career skills for the criminal justice professional prepared for cj 491 mike major, sphr director...
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Career Skills for the Criminal Justice Professional Prepared for CJ 491 Mike Major, SPHR Director Career Services. About Me. Parents Essexville, MI. www.svsu.edu/careers. My “Criminal Justice” Experience. Michigan Army National Guard 1997-2002 - PowerPoint PPT PresentationTRANSCRIPT
Career Skills for the Criminal Justice
ProfessionalMike Major, SPHR
DirectorCareer Services
Spring University-Wide Employment and Networking Fair!
130+ organizations expected!View the list at:
www.svsu.edu/careers
Friday, April 1st
12pm - 3pm
Curtiss Hall
www.svsu.edu/careers
About Me Parents Essexville, MI
My “Criminal Justice” Experience
www.svsu.edu/careers
Michigan Army National Guard 1997-2002
United States Navy Reserve 2008-Present
Who is your competition?
www.svsu.edu/careers
Creating your Resume
Pages 9-14
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Career Services
Career Services
What is the purpose of a resume?
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What will you bring to the organization?
Do you have the skills necessary to do the work?
Do you have the experience that the organization desires?
Value Proposition
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Layout Primer Eyes tracing
Down From left to right
Use of bold Use of italics White space Clear headings No large text blocks Use of bullets
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436 Business Communication Quarterly 76(4)
Figure 1. The “F”-pattern reading area for resume design is based on eye-tracking research(Nielsen 2006; see also Shrestha & Lenz, 2007; Shrestha et al., 2008).Note. The most important information should appear within or near the gray areas that compose aresume’s “F-zone.”
Bold Name356CyprusAvenue,AnyCity,AC 03200 999-888-7777
The most important information that potentialemployers shouldremember aboutyou should goin theF-zone—thegray areas of this page.
prepare one résumé and not worry about whether it will be read on a screen or onpaper, diminishing the need for a separate “scannable” résumé. The following updatedbest practices rely on this research as well as research about employers’ preferredrésumé structures, as described earlier.
www.svsu.edu/careers
Diaz 437
Figure 2. A paper-based resume designed to be read on-screen or on paper.Note. Johnson uses the F-zone to highlight her professional writing education, courses, and internship.
JENNIFER JACOBSON123 Main Street, Old Town, ME 04468
(999) 123-4567 [email protected]
EDUCATIONUniversity of Maine Orono, ME
Major: English Graduation: May 2012Concentration: Professional and GPA: 3.4
Technical WritingEXPERIENCEOregg, Ltd. , Lowell, MAIntern for Information Development June 2012-present•
programs• • Prepare documents for different audiences, including users, administrators, and
developers• • Design and provide programming examples, graphics, developer-intro talks (Java, Eclipse,
PowerPoint)Repair.com VirtualWriter August-December 2011• • Designed and wrote a repair manual for small electronic device• • Used small tools to replace battery, screen, and keypad• • Worked collaboratively with team of writers and designersFreelance Graphic Designer Orono, ME“How to be One Cool Kid” Spring 2011• • Designed and created an instructional infographic using Adobe InDesign and Photoshop• • Inspired children’s audience through colorful comic-book style instructionsRecords Technician Orono, MEUniversity Admissions Office Fall 2011-Spring 2012• • Adapt to change and manage projects on a daily basis• • Use extensive knowledge of University databases to help potential
students on phone and through email• • Answered telephone and responded to email messages from parents
and potential studentsStudent Assistant Orono, MEUniversity Admissions Office Fall 2010-Spring 2011• • Answered telephone and routed phone calls appropriately• • Made changes to documents using InDesign and PowerPointSKILLSMicrosoft Word and Excel Adobe InDesignAdobe Acrobat Editing tools Adobe Photoshop
RELEVANT COURSEWORKTechnical Editing Business &Technical WritingProposals and Reports PersuasiveWr
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So remember…
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Name and Contact Information Objective Education Relevant (Fieldwork) Experience Work Experience Community Involvement &
Accomplishments Computer/Technical Skills References
Standard Resume Headers
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Making custom headers is
appropriate and sometimes a great
thing to do!
-Research Experience
-Publications-Conference
Presentations
The order of your headers may change
based on RELEVANCE
Coop T. Cardinal7400 Bay Road
University Center, MI 48710(989) 222-2222 (Cell) (989) 555-5555 (Home)
*cell only is appropriate
Name and Contact Information
www.svsu.edu/careers
www.svsu.edu/careers
Be aware of any “ring back” tones that callers may hear before you
answer.Many jobs are lost
because “cool” ring back tones are not
set properly.
Don’t “Rick Roll” away a chance your
dream job!
Objective/Personal Summary Be sure that it is customized specifically for each job that you are applying for “To apply my exceptional interpersonal,
creative and teamwork skills as a police officer.” Too Vague
Study the Job Description to see what qualities they are looking for and accentuate those aspects of your professional capabilities www.svsu.edu/careers
Objective/Personal Summary “To apply my exceptional leadership,
interpersonal, and teamwork skills as a court services liaison with the Underground Railroad.”
Being very specific in an objective statement is helpful when resumes go into a CENTRALIZED HR office with DECENTRALIZED hiring managers
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It’s not always required. If you use one, make it count.
Objective
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What is most important? Standard format
Bachelor of Arts in Criminal Justice Anticipated: May 2017
Saginaw Valley State University, University Center, MIMinor: Political SciencePresident’s List: Eight semestersDeans’ List: Fall 2014, Winter 2015GPA: 3.55
Education
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Standard format for double majors Multiple degrees earned (from other
schools)Bachelor of Arts in Criminal Justice Anticipated:
May 2018Second Major: SpanishSaginaw Valley State University, University Center, MIMinor: Political Science
Associate in Arts, General Studies May 2015Mott Community College, Flint, MI
Education
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Importance of Effective Bullet Statements(Page 10) “A picture is worth 1,000 words”
Paint a picture in the employer’s mind
Statements should be clear, concise and detailed
“Presented to a group of students” vs.“Presented to a group of 35 college freshmen”
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If this is what you have on your resume, you have work to do! Fry CookMcDonald’s Restaurant
Helped customers Stocked shelves Used cash register Cleaned store Dealt with complaints
Not very impressive Tasks implied by the title Add no value to resume
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These are known as:
“Level ONE” and should
never be used on your resume
It is our recommendation that you do not use Level One bullet statements at any time on your résumé.
www.svsu.edu/careers
This is a little better, but still not great - Crew MemberMcDonald’s Restaurant Assisted customers in a warm and friendly
manner Stocked shelves during down times to ensure a
professional environment Processed financial transactions through the
cash register in a fast and efficient manner
Cleaned store to maintain an appealing atmosphere to enhance customer satisfaction
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These are known as:“Level TWO” and should be used
occasionally on your resumeDon’t rely on these to earn you an
interview
While it is acceptable to use Level Two bullet statements from time to time, you will not want to rely on these to earn you an interview.
www.svsu.edu/careers
Three Levels of Bullet Statements Level Three
Describe accomplishments and achievements Increase something good or decrease
something bad? Employers want individuals who will make a
difference Earned Associate of the Month honors for
outstanding service in June 2012 Created effective displays which increased
monthly sales by 200% in a two-month periodwww.svsu.edu/careers
Writing Level Three Bullet Statements, P. 11 How are the things you have done been
measured? What were the outcomes of projects? Think cause & effect Use words like “increased” and “decreased”:Any PositionAny Location, City, MI
Created _______ that led to ________ over a _____ period of time
Oversaw the development of _________ that resulted in ___________
Managed a team of ____ co-workers that _______
Processed over $___ worth of transactions over a ___ hour shift with a 100% accuracy ratewww.svsu.edu/careers
Bullet Statements for Criminal Justice Speak the language of your profession
Managed team of 9 police officers and supervisors that investigated police officer misconduct
Observed through internship a multi-agency task force to reduce violent crime through the service of outstanding arrest warrants in the Saginaw City area
Promoted from intern within six months of service following acquisition of excellent in law enforcement duties
Responded to alarms, fires or other immediate threats to life or property at the Corporate Headquarters with 5,000 employees and over 25,000 square feet of landwww.svsu.edu/careers
What is most important? Use previous experiences that are relevant to the position
you are applying for: Acceptable format:
Security / Loss Prevention Co-op Aug. 2014 – May 2016The Dow Chemical Company, Midland, MI
Monitored over 40 camera screens covering over 25,000 square ft. of property from the command center
Responsible for facilitating a safe corporate environment by working the front gate, registering guests and verifying identify for over 700 persons per 8-hour shift
What kind of position could I consider this “relevant” for? Relevant Course work can also be listed in this section
Related Experience
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Work Experience Match skill sets with new position Example:
Crew Member May 2012 – April 2013
McDonald’s Restaurant, Bay City, MI• Prepared 500 orders during the daily lunch hour • Effectively dealt with stressful situations in a team
environment
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HONORS / AWARDS / ACTIVITIES Volunteer, Big Brothers / Big Sisters of Midland May 2006 –
PresentMember, Delta Sigma Pi Business Fraternity Sept. 2012 – PresentRecipient, SVSU Award for Excellence Scholarship Aug. 2011 – May 2012
Marketing Project, Saginaw Valley State Tennis Jan. 2011 – May 2012
Other Activities
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Volunteer, Big Brothers / Big Sisters of Midland May 2006 – Present* Received ultimate brother award by successfully logging over 1,000 hours of volunteer service, assisting four youths who all went on to attend college
Member, Delta Sigma Pi Business Fraternity Sept. 2012 – Present* Served as treasurer for an on-campus organization of over 50 members and $10,000 in resources
Recipient, SVSU Award for Excellence Scholarship Aug. 2011 – May 2012
Marketing Project, Saginaw Valley State Tennis Jan. 2011 – May 2012 Marketing 331 Course, Saginaw Valley State University * Created a brochure using Adobe InDesign to advertise a series of summer tennis fundraising tournaments generating a total ROI of more than $2,000 * Organized a bowling-event fundraiser that generated over $600 in revenue
Other Activities
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Custom Headings are Appropriate: Intercollegiate Varsity Athletic
Experience On Campus Leadership Experience Volunteer Activities Study Abroad Experience Research and Publications Independent Study Field Work Observationswww.svsu.edu/
careers
INTERCOLLEGIATE VARSITY ATHLETIC EXPERIENCEMen’s Varsity Basketball Team 2013-PresentSaginaw Valley State University• Devoted 20 hours per week to athletics while carrying full course
load of 30 credits per year• Earned all-conference defensive team honors• NCAA Academic All-AmericanCAMPUS LEADERSHIP EXPERIENCERecruitment Chair, Criminal Justice Society 2015-PresentSaginaw Valley State University• Led four recruitment activities that increased membership from 25
to 40 members for a co-ed organization dedicated to professional development
• Organized eight guest speakers from four Federal agencies, including ___
• Coordinated the Relay For Life booth and organized 15 volunteers for 24 continuous hours, raising $6,954 for charity
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Additional examples for a RSO Participant in a national service fraternity in which I perform
over ## hours of community service per year
Mentored new members on the culture and traditions of an organization with a rich history dating back to YEAR
Served as volunteer coordinator and successfully arranged over ## service hours in support of over ## events
Hosted team building exercises for ## members that fostered a closer bond among fraternity members
Completed leadership courses that covered topics including effective problem solving, conflict negotiation, ethics/moral implications and project management strategies
Many more examples possible based on YOUR experiences!www.svsu.edu/careers
Resumes – Two pages max (“old school” philosophers still say 1 page)
CVs – Longer, more elaborate, used in higher education and graduate school Use the additional space with purpose Accomplishments / Achievements Do NOT include “tasks” that don’t add
value
Resumes vs. CVs
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DASH INCONSISTENCIES / DATES NOT LINING UP / SPELLING OUT SOME MONTHS BUT NOT ALL
Volunteer, Big Brothers / Big Sisters of Midland May 2006-PresentMember, Delta Sigma Pi Business Fraternity Sept. 2012 – PresentRecipient, SVSU Award for Excellence Scholarship Aug. 2011 - May 2012
Marketing Project, Saginaw Valley State Tennis Jan. 2011 –May 2012 Volunteer, Sparky Stec Charities Jan. 2011 to December 2012
Common Resume Errors
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PERIODS USED WITH SOME (BUT NOT ALL BULLETS) / DIFFERENT FONT STYLE / COLOR / SIZES ON RESUMES
Men’s Varsity Basketball Team 2012 thru PresentSaginaw Valley State University• Devoted 20 hours per week to athletics while carrying full
course load of 30 credits per year.• Earned all-conference defensive team honors
Not listing an actual SVSU major/degree Not listing anticipated graduation date Putting SVSU in “Saginaw”
Bachelor of History 2011 – Present Bachelor of AccountancySaginaw Valley State University, Saginaw, MIMinor: Political SciencePresident’s List: Eight semestersDeans’ List: Fall 2013, Winter 2014GPA: 3.55
More Common Errors
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Ask permission!! Choose wisely Keep your references informed of your job
searchDr. Someone Who-knowsyouwell, ProfessorDepartment of Criminal JusticeSaginaw Valley State University308 Wickes Hall7400 Bay RoadUniversity Center, MI 48710(989) 964-4000 (Office)[email protected]
References
www.svsu.edu/careers
Will be read after résumé Emphasize characteristics that are
supported in résumé Keep it short and simple See pages 15-16
Cover Letters
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Pay attention to length requirements Grammar/Syntax must be perfect Does not summarize resume or write in
generalities (ie “I learned the value of hard work)
Avoid the “fluff” Do tell your personal story Do demonstrate a passion for the field AND
a desire to contribute http://owl.english.purdue.edu/owl/resource/642/01/
Graduate School Essays
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Errors in the last year sent to employers: Student had a section called “Strangths”
In this section, listed “Luck” Another had a section called “Quirky Me”
“If I could eat one thing, and only one thing all the time, it would be bacon. Of course, I’d probably weigh 400 pounds and have high cholesterol. ”
Cover letter addressing “Mr. Susan Student” “Mr. / Ms. / Dr. John Doe” “Dear Harry,”
“Bay city, mI” Bullet statements
Weakly prepared reports from a database Preform a wide variety of tasks
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Review, review, review! Career Services
964-4954 Appointments with staff for review
SVSU Writing Center Faculty members Guidelines and Tutorials available:
http://www.svsu.edu/careers
Last words on documents…
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Resources available from Career Services Resume and cover letter building and critiques
Online Tutorials Resume, Cover Letter, Interviewing, Job Search
Strategies Mock interviews and interview coaching Network development Career fairs on campus exclusively for SVSU
students to network with potential employers Internship/Co-op advising Job search strategies Developing personal brand On-campus student employment
www.svsu.edu/careers
Cardinal Career
NetworkPage 3
www.svsu.edu/careers
Career Services
Career Services
Career Services
www.svsu.edu/careers
Cardinal Career Network Activity Summary (JULY 1, 2014 – JUNE 30, 2015)
Total Employers 5,609 (+16%)
New Employers* 791
Total Contacts 9,764 (+21%)
New Contacts* 1,690
Total External Jobs Posted* 8,034
Unique Student/Alumni Logins* 6,491
Total External Job Views* 245,658
As of 3/14/16 we have 6,480
employers
Career Services
www.svsu.edu/careers
Login at http://www.svsu.edu/careers Cardinal Job Postings
Recruited / posted exclusively for SVSU NACElink Extended Job Search
National Association of Colleges & Employers
Create Job Search Agents Personalize resumes/cover letters for
positions that accept them in CCN
Cardinal Career Network Tips
www.svsu.edu/careers
Career Services hosts eight• Part-Time Job Fair (August) *NEW*• Accounting & Finance (September)• Fall University-Wide (October)• Health & Human Services (November)• Summer Job & Internship (January)• Manufacturing / IT (February)• Spring University-Wide (March)• Education Fair (June)
Increased employer registration by 22% in 2014/2015 compared to 2013/2014
If SVSU students gain a reputation for coming to employment fairs, MORE employers will come!
SVSU Employment Fairs – Page 19 2014/2015
Academic year• 7 on-campus
fairs• 414 employers
• 1,563 students/alumniNational Best
Practice:• 1:8 = 2,720
attendees
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Career Services
What do employers report as #1 lacking skill?
Interpersonal skills!
Spring University-Wide Employment and Networking Fair!
130+ organizations expected!View the list at:
www.svsu.edu/careers
Friday, April 1st
12pm - 3pm
Curtiss Hall
Top quality résumé & cover letter Use a professional voicemail message and email
address What’s on your FACEBOOK? Reply promptly to messages from potential
employers Networking! Are you on LinkedIn?
Earning the Interview
www.svsu.edu/careers
Boston Marathon bombing victim Halloween costume makes Michigan woman target on social media
A photograph posted to Alicia Lynch's Twitter account, @SomeSkankinMI, shows the Michigan woman wearing an SVSU race shirt with fake scars on her legs. The photograph has gained national attention and led to death threats following the costume tweet.
http://www.mlive.com/news/saginaw/index.ssf/2013/11/boston_marathon_bombing_victim.html Manage your online presence
Common Dress Code Mistakes
Don’t be THAT person!
MEN suits that don’t fit
properly and are wrinkled mismatched socks mismatched belt and
shoes facial hair that is not
trimmed or shaven properly
inappropriate ties strong scented cologne
WOMEN skirts that are too short strong scented perfume too much make-up no hosiery with skirts lack of hygiene improper jewelry large, mismatched purse
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Research the organization Internet – how do they present themselves? Contact HR for company packet Assess culture through current employees
Prepare copies of résumé Select or purchase proper attire Develop sample questions and answers Videotape practice interview
Preparation before the Interview
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Firm handshake Eye contact Posture and grace Do not sit until offered a seat Greet everyone you meet with a smile,
introduction & handshake Treat everyone as though they are a decision
maker
General Rules of Ettiquette
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Step 1: Introductory State First impressions are made Building a rapport
Step 2: Review your qualifications 30 Second Pitch Focus on your strengths & skills Use your research and establish that you are a
good fit in their culture Give concise and thorough responses
Interview Process
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Step 3: Matching Will you fit in the corporate culture Are you coach-able Do you have the passion and drive to be
successful in the position Interviewer may explain job in detail
Step 4: Conclusion Ask questions and discuss selection timeline Collect business cards for writing thank you
notes
Interview Process
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Types of Interview Questions
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1.Traditional2.Behavioral3.Situational4.Experiential
Common interview questions “Tell us a little bit about yourself.” “Where do you see yourself in five years?” “If you were a type of salad dressing, what
one would you be?” Describe yourself with 30 second pitch Clear, concise and thorough Describe thought process when necessary
Traditional Questions
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Question about something that happened Past actions are predictors of future behavior “Describe a time when you had to work in a
team environment.” “Tell me about a time you had to deal with a co-
worker who didn’t complete their ‘fair share’ of the workload
Be specific: “A time” is one event
Behavioral Interviewing
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Hypothetical circumstances Predictor about how you would handle an event
if it actually happened “What would you do if you had a dispute with a
co-worker?” “How would you handle a client who is upset
with the organization?” Tell a story of anecdote if one is available
Situational Interviewing
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Experiential Interviewing Experience with a certain task “Have you ever completed tax audits?” “What type of experience do you have
managing clients?” “Have you ever completed a marketing plan?” Be thorough and specific Elaborate upon the depth of your experience
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Situation Briefly provide a broad description of the background where
your example is taking place Task
Share more details about the problem, challenge, or task that you needed to address
Action Describe several possible courses of action and explain why
the one you chose was best. Give details that illustrate what you were like in action
Result Analyze the outcome of your action and the resolution of the
situation. Indicate whether or not you would follow the same course in the future
S.T.A.R Approach
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Interact with the entire panel1. Make direct eye contact with the individual
asking the question2. Begin by directly responding to the interviewer 3. Make eye contact with remaining panel
members as you answer4. Finish response with initial interviewer
Steps for Managing an Interview
www.svsu.edu/careers
Resources available from Career Services Resume and cover letter building and critiques
Online Tutorials Resume, Cover Letter, Interviewing, Job Search
Strategies Mock interviews and interview coaching Network development Career fairs on campus exclusively for SVSU
students to network with potential employers Internship/Co-op advising Job search strategies Developing personal brand On-campus student employment
www.svsu.edu/careers
Cardinal Career Network
www.svsu.edu/careers
Career Services
www.svsu.edu/careers
Cardinal Career Network Activity Summary (JULY 1, 2014 – JUNE 30, 2015)
Total Employers 5,609 (+16%)
New Employers* 791
Total Contacts 9,764 (+21%)
New Contacts* 1,690
Total External Jobs Posted* 8,034
Unique Student/Alumni Logins* 6,491
Total External Job Views* 245,658
As of 8/31/15 we have 5,754
employers
Career Services
www.svsu.edu/careers
Login at http://www.svsu.edu/careers Cardinal Job Postings
Recruited / posted exclusively for SVSU NACElink Extended Job Search
National Association of Colleges & Employers
Create Job Search Agents Personalize resumes/cover letters for
positions that accept them in CCN
Cardinal Career Network Tips
www.svsu.edu/careers
My Advice Take MATH! Keep an open mind Follow your passions Connect with Career Services wherever
you go Get involved
Student life, co-op/internship, faculty advising It’s OK to be worried and even a little
scared Manage your online presence
(Facebook/LinkedIn) Have FUN!
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