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Caring for Your

NewHome

CARING FOR YOUR HOME: HIGHLIGHTS

● Use and Maintenance Guidelines — Introduction to the maintenance information in this guide

● Air Conditioning through Wood Trim — An alphabetical list of the items in your home, including common maintenance hints and troubleshooting tips where applicable

● Home Care Supplies — You may want to create a shopping list of tools and supplies you will need to care for your home

● Maintenance Schedule — Additionally, you may find it convenient to make notes about routine maintenance tasks and plan your maintenance schedule accordingly.

● Appliance Service — This worksheet provides a place to record serial and model numbers along with manufacturer service phone numbers.

CARING FOR YOUR HOME

We construct your home with carefully selected materials and the effort of experienced craftsmen and laborers under the supervision of our field personnel. Although this group works from detailed plans and specifications, because a home is one of the last hand-built products left in the world, each one is unique and, over time, each behaves differently.

Similar to an automobile, your home requires care from the first day. Regular attention is essential to maintaining a quality home for a lifetime. This chapter of our guide was assembled in order to assist you in that effort.

USE AND MAINTENANCE GUIDELINES

We are proud of the homes we build and the neighborhoods in which we build them. We strive to create lasting value. This is best achieved when you know and perform appropriate maintenance tasks. Periodic maintenance is necessary because of normal wear and tear, the inherent characteristics of the materials used in your home, and normal service required by the mechanical systems. Natural fluctuations in temperature and humidity also affect your home, resulting in maintenance items.

We recognize that it is impossible to anticipate and describe every attention needed for good home care. We focused on items that homeowners commonly ask about. The subjects are listed in alphabetical order to make finding answers to your questions convenient. Because we offer a variety of floor plans and optional features, this guide may discuss components that are not present in your home.

USE AND MAINTENANCE GUIDELINES

Prompt AttentionMany times, minor maintenance attention provided immediately saves you a more serious, time-consuming and sometimes costly repair later. Note also that neglecting routine maintenance can impact applicable limited warranty coverage on all or part of your home.

By caring for it attentively, you ensure uninterrupted warranty coverage as well as your enjoyment of your home for years. The attention provided by each homeowner also contributes significantly to the overall value of your home and of the community.

We make every effort to keep the information in this guide current. However, if any detail in our discussion conflicts with the manufacturer's recommendations, you should follow the manufacturer's recommendations.

Some manufacturer's warranties may extend beyond the first year and it is in your best interests to know about such coverage. Remember to mail in any registration cards you receive with manufacturer materials. Being in the manufacturer's system assures that, in the event of a recall, the company can contact you and arrange to provide the needed correction.

Air conditioning can greatly enhance the comfort of your home, but if it is used improperly or inefficiently, wasted energy and frustration will result. These hints and suggestions are provided to help you maximize the benefits of your air conditioning system.

Your air conditioning system is a whole-house system that requires balancing. The air conditioner unit is the mechanism that produces cooler air. The air conditioning system involves everything inside your home; for example, drapes, blinds, windows, registers, and ceiling fans, which are used to help balance your air flow.

The interior air is continually recycled and cooled until the desired air temperature is reached. Warm outside air disrupts the system and makes cooling impossible. Therefore, you should keep all windows closed. The heat from the sun shining through windows with open drapes is intense enough to overcome the cooling effect of the air conditioning unit. For best results, close the drapes on these windows.

AIR CONDITIONING

AIR CONDITIONING (CONT.)

Time is very important in your expectations of an air conditioning system. Unlike a light bulb, which reacts instantly when you turn on a switch, the air conditioning unit only begins a process when you set the thermostat.

For example, if you come home at 6:00pm when the temperature has reached 90 degrees Fahrenheit and set your thermostat to 75 degrees, the air conditioning unit will begin cooling, but will take much longer to reach the desired temperature. During the whole day, the sun has been heating not only the air in the house, but the walls, the carpet, and the furniture. At 6:00pm, the air conditioning unit starts cooling the air, but the walls, carpet, and furniture release heat and significantly slows down the cooling process. If the outside temperature is above 95 degrees Fahrenheit, the cooling system must be able to maintain an inside temperature that is 15 degrees below the outside temperature.

If evening cooling is your primary goal, set the thermostat at a moderate temperature in the morning while the house is cooler, allowing the system to maintain the cooler temperature. The temperature setting may then be lowered slightly when you arrive home, with better results. Once the system is operating, setting the thermostat at 60 degrees will not cool the home any faster and can result in the unit freezing up and not performing at all. Extended use under these conditions can damage the unit.

Adjust Vents Maximize air flow to occupied parts of your home by adjusting the vents. Likewise, when the seasons change, readjust them for comfortable heating.

Fan OperationA good practice for keeping a balanced temperature distribution from room to room is to run the fan on your furnace at all times (during the cooling season). This is similar to running your ceiling fans, if they are present in your home. Ceiling fans help to balance airflow by lifting the cold air off the floor and using it to cool the hot air at the ceiling.

HumidifierIf a humidifier is installed on the furnace system, turn it off when you use the air conditioning; otherwise, the additional moisture can cause a freeze-up of the cooling system.


Manufacturer’s InstructionsSince the air conditioning system is combined with the heating system, follow the maintenance instructions for your furnace. The manufacturer’s manual specifies maintenance for the condenser. Review and follow these points carefully, especially the filter approved by the manufacturer. Using the incorrect filter will cause a malfunction of the system.

Temperature VariationsTemperatures may vary from room to room, or within a room, as specified in the American Society of Heating, Refrigerating and Air-Conditioning (ASHREA) standard. This is due to such variables as floor plan, orientation of the home on the lot, type and use of window coverings, and traffic through the home. Depending on the style of the home, temperatures can normally vary from floor to floor as much as ten degrees on extremely hot days. To minimize temperature variations, leave the fan switch in the ‘On’ position during these conditions and use ceiling fans to balance the heat from floor to ceiling.

Trial RunHave a trial run early in the Spring to test the air conditioning performance. If service is needed, it is much better to discover that before the cooling season.


Troubleshooting TipsThe following suggestions may help if you encounter difficulties with your heating and cooling system. Before calling ProHome confirm that:

● Your furnace switch is in the full ON position● The circuit breaker is in the full ON position. If the breaker has tripped, push it to the full OFF position

and then back to the full ON position. If the breaker should trip a second time, contact ProHome.● Filters are clean. Filters should be replaced or cleaned after your first month of occupancy since

substantial amounts of dust will normally accumulate as a result of the new materials in your home and the move-in process. After this initial period, replace your filters as directed by the manufacturer's guidelines or at least once a month.

● You may want to have your heating and cooling systems inspected and cleaned at least once a year by a professional service. Refer to the manufacturer’s instruction manual for more details.

● Interior doors and vents are open. Sealing off rooms or closing vents or interior doors for long periods of time reduces efficiency and effectiveness of the system.

● If your home is equipped with an electric heat pump system, clear away accumulations of snow or ice from around and below the outdoor unit immediately after a snowstorm. Also, do not allow grass, leaves, etc. to collect around the unit.

● Exterior doors and windows are closed. Draperies (especially insulated ones) will do much to reduce your operating costs during peak heating or cooling seasons.


ALARM SYSTEM

If your home selections included pre-wire for an alarm system, you will arrange for the final connection after your move-in. The alarm company will connect and demonstrate the system and instruct you in its use. We recommend that you test the system each month.

Note: Please ensure that the phone service provider has activated a dial tone in your home prior to the initial alarm setup.

APPLIANCES

Read and follow all manufacturer's instructions for the use and maintenance of each appliance in your home and keep them available for reference.

Manufacturer’s ServiceIf a problem arises with an appliance, call the customer service number listed in the manufacturer’s warranty. When reporting warranty items to the appliance manufacturer, be prepared to supply the following details.

● Date of purchase (your closing date).● Serial and model numbers, found on a metal plate or sticker

on the side or bottom of each appliance.● Description of the problem.

Note: The appliance manufacturers have requested that you call themfor service directly. They can sometimes resolve issues over the phone and when that is impossible, they prefer to set an appointment with you themselves. The warranty center number for Whirlpool is 1-800-253-3977. For other manufacturers, refer to the literature that came with the appliance. Please also alert ProHome so they can follow up with to you ensure the issue was resolved and your file is complete.

Moving AppliancesPlace a piece of solid cardboard or paneling on the floor prior to rolling out your refrigerator, or other large appliances; if you do not take this precaution, the appliances will dent or scratch your hardwood and/or rip your vinyl flooring. This type of damage will not be covered under the limited warranty.

RegistrationMail warranty registration cards directly to the manufacturer. Being in their systems can be vital if at some future date a product recall is issued.

APPLIANCES

ASPHALT

Asphalt is a flexible and specialized surface. Like any other surface in your home, it requires protection from things that can damage it. Over time, the effects of weather and earth movement will cause minor settling and cracking of asphalt. These are normal reactions to the elements and do not constitute improperly installed asphalt or defective material. Avoid using your driveway for one week after it is installed by keeping cars, bicycles, lawn mowers, and any other traffic off of it. The grade along the side of the driveway should be maintained properly to prevent settlement cracks from forming.

Note: Winchester Homes performs all asphalt repairs by patching. Such repairs may vary from the original color and/or texture. Winchester Homes is not responsible for the inevitable differences in color between the patch and the original surface.

Chemical SpillsAsphalt is a petroleum product. Gasoline, oil, turpentine, and other solvent or petroleum products can dissolve or damage the surface. Wash such spills with soap and water, and then rinse them thoroughly with plain water.

Hot WeatherAvoid any concentrated or prolonged loads on your asphalt, particularly in hot weather. Motorcycle or bicycle kickstands, trailers, or even cars left in the same spot for long periods can create depressions or punctures in asphalt. Sharply turning the wheels of any vehicle will cause damage due to concentrated pressure. Always maintain a gradual turning motion to lessen this effect.

Nonresidential TrafficAvoid nonresidential traffic such as concrete trucks, lumber deliveries or other heavy trucks on your driveway; it was designed for residential use only.

ASPHALT

Seal-CoatingExposure to sunlight and other weather conditions will fade your driveway, allowing the surface gravel material to be more visible. This is a normal condition and not a material or structural problem. You do not need to treat the surface of your asphalt driveway. However, if you choose to treat it, wait a minimum of 12 months and use a dilute asphalt emulsion, rather than the more common coal tar sealant.

SettlingSettling next to your garage floor of up to 1½ inches across the width of the driveway is normal. Depressions in the driveway are not unusual and are not warrantable.

Should a repair be necessary on your driveway, the affected area will be cut out and patched. Inevitably, differences in color will be visible between the patch and the original surface. Seal coating can eliminate this cosmetic condition and is a homeowner maintenance responsibility. In most cases, the asphalt top coating of your driveway may not be installed for several months or more to ensure proper settlement of the ground has taken place. This decision will vary from community to community.

ASPHALT

ATTIC SPACE

The attic space is neither designed nor intended for storage. We provide access to this area for mechanical maintenance purposes only. A supportive platform for the mechanical unit is in place.

Note: Stepping off this platform may lead to serious injury or death as well as damage to the drywall located beneath the insulation. Drywall is not intended to support the weight of an adult or child.

If and when a need to perform a task in the attic arises, we recommend that you contact a licensed contractor to perform this task.

The manufacturer treats brass fixtures with a clear protective coating, electrostatically applied, to provide beauty and durability. This coating is not impervious to wear and tear. Atmospheric conditions, sunlight, caustic agents such as paints, and scratches from sharp objects can cause the protective coating to crack or peel, exposing the brass and resulting in spotting and discoloration.

BRASS FIXTURES

CleaningInitial care of these products requires only periodic cleaning with a mild, non-abrasive soap and buffing with a soft cloth.

CorrosionSome brass fixtures are solid brass; others have a brass finish. Unless you have ordered solid brass fixtures, the brass on your fixtures is a coating on top of a base metal. Water having a high mineral content is corrosive to any brass—coated or solid.

PolishWhen peeling, spotting or discoloration occurs, you can sometimes restore the beauty of the metal by completely removing the remaining coating and hand-polishing the item with a suitable brass polish. Applying a light coat of wax and buffing with a soft cloth helps maintain the gloss.

TarnishLike sterling silver, brass will gradually tarnish and eventually take on an antique appearance.

BRASS FIXTURES

BRICK AND STONE

Brick, stone, and mortar are durable and low-maintenance finishes for a home’s exterior. A record of your brick and stone selections are included in your selection sheets. Color variations in brick, stone and mortar are a normal occurrence for both initial installation and subsequent repairs.

EfflorescenceThe white, powdery substance that sometimes accumulates on brick or stone surfaces is called efflorescence. This is a natural phenomenon, which can occur on the inside or the outside of your home, and cannot be prevented. In some cases, you can remove it by scrubbing with a stiff brush and vinegar. Consult your home center or hardware store for commercial products to remove efflorescence. Efflorescence is not a covered item under the limited warranty.

Weep HolesYou may notice small holes in the mortar along the lower row of bricks, windowsills, window heads, door sills, and in other required brick and stone locations. These holes allow moisture that has accumulated behind the brick to escape. Do not fill these weep holes or permit landscaping materials to cover them.

WicksWhat appear to be small pieces of string protruding from your stone or brick façade are wicks, which are installed to help moisture escape.

BRICK AND STONE

CABINETS AND VANITIES

Your selection sheets are your record of the brand, style, and color of cabinets in your home. If you selected wood or wood veneer cabinets, expect differences in grain and color between and within the cabinet components due to natural variations in wood grain and color and the way it takes stain.

CleaningProducts such as lemon oil or polishes that include scratch cover are suggested for wood cabinet care. Follow container directions. Use such products a maximum of once every three to six months to avoid excessive build-up. Avoid paraffin-based spray waxes and washing cabinets with water, as both will damage the luster of the finish.

Hinges and Drawer GlidesIf hinges catch or drawer glides become sluggish, a small amount of silicone lubricant will improve their performance. Door hinges are adjustable and can be easily realigned with a screwdriver.

MoistureDamage to cabinet surfaces and warping can result from operating appliances that generate large amounts of moisture or heat (such as a crock pot, coffee pot or toaster oven) too near the cabinet. When operating such appliances, place them in a location that is not directly under a cabinet.

CABINETS AND VANITIES

CARPET

Your selection sheets provide a record of the description and color of floor coverings in your home. Please retain this information for future reference. Some conditions that may occur with your new carpet and our suggested remedies are presented below.

BurnsTake care of any kind of burn immediately. First, snip off the darkened fibers. Then use a soapless cleaner and sponge with water. If the burn is extensive, talk with a professional about replacing the damaged area.

CleaningHave your carpet professionally cleaned regularly, usually once a year.

CrushingFurniture and traffic may crush a carpet’s pile fibers. Frequent vacuuming in high-traffic areas and glides or cups under heavy pieces of furniture can help prevent this. Rotating your furniture to change the traffic pattern in a room promotes more even wear. Some carpets resist matting and crushing because of their level of fiber, but this does not imply or guarantee that no matting or crushing will occur. Heavy traffic areas such as halls and stairways are more susceptible to wear and crushing. This is considered normal wear.

CARPET

FadingAll carpets will slowly lose some color due to natural and artificial forces in the environment. You can delay this process by frequently removing soil with vacuuming, regularly changing air filters in heating and air conditioning systems, keeping humidity and room temperature from getting too high, and reducing sunlight exposure with window coverings.

FiltrationIf interior doors are kept closed while the air conditioning is operating, air circulation from the closed room flows through the small space at the bottom of the door. This forces the air over the carpet fibers, which, in turn, act as a filter, catching particulate pollution. Over time, a noticeable stain develops at the threshold. This can also happen along walls and near return air vents. This is a normal occurrence and is not warrantable.

FuzzingIn loop carpets, fibers may break. Simply clip the excess fibers. If it continues, call a professional.

CARPET

PillingPilling or small balls of fiber can appear on your carpet, depending on the type of carpet fiber and the type of traffic. If this occurs, clip off the pills. If they cover a large area, seek professional advice.

RipplingWith wall-to-wall carpeting, high humidity may cause rippling. If the carpet remains rippled after the humidity has left, have a professional re-stretch the carpeting using a power stretcher, not a knee-kicker.

SeamsCarpet usually comes in 12-foot widths, making seams necessary in most rooms. Visible seams are not a defect unless they have been improperly made or unless the material has a defect, making the seam appear more pronounced than normal. The more dense and uniform the carpet textures, such as a berber carpet, the more visible the seams will be. Carpet styles with a low, tight nap result in the most visible seams.

Seams are never more visible than when the carpet is first installed. Usually with time, use, and vacuuming the seams become less visible. You can see examples of how carpet seams diminish after they have been vacuumed and have experienced traffic in the model homes.

CARPET

ShadingShading is an inherent quality of fine-cut pile carpets. Household traffic causes pile fibers to assume different angles; as a result, the carpet appears darker and lighter in these areas. A good vacuuming, which makes the pile all go in the same direction, provides a temporary remedy.

SheddingNewly installed carpeting sheds bits of fiber for a period of time. Eventually these loose fibers are removed by vacuuming. Shedding usually occurs more with wool carpeting than with nylon or other synthetics.

SnagsSharp-edged objects can grab or snag the carpet fiber. When this occurs, cut off the snag. If the snag is especially large, call a professional.

SpillsWipe spills and clean stains immediately. For best results, blot or dab any spill or stain; avoid rubbing. Test stain removers on an inconspicuous area of the carpet, such as in a closet, to check for any undesirable effects.

CARPET

SproutingOccasionally you may find small tufts of fiber sprouting above carpet surface. Simply use scissors to cut off the sprout. Do not attempt to pull it, because other fibers will come out in the process.

StainsNo carpet is stain-proof. Although your carpet manufacturer designates your carpet as stain-resistant, some substances may still cause permanent staining. These include hair dyes, shoe polish, paints, and ink. Some substances destroy or change the color of carpets, including bleaches, acne medications, drain cleaners, plant food, insecticides, and food or beverages with strongly colored natural dyes as found in some brands of mustard and herbal tea.

Refer to your care and maintenance brochures for recommended cleaning procedures for your particular fiber. Pretest any spot-removal solution in an inconspicuous area before using it in a large area. Apply several drops of the solution, hold a white tissue on the area, and count to ten. Examine both tissue and carpet for dye transfer and check for carpet damage.

CARPET

StaticCooler temperatures outside often contribute to static electricity inside.

VacuumingYou can add years to the life of your carpet with regular care. Carpet wears out because of foot traffic and dirt particles that get trampled deep into the pile beyond the suction of the vacuum. The dirt particles wear down the fibers like sandpaper and dull the carpet. The most important thing you can do to protect your carpet is to vacuum it frequently. Vacuuming high-traffic areas regularly helps keep them clean and maintains the upright position of the nap.

CARPET

CAULKING

Changes in temperature and humidity cause all building materials to expand and contract. Dissimilar materials expand or contract at different rates. This movement results in separation between materials, particularly dissimilar ones. You will see the effects in small cracks in drywall and in paint, especially where moldings meet drywall, at mitered corners, and where tile grout meets tub or sink. While this can alarm an uninformed homeowner, it is normal.

MaintenanceAnticipate that you will need to re-caulk areas of your home more during the first year or two of occupancy than will be typical in the life of your home. Time, weather and settlement will shrink, dry and split caulking so that it no longer provides a good seal. As routine maintenance, you should walk the inside and outside of your home twice a year to check the caulking for drying, shrinkage and/or settlement cracking and make needed repairs.

This will be particularly noticeable in certain areas such as the trim that runs along the stairs, crown molding, around kitchen countertops and backsplashes, bathroom tops and side splashes, exterior trim and windows, exterior wood trim, and any other areas where two surfaces or materials are joined by caulking.

ProductsA variety of caulking is available at home improvement stores. Read the manufacturer’s instructions carefully to be certain that you select an appropriate caulk for the intended purpose.

CAULKING

CERAMIC TILE AND MARBLE

Selection SheetsYour selection sheets include the brand and color of your ceramic tile and marble. Please retain this information for future reference.

Cleaning Floor TileTile is one of the easiest floor coverings to maintain. Sand, dirt and grit do the most damage to floors due to their abrasiveness; vacuum frequently to remove. Occasionally, a light wet mopping with warm water is appropriate. Avoid adding detergent to the water. Do not use products containing lemon, vinegar or other acids. If you feel a cleaning agent is required, use a mild solution of warm water and dishwasher crystals (they will not result in a heavy, difficult-to-remove lather on the grout). Rinse thoroughly.

Cleaning Wall and Countertop TileThe tile installed on walls or countertops in your home may be washed with any non-abrasive soap, detergent or tile cleaner. Abrasive cleaners will dull the finish. To remove soap scum, use a non-acidic soap or a solution of ammonia (½ gallon of ammonia to each gallon of water). Frequent use of ammonia will eventually result in dulling of the surface.

Grout DiscolorationThe tile installed on walls or countertops in your home may be washed with any non-abrasive soap, detergent or tile cleaner. Abrasive cleaners will dull the finish. To remove soap scum, use a non-acidic soap or a solution of ammonia (½ gallon of ammonia to each gallon of water). Frequent use of ammonia will eventually result in dulling of the surface.

One-Time RepairCracks appearing in grouting of ceramic tiles at joints or junctions with other materials are commonly due to shrinkage. Winchester Homes will repair grouting, if necessary, on a one-time trip during the first year to address any and all issues at once. We are not responsible for previously applied sealant, color variations in tile or grout, or discontinued tile or grout. Any grouting or caulking that is needed after that time is the responsibility of the homeowner.

Sealing GroutSealing grout is your decision and responsibility. Once grout has been sealed, ongoing maintenance of that seal is necessary.


SeparationsExpect slight separations to occur in the grout between tiles. This grout is for decorative purposes only; it does not hold the tile in place. Cracks in the grout can be filled using premixed grout purchased from flooring or hardware stores. Follow package directions.

Tile around bathtubs or countertops may appear to be pulling up after a time. Normal shrinkage of grout or caulk and shrinkage of wood members cause this as they dry out. If this occurs, the best remedy is to purchase tub caulk or premixed grout from a hardware store. Follow directions on the container. This maintenance is important to protect the underlying surface from water damage.


CONCRETE FLATWORK

DrainageBy maintaining good drainage around your home, you protect your home’s foundation. Areas where water can collect around concrete flatwork can cause damage. Grading should be such that water flows away from concrete slabs such as the porch, patio, driveway, and sidewalks.

CleaningAvoid washing exterior concrete slabs with cold water from an outside faucet when temperatures are high and the sun has been shining on the concrete. The abrupt change in temperature can damage the surface bond of the concrete. If washing is necessary, do this when temperatures are moderate.Additionally, repeated washings can increase soil movement by allowing water to penetrate any existing cracks. We recommend you sweep concrete surfaces to keep them clean.

CracksCracks are an inherent characteristic of concrete. Most cracks are superficial and do not penetrate through the slab. A concrete slab often shrinks as it cures; this shrinkage show up as cracks. Cracking of concrete flatwork also results from temperature changes that cause expansion and contraction.

During the summer, moisture finds its way under the concrete along the edges or through cracks in the surface. In Winter, this moisture forms frost that can lift the concrete, increasing the cracking. Maintaining drainage away from all concrete slabs will minimize cracking from this cause.

As cracks occur, seal them with a waterproof concrete caulk (available at hardware or home improvement stores) to prevent moisture from penetrating to the soil beneath.

Heavy VehiclesYour driveway and walks are designed for residential use only. Do not permit heavy vehicles such as moving vans or concrete trucks to drive on them.

CONCRETE FLATWORK

Ice, Snow, and ChemicalsYour driveway, sidewalk, and garage floor may be damaged by de-icers, such as salt and chemical solutions applied to the street and highways during the winter months. These harmful residues may be picked up on the undercarriage of your car and may drip onto the concrete surfaces when you park your car in the driveway or in the garage. These residues may eventually cause scaling and pitting of exposed concrete surfaces. The following list includes several precautions you can take to minimize this problem:

● Check the drainage to ensure that water or salt is not trapped on the concrete surface by grass, landscaping, or other obstructions along the driveway edges.

● Clean exposed concrete surfaces as soon as possible after ice and snow have been removed from the streets and any salt residue is removed from your car.

● Apply a sealer to exposed concrete surfaces twice each year, once just before cold weather and again in April or May after a thorough cleaning of the surfaces.

Note: Never use de-icing salts or chemicals on any concrete surface (sand is a good alternative).

CONCRETE FLATWORK

SealerConcrete sealers will help protect and keep clean your concrete slabs, your exposed concrete surfaces, and unpainted concrete floors. Sealing is your decision and responsibility; once you have sealed your concrete, ongoing maintenance of that seal is necessary. Sealers are available at home improvement and paint stores. Do not use soap on unpainted concrete instead, use plain water and washing soda or, if necessary, a scouring powder.

CONCRETE FLATWORK

CONDENSATION

Condensation on interior surfaces of the windows and frames comes from high humidity within the home combined with low outside temperatures. Family lifestyle significantly influences these conditions. Please be sure to follow the guidelines listed under the Ventilation section of this document.

Condensation can form on pipes and ducts in unfinished areas in the basement. This occurs especially when the air conditioning is off or when the door is left open for extended periods of time. This can be minimized by running the air conditioner, making sure the vents are open in the unfinished areas and limiting the amount of outside air to come into the home.

If your home includes a humidifier, closely observe manufacturer’s directions for its use, especially during periods of cooler temperatures. Ensure that you turn off the humidifier during Summer months.

See also Ventilation.

COUNTERTOPS

Countertops are created from a variety of materials such as laminate, cultured marble, tile, Corian, and Granite. Each material has its own unique care and cleaning requirements.

CaulkingThe caulking between the countertop and the wall, along the joint of the backsplash and around the sink may shrink, leaving a slight gap (see also home topic: Caulking). Maintaining a good seal in these locations is especially important with laminate countertops to keep moisture from reaching the wood.

Granite tops with sinks (or other types of countertop designs) will sometimes have an undermount sink attached. These sinks must be periodically caulked with silicon from the bottom side where the top and sink meet. Allowing these sinks to fill up to the very top edge, could allow water to leak into the base of the cabinets below causing damage, if not properly maintained. This type of water leak is not a covered item under the limited warranty.

CleaningAvoid abrasive cleaners that will damage the luster of the surface. Be sure to follow cleaning guidelines particular to your countertop.

Cutting BoardNo matter what material your countertop is made from, use a cutting board to protect your counters when you cut or chop. Protect the counter from heat and from extremely hot pans. If you cannot put your hand on it, do not put it on the counter. Do not use countertops as ironing boards and do not set lighted cigarettes on the edge of the counter. Protect granite, marble, and tile countertops from exposure to oils, food products, chemicals or harsh cleaning products at all times.

MatsRubber drain mats should be removed after use, as they can trap moisture beneath them and cause problems to your countertop surface.

COUNTERTOPS

DOORS AND LOCKS

The doors installed in your home contain wood products subject to such natural characteristics of wood as shrinkage and warping. Due to natural fluctuations of humidity and the use of forced air furnaces, showers, and dishwashers, interior doors may occasionally require minor adjustments.

Failure to LatchIf a door will not latch because of minor settling, you can correct this by adjusting the strike plates or making a new opening in the jamb for the latch plate (remortising) and raising or lowering the plate accordingly.

HingesYou can remedy a squeaky door hinge by removing the hinge pin and applying a silicone lubricant to it. Avoid using oil, as it can gum up or attract dirt. Graphite works well as a lubricant but can create a gray smudge on the door or floor covering beneath the hinge if too much is applied.

KeysKeep a duplicate privacy lock key where children cannot reach it in the event a youngster locks him- or herself in a room. The top edge of the door casing is often used as a place to keep the key. A small screwdriver or similarly shaped device can open some types of privacy locks.

LocksLubricate door locks with graphite or other waterproof lubricant. Avoid oil, as it will gum up.

SlammingSlamming doors can damage both doors and jambs and can even cause cracking in walls. Do not let children hang on the doorknob and swing back and forth; this loosens the hardware and causes the door to sag.

ShrinkageUse putty, filler, or latex caulk to fill any minor separations that develop at mitered joints in door trims. Follow with painting. Panels of wood doors shrink and expand in response to changes in temperature and humidity. Touching up the paint or stain on unfinished exposed areas is homeowner maintenance responsibility.

DOORS AND LOCKS

StickingThe most common cause of a sticking door is natural expansion due to changes in humidity. When sticking is due to swelling during a damp season, do not plane the door unless it continues to stick after the weather changes.

Before planing a door because of sticking, try two other steps:

● Apply either a paste wax, light coat of paraffin, or candle wax to the sticking surface.

● Tighten the screws that hold the door jamb or door frame, if that does not correct the situation, you may wish to try replacing one of the hinge screws on the jamb side with a three-inch screw.

If planing is necessary even after these measures, use sandpaper to smooth the door and paint the sanded area to seal against moisture.

DOORS AND LOCKS

WarpingIf a door warps slightly, keeping it closed and latched as much as possible often returns it to normal.

Weather StrippingWeather stripping and exterior door thresholds occasionally require adjustment or replacement.

DOORS AND LOCKS

DRYWALL

During the first year or two in your new home, additional drying of framing materials and settlement will occur. This movement may cause settlement cracks, tape tears, and nail pops on your interior walls and ceilings. These are normal homeowner maintenance repairs.

Nail PopsNail pops are simply nails protruding from framing materials. The result is a bump or blister in the drywall surface. Follow the steps below to repair a nail pop.

1. Drive the protruding nail or screw all the way through the gypsum board or remove it entirely.

1. Drive another drywall nail or screw an inch or two above or below the nail pop area; the head of the fastener should be below the paper surface creating a slight dimple, but not tearing the paper.

1. Cover the dimpled area heavily with a spackling compound, let it dry, and sand it smooth (a second application of spackling compound may be necessary prior to repainting the surface).

DRYWALL

Repairing Cracks and SeamsSettlement cracks and tape tears can be repaired in a similar manner as a nail pop.

1. Cut a small “V” joint along the length of the crack about 1/8” deep and 1/8” wide.

2. Fill the “V” joint heavily with spackling compound, and place drywall tape over the joint compound, covering the entire length of the original drywall crack.

3. Allow the joint compound to dry thoroughly and place the subsequent layers of joint compound directly over the taped areas.

4. Each subsequent layer of joint compound must dry thoroughly before another layer can be applied.

5. Upon reaching desired finish, lightly sand the surface until smooth and repaint the area.

Note: With the exception of the one-time optional repair service provided by Winchester Homes, care of drywall is a home maintenance responsibility. Most drywall repairs can easily be made.

DRYWALL

Plant LedgesSome homes have plant ledges that have been incorporated as an architectural design feature. These plant ledges are for decorative uses only.

Note: Do not step onto the plant ledges as doing so may lead to serious injury or death. The plant ledges are not intended to support the weight of any adult or child. Winchester Homes is not liable for any misuse of plant ledges.

DRYWALL

ELECTRICAL SYSTEMS

Breaker TrippingBreakers trip due to overloads caused by plugging too many appliances into the circuit, a worn cord, or defective appliance, or operating an appliance with too high a voltage requirement (such as a microwave) for the circuit. The starting of an electric motor can also trip a breaker.

If any circuit trips repeatedly, unplug all items connected to it and reset. If it trips when nothing is connected to it, you need to call an electrician. If the circuit remains on, one of the items you unplugged is defective and will require repair or replacement.

Electric Panel BoxKnow the location of the breaker panel; it includes a main shut-off that controls all the electrical power to the home. Some homes have more than one breaker panel; each panel has its own main shut-off. Individual breakers control the separate circuits, which are marked to help you identify which outlets and appliances are generally attached to that circuit. If you lose power in an area of your home always check the breakers in the main panel box. If an individual outlet is not working, first check to see if a wall switch or GFCI controls it. If not, check the breaker.

Circuit breakers have three positions: on, off, and tripped. When a circuit breaker trips, it must first be turned off before it can be turned on. Switching the breaker directly from tripped to on will not restore service.

Fixture/Outlet LocationsWe install light fixtures and electrical outlets in the approximate quantities and locations per electrical building codes. Please understand that the specific number and location will vary according to floor and/or roof truss locations and framing layout. Electrical outlets in particular are governed by field conditions and code interpretation. Locations will vary from our models or plans. The electrical outlet locations will comply with codes. Moving fixtures to accommodate specific furniture arrangements or room use is your responsibility.

ELECTRICAL SYSTEMS

GFCIGround-Fault Circuit-Interrupter (GFCI) receptacles have a built-in element that senses fluctuations in power. Quite simply, the GFCI acts as a circuit breaker for up to three or four outlets on an individual circuit. Building codes require that receptacles in areas where an individual can come into contact with water while holding an electric appliance or tool, such as bathrooms, kitchens, garages, and outdoors are protected by a GFCI circuit.

Heavy appliances such as microwaves, freezers, or power tools will trip the GFCI breaker. Occasionally, a circuit will be protected by a GFCI breaker located in the breaker panel rather than a GFCI receptacle located along the circuit path. Location is the only difference in both function and protection.

Each GFCI receptacle circuit has a test and reset button. Once each month, press the test button. This will trip the circuit. To return service, press the reset button. If a GFCI breaker trips during normal use, it may indicate a faulty appliance and you will need to investigate the problem.

Note: Avoid plugging a refrigerator or food freezer into a GFCI-controlled outlet in your garage or unfinished basement. The likelihood of the contents being ruined is high. These appliances should be powered by a dedicated circuit.

ELECTRICAL SYSTEMS

Light Bulbs and Recessed LightsLight Bulbs and Recessed LightsRecessed light fixtures are located throughout your new Winchester home. These fixtures have thermal overload devices that will automatically turn off a light when the temperature is too high inside the fixture.

Do not use light bulbs with wattage greater than the maximum stated on the light fixture. A higher wattage bulb may activate the thermal overload device and automatically shut down the light fixture.

Underground CablesBefore digging around your home, check the location of buried service leads by calling the local utility locating service (Miss Utility).

ELECTRICAL SYSTEMS

ELECTRIC WATER HEATER

Drain TankReview and follow the manufacturer’s timetable and instructions for draining several gallons of water from the bottom of the water heater. This reduces build-up of chemical deposits from the water, thereby prolonging the life of the tank as well as saving energy dollars. Carefully follow the instructions in the manufacturer’s literature.

Element Cleaning or ReplacementThe heating elements in the water heater will require periodic cleaning. The frequency is determined in part by the quality of the water in your area. Again, refer to the manufacturer’s literature for step-by-step instructions and drawings, or contact an authorized service company.

CAUTION: Do not turn the water heater’s cold water supply valve to the off position while the drain valve is open when flushing the tank. The continuous flow of water through the tank will improve the flushing process and protect the heating element from potential damage. Please refer to the manufacturer’s specifications and call a licensed plumber for details.

Manufacturer’s InformationCarefully read the manufacturer’s literature and warranty for your specific model of water heater. This literature will explain specific features for your water heater model as well as operation, safety precautions, maintenance, and troubleshooting.

No Hot WaterIf you discover you have no hot water, check the pilot light or breaker, the temperature setting, and the water-supply valve before calling for service. Please keep in mind that hot water will take longer to arrive at sinks, tubs, and showers that are farther from the water heater. Hot water recovery time takes longer in winter months.

Noisy PipesNoisy pipes are sometimes caused by hot water that is too hot. If noise occurs, you may be able to reduce or eliminate the noise by reducing the water temperature. However, once set at the desired temperature, further adjustments should be avoided.


Pressure Relief ValveAt least once each year, manually operate the pressure relief valve. Stay clear of the discharge line to avoid injury. See manufacturer’s literature for diagrams and detailed instructions.

SafetyKeep the area around a water heater clear of stored household items. Never use the top of the water heater as a storage shelf.


TemperatureThe chart on the following page may be used as a guide in determining the proper water temperature for your home. However, please keep in mind that in some local jurisdictions, adjusting the temperature at the water heater will have no effect at the showerhead due to anti-scald devices required by the jurisdiction.

Safety and energy conservation are factors to be considered when selecting the water temperature setting of the water heater’s thermostat. Water temperature above 125 degrees Fahrenheit can cause severe burns or death from scalding. To find hot water temperature, turn on a hot water faucet and place a thermometer in the hot water stream and read. Adjust as necessary.


Temperature Time to produce serious burn120 degrees Fahrenheit More than five minutes

125 degrees Fahrenheit One and a half to two minutes

130 degrees Fahrenheit About 30 seconds

135 degrees Fahrenheit About 10 seconds

140 degrees Fahrenheit Less than five seconds

145 degrees Fahrenheit Less than three seconds

150 degrees Fahrenheit Less than one and a half seconds

155 degrees Fahrenheit About one second


FIREPLACE: WOOD-BURNING

Use the following guidelines when using your fireplace.

● Open the flue damper fully.● Open the fresh air inlet and keep it free of obstructions.● Periodically clean ashes from previous fires.● Use dry seasoned hardwood.● Always preheat the flue.● Leave damper open and screen closed until fire is completely out.● Never leave a fire unattended.● Do not build extremely large fires.

CAUTION: Never burn scrap lumber (especially treated lumber), pine branches, trash, plastic, flame colorants, soot cleaners, or other chemical compounds.

Grout DiscolorationCreosote and other wood-burning by-products accumulate inside the flue over a period of time. This build-up can be a fire hazard. The way you use your fireplace and the type of wood you burn determine the frequency of your chimney cleanings. For instance, burning softwoods or improperly seasoned woods necessitates more frequent cleaning. Hire a qualified chimney sweep for this cleaning.

One-Time RepairYour fireplace is built to operate with limited maintenance. However, your fireplace will operate better and give longer service if these precautions are followed.● Inspect the firebox to be sure it is clean and

ready for use. Remove excessive ashes.● Make sure your fireplace screen and air inlet/outlet

grilles are clean and unobstructed.● Periodically inspect the hearth firebrick and chimney liner.● Make sure the flue is unobstructed and the

damper is completely open before each use.● Prior to operating your fireplace and chimney each

year, have them professionally cleaned and inspected.

FIREPLACE: WOOD-BURNING

FIREPLACE: GAS

Your gas fireplace or log set comes with a set of instructions which is attached to the gas line. Read and follow all manufacturers’ instructions. Ensure that your flue damper is always open as recommended by the manufacturer while the pilot light is on; excessive winds can cause a downdraft and may blow out the pilot, requiring that you re-light it before using the fireplace. Only run your fireplace with the flue damper in the fully opened position. Prior to operating your gas fireplace and chimney each year, have them professionally cleaned and inspected.

IgnitionA slight delay between turning the switch on and flame ignition is normal. The flames should ignite gently and silently. If you notice any deviation from this and any gas smell, immediately shut off the switch and report it to the gas company. If you are experiencing trouble with your remote control, ensure that the batteries in both the remote and the wall switch are fully charged.

CAUTION: The exterior vent cover and glass doors of a direct-vent gas fireplace become extremely hot when the fireplace is operating and can cause severe burns. Please use caution especially with children around.

FOUNDATION

The walls of your foundation are steel-reinforced poured concrete that are sprayed with a waterproofing material. Concrete basement walls should be considered water resistant rather than waterproof. To protect your home’s foundation, follow guidelines for installation and maintenance of landscaping and drainage in this manual.

CracksIt is not uncommon for poured-in-place concrete walls to develop surface cracks. Surface cracks are not detrimental to the structural integrity of your home.

DampnessAlthough we make every effort to ensure a dry basement, you may notice some dampness during times of excessive moisture. You should carefully maintain the perimeter of your home so that water can drain away from your foundation, as ponding water against your foundation may lead to interior dampness.

Over time, with natural compaction of soils in the backfill areas you will notice less settlement around your home. Careful maintenance of positive drainage will protect your foundation. When necessary, fill in with soil any negative or settled areas around the foundation such as: discharging downspouts, inside and outside foundation corners, around areaways, porches, steps, garage corners, under decks etc.

See also Waterproofing.

FOUNDATION

GARAGE OVERHEAD DOOR

LockIf the lock becomes stiff, apply a silicone or graphite lubricant. Do not use oil on a lock, as it will stiffen in Winter and make the lock difficult to operate. Do not use the lock if you have an automatic garage opener.

OpenerTo prevent damage to a garage door opener, be sure the door is completely unlocked and the rope-pull has been removed before using the operator. If you have an opener installed after closing on your home, we suggest that you order it from the company that provided and installed the garage door to ensure uninterrupted warranty coverage. Please make sure that you follow the door manufacturer’s installation guidelines, including reinforcement of the top panel. Be familiar with the steps for manual operation of the door in the event of a power failure.


Periodic MaintenanceYour garage door will require periodic maintenance. Every six months apply multi-purpose grease to the weather-stripping as well as all moving parts: track, rollers, hinges, pulleys, and springs. At the same time, check to see that all hardware is tight and operating as intended without binding or scraping. Avoid over lubricating to prevent drips on vehicles or the concrete floor.

In addition to these general recommendations, follow the manufacturer’s recommended requirements. Your garage doors are typically un-insulated doors and are not designed to be airtight. Light may be visible at the edges of the door and, under certain weather conditions, precipitation may enter your garage through these edges.

SafetyFollow the manufacturer’s instructions for safe and reliable operation. Do not allow anyone except the operator near the door when it is in motion. Keep hands and fingers away from all parts of the door except the handle. Do not allow children to play with or around the door. Do not use an automatic door opener to close a door if the safety pin system is engaged. This could damage the door opener motor.

For your safety, after the expiration of the one-year warranty, have any needed adjustments made by a qualified specialist. The door springs are under a considerable amount of tension and require special tools and knowledge for accurate and safe servicing. Have the door inspected by a professional garage door technician after any significant impact to the door.


GAS VALVES/SHUT-OFFS

You will find shut-off valves near their connection to each item that operates on gas. In addition, there is a main shut-off at the meter. We point these out during the pre-settlement orientation. If you suspect a gas leak, leave the home immediately call 911 from a phone outside the house and call the gas company for emergency service.

To shut off the gas to a specific appliance, locate the gas valve (which is usually located within a couple feet of the appliance) and turn the handle so that it is perpendicular to the pipe. A handle that points in the same direction as the pipe is in the open position.

Safety GuidelinesUse the following guidelines if you smell gas in your home:

● Do not try to light the hot water heater.● Do not touch any electrical switch.● Do not use any phone (including cellular) in your home.● Immediately call 911 and your local gas company from your neighbor’s phone.● Do not enter the home until it has been determined to be safe by trained personnel.

GAS WATER HEATER

Drain TankAlways turn off the gas before shutting off the cold water supply to the tank. Review and follow manufacturer’s timetable and instructions for draining several gallons of water from the bottom of the water heater. This reduces the build-up of chemical deposits from the water, prolonging the life of the tank and saving energy dollars.

Gas OdorRemember to use the following guidelines if you smell gas in your home:

● Immediately leave your home and call 911 and your local gas company from your neighbor’s phone.

● Do not use any phone (including cellular) in your home.● Do not try to light the hot water heater.● Do not touch any electrical switch.● Do not enter home until it has been determined safe.

No Hot WaterIf you discover that you have no hot water, refer to the manufacturer's guidelines and consult a licensed plumber for assistance.

Noisy PipesNoisy pipes are sometimes caused by hot water that is too hot. If noise occurs, you may be able to reduce or eliminate the noise by reducing the water temperature. However, once set at the desired temperature, further adjustments should be avoided.

OverheatingCarefully read and follow the manufacturer’s literature for your specific model of water heater. For your protection, the unit comes equipped with a pressure and temperature relief valve. If the unit should overheat, this valve is designed to prevent a dangerous increase in temperature and pressure. When the valve is operating, it may appear that the tank is leaking, while it is releasing excess pressure.

If this occurs (1) turn off the breaker and gas supply valve and (2) turn off the cold water supply to the water tank, and call the plumber.

PilotFollow closely all manufacturers’ recommendations when relighting pilots. Winchester Homes recommends you consult a licensed plumber when relighting the pilot to the gas water heater. Reinstall the cover panel and then adjust the temperature setting with the regulating knob on the front of the tank.

GAS WATER HEATER

SafetyDo not use the top of a heater as a storage shelf. Keep the area around your hot water heater clear and free of debris.

TemperaturePlease keep in mind that hot water will take longer to arrive at sinks, tubs, and showers that are farther from the water heater. Hot water recovery time takes longer in winter months.

Safety and energy conservation are factors to consider when selecting the water temperature setting of the water heater’s thermostat. Water temperature above 125 degrees Fahrenheit can cause severe burns or death from scalding. To find hot water temperature, turn on a hot water faucet and place a thermometer in the hot water stream and read. Adjust as necessary. Use the chart listed under Electric Water Heater for information on water temperature.

GAS WATER HEATER

GRADING AND DRAINAGE

Upon completion of the final grade of your lot and installation of your sodded or seeded lawn, the drainage pattern has been established for your home site. Commonly localized settlement will occur.

Maintain the original pattern as water is designed to flow away from your house and return to the environment in a path that does not damage downstream properties. Please understand that the entire community has been developed to serve as a single drainage system. Alteration of the present drainage system is against county regulations.

Drainage patterns should be considered when installing custom landscaping plans. Your lot receives water from, and passes water on to other lots; changes in grading on your lot may affect your home and/or your neighbors’ homes. You must maintain the original drainage configuration. Altering of this drainage pattern may result in standing/ponding water and/or foundation leaks.

DrainageMaintain the slopes around your home to permit the water to drain away from the home as rapidly as possible. The grading plan was designed by a civil engineer to handle storm water runoff and to ensure proper, positive drainage away from your home site. No standing water should remain in your yard 24 hours after a rain with the exception of in a swale, which sometimes will hold water for up to 48 hours. Periods of unusually heavy rainfall, snow, or heavy or extended frost can alter these timeframes.

Downspouts and Splash BlocksDo not remove the splash blocks or downspout extensions from under the downspouts. Keep these in place at all times, sloped so the water drains away from your home quickly.


Roto-tillingRoto-tilling can significantly change drainage swales. You can minimize this by roto-tilling parallel to the swales rather than across them.

SettlingDuring the first year of occupancy, you may expect some soil settlement around the foundation walls and utility trenches of your new home. Settlement may interfere with the proper flow of stormwater away from your home, and/or across your property. As a homeowner, you will need to correct deviations by filling the low area with soil and reseeding the area. The establishment of grass is critical to erosion control. For settlement that may occur near your foundation, you will need to remove your shrubbery, fill the low areas, replant, and mulch.

During the final grading of your yard, large rocks and construction debris are removed. It is inevitable, however, that rocks and stones may surface over time. This is a normal occurrence in new home construction and will cease as your lawn matures.


GUTTERS AND DOWNSPOUTS

Gutters are installed on your home to accommodate normal rainfalls. During periods of excessively heavy rain some gutters will overflow.

Extensions or Splash BlocksMake sure that splash blocks are always in place at the outfall of all downspouts and that the grade falls away from the house with a good cover of grass adjacent to each splash block. Extensions should discharge outside of rock or bark beds so that water is not dammed behind the edging materials that might be used.

LaddersUse caution when leaning ladders against gutters, as this may cause dents and scratches or discolorations. Please review ladder safety procedures prior to working on a ladder.

InspectPeriodically check gutters and remove leaves or other debris. During a light to normal rains check for overflowing gutters. After the rainstorm, ensure that no debris has collected in the gutter and that your downspout is not clogged. It is not uncommon for small amounts of water to stand in gutters after a rain. Please review ladder safety procedures prior to working at tall heights, especially gutters.

LeaksIf a joint between sections of gutter drips, caulk the inside joint using a commercial gutter caulking compound available at hardware stores.

Snow and IceSevere ice or snow build-up can damage shingles, gutters, siding as well as other interior parts of your home. Use a licensed contractor to clear excess snow from downspouts as soon as possible to allow the gutter to drain and to prevent damage.

Accumulation of snow and ice can pull the gutters and facia (board behind gutters) away from the home. Ice damming will cause water leaks by ice pushing its way under the roof shingles, gutters or siding. Such damage is not covered under the limited warranty.

GUTTERS AND DOWNSPOUTS

HARDWARE

Doorknobs and locks should operate correctly with little attention. Over time, they may need slight adjustments due to normal shrinkage of the framing. Occasionally, you may need to tighten screws.

See also Brass Fixtures.

HARDWOOD FLOORS

In care of hardwood floor, preventive maintenance is the primary goal. Please refer to the manufacturer’s recommendations for cleaning and buffing urethane-finished hardwood.

CleaningSweep on a daily basis or as needed. Never wet-mop a hardwood floor. Excessive water causes wood to expand and can possibly damage the floor. When damp-mopping, remove all excess water from the mop.

DimplesPlacing heavy furniture or dropping heavy or sharp objects on hardwood floors can result in dimples.

Filmy AppearanceA white, filmy appearance can result from moisture, often from wet shoes or boots.

Furniture LegsInstall proper floor protectors on furniture placed on hardwood floors. Protectors will allow chairs to move easily over the floor without scuffing. Regularly clean the protectors to remove any grit that may have accumulated.

HARDWOOD FLOORS

HumidityWood floors respond noticeably to changes in humidity in your home. Especially during winter months the individual planks or pieces expand and contract as water content changes. A humidifier helps but does not eliminate this reaction. Since each home's humidity levels will vary from family to family, it is important to balance the humidity levels in your home. This will help stabilize the expansion and contraction of the wood flooring products in your home.

Mats and Area RugsUse protective mats at the exterior doors to help prevent sand and grit from getting on the floor. Gritty sand is wood flooring’s worst enemy. However, be aware that rubber backing on area rugs or mats can cause yellowing and warping of the floor surface.

PetsPlease be aware that over time claws on pets may damage hardwood floors.

Potted PlantsDo not set potted plants directly on the hardwood floors.

HARDWOOD FLOORS

RepairsShould your hardwood floor require repairs, it is customary to remove the damaged boards and insert new boards using a limited number of face nails, similar to the nailing found at your wall edges.

SeparationExpect some shrinkage around heat vents or any heat-producing appliances, or during seasonal weather changes.

ShoesKeep high heels in good repair. Heels that have lost their protective cap (thus exposing the fastening nail) will exert over 8,000 pounds of pressure per square inch on the floor, which will cause severe dimpling and damaging of your hardwood floor.

SpillsClean up food spills immediately with a dry cloth. Use a vinegar-and-warm-water solution for tough food spills.

HARDWOOD FLOORS

SplintersWhen floors are new, small splinters of wood can appear.

Sun ExposureExposure to direct sunlight can cause irreparable damage to hardwood floors. To preserve the beauty of your hardwood floors, install and use window coverings in these areas.

Traffic PathsA dulling of the finish in heavy traffic areas is likely.

WarpingWarping will occur if the floor repeatedly becomes wet or is thoroughly soaked even once. Slight warping in the area of heat vents or heat-producing appliances is also typical.

WaxNever use a wax that is not recommended by the manufacturer.

HARDWOOD FLOORS

HEATING SYSTEM

Good maintenance of the furnace can save energy dollars and prolong the life of the furnace. Carefully read and follow the manufacturer’s literature on use and maintenance. The guidelines here include general information only.Your heating and air conditioning system consists of an air handler (heat pump system) or furnace (gas system), including filter, thermostat, ductwork, registers, cooling unit (condenser), compressor unit, and coil.

Adjust VentsYou will need to balance the system for your needs by adjusting the registers in your home to establish the best heat flow for your lifestyle. Rooms farther away from the furnace will usually need to be opened wider. Some adjustment may also be necessary during the air conditioning season.

A good technique for accomplishing this is to completely open all the vents and then gradually move the temperature setting up until the coolest room is comfortable. Once the coolest room is comfortable, gradually close the vents in the warmer rooms until all rooms are comfortable as well. Reverse the process for air conditioning.

Blower PanelShould you open the front cover of your air handler/furnace, you need to position the panel correctly for the furnace blower (fan) to operate. This panel presses a button that tells the blower it is safe to operate. If this panel is not properly aligned the fan will not operate.

HEATING SYSTEM

Blocked VentsGas furnaces installed in basements, utility rooms, and/or attics of your home require adequate ventilation; in many situations you may have a louvered door and/or high and low air vent.

NOTE: Never cover or block the air vent in any way. Air is needed to supply the furnace with sufficient oxygen. In some cases, this air may need to be drawn from the outside. Blocking the air vent will cause the furnace to draw air down the vent pipe and pull poisonous gases back into your home.

Ductwork NoiseSome popping or pinging sounds are the natural result of ductwork heating and cooling (expansion and contraction of the metal) in response to airflow as the system operates.

HEATING SYSTEM

FilterRemember to change or clean the filter monthly. Use only those filter(s) recommended by the manufacturer. A clogged filter can slow air flow and cause cold spots in your home. Although it takes less than one minute to change the filter, this is one of the most frequently overlooked details of normal furnace care. Buy filters in large quantities for the sake of convenience.

If you have an electronic air cleaner, read the manufacturer’s literature and follow all instructions for efficient operation and maintenance of your system.

Furnished HomeThe heating system was designed with a furnished home in mind. If you move in during the cooler part of the year and have not yet acquired all of your draperies and furnishings, the home may seem cooler than you would expect.

HEATING SYSTEM

Gas OdorUse the following guidelines if you smell gas in your home:

● Do not touch any electrical switches, e.g. lights.● Do not use any phone (including cellular) in your home.● Immediately call 911 and your local gas company from outside

or from your neighbor’s phone.● Do not enter your home until it has been determined safe.

OdorA new heating system may emit an odor for a few moments when you first turn it on. An established system may emit an odor after being unused for an extended time (such as after the summer months if you do not use air conditioning). This is caused by dust that has settled in the ducts and should pass quickly.

HEATING SYSTEM

On-Off SwitchThe furnace has an on-off blower switch. This switch looks like a regular light switch and is located in a metal box near the furnace. When turned off, this switch overrides all furnace commands and shuts down the blower. This is usually done only when maintenance service is being performed, although young children have been known to turn the furnace off using this switch.

RegistersHeat register covers are removable and adjustable. You are responsible for adjusting the dampers in these covers to regulate the heat flow within the home. Registers in the rooms farther away from the furnace will usually need to be opened wider. Winchester Homes does not caulk around registers or return air vents so they can be removed by the homeowner for cleaning.

HEATING SYSTEM

Return Air VentsFor maximum comfort and efficient energy use, arrange furniture and draperies to allow unobstructed air flow from registers and to cold air returns.

TemperatureDepending on the style of home, temperatures will vary from floor to floor and room to room as much as 10 degrees or more on extremely cold days. The furnace blower will typically cycle on and off more frequently and for shorter periods during severe cold spells. You may find it more comfortable to switch the setting on your thermostat from Auto to On (which keeps the air continuously circulating) to have a more even temperature range in your home.

HEATING SYSTEM

ThermostatThe furnace will come on automatically when the temperature at the thermostat falls below the setting you have selected. Once the furnace is on, setting the thermostat to a higher temperature will not heat the home faster. Conversely, lowering your thermostat for air conditioning will not accelerate that process either. Thermostats are calibrated to within plus or minus five degrees.

If you have a programmable thermostat, read the manufacturer’s literature and follow all instructions for efficient operation of your system.

See also Air Conditioning.

Trial RunHave a trial run early in the fall to test the furnace. (The same applies to air conditioning in the Spring). If service is needed, it is much better to discover that before the season.

HEATING SYSTEM

HEAT PUMP

If your home contains a heat pump system, be aware of the performance characteristics unique to these systems. As with any system, read the manufacturer’s literature and follow all instructions for efficient operation and maintenance of your system. Clean or replace filters once a month. Provide professional service for your system at least once or twice each year.

Air Circulation across CoilsKeep the outside unit clear of any materials that would interfere with air circulation. Snow, ice, landscaping materials, trash, leaves, and other accumulating items can cause inefficiency or damage the unit.

Air Conditioning and HeatingA heat pump system operates differently from a gas forced-air furnace. With a heat pump the same system provides both heat and air conditioning. This is possible because refrigerant flows back and forth in the coils of the heat pump, controlled by a reversing valve. In the heating mode, the heat pump removes heat from the outside air and transfers it to the inside air. In the cooling mode, it does just the opposite, removing heat from the inside air and discharging it outside of the home. The thermostat inside your home controls this heating or cooling activity.

Air Temperature at VentsDo not expect dramatic temperature differences in the air coming from the vents as is common with other kinds of systems. The coils used in a heat pump system operate at lower temperatures than those common in a gas forced-air system. As a result, for example, in the heat mode air from the supply vents will not feel hot, though the air discharged is warmer than the air in the room.

Auxiliary Heat SystemAt lower outside temperatures, less heat is available for the heat pump to draw from the exterior air. Therefore, from time to time the auxiliary heat system will come on to maintain the temperature you set at the thermostat. The auxiliary system will also come on whenever the temperature at the thermostat is moved 1.5 degrees or more at one time. If the light stays on when the outside temperature is more than 33 degrees Fahrenheit, contact a service person.

HEAT PUMP

Defrost CycleWhen the heat pump is operating in the heat mode, the coils outside may reach below freezing temperatures. Moisture in the air will condense into frost and accumulate on the coils under these circumstances. From time to time, the system will go into defrost mode to clear accumulated frost form the coils. This is a normal part of the operation of the system and will occur automatically.

During the defrost cycle, the outside fan will stop temporarily. The temperature of airflow into the home will be a bit lower during the defrost cycle. The defrost cycle can only occur once every 90 minutes and lasts no longer than 10 minutes.

Night SetbackUnless you have a night setback thermostat designed to work with a heat pump system, do not turn the thermostat down in the evenings. Adjust the temperature a fraction of a degree at a time until a comfortable, permanent setting is found.

HEAT PUMP

Register AdjustmentYou will need to balance the system for your needs by adjusting the registers in your home to establish the best heat flow for your lifestyle. Rooms farther away from the furnace will usually need to be opened wider. Some adjustment may also be necessary during the air conditioning season.

A good technique for accomplishing this is to completely open all the vents, and then gradually move the temperature setting up until the coolest room is comfortable. Once the coolest room is comfortable, gradually close the vents in the warmer rooms until all rooms are comfortable as well. Reverse the process for air conditioning.

Return Air VentsAs with any heating system, return air vents must be clear so the air flows through the ducts unimpeded. Avoid placing furniture and artwork where it blocks the return air vents.

HEAT PUMP

HUMIDIFIER

Operate a humidifier only when heating your home, not when operating the air conditioner. The humidifier should be adjusted to the manufacturer’s recommended settings and suggested timetable. It is a homeowner maintenance responsibility to monitor and maintain appropriate moisture levels in your home as excessive moisture can lead to mold and mildew.

INSULATION, ATTIC

CAUTION: The attic insulation and the drywall beneath the insulation are not designed to support any weight other than the drywall that forms the ceiling below. Stepping onto the drywall may lead to serious injury or death as well as damage to the drywall.

Your attic is filled with blown insulation that is generally a uniform thickness throughout the attic (sloped ceiling areas are covered with batt insulation). Always consult a professional to perform maintenance or any task in your attic. Do not step on drywall ceilings, because this can result in serious injury or death as well as damage to the drywall. Such injury is excluded from your limited warranty.

Do not use the attic space for storage. Any items placed on top of the insulation will result in heat loss and possible condensation problems.

LANDSCAPING

The quality and appearance of your newly sodded/seeded lawn and newly installed landscaping will depend heavily on the care and attention you provide, especially in the early months following installation. Proper watering is essential for all new lawns and landscape material as their root structure is immature and susceptible to drought and high temperatures. Winchester offers the following suggestions to assist you in starting and maintaining your new lawn and landscaping.

AdditionsBefore installing decks, patios, fences, storage sheds, or any other additions or other permanent improvements, consider soil conditions and drainage patterns in the design and engineering of your addition. Failure to do so may result in such things as water infiltration into your home, or create yard drainage issues. These types of alterations can limit or void your limited warranty coverage.

BackfillWe construct the foundation of your home beginning with an excavation into the earth. When the foundation walls are complete, the area surrounding them is backfilled. Soil in this area is not as compact as undisturbed ground and can continue to settle for months or years. Water can penetrate through the backfill area to the lower areas of your foundation. The most common cause of water leaks in basements is improper drainage surrounding the foundation. Avoid this through proper installation of landscaping and good maintenance of drainage patterns.

Keep downspout extensions in the down position to channel roof runoff away from the foundation area of your home. Routine inspection of downspouts, backfill areas, and other drainage components is an excellent maintenance habit.

Backfill areas will settle and require prompt attention. As a homeowner, you will need to correct deviations by filling the low area with soil and reseeding the area. The establishment of grass is critical to erosion control. For settlement that may occur near your foundation, you will need to remove your shrubbery, fill the low areas, replant, and mulch.

See also Grading and Drainage.

LANDSCAPING

ContractorsYou are responsible for changes to the drainage pattern made by any landscape, concrete, deck, irrigation, pools, ponds or other alterations to your property. Discuss drainage with any company you hire to do an installation in your yard. Remember to consider your neighbors, both uphill and downhill.

DrainagePrior to seeding or installing sod, your yard was final graded. The grading plan was designed by a civil engineer to handle storm water runoff for the entire community and to ensure proper, positive drainage away from your home. It is important that you inspect the grading from time to time and ensure that it is functioning properly. Be careful that improvements that you make to your yard (e.g. new landscaping, decks, fencing, sheds, etc.) do not interfere with the flow of stormwater runoff. Avoid planting or building anything in a drainage swale.

LANDSCAPING

FertilizingThe fertilizer applied with the initial seeding will help your new lawn through its early growth period. Your newly seeded lawn should be re-fertilized six to seven weeks following installation. We recommend a routine Fall and Spring fertilization program for both seeded and sodded yards.

IrrigationWatering and fertilizing of the plants, trees, sod and seeded areas on the property is the homeowner’s responsibility. Once the home has legally settled, these items or areas are not covered by the limited warranty. Make provisions for efficient irrigation. Conduct weekly operational checks to ensure proper performance of the system. Avoid having sprinklers spray water on the exterior walls of your home. This will cause blistering, peeling, splintering, and other damage to the home.

Regularly drain and service sprinkler systems. Do not allow sprinklers or irrigation systems to spray water upward, towards the siding. This will cause a leak of water into your home as siding is designed to shed water coming down from above your home, not water coming from below your home. It is important that any irrigation system be in compliance with all local codes, as most jurisdictions do not permit permanent improvements in the right-of-way or easement areas.

LANDSCAPING

Limits of ClearingFallen trees and undergrowth outside the limits of clearing and undisturbed areas will be left in their natural state. Trees in these limits of clearing and undisturbed areas that die after settlement, even if a tree is encroaching, the limit of clearing are not covered under the limited warranty.

MowingMake sure your mowing blades are sharp and that the ground is not soggy as you mow. Set the mower height to three to four inches (its highest setting). Avoid frequently raking grass clippings on newly seeded lawns. Cut your new lawn regularly, at least every seven to ten days. If your lawn does not require mowing that frequently, it may need additional water or fertilization.

Mulch or Rock BedsDo not allow edgings around decorative rock or mulch beds to dam the free flow of water away from the home. You can use a non-woven landscape fabric between the soil and rock or bark to restrict weed growth while still permitting normal evaporation of ground moisture.

LANDSCAPING

RocksAt final grading, your yard is raked by hand and/or machines. This process removes most construction debris and most large rocks. It is inevitable, however, that some rocks or stones and some construction debris may surface in your new lawn over time. This is a normal occurrence in new home construction, and removal of rocks and construction debris of this kind are a homeowner maintenance responsibility and not covered by the limited warranty.

RequirementsCheck with your local building department and homeowners’ association before designing, installing, or changing landscaping for any regulations that they require you to follow.

LANDSCAPING

SeedingThe contractor who supplied the seed to establish your new lawn targets eighty-five (85) percent germination as viewed over the entire seeded area. Eighty-five (85) percent germination means that fifteen percent of the grass seed may not germinate. Raking, reseeding, watering and fertilizing after the original seed application is a homeowner maintenance responsibility. Once strands of grass are visible through the straw, rake and remove any remaining straw to ensure other immature blades of grass can grow.

SettlementDuring the first year of occupancy, you may expect some soil settlement around the foundation walls and utility trenches at your new home. Settlement may interfere with the proper flow of stormwater away from your home. Minor corrections are a homeowner maintenance responsibility.

LANDSCAPING

Shrubs and TreesWinchester Homes has provided a landscape package with your new home. An experienced landscape subcontractor planted your shrubs and trees. The shrubs and trees provided for your home may differ from your neighbors due to availability, growing season, exposure, community covenants, or house design.

Your new plants should be watered especially well during dry periods (usually from mid-May to mid-September). Trees should be watered at least every twelve to fourteen days. However, be careful not to over water shrubs and trees while watering your lawn. Too much water may damage new trees or shrubs.

Keep your plant beds free of weeds at all times. Plants may require insect spray, which should be applied in accordance with the specific needs of each plant variety and strictly in accordance with the manufacturer’s instructions. Fertilizer should be applied periodically to promote good plant health. Consult the landscape subcontractor or a local garden center for advice.

Shrubs or trees that are alive when you move into your new home and that die afterward due to a lack of proper homeowner care, drought, freeze, or any other reason will not be replaced by Winchester Homes. Shrubs or trees relocated by the homeowner are not covered by the limited warranty. Winchester Homes will ensure that all plants are in good condition at the time of the pre-settlement orientation. If a replacement of any plant material is required during the limited warranty period, replacements will occur only once under the one year Customer Care coverage in the limited warranty. These replacements will take place either in the early Spring or Fall seasons.

LANDSCAPING

SodOnce the homeowner takes ownership of the home (settlement), Winchester neither implies nor assumes any warranty to the sodded areas. There is no warranty on sod beyond the settlement date. It is a homeowner’s maintenance responsibility to ensure that sod is properly watered after the settlement date.

Frequently, sod that is placed on a steep slope will be staked to ensure that it remains firmly in placed until it is properly rooted. Sod when newly installed, will have edges that touch. When watered properly, this condition will remain. When watering is insufficient, the edges of the sod will shrink causing bare spot between the individual sections of sod. This is not covered by the limited warranty.

Tree RemovalIf a pre-existing tree within the limits of clearing (generally the portion of your yard that is installed with seed or sod, but actual limits of clearing are shown on the site plan for your lot) dies within the first year of occupancy, Winchester Homes will have a tree removal contractor remove the tree. Logs will be cut into firewood length and stacked where the tree was located. The stump will be ground and the area around the tree will be reseeded. Winchester Homes is not responsible for the replacement of any pre-existing trees that die.

LANDSCAPING

WateringFor grass seed to germinate or sod to properly take root there must be an ample supply of water. Proper watering is very important, especially in the first few weeks after installation. Watering is your responsibility. Below are some watering tips to assist you.

● For grass seed to germinate, it must stay moist continually for four to eight days (depending on daytime high temperatures and rainfall during the period).

● During the critical period immediately after seeding, water each section of the lawn for 25-30 minutes, twice each day (once in the morning and once in the late afternoon). Extremely hot weather may require more frequent watering.

● Do not water during the midday hours on excessively hot, sunny days.

● Once new grass seed has germinated and grass plants begin to appear, watering may be reduced to several applications per week depending on daytime high temperatures and rainfall during the period.

● Once a lawn has been established (normally three to four weeks), watering can be curtailed further depending again on daytime high temperatures and rainfall. All lawns must receive regular watering during the hottest months of the year.

LANDSCAPING

WeedsWeeds will appear in any new lawn, especially lawns sown early in the Spring. Weeds that accompany grass germination in the Spring are generally annuals whose seeds are constantly present in the soil. Do not spray weeds in new grass with chemicals, since immature grass is susceptible to chemical damage.

If chemicals are needed to control dandelions or other low-growing perennial weeds, be certain to follow the manufacturer’s directions carefully. Weeds located in the sod or mulched areas, such as flower beds, are not covered by the limited warranty. Normally, a more routine approach to pre-emergent weed control can be adopted in the Spring following the installation of your new lawn. We recommend you contact a lawn maintenance company for further assistance

LANDSCAPING

MIRRORS

To clean your mirrors use any reliable liquid glass cleaner or polisher available at most hardware or grocery stores. Avoid acidic cleaners and splashing water under the mirror; either can cause the silvering to deteriorate. Avoid getting glass cleaners on plumbing fixtures as some formulas can deteriorate the finish.

ENVIRONMENTAL CONCERNS

According to the Environmental Protection Agency (EPA), “It is impossible to get rid of all mold and mold spores indoors; some mold spores will be bound floating through the air and in house dust.” Mold Remediation in Schools and Commercial Buildings (EPA Document 402-K-01-001).

Additional InformationFor more information on mold and the health effects of mold, consider consulting the publication reference above. Websites for the US Environmental Protection Agency (www.epa.gov) and the Centers for Disease Control and Prevention (www.cdc.gov) contain additional information on this issue. A search of other government agencies’ websites may also be helpful.

Minimizing MoldThough the presence of mold inside of the home can never be completely eliminated, you can take positive steps to reduce the occurrence of mold growth in your home. Some of the steps recommended by the EPA are as follows:● When water leaks or spills occur indoors, act quickly. If wet or damp materials or areas are dried 24-48

hours after a leak or spill happens, in most cases mold will not grow.● Clean and repair roof gutters regularly.● Make sure the ground slopes away from the building foundation so that water does not enter or collect

around the foundation.● Keep air conditioning drip pans clean and the drain lines unobstructed and flowing properly.● Keep indoor humidity low. If possible, keep indoor humidity below 60 percent (ideally between 30 and 50

percent) relative humidity.● If you see condensation or moisture collecting on windows, walls or pipes, act quickly to dry the wet

surface and reduce the moisture/water source. Condensation can be a sign of high humidity.● Vent appliances that produce moisture, such as clothes dryers, stoves, and kerosene heaters to the

outside where possible.● Use air conditioners and/or de-humidifiers when needed.● Run the bathroom fan or open the window when showering. Use exhaust fans or open windows whenever

cooking, running the dishwasher or dishwashing, etc.● Cover cold surfaces, such as cold water pipes, with insulation.

Note: The occurrence or growth of mold inside or outside of your home is excluded from the limited warranty.

ENVIRONMENTAL

PAINT AND STAIN

Paint manufacturers have made their paints more environmentally friendly by eliminating lead and mercury. These changes, although positive, have reduced the durability and longevity of paint. Additionally, today’s water-based paints and stains often make wood grain visible on trim. If necessary, painted surfaces must be washed gently using mild soap and as little water as possible. Avoid abrasive cleaners, scouring pads, or scrub brushes. Flat paints show washing marks more easily than gloss paints do.

CaulkTime, weather, and settlement can shrink, dry, and split caulking so that it no longer provides a good seal. It is important to inspect your home’s caulking seasonally, as natural expansion and contraction of material will cause movement and can separate caulk joints around windows, wood and vinyl trim and other materials leading to costly repairs if not properly maintained. Repair caulking prior to painting the interior or exterior of your home.

See also Caulking.

Exterior PaintRegular attention will preserve the beauty and value of your home. Check the painted surfaces of your home’s exterior each Spring and Fall. Repaint before any chipping or wearing away of the original finish occurs; this will save the cost of extensive surface preparation. Plan on recaulking and repainting the exterior surface of your home between the first and second year of occupancy. Thereafter you will need to paint approximately every two to three years.

When you repaint the exterior of your home, begin by resetting popped nails and removing blistered or peeling portions of paint with a wire brush or putty knife. Sand, spot with primer, and then paint the entire area. Use a quality exterior paint formulated for local climate conditions.

Avoid having lawn irrigation sprinklers spray water on the exterior walls of your home. This may cause blistering, peeling, splintering, and other damage to the home. Exterior trim will rot due to lack of maintenance; please understand that general maintenance is not covered by the limited warranty.

PAINT AND STAIN

Paint and Stain Touch-UpPaints and stain will fade due to the effects of sun, weather, and living conditions. Therefore, touch ups may not match due to these factors, as well as dye lot variations and certain lighting conditions.

When doing paint touch-ups, use a small brush, applying paint only to the damaged spot. When it is time to repaint a room, prepare the wall surface first by cleaning with a mild soap and water mixture or a reliable cleaning product.

We provide a paint touch-up kit for the interior of your home. Store these paints with the lids tightly in place and in a location where they are not subjected to extreme temperatures.

For minor interior stain touch-ups, a furniture polish and stain treatment is inexpensive, easy to use, and will blend in with the wood grain. Follow directions on the bottle.

PAINT AND STAIN

Wall CracksPrior to repainting a room, you will want to make necessary drywall repairs. In the drywall section you will find tips and guidelines regarding this.

See also Drywall.

Wood Grain and StainVariations in wood grain and color are normal in all wood surfaces. Different types of wood accept stain differently; not all wood stained with the same stain, will match in color. Items that can determine stain acceptance: various wood species, age of wood, grade of wood, finishing method (on site/factory), and cut of wood (with or against grain).These types of conditions are not covered by the limited warranty.

PAINT AND STAIN

PHONE JACKS

Your home is equipped with telephone jacks you selected on the electrical diagram (exact locations may vary slightly due to framing or mechanical installation). Initiating phone service, additions to phone service, and moving phone outlets for decorating purposes or convenience are your responsibility.

The phone Network Interface Device (NID) is the property of your telephone service company and is generally placed on the exterior of your home, unless you have requested other arrangements with your alarm company.

The NID is a two-sided box which is the connection from the house to the underground utility for all houses. The phone company will connect their side of the box only. You will have to request them to connect your side of the NID when your phone service is initiated. Normally the phone company charges a fee for this service.

If you do not have a dial tone, please go to the NID and see if you have a dial tone inside the box. If there is a dial tone at the NID but not inside your home, please contact ProHome. If there is no dial tone at the NID, please contact your local telephone service provider.

PLUMBING

Your home’s plumbing system has been installed under the direction of a licensed plumbing contractor in accordance with local plumbing codes and has been inspected by local building authorities. Water supply and drainage from all lines and fixtures was satisfactory when tested prior to your move-in date. Any alterations to your plumbing system must be conducted by a licensed plumber. We recommend you use the original contractor to help assure warranty coverage.

Please note: any defects caused by the work of others are explicitly excluded from coverage under the limited warranty.

As a result of implementing government regulation mandates for water saving in 1993, flushing the toilets twice is occasionally necessary to completely empty the toilet bowl. Even though you flush twice on occasion, rest assured that overall you are saving water. Similarly, flow restrictors are manufactured into faucets and showerheads and cannot be removed. We regret any inconvenience this may cause; we must comply with federal regulations.

AeratorsFaucet aerators are small, round, screened attachments commonly found screwed to the mouth of kitchen and bathroom lavatory faucets. These attachments add air to the water as it leaves the faucet, which reduces splashing and reduces water use. The aerators should be removed and cleaned frequently, at least once per month during the first three months, and every three to four months thereafter.

Caulking and GroutThe normal high moisture content common in bathrooms, the weight of the tub when filled with water, settling of the home over time, and the normal expansion and contraction of materials will cause separation between the tub or shower stall and adjacent tiled wall surfaces in your home. You should remedy this condition by applying a flexible caulking sealant. Other common areas where this occurs include bathroom vanities and side splashes as well as the kitchen sink and counter.

PLUMBING

Cleaning Fixtures, Tubs, and SinksThe surfaces of your new plumbing fixtures are not indestructible. Continue to protect the fixtures by taking the following precautions and following the manufacturer’s recommendations. Avoid gritty or abrasive cleansers and any powders with a lye base. Baking sodas, some aerosol bathroom cleaners, and vinegar are excellent cleaning agents. Avoid using any abrasive cleaners on gold, brass, or chrome fixtures. Use only mild detergent and water or a cleaning product recommended by the manufacturer.

PLUMBING

ClogsYour home’s sewer lines have been tested and inspected to ensure against blockages before you moved into your new home. Flooding that occurs over the rim of a sink or toilet is the homeowner’s responsibility. Avoid disposal of hair, grease, lint, garbage, heavy tissue, disposable diapers, sanitary napkins, and other such materials into the system. Never flush any items other than toilet paper into the toilets.

The disposal in your kitchen must only be used for easily broken up for food stuffs. Items such as celery strings, banana peels, grease, etc., should not be put into the disposal. In addition, hard items that can't be easily chopped such as bones, fat, shells, etc. should not be put in the disposal.

Cleaning tablets are not recommended to be placed in your toilet tanks. They could eat through some plumbing piping products and can void your plumbing coverage under the limited warranty. Refer to your disposal operating information to ensure proper use. Clogs due to misuse of toilet or disposal are not covered by the limited warranty.

If you are experiencing a clog or a slow running drain, you can usually clear the clog with a plunger or chemical agent. If the cause of the stoppage is not immediately evident, call ProHome (see the front of the ProHome Homeowner’s Service Guide (“Service Guide”) for the ProHome number). If you use chemical agents, follow directions carefully to avoid personal injury or damage to the fixtures and plumbing systems.

Clean the plunger drain stopper—usually found in bathroom sinks—by loosening the nut under the sink at the back, pulling out the rod attached to the plunger, and lifting the stopper. Clean and return the mechanism to its original position.

PLUMBING

Extended AbsenceIf you are away for an extended period of time, shut off your water supply. To do this, shut off the main supply line and open the faucets to relieve pressure in the lines. If you shut your water supply off, you must also shut off the water heater. Check manufacturer’s directions for additional hints and instructions.

Freezing Pipes and Outside Hose BibsNever leave your home without heat during cold weather; a home should be heated to at least 65 degrees or greater to help prevent freezing pipes. Remember that unused rooms may have water lines in their walls so never completely close the heating vents in these rooms. Drain hose bib water lines before cold weather and disconnect all hoses. If freezing should occur, we recommend you contact a plumber for advice or assistance. Frozen hose bibs after settlement of the home are not covered under the limited warranty.

See also Outside Faucets, below.

PLUMBING

Laundry TubIf you have a laundry tub, the faucet does not have an aerator.

LeaksIf a major plumbing leak occurs, the first step is to turn off the supply of water to the area involved. This may mean shutting off the water to the entire home. Then see section 9.2 of the Homeowner’s Manual for information regarding warranty service.

PressureIf you have public water, the water department controls the overall water pressure. In areas where pressure is abnormally high, regulators are installed to reduce the pressure in the water piping inside your home and protect the plumbing system and appliances such as the dishwasher, automatic clothes washer, and so on.

Note: Do not attempt to adjust the pressure regulator or the pressure settings on any well. Only a licensed plumber is qualified to perform these tasks.

PLUMBING

Marble or Manufactured MarbleMarble, manufactured marble, and porcelain enamel will be damaged by a sharp blow. Avoid abrasive cleansers or razor blades on these products; both damage the surface. Always mix hot and cold water at manufactured marble sinks; running only hot water can damage the sink.

Outside FaucetsHomeowners can avoid frozen pipes and costly repairs by properly winterizing outside hose bibs. Be sure to drain all exterior lines properly whenever cold weather is expected. Frozen pipes cannot occur if there is no water in the line.

Use the following steps to winterize your outside hose bibs. Reverse these steps after temperatures rise above freezing in the spring.

1. Shut off all individual hose bib water supply valves.2. Go outside, remove any garden hoses, and open hose bibs

(leave hose bib in open position all winter long).3. Return to individual hose bib water supply valve and remove

bleeder cap, using container to catch any residual water (keep in safe place for easy retrieval for spring).

PLUMBING

Running ToiletIf your toilet is running, lift the lid off the tank and inspect the chain on the flush handle. Make sure that it allows the rubber stopper at the bottom of the tank to seal. Also check the tank float. You may find it has lifted too high in the tank, preventing the valve from shutting off completely. In this case, gently adjust the float rod down until it stops the water at the correct level. The float should be free and not rub the side of the tank or any other parts. Recommended maintenance should include replacing the flapper valve in the bottom of the tank.

PLUMBING

Septic SystemYour home may be equipped with a septic system rather than a central sewage collection system to dispose of liquid and solid waste. Understanding your septic system and providing proper maintenance will reduce the risk of system failures.

Waste products drain from your home into a septic tank. In this tank, many processes occur to break down the waste products. Solids sink to the bottom and fluids either drain or are pumped into the septic field. Solids need to be periodically pumped out of the septic tank by a professional service.

The presence of a slight amount of odor in the first year of use is natural. This odor will gradually disappear as a purifying culture of bacteria is established in your septic system. Because these bacteria are vital to the natural cleansing process of the septic system, avoid putting lye or other caustic materials into sinks, toilets, or drains, as they may damage the bacteria culture. Make an effort to use only biodegradable detergents. White bathroom tissue is recommended since dyes may not be fully biodegradable.

To nurture the bacterial culture in your septic system, we recommend you add baker’s yeast to the system periodically. Mix one packet in warm water and pour the solution into a sink drain. It is also important not to disturb the septic field. Be sure you understand where it is located (refer to your plot plan received at settlement), and never re-grade, plant trees or shrubs, drive or park heavy equipment near the system, or in any other way disrupt the area.

PLUMBING

Shut-OffsYour main water shut-off is usually located where the main water service pipe enters your home. You use this shut-off for water emergencies, such as a water line break, or when you install a sprinkler system or build an addition to your home.

Each toilet has a shut-off on the water line under the tank. Hot and cold shut-offs for each sink are on the water lines under the sink. It is also important to remember that the shut-off valves for your hose bibs are typically located in the utility room. Your washing machine has shut off valves that you may consider using when leaving your home as the rubber hoses that supply your washing machine have been known to fail as they age.

Fire SprinklersRoutinely confirm that your sprinkler heads are not blocked and that the backflow prevention valve near your main water shutoff is in service. The backflow prevention valve has a tag that denotes its next inspection date.

PLUMBING

Water Purification EquipmentIf your home is serviced by a private well, you might have water purification equipment such as a sediment filter, water softener, and/or a neutralizer. It is important that you maintain this equipment, as it conditions the water.

Due to underground geological conditions your well may be at a different depth and have unique characteristics in comparison to other wells. Your system has been tested and approved by the local municipality. The well yield rate will differ well to well.

Even though your water passed county regulations, you may still object to its smell, taste, or appearance. If this is the case, you may want to purchase additional equipment to further treat your water, as these conditions are not covered under the limited warranty.

PLUMBING

RADON

Radon is a naturally occurring gas emitted by certain types of soil and rock. As a result of natural geologic conditions, some areas may pose a greater risk than others.

Additional InformationYou may obtain information on radon from various sources including the following governmental agencies:

U. S. Environmental Protection Agencyhttp://www.epa.gov/radon/

U. S. Department of Health and Human Services, Public Health Servicehttp://www.atsdr.cdc.gov/

Maryland Department of the Environment1800 Washington Boulevard, Baltimore, MD 21230http://www.mde.state.md.us

Virginia Department of Environmental Quality629 East Main Street, Richmond, VA 23219http://www.deq.state.va.us/

http://www.epa.gov/radon/

http://www.atsdr.cdc.gov/

http://www.mde.state.md.us

http://www.deq.state.va.us/

Passive VentingWinchester Homes provides a building code-mandated passive radon-venting stack in your home. Should future remodeling occur, be sure not to hook any plumbing waste lines into this three-inch stack, as it is not connected to your home’s plumbing system.

We do not represent, warrant or guarantee that your home is or will be free from radon. We claim no expertise on either the identification of or methods to reduce radon levels, or the risks associated with radon exposure.

RADON

RESILIENT FLOORING

Although resilient floors are designed for minimum care, they do have maintenance needs. Follow the manufacturer’s specific recommendations for care and cleaning.

Color and PatternYour color selection sheets provide a record of the style and number of the resilient floor coverings in your home. Please retain this information for future reference.

Limit WaterWipe up spills and vacuum crumbs instead of washing resilient floors frequently with water. Limit mopping or washing with water; excessive amounts of water on resilient floors can penetrate seams and get under edges, causing the material to lift and curl.

Moving FurnitureMoving appliances across resilient floor covering can result in tears and wrinkles. Install coasters on furniture legs to prevent permanent damage. If you damage the resilient floor, you can have it patched by a professional. Please be aware that dye lots vary in color when this becomes necessary.

No WaxThe resilient flooring installed in your home is the no-wax type. No-wax means a clear, tough coating that provides both a shiny appearance and a durable surface. However, even this surface will scuff or mark. Follow the manufacturer’s recommendations for maintaining the finish.

Raised Nail HeadsRaised nail heads are the result of movements of the floor joist caused by natural shrinkage and deflection.

Scrubbing and BuffingFollow the manufacturer’s specific recommendations for care and cleaning.

SeamsAll resilient floors have seams that are visible. Any brand or type of resilient flooring may separate slightly due to shrinkage. Seams can lift or curl if excessive moisture is allowed to penetrate them. You can use a special caulking or sealant at tub or floor joints to seal seams at those locations. Avoid getting large amounts of water on the floor from baths and showers.

RESILIENT FLOORING

ROOF

The roof of your new home is constructed of quality materials and should last for many years. The roof cap, vent stacks, flashing, and pipe collars do require periodic inspection. Due to the safety issues related to walking on a roof, you should hire a professional when performing any work on your roof.

Occasionally, severe winds may lift some shingles, but rarely will any damage be done. In cold weather, some shingles may remain standing but with warm weather, they often return to their normal positions.

AntennaCheck your community covenants to ensure compliance before acquiring an antenna or satellite dish for exterior installation.

LeaksIf you experience a roof leak, please contact ProHome. Any repairs required will be made to the parts of the home originally purchased. You will need to contact your homeowner’s insurance company for any secondary damages, such as wall coverings, furniture, or personal belongings.

Note: Leaks that occur due to a lack of standard maintenance, such as roof penetrations, stack vents, gas b-vents, fan housings, flashings etc. are not covered by the limited warranty. Please contact a local roofing company to have these areas inspected seasonally.

Limit WalkingNever walk on the roof of your home. For any roof repairs consult with an expert.

Severe WeatherAfter severe storms, conduct a visual inspection of the roof for damages. Notify your insurance company if you find pieces of shingle in the yard or shingle edges lifted on the roof.

ROOF

SIDING

Most homes have some covering of low maintenance vinyl siding. Please refer to the manufacturer’s recommendations for instructions for its proper care and maintenance. Should siding damage occur, the affected panel(s) can be removed and replaced by a professional contractor.

Color variations may occur if a repair is required. Siding expands and contracts in response to changes in humidity and temperature. Slight waves and dents will be visible in siding; this cannot be entirely eliminated. In the event of siding loss due to high winds, you need to contact your homeowner’s insurance.

CleaningNever clean the siding with chemicals, steel wool, or wire brushes. There is no effective remedy for scuffed or scraped siding except replacement. While replacement may be relatively simple, precaution against damage is clearly more desirable.

CaulkingTime and weather will shrink and dry the caulking of your siding. The homeowner must maintain caulking. You will need to inspect and correct any deficiencies at all intersections with accessories, corner boards, brick veneer, windows, doors, and soffits, etc.

See also Caulking, Paint and Stain, and Wood Trim.

SIDING

SMOKE & CARBON MONOXIDE DETECTORS

Note: Because of their importance, please read carefully and follow the manufacturer’s instructions for testing, maintenance, and service.

BatteriesIf a low-volume, single beep occurs on occasion (not the regular sounding of the alarm), the battery requires replacement. Refer to the owner’s manual for specifics on replacing batteries. Don’t rely solely on the electrical system; you must have fresh batteries in your detectors at all times.

Note: Many fire departments recommend changing batteries in your detectors when you change your clocks for the time changes in the spring and fall. In the event an alarm sounds for carbon monoxide, you should exit the home and call 911.

CleaningFor your safety, clean each detector as directed by the manufacturer to prevent a false alarm or lack of response in a fire. After cleaning, push the test button to confirm the alarm is working.

Life Saving DevicesThese detectors are proven life saving devices. At least one is located on each level of your new home. Your detectors are wired into the electrical system of your home and also have a nine-volt battery back-up.

SMOKE & CARBON MONOXIDE DETECTORS

STAIRS

SafetyYou should inspect your stairs for loose or broken parts to ensure your safety while using the staircase. Broken or loose pickets may be the result of improper use.

ShrinkageNo known method of installation prevents all vibration or squeaks in a staircase. A shrinkage crack may develop where the stairs meet the wall. If this occurs, apply a thin bead of latex caulk and, when dry, touch up with paint.

TERMITES / INSECTS

Your new home has received a termite treatment and at settlement, we provide you with a certificate confirming that treatment. Plan to renew this treatment annually or as directed by the literature that accompanies the certificate. Treatment for other types of insects or animals such as, but not limited to, ants, spiders, ladybugs, crickets, or mice are a homeowner maintenance responsibility.

VENTILATION

Homes today are built more tightly than ever. This saves energy dollars but creates a potential concern. Condensation, cooking odors, indoor pollutants, radon, and carbon monoxide may all accumulate. We provide mechanical and passive methods for ventilating homes. Your attention to ventilation is important to health and safety.

Attic VentilationBuilding codes require attic and crawl space vents to minimize accumulation of moisture. Attic ventilation occurs through vents in the soffit (the underside of the roof overhangs) and ridge vents. Under extreme weather conditions, driving rain or snow sometimes enters the attic through these vents.

Daily HabitsDaily habits, such as the following, can help keep your home well-ventilated:

● Do not cover or interfere in any way with the fresh air supply to your furnace.● Develop the habit of running the hood fan when you are cooking

and changing filters regularly.● Always use the bath fans when bathrooms are in use.● Air your house by opening windows for a time when weather permits.● Inspect and replace filters regularly as recommended by the manufacturer.

Proper ventilation from activities such as, but not limited to, showering, bathing and cooking, can help minimize excess moisture from forming on the inside of the windows. This can help reduce cleaning chores considerably.

VENTILATION

WATERPROOFING

We spray your foundation walls with a waterproofing material. Although we make every effort to ensure a dry basement, you may notice some dampness during times of excessive moisture, especially during the first year when moisture evaporates out of your walls. Over time, natural compaction of soils in the backfill areas will usually eliminate this condition.

Careful maintenance of positive drainage will also protect your basement from this condition. It is important to inspect the grading around your home to allow positive drainage AWAY from the foundation of the home. Areas such as downspouts, inside corners of foundations, under decks, window wells, shrub beds, porches, and walkways can settle.

If during the warranty period you have actual trickling or accumulation of water in your basement, contact ProHome.

WINDOWS, SCREENS, AND PATIO DOORS

CleaningClean surfaces with warm, clear water. Do not use powdered cleaner. Clean glass as needed with vinegar and water or a commercial glass cleaner. Glass can scratch under normal use and cleaning. Scratched glass is not covered by the limited warranty.

Condensation Condensation on interior surfaces of the window and frame is the result of high humidity within the home and low outside temperatures. Your family’s lifestyle controls the humidity level within your home. If your home includes a humidifier, check the humidity level and see the Humidifier section for additional information.

See also Humidifier.

Sticking Windows Most sliding windows (both vertical and horizontal) are designed for a ten-pound pull. If sticking occurs or excessive pressure is required to open or close a window, apply a silicone lubricant. This is available at hardware stores. Avoid petroleum-based products.

Contact the manufacturer for reglazing of any windows that break. Glass is difficult to install without special tools.

WINDOWS, SCREENS, AND PATIO DOORS

WOOD TRIM

ShrinkageShrinkage of wood trim occurs during the first one to two years, depending on temperature and humidity. All lumber is more vulnerable to shrinkage during the heating season. Maintaining a moderate and stable temperature helps to minimize the effects of shrinkage. Wood will shrink less lengthwise than across the grain. Wood shrinkage can result in separation at joints of trim pieces. Minor imperfections in wood materials will be visible; you can usually correct this with caulking and touch-up painting.

Shrinkage may also cause a piece of trim to pull away from the wall. If this occurs, drive in another nail close to, but not exactly in, the existing nail hole. Fill the old nail hole with putty and touch up with paint as needed. If the base shoe (small trim between base molding and the floor) appears to be lifting from the floor, this is probably due to slight shrinkage of the floor framing below. Again, you can correct this condition by removing the old nails and re-nailing. You may prefer to wait until after the first heating season to make any needed repairs at one time when redecorating.

Raised GrainBecause of today’s water-based paints and stains and the effects of weather on natural wood, you should expect raised gain to develop. This is normal and not a defect in the wood or paint.

WinchesterHomes.comThe prices of our homes, included features, plans, specifications, promotions/incentives, neighborhood build-out and available locations are subject to change without notice. Stated dimensions, square footage and acreage are approximate and should not be used as a representation of any home’s or homesite’s precise or actual size, location or orientation. There is no guarantee that any particular homesite or home will be available. Not all features and options are available in all homes. Unless otherwise expressly stated, homes do not come with hardscape, landscape, or other decorator items. Any photographs or renderings used herein reflect artists’ conceptions and are for illustrative purposes only. Community maps, illustrations, plans and/or amenities reflect our current vision and are subject to change without notice. Maps not to scale. Photographs or renderings of people do not depict or indicate any preference regarding race, religion, gender, sexual orientation, disability, familial status, or national origin. Marketing promotions/incentives, if any, are subject to conditions or restrictions and are subject to change without notice. Our name and the logos contained herein are registered trademarks of TRI Pointe Group, Inc. and/or its subsidiaries. Winchester is a registered trademark and is used with permission. MHBR No. 57. © 2019 Winchester Homes Inc., a member of the TRI Pointe Group. All rights reserved.

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