caring, compassionate and responsive transforming the department of home affairs state of mpumalanga...
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Caring, compassionate and responsive
Transforming the Department of Home Affairs
STATE OF MPUMALANGA PROVINCE
Caring, compassionate and responsive
DEPARTMENT OF HOME AFFAIRS
Presented by:Mr RSS Zitha
Act Provincial Manager
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What is unique to the Province?• Mpumalanga - "the place where the sun rises" - is a province with spectacular
scenic beauty and an abundance of wildlife, lying in the northeast of South Africa.
• Bordered by the countries of Mozambique and Swaziland to the east and the province of Gauteng to the west, it is situated mainly on the high plateau grasslands of the Middleveld, which roll eastwards for hundreds of kilometers. In the northeast, it rises towards mountain peaks and terminates in an immense escarpment. In places this escarpment plunges hundreds of meters down to the low-lying area known as the Lowveld.
• In the eastern region lies the southern half of the magnificent Kruger National Park, a nature reserve teeming with African wildlife in a total area roughly the size of Israel.
• Mpumalanga is highly accessible, with a network of excellent roads and railway connections, as well as a number of small airports. The Kruger Mpumalanga International Airport became operational in 2002. Nelspruit is the capital, and the administrative and business hub of the Lowveld.
• Witbank is the centre of the local coal-mining industry; Standerton, in the south, is known for its large dairy industry; and Piet Retief in the southeast is a production area for tropical fruit and sugar.
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What is unique to the Province?• Despite the light of the sun we also generate electricity from
coal in the Province.• Two large sugar industry are found at Malelane in the east;
Ermelo is the district in South Africa that produces the most wool; Barberton is one of the oldest gold-mining towns in South Africa; and Sabie is situated in the forestry heartland of the country.
• The Maputo Development Corridor, which links the province with Gauteng and the Port of Maputo in Mozambique, heralds a new era of economic development and growth for the region. As the first international toll road in Africa, the corridor is set to attract investment and release the local economic potential of the landlocked parts of the country.
• Mpumalanga is a popular tourist destination.
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What is unique to the Province?• Mpumalanga Province has a population of approximately 3 365 886
and is dominated by Africans as they count to 93% of the total population.
• Almost 61% of the population resides on the rural areas whilst 39% on the urban areas.
• According to the 2001 Census, 27.5% of the population aged 20 years or older had no formal school education, and 41% of those in the age group of 15-64 were unemployed.
• Almost 55% of the province’s population lived below the national poverty line in 2002 (UNDP, 2004)
• About 67% of all households lived in formal dwellings, and 16% and 13% in informal and traditional structures respectively. On average, 4 persons shared a household.
• Approximately 80 000 undocumented persons are found in the area.• Due to it’s proximity to Swaziland and Mozambique the integrity of the
country is seriously challenged by the porousness of our border lines.
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Provincial ManagerVacant
(Mr RSS Zitha – acting)
Nelspruit Regional Manager
Mr E V Mashiloane
Witbank Regional Manager
Ms M V Mahlangu
Ermelo Regional Manager
Ms JP Malamule
Organisational Structure
We have organized our team by…
Deputy Provincial Manager
Mr RSS Zitha
Provincial Support
(Interviews done for DD: Support)
Head of ImmigrationJ Jackson
(acting)
Internal AuditorVacant
NelspruitRegional Office
ManagerMs J Molekwa
ErmeloRegional Office
ManagerMr J R Maseko
WitbankRegional Office
ManagerMr M S Ntuli
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Nelspruit Regional Manager
Mr E V Mashiloane
Witbank Regional Manager
Ms M V Mahlangu
Ermelo Regional Manager
Ms P J Malamule
We have organized our team by 3 Regions
BarbertonDistrict ManagerMr S D Mpokane
Bethal District ManagerMr Z J Bothma
Kwa-Mhlanga District ManagerMr S S Mahlangu
Hazyview District ManagerMr S Malambe
Evander (Secunda) District Manager
Mr M P Mojela
Middelburg District Manager
Ms M P du Plessis
Eerstehoek District Manager
Ms M Maiko
Siyabushwa District ManagerMr PT Makwela
Komatipoort District Manager
Mr M M Nkosi
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Nelspruit Regional Manager
Mr E V Mashiloane
Witbank Regional Manager
Ms M V Mahlangu
Ermelo Regional Manager
Ms P J Malamule
We have organized our team by 3 Regions
Lydenburg District ManagerMr S T Selekane
Piet Retief District Manager
Mr R M Mkhatshwa
Kwaggafontein District Manager
Mr LHA Mofokeng
Mhala District Manager
Mr R M Khoza
PCO: Emahlathini Officer-in-Charge
Ms J Whitfield
PCO: Bothashoop Officer-in-ChargeMr M P Mntungwa
Nkomazi District ManagerMr P P Sithole
Belfast (in the process to
establish this office)
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Nelspruit Regional Manager
Mr E V Mashiloane
Witbank Regional Manager
Ms M V Mahlangu
Ermelo Regional Manager
Ms P J Malamule
We have organized our team by 3 Regions
Nsikazi District ManagerMs P M Ndlovu
PCO: Mahamba Officer-in-Charge
Ms E Phakathi
PCO: Jeppes Reef Officer-in-Charge
Mr C H Smit
PCO: Oshoek Officer-in-Charge
Mr L M Mokoena
PCO: Nerston Officer-in-Charge
Mr P J Human
PCO: JosefsdalOfficer-in-Charge
Mr C H Smit
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Nelspruit Regional Manager
Mr E V Mashiloane
Witbank Regional Manager
Ms M V Mahlangu
Ermelo Regional Manager
Ms P J Malamule
We have organized our team by 3 Regions
PCO: Lebombo Officer-in-ChargeMr T Nkambule
PCO: Waverley Officer-in-ChargeMr L M Mokoena
PCO: Mananga Officer-in-ChargeMr H Madonsela
Standerton (in the process to
establish this office)
Volksrust (in the process to
establish this office)
KMIA Officer-in-Charge
Mr K Mahlake
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Nelspruit Regional Manager
Mr E V Mashiloane
Witbank Regional Manager
Ms M V Mahlangu
Ermelo Regional Manager
Ms P J Malamule
We have organized our team by 3 Regions
Mapulaneng (in the process to establish this office)
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ServicesBack
Log
Dec 2005
2006Apr –
Mar 07
2007Apr–
March 08
Trend Comment
ID’STemp IDs Issued 0 14 914 16 162 Up
IDs Issued to clients 85 032 84 606 Down
IDs received from BVR
8 914 76 649 97 888 Up
Unclaimed IDs 21 301 4 423 40 216 Up
Service Offering
Our province offers a full range of services to the population…
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Services2006/07Apr –
Mar 07
2007/08Apr – Mar
Trend Comment
Birth certificates Issued
139 512 165 420 Up
Death Certificates Issued
61 032 63 850 Up
Marriage Certificates Issued
21 806 10 971 Down
Service Offering
Our province offers a full range of services to the population…
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Our province offers a full range of services to the population…
Services2006
Apr - Mar2007
Apr – MarTrend Comment
PASSPORT APPLICATIONS
Tourist 39 043 45 113 UP
Child 13 461 10 953 Down
Maxi Passport 302 807 Up
Old Type 13 191 0 -
Loose leave 568 2 647 Up
Service Offering…
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Services2006Apr – Mar
2007Apr – Mar
Trend Comment
ONLINE REGISTRATIONS
Births 4 815 6 694 Up
Deaths 4 571 7 108 Up
Service Offering…
Our province offers a full range of services to the population…
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Services2006Apr – Mar
2007Apr – Dec
Trend Comment
TEMPORARY RESIDENCE PERMITS
Applications brought over from previous month
0 8
Applications received 9 943 10 120 Up
Applications approved 9 526 9 547 Up
Service Offering…
Our province offers a full range of services to the population…
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Services 2006Apr - Mar
2007Apr - Mar
Trend Comment
PORTS OF ENTRY: MOVEMENT OF PEOPLE
TYPE OF PORT FOREIGN RSA FOREIGN RSA
COMMERCIAL PORTS
3 195 351 1 305 546 6 467 584 2 845 949 Up
NON COMMERCIAL PORTS (MEDIUM)
94 869 74 175 181 077 114 472 Up
NON-COMMERCIAL PORTS (SMALL)
49 288 34 829 66 323 43 238 Up
Service Offering…
Our province offers a full range of services to the population…
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Services 2006 2007 Trend CommentProvincial Offices 1 1 Stable
Regional Offices 2 3 Up Establishment of RO: Ermelo
District Offices 13 15 Up
District Offices Siyabushwa (Mdujane) and Kwaggafontein (Mkobola) are operational.In the process of establishing 4 additional District Offices
Ports of Entry 10 11 Up Establishment of Waverley
Refugee Reception Offices
0 0 Stable
Physical Accommodation
Through 104 customer contact points
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Through 104 customer contact points
Services 2006 2007 Trend Comment
Service Delivery Points
41 45 Up In addressing the CSIR report concerns additional Service Points are established in the Bushbuckridge area
Thusong Centres (MPCCs)
3 5 Up (Leandra and Balfour)
3 Additional centres will be operations in the near future: Middelburg, Marapyane and Tholulwazi
Physical Accommodation
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Services 2006 2007 Trend CommentMobile units 6 12 Up
Computerised hospitals
9 14 Up
The current challenge is that the other hospitals do not have office space to accommodate us.Requests have been received from Private Hospital to provide services. Negotiations are still underway.
Presidential nodal points 2 0 Down
The two points were: Groblersdal (including Burgersfort) and Bushbuckridge. Groblersdal was ceded to Limpopo on 1 Sept 2006 and in return Bushbuckridge was taken over to Mpumalanga on the same date.
Physical Accommodation…
Through 104 customer contact points…
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HOSPITALS
Caring, compassionate and responsive
• Fourteen (14) Hospitals were already computerised as part of the online birth and death registration campaign. These hospitals are:
– Rob Ferreira Hospital - Nelspruit– Shongwe Hospital - Nkomazi– Temba Hospital - Nsikazi– Embhuleni Hospital - Eerstehoek– Ermelo Hospital - Ermelo– Kwa-Mhlanga Hospital - Kwa-Mhlanga– Middelburg Hospital - Middelburg– Witbank Hospital - Witbank– Lydenburg Hospital - Lydenburg– Amsterdam Hospital - Ermelo– Barberton Hospital - Barberton– Mapulaneng Hospital - Mhala– Matikwane Hospital - Mkhuhlu– Tintswalo Hospital - Acornhoek
• More hospitals have been identified, but they cannot accommodate us currently due to upgrading that is either taking place or will take place in the near future.
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MOBILE UNITS
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Twelve (12) trucks have been received for this province.– The trucks were allocated to
districts where there are large rural areas where there are no infrastructure of Service Points. These areas are:
• Eerstehoek• Nkomazi• Ermelo • Kwa-Mhlanga• Nelspruit• Witbank (x2)• Nsikazi (White River)• Mhala (x2)• Lydenburg• Mmamehlake
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Staff Levels
Level Approved
establishmentActual(Filled)
FundedVacancies
Difference(Unfunded posts)
Comment
14 1 0 1 0
13 1 1 0 0
12 7 3 2 2
Interview for 1 posts was conducted.
The position was put on
hold
10 6 0 6 0
Total vacancies = 686
Total filled posts = 516
Total approved establishment = 1 202
We currently have 516 posts filled
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Staff Levels…
Level Approved
establishmentActual(Filled)
FundedVacancies
Difference(Unfunded
posts)Comment
9 25 12 8 5
7-8 254 100 43 111
14 of the funded vacant posts are Control Immigration Officers. Short listing and interviews were done
3-6 759 325 141 293
52 of the funded vacant ports are IO’s posts – Short listing and interviews were done
1-2 149 75 53 21
We currently have 516 posts filled
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48.1
0.59 0.2 3.81
40.68
0.59 06.01
African Coloured Indian White
Disabled employees as a percentage of total = 1.2%
88.78%
1.20%
0.20%9.82%
Target 92.4% 0.2% 0.2% 6.5%
Female
Male
Employment Equity Report – (Percentage of Employees per Category)
We are not on track to meet our employment equity targets
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53.4
68.776
49.963.7
83
0
40
80
120
160
200
2005 2006 2007
Budget Expenditure
Key Comments
Compensation of Employees: 101%. Goods and Services: spending is at 125%
Planned vs Actual (Rm)
Budget
We are not on target to meet our budget for 2007/08
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OFFICE ACCOMMODATION
• Regional Office Witbank and District Offices Barberton and Lydenburg are currently on RAMP. The progress at all three offices are good.
• Regional Office Nelspruit and District Office Mhala has been put on the footprint for the upgrading of offices by the Turn-around team
• The tender for accommodation for Secunda (Evander) will go out during May 2008 from DPW.
• Landlords are busy with the upgrading of the ccommodation for the new Service Points at Daantjie, Msogwaba, Mgobodzi and Mbangwane.
• District Office: Nsikazi will move to White River during May 2008. The new landlord is currently busy with the final changes to the office.
• Possible accommodation have been found for the following new district offices: Mapulaneng, Standerton, Volksrust, Siyabushwa and Belfast. DPW in the process of negotiations.
• Specifications for accommodation at two new Thusong Service Centres were provided to DPW. They are Thuthukane and Marapyane.
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OFFICE ACCOMMODATION
• There is a possibility of alternative accommodation for District Office Kwa-Mhlanga. The accommodation will be viewed by DPW.
• Office space, in the old Post Office Building, was viewed by DPW in Balfour for a service point.
• The problems that were experienced at District Office Hazyview (leakages and smell) have been resolved by the landlord. DPW is however currently investigating the possibility of obtaining alternative accommodation.
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OFFICE EQUIPMENT
• All offices have faxes, photocopiers.
• Track and Trace machines were installed in all Regional and District Offices.
• Fax – photocopy combination machines have been purchased for seven service points during the year.
• New furniture was also purchased for these seven service points.
• Furniture was also purchased for the new office in White River.
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OFFICE SECURITY
• Security at offices remains a problem as funds are not available to procure the services of security companies.
• Currently we have security at: Regional Office: Witbank, Nelspruit and Ermelo and at District Office: Eerstehoek.
• There are security cameras and a metal detector at Nelspruit.
• During the next financial year it was requested that security cameras be installed at Ermelo, Eerstehoek, White River and Mhala.
• RAMP will also install security equipment at Witbank, Barberton and Lydenburg.
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VEHICLES
• There are currently 134 vehicles in the Province. – 52 Sedans– 62 Bakkies– 8 Trucks (repatriation) of which 1 is in the process to be written off– 12 Mobile Units
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Initiative Description Impact
E-mailAll officials in the Province have e-mail addresses.
All officials have access to information
Infrastructure for new service points
Final negotiations are being made for accommodation for five service points
Services are taken to the clients
Forum established with PWD
A client forum has been established with PWD. Meetings are being held on a monthly basis.
Progress with regard to accommodation, leases etc are being monitored and followed up.
Accomplishments
A lot has been achieved this year through a number of initiatives
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A lot has been achieved this year through a number of
initiatives…Initiative Description Impact
Outreach programme to schools
An outreach programme has been held over a period of 8 months with the IEC, SASSA, Education and ABSA. They have visited 120 schools in the Province
Documentation of youth
Information sharing
Computer Training Basic computer training, presented by SITA, was given to 185 officials.
(105 Officials attended the same training during 2006)
Officials are able to operate a computer.
As a result they have access to information.
Izimbizo, Traditional ceremonies and outreach programmes
Izimbizo were held at Casteel and Mpuluzi
146 outreach programmes were held
Services are rendered at Traditional ceremonies
Services are taken to the clients.
Information are shared
Accomplishments….
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A lot has been achieved this year through a number of
initiatives…Initiative Description Impact
Safety and Security awareness program
Awareness programmes that are arranged by Safety and Security where DHA is invited to provide services to the communities.
22 of these programmes were already attended
Services to the client
Political Party Liaison Committee
This is a forum between Political Parties, Councillors, IEC and DHA. Meeting are being held on monthly basis
Information sharing with other stakeholders
Activation of posts Requests for activation of posts on the approved structure were submitted
Structures are elevated.
Additional requests have been submitted for especially the new service points.
Accomplishments….
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As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives
ObjectivesSupporting Initiatives
Measures of Success
Improve customer coverage by increasing and upgrading DHA infrastructure access / delivery points
In addressing the CSIR report additional service delivery points are established.
A client forum between DHA and PWD has been established.
Monthly meetings are being held.
The establishment of 2 new district offices.
Negotiations for 4 more district offices are well under way.
5 New service points are being established. (Final staged before signing of lease agreements)
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As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives
ObjectivesSupporting Initiatives
Measures of Success
Service delivery Eight Batho Pele principles reflected in provincial service delivery mandates
•Additional service delivery points.•Officials are being trained (various courses were presented – 497 people were involved)•30 Officials attended sign language course•Stakeholder forums were established.•Outreach programmes
Counter corruption Establishment of control measures – screening committees, inspection teams, registers, daily banking etc
•Various investigations are taking place in conjunction with other stakeholders•Minimum cases
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ObjectivesSupporting Initiatives
Measures of Success
BCOCCMeetings held on a monthly basis by all stakeholders as well as their counterparts
Flow of travelers during peak periods are much more efficient as a result of proper planning by all Stakeholders and their counterparts
2007-08 Strategy
As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives
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Issue ChallengeWhat Needs to Be
Done
Infrastructure
Office accommodation is not available in the rural areas. Currently struggling with accommodation of 6 District Offices.No telephone lines to install computers
Departmental owned offices need to be build owing to the fact that there are no developers in the rural areas
Deportations
•The presents of undocumented foreigners remain a problem.
•The deportation trucks need to be looked at as they do not currently have toilet facilities. Illegal foreigners are deported over long distances and it is a security risk for one to stop.
•The porous border lines
•The illegal foreigners must be deported further into their country of origin. Currently they are only taken to the neighbouring country’s border post. It is easy for the illegal foreigners to return to South Africa.•A bilateral agreement between country of origin and South Africa for payment for each illegal foreigner that is deported•Another cabinet amnesty has to be considered.•Stringent measures need to be taken to strengthen the border line
Challenges
However, many challenges remain
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Issue Challenge What Needs to Be Done
NIB
•Advertising of vacant posts•Advertising is being done by Head Office and serious delays are experienced. A request to advertise 66 posts was submitted in May 2007 and only advertised in November. Currently busy with interviews.•If the remaining posts are not filled soon the processes in 2010 will be stifled by non availability of officials.•The 24-hour service at Lebombo, that was agreed upon by the Ministers of South Africa and Mozambique will not realise.
Consideration should be given to provinces to fill the vacancies, more especially the lower levels.
Challenges…However, many challenges remain…
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Issue Challenge What Needs to Be Done
Security•Physical security at offices still remain a problem.
Provision has to be made for the continuous funding and covering the rest of the Offices where there are no security officers.
System development and improvement
•No function created to approve capturing of passports per receipt and per application•The same situation in respect of printing of birth, marriage and death certificates.
•The creation of such functions will curb fraud.•The cash registers should also be linked to the mainframe
Delivery of ID’s
•The delivery of ID’s by SAPO was not a success. As a result thousands were return to the offices.
New strategies have been devised to engage community leaders. CDW etc to assist.More awareness to public about the importance of an Identity Document.
Challenges…However, many challenges remain…