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CARLOS M. MEDEIROS87 Chilson Ave. Mansfield, MA 02048carloseg47@yahoo.com 508.406.1315

FINANCIAL SERVICES PROFILE

Account Management Report Analysis Sales & Service

Dedicated and skilled professional with extensive experience and in-depth knowledge of the FinancialServices industry. Dedicated and driven, with a proven track record of exceeding organizational goalsthrough exceptional interpersonal skills and account management. Unmatched professionalism and workethic, with a solid commitment to outstanding performance. Proficient in the use of Microsoft Word,Excel, Transaction Express, Main Frame, RTS, FDI, PowerPoint, Outlook, DST and TA2000

CORE COMPETENCIES

Relationship Management Exceptional Performance Industry Expertise

PROFESSIONAL EXPERIENCE

Citizens Corporation- Warwick, RI 5/2009- PresentLoan Serving Specialist

Responsible for maintenance of loans on a daily basis, including but not limited to entering and balancingpayment reversals, entering third party checks, and determining if customers should receive their cartitles, release of lien, or extensions on their loan. Additionally responsible for the management ofpayment histories, loan payoffs, credit disputes, due date changes, prepping auto loans, subordinations,short payoffs, and calculating and sending insurance rebates to customers. Interact daily with insurance

companies by communicating with account representatives to satisfy Citizens guidelines for the releaseof title. Answer customers questions when they call the customer service line with questions or concerns.

Key Achievements:

Obtained a 95% accuracy and production rate monthly

Bristol Property Management, Inc. South Attleboro, MA 01/2008 12/2008

Assistant Superintendent

Responsible for managing each commercial account including security, buildings and groundsmaintenance and technical supervision. Balanced daily MBTA accounts receivable. SupervisedBristol Property Management staff in Superintendents absence and served as primary contact forhired grounds security. Reported daily assignment inventory to corporate office.

Key Achievements:

Recognized for superior performance during semi-annual review

John Hancock Financial Services Boston, MA 10/2006 12/2007

Account Specialist

Responsible for managing extremely high volume of accounts and general processing transactions on adaily basis, including all cash related items, indexing, new account set-up, purchases, redemptions,

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exchanges, systematic agreements and transfers. Worked closely with both internal and externalcustomers to ensure all transactions processed within department and SEC standards. Built andmaintained effective relationships with John Hancock registered representatives, clients and outside banks& dealer firms.

Key Achievements:

Consistently achieved 95% accuracy in all transactions processed

Acknowledged for being the top producer in total cash items processed

M&M Painting Stoughton, MA 2/2004 10/2006

Sales Representative/Co-Owner

Ensured companys profitability by balancing sales and expense reports. Delivered customer proposalsthrough formal sales presentations, referencing detailed estimates. Calculated weekly payroll and proofedmonthly bank reconciliations. Prospected for new business through advertisement. Developed lastingrelationships with clients to obtain future business as well as referrals.

Key Achievements:

Consistently achieved monthly sales goals while delivering the best-finished product

Acknowledged for delivering superior service and improving employee efficiency

Berkshire Mortgage Finance Boston, MA 12/2001 2/2004

Loan Servicing Analyst

Responsible for daily and monthly loan servicing functions on assigned Fannie Mae Portfolio. Preparedtimely investor reports and monthly bank reconciliations. Tracked monthly mortgage payments, as well as payment of tax and insurance bills. Calculated escrow analysis, payoffs and set-up of new loans.Worked closely with borrowers, insurance carriers and tax authorities on all loans.

Key Achievements:

Achieved the highest level of customer service while taking on the largest Fannie Mae Portfolio

Relocation Resources International Norwell, MA 5/2000 12/2001

Cash Analyst/Accounts Receivable Coordinator

Responsible for a wide variety of services including proofing monthly bank reconciliations to generalledger, tracking all daily bank activity to verify transfers and applied daily cash transactions andinvestigated unidentified cash. Verbally communicated, with transferees, settlement statement issues anddiscrepancies. Also, Setup an Accounts Receivable Department with some manger help.

Key Achievements:

Implemented a receivables department to collect over $100,000 in unaccounted revenue

EDUCATION

Bachelor of Science Degree, Concentrating in Finance

BRIDGEWATERSTATE COLLEGE, Bridgewater, MA

Associates Degree in Business Administration

MASSASOIT COMMUNITY COLLEGE, Brockton, MA