24 Oct 08

CARGO SERVICESIngrid Wee, Manager (Business Development)

Agenda

• Overview of AFTs

• Key Facilities/Systems

• Market Share

• Operations Flow

• Service Standards

• Security

• Crisis Management

• Insurance Programme

Changi Airfreight Centre

SATS AFT 1-4ECC1 SATS AFT 5 SATS AFT 6

MEGAPLEXSWISSPORT

CIAS AIRFREIGHT TERMINAL

CAB CCAB D CAB E

ECC2

Free Trade Zone

SATS/CIAS/SWISSPORT

AIRFREIGHT TERMINAL

MEGAPLEX/CARGO

AGENT

BUILDING C, D & E

Airfreight Terminals

• 11 X “Best Terminal Operator”

• 6 Air Freight Terminals

• Handling Capacity of 2.1million tonnes

• Certified ISO9001:2000

• Certified ISO14001:2004

• Certified TAPA Class “A”

SATS AFTs

DESCRIPTION AFT 2&3 AFT 1&4 AFT5 AFT6 ECC1 ECC2*

Year of operation 1981 1989 1995 2001 1992 2001

Capacity 450,000 250,000 600,000 800,000 40,000 180,000

(Tonnes per year)

Warehouse Area 28,400 14,500 33,000 65,000 8,700 14,000

(sqm)

Total Cost (S$M) 72 48 215 270 18 30

Total Capacity: 2.1M tonnes per annum

* - SATS had sold ECC2 to DHL in Jan08.

Current Operations

* - ECC2 sold to DHL on 2 Jan 08

^ - ECC1 leased to TNT wef Oct08

AFT5AFT5 AFT6AFT6

OAL

Export HandlingExpress &

Courier

Centres

ECC 2*

ECC 2*

ECC1^ECC1^ AFT1AFT1 AFT2AFT2 AFT3AFT3 AFT4AFT4

SQ/MI

Export

Handling

All Airlines

Import

Handling

Key Facilities

� 24hrs operations

� Automated Material Handling Systems:- Truckdocks- ULD storage positions- Elevating Transfer Vehicles - Transfer Vehicles- Workstations- Bridge vehicles- Bypass vehicles- Stacker machines

� Warehouse for Special Handling- Dangerous Goods Room- Strong Room- Vulnerable Cages- Livestock Rooms- Coldrooms

Elevating Transfer Vehicle

Stacker System

Dangerous Goods RoomStrong Room

Key IT Systems

Cargo Management System

(CMS) for warehouse handling,

documentations and electronic

data interchange

Cargo Operating System (COSYS)

Operates the Material Handling

System

Inventory Control System (ICS)

IT System

Provides email notification on

shipment status, Track&Trace

services to consignees /

consignors

SATS Cargo Web

Remarks

Key IT Systems

Real time capture of information

- Upgrade of RF infrastructure to

leverage on wi-fi technology

Radio Frequency Data Terminals (RFDT)

Real time tracking of bins and

skids within the warehouse

- Upgrade of RF infrastructure to

leverage on wi-fi technology

Radio Frequency Identification Tags (RFID)

IT System Remarks

Market Share

Changi Airport CargoThroughput FY2007/08

81%

17% 2%

SATS CIAS Swissport

Cargo Mix

SQ/MI Tonnage FY07/08

17%

16%67%

Import Export Transhipment

OAL Tonnage FY07/08

50%

44%

6%

Import Export Transhipment

Export and Import Handling FlowI M P O R T & E X P O R T C A R G O H A N D L I N G P R O C E S S E S

R E S E R V A T I O N

A i r w a y b i l l A c c e p t a n c e

C a r g o A c c e p t a n c e

D a t a E n t r y f r o m A i r w a y b i l l

P r e - m a n i f e s t f o r c h e c k i n g

C a r g o s t o r a g e

A d d / D e l e t e P r e m a n i f e s t

F i n a l m a n i f e s t

D E P A R T U R E

B u i l d - u p C a r g o

E X P O R T

I M P O R T

A i r w a y b i l l / M a n i f e s t c h e c k e d

C a r g o c h e c k e d

D a t a e n t r yA i r w a y b i l l & M a n i f e s t

C a r g o s t o r a g e

N o t i f y C o n s i g n e e

A i r w a y b i l l r e l e a s e

D e l i v e r c a r g o t o c o n s i g n e e

T r a n s f e r t o C o n n e c t i n g F l i g h t / O t h e r

C a r r i e r

P r e p a r e t r a n s f e r m a n i f e s t

D o c u m e n t & D a t a P r o c e s s i n g

R e c e i p t , S t o r a g e & O r d e r p i c k i n g

D e l i v e r y

C u s t o m e r S e r v i c i n g

D o c u m e n t &

D a t a P r o c e s s i n g

R e c e i p t , S t o c k - i n & P i c k O r d e r

D e l i v e r i n g

L o a d P l a n n i n g

Export Flow

Towing of ULDs to bays

1

1 Acceptance Counter – staff accepts documents and assigns truckdocks to agents

2

2 Truckdock – staff checks pieces, weight and volume of shipments

3

3 Build Up Area - Cargo is built up into pallets and containers

4 Pallet and Container Handling System (PCHS) - Cargo are stored

4

5 Releasing of pallets and containers for towing to aircraft parking bay

5

Import Flow

Core N

1

1 Ramp - Receives inbound pallets and containers and send them into PCHS.

2 Breakdown Area – Breakdown of pallets and containers, sorting of cargo and storage awaiting collection by agents/ consignees

2

4 Collection of Airway Bills/ Printing of Delivery Order at Core N Counter by agents

4

3

3 Transshipment – Cargo meant for reexport are sent to AFT5 via Bins Distribution System and ULD Highway

5

5 Truckdock – Collection of Cargo by agents/ consignees

Service Standards

Time documents available for collection:-PAX Aircraft: General Cargo -- 2 hr

Urgent/Perishable -- 1.5 hrFreighter: General Cargo -- 4 hr

Urgent/Perishable -- 2 hr

Time cargo available for delivery:-PAX Aircraft: General Cargo -- 3.5 hr

Urgent/Perishable -- 2 hrFreighter: General Cargo -- 5.5 hr

Urgent/Perishable -- 2.5 hr

� Cargo Delivery

Service Standards

Express Cargo -- 1hr before STD

General Cargo

PAX Aircraft: -- 2.5hrs before STD

Freighter: -- 5hrs before STD

� Cargo Acceptance Close-Out Time

Security

Physical Security1st Layer - Physical Security

a) Perimeter Security

• Fencing of AFTs

• Use of Armed Auxiliary Police Officers

b) Access Security

• Use of handheld metal detector for frisking purposes

• Use of telescopic mirrors to check vehicles that may

carry explosives

c) Procedural Security

• Use of zonal passes for restricting access

Security

Physical Security

Electronic Security

2nd Layer – Electronic Security

a) 620 CCTVs for surveillance of

warehouse handling

b) Card Access

Security

Electronic Security

Cargo Security

Physical Security

3rd Layer

a) Use of Vapour Tracer

b) Use of X-ray machine

Security

�� All cameras are centrally monitored at the control room in All cameras are centrally monitored at the control room in

AFT5AFT5

�� All activities are digitally recorded and stored for one monthAll activities are digitally recorded and stored for one month

Security

� RCAR is a recommended security measure of the ICAO to

enhance cargo security

� Involves random screening of 1% of ex-local shipments and

transshipment cargo on passenger flights

� SPF/ CAAS implemented a pilot run (1 Oct 07 – 31 Mar 08)

involving 20 agents / express companies

� Full implementation in Apr08

Regulated Cargo Agents Regime (RCAR)

Crisis Management

� Developed Business Continuity Plans:

- Continuation of business

- Restore normalcy within the shortest possible time

- Ensure the safety of employees and customers

- Minimise disruption to customers’ operations

- Safeguard the company’s property

- Twice-yearly exercises are carried out to test the BCPs

Insurance Programme

THANK YOU