Caroline Wrightcarolinewright007@hotmail.com

Tel: 07813654884

Professional HR Development Consultant, responsible for designing and delivering HR and training solutions. Working with key stakeholders strategically aligning business goals and objectives. International project experience, managing and implementing key initiatives driving continuous change throughout the business. Enjoys working collaboratively with wider teams, influencing and driving best practice where possible.

October 2016 – April 2017 HR Policy & Projects Advisor LGSS

Review and create HR Policies, Forms, and Guidelines working with the wider HR team, Union members and other service area's supporting Northamptonshire, Milton Keynes, and Cambridgeshire County Councils.

Policies worked on include Social Media, TUPE Toolkit, and Subject Access Request. Manage employee benefit schemes, employee discount cards, health and fitness, and car lease

working with the communications team to promote internally and via the intranet Manage benchmarking exercises for all jobs within the councils Provide support for the configuration and testing of a new HR Self-service system ERP Gold

May 2011 – 2016 HR Development Consultant T-Systems Ltd(Deutsche Telekom Group)

Design and deliver Induction Programme Design, and deliver internal training either face-to-face or via webex Training needs analysis working with managers and HRBP’s to agreed budget Work with and manage 3rd party training providers, hold quarterly reviews Provide support and advice to employees locally and internationally on L&D related matters Manage L&D systems, continuously improving functionality and updating content Support and co-ordinate international training programmes for all business area’s Manage annual performance review process, identifying individuals for inclusion in talent

management programmes and succession planning Manage L&D policies and procedures, updating intranet and social networking platform Attend networking events looking at potential suppliers to support business training needs

Achievements:

Project member - Career Gateway programme, design and implement new learning system, recruit career champions, and deliver training to all employees.

Project member - Working Virtually Workshops in Germany, become Champion for the UK, continuously implement and train UK community.

6 month Xchange programme in Germany, working with HRD International contributing to Global programmes: Qualification Management, Project Management Academy, Sales Academy.New global HR System “HR Suite - Success Factors”, attend configuration workshops on Performance Management, Succession Management, and Learning Management on behalf of the UK. Implement, and manage the delivery of new HR System “HR Suite” to all UK employees.

Participation in International Coaching Programme in Slovakia

Facilitator of the Customer Excellence Programme rollout for 1500 employees at all levels

I have held a number of contract positions working in different industries as below:

July 2010 to 18th March 2011 HR Adviser ISG Cathedral LtdCovering maternity leave reporting to the Head of HR of this construction company working across 3 UK sites. Provide advice to all management and staff on a daily basis whilst working on new projects.

Set up of training for the business, annual personal development reviews

Create and manage employee survey, work experience and apprenticeship scheme, charity and busi-ness in the community

Review all job descriptions, deal with recruitment and induction of new staff at all levels Produce monthly team briefs from board reports Deal with medical referrals

February 2010 – April 2010 HR Officer The Probation Service Contracted to support the smooth transition to the Trust status across Bedfordshire Probation Service, notifying all employees and managing CRB applications and ID badges whilst dealing with day-to-day activities managing sickness, recruitment activities, and other duties as and when required.

February 2009 to November 2009 HR Officer Sureterm Direct Ltd

Set-up Human Resources function and developed policies and procedures for the business. Provided full support and advice to the managing director and line managers on all HR related matters, dealing with employee rela-tions issues on a daily basis whilst working in a constantly changing environment.

April 2008 – December 2008 HR Adviser Citywire Financial Publishers Ltd

Managed Human Resources for the company, dealing with recruitment, training, employee relations, benefits, re-tention, and employment law.

February 2008 – April 2008 HR Representative Accenture

I managed the HR function on a temporary basis for a financial services unit of Accenture, where I covered all aspects of Human Resources and Employee Relations. I previously worked for them for 4 years in Finance & IT at the start of my career.

April 2007 - November 2007 HR Adviser Network Rail

Covering Maternity Leave I provided full HR support and advice to the HR Manager and all Depot Managers working alongside a Shared Services Centre dealing with inductions, medicals, training, and sickness.

May 2006 - November 2006 Project Co-ordinator DHL Exel Supply Chain

Co-ordinate all aspects of training for the roll-out of Oracle HRMS across all sites within the UK. Provide support to the HR Systems department and Project Director.

Education & Summary of qualificationsJuly 2005 Bedford College Level 2 - Initial Counselling Skills 1989 - 1992 Hastingsbury Upper – GCSE’s

Professional Training Course AttendedNovember 2016 – Agresso ERP Gold Training May 2016 - Sports & Weight ManagementJanuary 2016 – LinkedIn January 2016 – Success at Interviews December 2015 – Competency Based Interviews December 2015 – Digital MarketingNovember 2015 – Creating & Presenting Positive Outcomes October 2015 – Coaching ConversationsMay 2015 - Working Virtually Programme & Cultural Navigator ToolDecember 2014 – Virtual Webex TrainerOctober 2013 – International Coaching ProgrammeMarch 2012 - Customer Excellence Programme2008 - Predictive Index System – Licensed Analyst (Recruitment & Change Management)Microsoft Excel, Word, Powerpoint, Office Project – Intermediate

Systems UsedSAP HR, Success Factors (HR Suite), Skillsoft e-learning, eBest (purchasing), Peoplesoft, Oracle HRMS & irecruitmenr, Talenlink, Crystal (recruitment database) Resourcelink, Northgate, Ciphr

Interest and hobbies: Keeping Fit, swimming, rowing, charity challenges and event organising. Travel, & listening to live music.