 14221 585-237-6734 nashi@wrmanufacture.com Jane Jones Human Resources Manager Landy Corporation 6 Second Avenue Rochester, NY 14610 584-870-3498 janejones@landy.com Chris Phillips Manager Hunter & Richards 67 Main Street Rochester, NY 14600 583-098-2178 cphillips@handr.com Sally Jones 65 Roux Road Rochester, NY 14663 584-665-3456 smjones@gmail.com

Sam Smith 321 Elm Street

Rindge, NH 03461 SmithS17@franklinpierce.edu | www.linkedin.com/in/samsmith/ | 603-899-1234

REFERENCE LIST

Ms. Kerry Yale, Business Development Manager, HiTech Corporation 55 Greenside Plaza Rochester, NY 14613 584 634 9034 kgyale@hitechcorp.com Note: Ms. Yale was my direct supervisor from 2012 - 2017 Mr. George Hunter, Marketing Manager, HiTech Corporation 55 Greenside Plaza Rochester, NY 14613 584 634 9034 gthunter@hitechcorp.com Note: I worked closely with Mr. Hunter on a number of projects from 2012 - 2017 Dr Don Gordon, Associate Professor, Lubin School of Business Pace University 861 Bedford Road Pleasantville, NY 10570 583-773-3746 dgordon@pace.edu Note: I was a student of Dr Gordon's from 2009 -2012 Mrs. Linda Home, Store Manager, Macys Department Store 100 Main Street White Plains, NY 10601 583 946 5015 lhome@macyswp.com Note: Mrs. Home was my manager when I worked part-time at Macys 2009

What is a Cover Letter? A cover letter is a formal business letter that accompanies your resume to introduce yourself to employers. A well-crafted document allows you to explain why you are interested in the position and highlights how your skills and background specifically match the employer’s needs. Your letter should point out how your experiences meet the requirements of the position. An excellent cover letter is personalized and targeted to the employer and the specific job posting. A well written letter plays an important role in being invited for an interview. Cover letters are not required when attending a job fair and may be optional when posting your resume at online job sites. Elements of a Cover Letter

• Introduction: The first paragraph lets the employer know why you are writing. Identify the position you are applying for and how you heard of the opening. You may also want to outline why you are interested in this position or company.

• Body: This is typically one to two paragraphs in length and outlines how your skills and background meet the employer’s needs. Be specific and give examples.

• Close: The final paragraph allows you to wrap up your thoughts and thank the employer for their consideration. Close on a positive note.

General Tips and Suggestions

• Follow standard business writing guidelines. Keep a professional tone and focus. Always type your cover letter.

• Follow any guidelines or instructions that the employer notes in their job posting. • Keep the length to one or two pages. • Address your letter to a specific person whenever possible. When the contact name is not available, direct

the letter to “Director of Human Resources”, “Recruiting Manager”, “Internship Coordinator “or “Search Committee”.

• Be positive and confident. Demonstrate your interest and enthusiasm. • Vary your wording and sentence structure. • Always proof your cover letter for grammatical or spelling errors. • It can be helpful to include your telephone number and e-mail in your cover letter. • Use a professional e-mail addresses and voicemail greetings. This can be one of the first impressions you

make on a potential employers. What is different when applying for a full time job or an internship? When you are applying for full time position, you want to emphasize what you will do for the company. You want to identify to the employer that you have a skill set that will make you an asset. When you are applying for an internship, you also want to emphasize that you would be a good fit for their position but that you are motivated to learn from the experience. You want to speak about long term career goals to work in the same industry. Be careful about indicating that you want an internship to secure full time employment later unless the employer notes that in their description. Email Etiquette Using an introductory email instead of a printed letter or electronic copy of your letter can be used if there are not specific instructions to include a cover letter. All the same recommendations for writing a business letter still apply.

Business Letter Format with Cover Letter Content

Your present address City, State Zip Code Date of Letter Name of Contact Title of Contact Name of Organization Street Address City, State Zip Code Dear Ms./Mr./Dr. (Name): If you do not have the person's name, do your best to get it. Most job postings and website post this information. Call the organization and inquire to whom you should address you letter. Do not write "Dear Sir or Madam," or "Gentlemen." If necessary, you might address the person by title, "Dear Human Resources Manager" or by organization, "Dear (Name of Organization) Representative." Opening Paragraph. Why are you interested in the position? This paragraph is intended to express your interest and fit with the position, organization, and/or field. Include a sentence or two summarizing this interest and fit or tell a story that demonstrates it. Stimulate your audience to continue reading. If applicable, tell how you heard of this opening or internship. If a person referred you to the organization, mention the person’s name and connection to the organization. Body. This section consists of one or two paragraphs in which you tell the employer why you are a strong candidate for the position. Emphasize the employer’s needs – not your own. Many job postings will detail the job description. If not, request the job description from the employer. Demonstrate your ability and desire to perform the functions of the position by providing examples or telling stories drawn from your work, academic, and/or extracurricular experiences. Instead of trying to describe all of your experiences, pick a couple of the most relevant to expand on. Closing Paragraph. Indicate your desire to arrange a mutually convenient time to interview, as well as how he/she may contact you. Mention any intentions of visiting the city where the organization is located because employers may be more apt to meet with you. Reemphasize your interest in the position, thank the individual, and mention that you are looking forward to meeting him or her. Sincerely, Type Your Name

Questions to Consider Opening Paragraph Why are you interested in the position, the company or the industry? What is the objective of your letter? Are you applying for a full time position or an internship? How did you learn about the position? Were you referred by a current employee? Body of the Letter Match your skills to the employer’s needs. What experiences have you had illustrate how and where you acquired the skills?

Top skills and responsibilities in job posting My related skills, experiences and examples 1.

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Closing Paragraph Are you ending on a positive note? Ask for an interview. Include your contact information in this paragraph.

Cover Letter Examples

Lauren Bacall 12 Key Largo Street San Francisco, CA 94117 February 29, 2019 Noah Drake Director, Human Resources Health Hospital 123 Business Rd. Business City, NY 54321 Dear Mr. Drake, I would like to express my strong interest in the Physical Therapist (PT) position at Health Hospital as advertised on your hospital website. I am an experienced, skilled physical therapist whose passion for helping people aligns with your hospital’s mission to offer compassionate care. I know I would be an asset to your organization. I recently earned my Doctor of Physical Therapy (DPT) from Franklin Pierce University, where I gained experience as a physical therapy intern in a variety of settings. I have experience working with a wide spectrum of clients, including pediatric, adolescent, adult, and geriatric patients. These internships have honed my skills in various treatments, from muscle reeducation to electrotherapy to hydrotherapy. I am, therefore, well equipped to handle the variety of patients and conditions that a physical therapist at Health Hospital would be treating. However, my skills go beyond clinical knowledge and technical ability. Both patients and advisors have praised my strong communication skills. I am able to effectively explain procedures to patients and answer any questions they have, always speaking in a patient and kindly tone. Even when I am carrying a particularly heavy caseload, I always take the time to speak with each patient, and make sure they feel comfortable and confident in their treatment plan. I have enclosed my resume for your review. I will contact you next week to see if we can speak in person about the ways in which I could benefit your hospital. Thank you so much for your time and consideration. Sincerely, Lauren Bacall

PMB 123 Franklin Pierce University 40 University Drive Rindge, NH 03461 March 1, 2018 Samuel Taylor Taylor Agency 165 Chicago Street Boston, MA 01841 Dear Mr. Taylor, Please consider me a candidate for the summer internship program at Teely Agency. I was encouraged by Susan Smith, a past intern, and John Gates, a current employee, to apply. Both speak highly of their positive experiences with the program and with the community at the Taylor Agency. I am passionate about the field of advertising and would welcome the opportunity to contribute my relevant experiences in advertising and digital marketing as well as my diverse set of skills to your dynamic agency this summer. I am excited about Taylor’s commitment to producing work that is “quirky but real”. As a copywriter intern at Hartford, CT based branding studio Holmes & Janson, I quickly learned the importance of creating a tagline that not only encapsulates the spirit of the brand but also leaves a lasting impact on the audience. I demonstrated this through my development of the slogan “all ours” for the Kernel Bread brand, which can be seen on their website and social media platforms. This unique opportunity gave me the experience and confidence to work in a dynamic, fast-paced environment where learning quickly, creatively and collaboratively are instrumental to success. My education at Franklin Pierce University has helped me develop written and oral communication skills needed to be successful in this position. My founding of the Students in Free Enterprise or SIFE club – is a testament to my ability to communicate effectively through the digital medium and solve problems in a creative way. Seeing the lack of student engagement at the college activities, I collaborated with museum chairs, artists, and students to create events for the public; through this endeavor, I was also able to greatly increase the internet presence for the activities via Twitter, Facebook, Tumblr, and press from campus publications. This endeavor proved successful, and the club has expanded greatly since then. I look forward to discussing with you the contributions I can make to your internship program. I can be reached by phone at 207-111-2333 or by email at Masterson.logan@live.franklinpierce.edu. I look forward to the opportunity to speak in person about my interest in the position. Sincerely, Logan Masterson

PO Box 10075 Franklin Pierce University Rindge, NH 03461 October 20, 2017 Dory Marina Internship Program New England Aquarium Central Wharf Boston, MA 02110-3108 Dear Ms. Marina, I would like to be considered for one of your development office internships for the summer of 2018. As a marketing major with a minor in public relations at Franklin Pierce University in Rindge, NH I have developed a wide range of skills that I feel would be a good fit for your special events and community relations internship. My background includes experience organizing campus wide educational and recreational events as part of the Pierce Activities Council (PAC) and working in the Alumni Relations and Community Engagement Office as a caller for the Annual Fund. I have also worked part time in our university’s Public Relations Office where I have provided general office support and assisted with creating media packets and photographing special events. I am familiar with social media platforms and how to best use them for marketing and promotions. I have hands–on experience using Photoshop, Quark, Illustrator, Canva and PicMonkey to create newsletters, flyers and table tents. I am currently responsible for overseeing the Facebook pages for two campus clubs and have assisted with the creation of a video promotional pierce for our study abroad programs. I am excited about the possibility of doing my internship at the New England Aquarium and have enclosed samples of my work for your review. You can reach me at 401-323-2332 or Morgan.Johnson@gmail.com I look forward to hearing from you. Sincerely, Morgan Johnson

1003 Lake Road PMB 1234 Burlington, VT 05402 January 25, 2015 Cassie Jones 123 Baseball Row Boston, MA 02101 Dear Mr. Jones, I am sending you my resume for your consideration for an experienced Athletic Trainer to join your team. If you are looking for a client-centric, positive, and results-driven professional with excellent interpersonal and motivational skills, I am confident you will find that my experience, background, and credentials will significantly benefit your facility in this role. My background includes helping clients to overcome physical challenges and injuries and achieve their fitness goals. From conducting fitness assessments and designing customized exercise routines to rehabilitation sessions with athletes and evaluating results, my experience has consistently resulted in mitigating critical injuries and enhancing athletes’ physical wellbeing. Additionally, my ability to quickly connect with patients and establish trusting relationships, complemented by my strong communication talents, positions me ready to thrive in this challenging role. Consider the following highlights of my qualifications:

• Excelling as an Athletic Trainer for the past 15 years, working under the direction of physicians and physical therapists to manage the overall injury wellbeing of athletes, encompassing tasks such as concussion testing, rehab plan design and development, hydrotherapy, along with strength and conditioning programs.

• Slashing unnecessary ER visits by 57% through swift intervention with injured athletes. • Conducting one-on-one consultations to develop plans and objectives tailored to each athlete’s

unique needs and goals, including those with either chronic or acute injuries. • Planning, implementing, and evaluating dynamic programs incorporating various exercise modalities

to drive patient involvement in injury treatment; analyzing results to identify areas for improvement and ensure goal achievement.

With my proven commitment to excellence in injury rehabilitation and mitigation, coupled with my dedication to providing insightful guidance and support to optimize athletes’ overall health, I am certain that I could quickly surpass your expectations for this role. The opportunity to discuss the position in further detail would be greatly appreciated. Thank you for your consideration, and I look forward to speaking with you soon. You can reach me (802) 555-5555 or Sam.Boxer@gmail.com. Sincerely, Sam E. Boxer

66 Mason Street Bar Harbor, ME 04609 March 31, 2019 Ms. Ruth Frazier Green Valley Elementary School 400 Jericho Street Denver, CO 80249 Dear Ms. Frazier: I am an elementary school teacher with five years of experience and a strong desire to grow as a professional educator. After earning my bachelor’s degree from Franklin Pierce University in New Hampshire, I moved to Colorado so that I could be a part of the International Baccalaureate-Primary Years Program at Aspen Magnet Elementary School. My experience at Aspen has been tremendously rewarding, but I now am ready and eager to consider opportunities at innovative schools in the Denver area. My teaching methodologies focus on hands-on, investigative, and collaborative activities. These strategies engage my students, encouraging them to learn and apply key concepts. I also have found that lessons with these components allow me to provide differentiated instruction. In addition to applying my current knowledge to the classroom, I am continually expanding my teaching strategies and currently earning a Master of Arts in Curriculum and Instruction at the University of Denver. I have heard great things about Green Valley Elementary School including its excellence in student performance, teacher collaboration, and parental involvement. My teaching approach and credentials should make me a great match for your school. I would like to speak with you about openings for the 2019/2020 school year. If you have questions, please e-mail me at foster.jason@gmail.com or call me at (207) 000-1000. I will contact you soon to arrange a meeting and look forward to speaking with you. Sincerely, Jason Foster