carriage agreement

Terms & Conditions

of Carriage (Passenger and Baggage)

ISCA “AIR MOLDOVA”

1. Definitions

1.1. In these Conditions, except where the context otherwise requires or where it is otherwise expressly provided, the following expressions have the meanings respectively assigned to them, that is to say:

Airline Designator Code - means the two-characters or three letters which identify particular air carriers.

Baggage - means all articles intended for passenger use. Unless otherwise specified, it shall include both checked and unchecked baggage of the passenger.

Baggage Check - means those portions of the ticket which relate to the carriage.

Baggage Tag - means a document issued by Carrier solely for identification of checked baggage, the baggage (strap) tag portion of which is attached by Carrier to a particular article of checked baggage and the baggage (identification) tag portion of which is given to the passenger.

Carrier - means an air carrier other than ourselves, whose Airline Designator Code appears on your Ticket or on a Conjunction Ticket.

Checked Baggage - means Baggage of which we take sole custody and for which we have issued a Baggage Tag.

Check-in Deadline - means the time limit specified by the airline by which you must have completed check-in formalities and received your boarding pass.

Code Share - means carriage by air which will be operated by another carrier as indicated in the ticket.For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules described in this rule.

Conditions of Contract - means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference these Conditions of Carriage and notices.

Conjunction Ticket - means a Ticket issued to you with relation to another Ticket which together constitute a single contract of carriage.

Convention - means the Convention for unification of certain rules for international carriage by air which was agreed 28 May 1999 in Montreal (Montreal Convention).

Coupon - means both a paper Flight Coupon and an Electronic Coupon, each of which entitle you to travel on the particular flight identified on it.

Damage - includes death, wounding, or bodily injury to a passenger, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.

Days - mean calendar days, including all seven days of the week: provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

Electronic Coupon - means an electronic flight coupon or other value document held in our database.

Electronic Ticket - means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.

The European Union (EU) - means an economic and political union of 27 member states – Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

Flight Coupon - means that portion of the Ticket that bears the notation "good for passage", or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.

Flight Segment - is a portion of transportation between two places, which is carried out by us or by another air carrier.

Force Majeure - means unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.

Itinerary Receipt - means a travel document or documents we issue to Passengers travelling on Electronic Tickets that contains the Passenger´s name, flight information and further notices relevant for the journey. This document is to be retained by the passenger and to be carried during the whole journey.

Normal Fare - means the highest fare approved for carriage in a given class of carriage.

Passenger - means any person, except members of the crew, carried or to be carried in an aircraft with our consent.

Passenger Coupon/Passenger Receipt - means that portion of the Ticket issued by us on our behalf, which is so marked and which ultimately is to be retained by you.

Passenger with Reduced Mobility (PRM) - means any person whose mobility is reduced due to physical incapacity, an intellectual deficiency, age, illness or any other cause of disability when using transport and who require individual attention and/or assistance, which normally are not given to other passengers.

SDR - means a Special Drawing Right as defined by the International Monetary Fund.

Special Fare - means a fare which is lower than the normal fare.

Stopover - means a scheduled stop on your journey, at a point between the place of departure and the place of destination.

Tariff - means the published or unpublished fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules described in this rule.

Ticket - means either the document entitled "Passenger Ticket and Baggage Check" or the Electronic Ticket, in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and coupons.

Unchecked Baggage - means any of your Baggage other than Checked Baggage.

"We" - means ISCA Air Moldova.

"You" - means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a ticket. (See also definition for "Passenger".)

2. Applicability

2.1. General

2.1.1. These Conditions are the Conditions of Carriage referred to in the ticket and except as provided in Articles 2.2., 2.4. and 2.5., our Conditions of Carriage apply only on those flights, or flight segments, where our name or Airline Designator Code (9U) is indicated in the carrier box of the Ticket for that flight or flight segment.

2.2. Charter Operations

2.2.2. If carriage is performed pursuant to a charter agreement, these Conditions of Carriage apply also to charter flight as far as the Conditions of Carriage are not in conflict with Charter agreement.

2.3. Code Shares

2.3.1. On some routes we offer our services together with other air carriers, under arrangements known as „Code Shares". This means that even if you have a reservation with us and hold a ticket where our name or airline designator code (9U) is indicated as the carrier, another carrier may operate the aircraft. If in case of a Code Share flight 9U is indicated as the carrier these Conditions of Carriage also apply to such transportation. If such arrangements apply we will advise you of the carrier operating the aircraft at the time you make a reservation.

2.3.2. For Code Share services on flights operated by another carrier, 9U is responsible for the entirety of the Code Share journey for all obligations to Passengers established in these rules.

2.3.3. However, each Code Share partner has rules with respect to the operation of its own flights, which may differ from Air Moldova’s rules for flights operated by Air Moldova. Those rules are incorporated herein by reference and form a part of these Conditions of Carriage.

2.3.4. The rules with respect to operations that may differ between 9U and its Code Share partners include, but not limited to:

Check-in time limits; Unaccompanied minors; Carriage of animals; Refusal to transport; Oxygen service; Irregular operations; Denied boarding compensation; Baggage acceptance, allowance and liability

2.3.5. For the rules and regulations of 9U Code Share partners we refer you to their websites or your travel agency.

2.3.6. You should review the rules for flights operated by another carrier under a Code Share agreement and familiarize yourself with such things as flight check-in requirements and policies regarding unaccompanied minors, carriage of animals, refusal to transport, oxygen services, irregular operations, denied boarding compensation and baggage acceptance among others.

2.3.7. As we are aware how important it is for you to know the carrier you are actually flying with, we provide information about the identity of the operating carrier already upon reservation. You also are immediately informed, in case the operating carrier is changed.

2.3.8. Regarding a reservation made through a channel which is not under the direct control of the 9U, i.e. travel agencies and websites other than our own website, the travel agents and websites' operators are systematically informing our passengers at the time of reservation of the identity of the operating carrier and of each change of the operating carrier respectively.

2.4. Overriding Law

2.4.1. These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which event such Tariffs or laws shall prevail.If any provision of these Conditions of Carriage is invalid under applicable law, the other provisions shall nevertheless remain valid.

2.5. Conditions Prevail over Regulations

2.5.1. Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations of ISCA Air Moldova, dealing with particular subjects, these Conditions of Carriage shall prevail.

3. Tickets

3.1. General Provisions

3.1.1. We will provide carriage only to the Passenger named in the Ticket and against presentation, in case of paper ticket, of the flight coupon in question and all consecutive flight coupons and, in case of electronic ticket, of the passenger receipt of the Ticket. You may also be required to produce appropriate identification.

3.1.2. Ticket is not transferable.

3.1.3. Some Tickets are sold at discounted fares, which may be partially or completely non-refundable. For the individual terms please refer to the respective tariff conditions. You should choose the fare best suited to your needs. Unused airport taxes are subject to refund in full amount paid irrespective of the fare applied.

3.1.4. The Ticket is and remains at all times the property of the issuing carrier.The ticket constitutes prime evidence of the contract of carriage between us and the passenger. The Conditions of Contract contained in the ticket are a summary of the provisions of these Conditions of Carriage.

3.2. Requirement for Ticket

3.2.1. Except in the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you present a valid Ticket issued on your name containing the Flight Coupon for that flight and all other unused Flight Coupons and the Passenger Coupon. In addition, you shall not be entitled to be carried if the Ticket presented is mutilated or if it has been altered otherwise than by us or our Authorized Agents. In the case of an Electronic Ticket, you shall not be entitled to be carried on a flight unless you provide positive identification and a valid Electronic Ticket has been duly issued in your name.

3.3. Loss of Ticket

3.3.1. In case of loss or mutilation of a Ticket or part of it by you or non-presentation of a Ticket containing the Passenger Coupon and all unused Flight Coupons, upon your request we will replace such Ticket or part of it by issuing a new Ticket, provided there is evidence, readily ascertainable at the time, that a Ticket valid for the flight(s) in question was duly issued and you sign a “Form of Indemnity”. We will charge a non-refundable amount for issuance of duplicate Ticket. Not applicable in case of electronic ticket.

3.4. Duty of Care

3.4.1. A ticket is valuable and you should take appropriate measures to safeguard it and ensure it is not lost or stolen.Not applicable in case of electronic ticket.3.5. Passenger’s Name

3.5.1. Passenger name in ticket must be exactly as in passenger’s travel documents. We will also accept for transportation passengers with legally changed names/surnames, confirmed by a legal act (marriage certificate, name change certificate etc.) and passengers holding tickets with up to 3 spelling mistakes in passenger’s name/surname, in both cases prior arrangements with us or our Authorized Agent are to be made.

3.6. Period of Validity

3.6.1. Except as otherwise provided in the Ticket, these Conditions, or a ticket, in which case the limitation will be shown on the Ticket), a Ticket is valid for:

(a) one year from the date of issue; or

(b) subject to the first travel occurring within one year from the date of issue, one year from the

date of first travel under the Ticket.

3.8. Coupon Sequence and Use

3.8.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket, from the place of departure via any Agreed Stopping Places to the final destination. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you. The Ticket will not be honored and will lose its validity if all the Coupons are not used in the sequence provided in the Ticket.

3.8.2 Should you wish to change any aspect of your transportation you must contact us in advance. The fare for your new transportation will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed.

3.8.3 Should you change your transportation without our agreement, we will assess the correct price for your actual travel. You will have to pay any difference between the price you have paid and the total price applicable for your revised transportation.

3.8.4 Please be aware that while some types of changes will not result in a change of fare, others will result in an increase in price. Many fares are valid only on the dates and for the flights shown on the Ticket and may not be changed at all, or only upon payment of an additional fee.

3.8.5 Each Flight Coupon contained in your Ticket will be accepted for transportation in the class of service on the date and flight for which space has been reserved. When a Ticket is originally issued without a reservation being specified, space may be later reserved subject to our Tariff and the availability of space on the flight requested.

3.8.6 In case you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations, but Article 3.8.1 will apply in this case.

3.9. Name and Address of Carrier

3.9.1. Our name may be abbreviated to our Airline Designator Code, or otherwise, in the Ticket. Our address is Dacia bd. 80 ⁄ 2, Airport, MD 2026, Chisinau, Moldova.

4. Fares, Taxes, Fees and Charges.

4.1. Fares

4.1.1. Fares apply only for carriage from the airport at the point of origin to the airport to the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it. Should you change your itinerary or dates of travel, this may impact the fare to be paid.

4.1.2. Taxes, Fees and Charges

Applicable taxes, fees and charges imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes, fees and charges not included in the fare, most of which will normally be shown

separately on the Ticket. The taxes, fees and charges imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event any taxes, fees or charges which you have paid to us at the time of Ticket issuance are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund.

The Carrier is not liable for any supplements for services connected to the issuance and reissuance of tickets that may be requested by its agents or servants (such as travel agents).

4.1.3. Currency

Fares, taxes, fees and charges are payable in the currency of the country in which the ticket is issued, unless another currency is indicated by us or our Authorized Agent

5. Reservations.

5.1. Reservation Requirements

5.1.1. We or our Authorized Agent will record your reservation(s). Upon request we will provide you with written confirmation of your reservation(s).

5.1.2. Certain fares have conditions which limit or exclude your right to change or cancel reservations. For the individual terms please refer to the respective tariff conditions which can be obtained from our sales offices or from our Authorized Agents.

5.2. Ticketing Time Limits

5.2.1. If you have not paid for the Ticket prior to specified ticketing time limit, as advised by us or our Authorized Agent we may cancel your reservation. We may cancel the reservation of any passenger whenever such action is necessary to comply with any governmental request, or whenever such action is necessary or advisable by reason of weather or other conditions .

5.3. Personal Data

5.3.1. You recognize that personal data has been given to us for the purposes of: making a reservation, purchasing a Ticket, obtaining ancillary services, developing and providing services, facilitating immigration and entry procedures, and making available such data to government agencies, in connection with your travel. For these purposes, you authorize us to retain and use such data and to transmit it to our own offices, our Authorized Agents, government agencies, other Carriers or the providers of the above-mentioned services.

5.4. No particular Seat Guaranteed

5.4.1 We do not honor advance seating requests and we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.

5.5. Reconfirmation of Reservations

5.5.1. We do not require reconfirmation of reservations for Air Moldova flights. If other carriers require the passenger to reconfirm onward or return reservations, failure to comply with any such requirement will entitle the carriers to cancel the onward or return reservation.

5.5.2. You should check the reconfirmation requirements of any other Carriers involved in your journey with them. Where it is required, you must reconfirm with the Carrier whose Airline Designator Code appears for the flight in question in the Ticket.

5.6. Cancellation of Onward Reservations

5.6.1. If you do not show up for any flight without advising us in advance, we may cancel your return or onward reservations. However, if you do advise us in advance, we will not cancel your subsequent flight reservations.

6. Check-in and Boarding

6.1. Check-in Deadline is different at every airport we operate flights and we recommend that you inform yourself about these deadline and respect this rule. Your journey will be smoother if you allow yourself ample time to comply with Check-in Deadline. We reserve the right to cancel your reservation if you do not comply with the Check-in Deadline indicated. Check-in Deadline for our flights may be found on our official web site www.airmoldova.md. For any subsequent flights in your journey, you should inform yourself of the Check-in Deadline.

6.2. You must be present at the boarding gate not later than the time specified on your boarding pass, and, only if not indicated on your boarding pass, by the time specified by us when you check-in.

6.3. We may cancel the space reserved for you if you fail to arrive at the boarding gate on time.

6.4. Gate Close time is different at every airport we operate flights. For Gate Close time please refer to our official web site www.airmoldova.md

6.5. We may cancel the space reserved for you if you arrive at the boarding gate after Gate Close time.

6.6. We will not be liable to you for any loss or expense incurred, which is caused solely by you due to your failure to comply with the provisions of this Article.

6.7. For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules described in this rule.

7. Right to refuse Carriage / Special Assistance

7.1. Right to refuse carriage

7.1.1. In the reasonable exercise of our discretion, we may refuse to carry you or your Baggage on your journey or onward journey if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund in accordance with Article 10.3. This may be the case if you have contravened the rules of behavior stated in Articles 7 and 11 on an earlier flight and transporting you is therefore unacceptable.

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Furthermore, we are entitled to refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:

(a) such action is necessary in order to comply with any applicable government laws, regulations or orders governing flights from, into or over individual countries;

(b) the carriage of you or your Baggage may endanger or affect the safety, health or materially affect the comfort of other passengers or crew;

(c) your conduct, age, or mental or physical state of the passenger, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, to employee of the company or to property;

(d) you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated;

(e) you do not respect our regulations or you have refused to submit to a security check;(f) you have not paid the applicable fare, taxes, fees or charges;(g) you do not appear to have valid travel documents, may seek to enter a country through

which you may transit, or for which you do not have valid travel documents, destroy your travel documents during the flight or refuse to surrender your travel documents to the flight crew, against receipt, when so requested;

(h) you have the interdiction of entering a specific country and we have the proper notification from the immigration authorities of that country regarding this interdiction

(i) you present a ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorized Agent, has been purchased or obtained in breach of the Air Moldova Club membership terms and conditions, or that has been reported as being lost or stolen, is a counterfeit, or if you cannot prove that you are the person named in the ticket;

(j) you have failed to comply with the requirements set forth in Article 3.8. above concerning coupon sequence and use, or you present a Ticket which has been issued or altered in any way, other than by us or our Authorized Agent, or the Ticket is mutilated;

(k) you fail to observe our instructions with respect to safety or security;(l) you fail to observe the non-smoking rule on board our aircraft or use of electronic

equipment on board which you are not allowed to;(m) you require special assistance of us which we cannot reasonably provide respecting all

safety rules.

7.1.2. For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules described in this rule.

7.2. Special Assistance

Acceptance for carriage of unaccompanied children, incapacitated persons, pregnant women, and persons with illness or other people requiring special assistance is subject to prior arrangement and our approval in accordance with our regulations which can be obtained from us or our authorized agents and are available on our official web site www.airmoldova.md . Passengers should advise us about their disability or any need for special assistance and about any special devices they will carry and which they depend on (e.g. wheelchair, crutches, etc.) at time of their reservation and not later than 72 hour prior to departure time. Passengers with disabilities, who have advised us of any special requirements they may have at the time of ticketing, and have been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements provided the passenger’s condition has not become worse and/or changed.

For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code


Share partners, please see Article 2.3 for rules that may differ from the rules described in the article 7.2.

7.2.1. Passengers with reduced mobility (PRM)

7.2.1.1. Acceptance of PRM and passengers with illness is based on our ability to provide such service, medical conditions of the passenger, and limitations per aircraft type and is subject to prior arrangements and our approval as mentioned in article 7.2.

7.2.1.2. In certain cases we may request a medical certificate or medical clearance with regard to medical conditions of the passengers and their fitness for flight. When medical clearance is required, MEDIF form also must be filled in by the treating physician and sent then to the airline medical service for clearance and approval.

7.2.1.3. Regulations governing the carriage of passengers requiring special assistance can be obtained from us or from our Authorized Agents and can be also found on our official website www.airmoldova.md.

7.2.1.4. You must be confident that you are medically fit to fly and that your health condition is appropriate to use our services. It is your responsibility to ensure that all precautions, such as but not limited to medical advice/ use of needed medication, are taken before the flight if necessary.

7.2.1.5. We may also request you to travel with an attendant if, in our opinion, it is essential for safety or you are unable to assist yourself in your evacuation from the aircraft or you are unable to understand safety instructions.

7.2.1.6. Passengers with reduced mobility traveling with own wheelchair must advise us about the type of wheelchair or mobility device at time of reservation, as due to safety reasons some types of battery operated wheelchairs (with spill able and lithium battery) can not be accepted as checked baggage and must be carried as cargo only. The transport of one piece of mobility equipment (wheelchair, crutches, other mobility aids) per person with reduced mobility is free of charge.

7.2.2. Children/Unaccompanied Children

7.2.2.1. Infant must be accompanied by an adult of at least 18 years old to be able to accompany an infant. One infant per accompanying adult over 18 years old permitted. Twins up to 2 years must be accompanied by at least two adults who have reached 18 years of age and are able to accompany an infant.

7.2.2.2. Children under 12 years age must be accompanied by an adult of at least 18 years old and over or use unaccompanied minor service if child is at the age of 5 and over.

7.2.2.3. The carriage of unaccompanied minors requires prior arrangement with us as mentioned in article 7.2, together with payment of the applicable UMNR fee.

7.2.2.4. The „unaccompanied minor” procedure must be applied for all children between 05 and 12 years old traveling alone, regardless the citizenship. Unaccompanied minor procedure may be applied for unaccompanied minor’s age between 12 up to 18 years old and traveling alone, on special request of the parents or appointed guardian or in case of doubt about the child’s ability to travel alone.


7.2.2.5. Regulations governing the carriage of unaccompanied minors can be obtained from us or our Authorized agents and can be also found on our official website www.airmoldova.md .

7.2.2.6. The carriage of minors without the escort of their parents or legal guardians is subject to a supplementary check of the laws or rules of the residence country of the minor. It is solely the responsibility of parents or legal guardians to arrange and provide all requested documents for their children’s travel on departure/arrival

7.2.2.7. According to Republic of Moldova Legislation and Immigration Authorities’ requirements, minor citizens of RM, must be accompanied at least by one parent, tutor or any adult person of/over 18 years of age who shall be appointed by notary legalized declaration of one of the parents/tutors, when traveling abroad RM.

7.2.2.8. The „unaccompanied minor” procedure must be applied for all Moldavian citizens between 5 and 18 years old when departing from Republic of Moldova’s territory, provided all requested documents . The “unaccompanied minor” procedure will be applied for Moldavian citizens between 12 and 18 years old by request when arriving to Republic of Moldova.

7.2.3. Expectant Mothers

7.2.3.1. We accept carriage of expectant mothers provided that they present a medical certificate which states clearly fitness for travel starting with 28th week of pregnancy until the end of 32nd

week of pregnancy. Beyond the end of 32nd week till the end of 35th week of pregnancy and in cases of complicated pregnancy, the passenger must present a medical certificate, which states clearly fitness for travel and a MEDIF form filled by attending doctor and confirmed by airline doctor prior to departure day.

7.2.3.2. Expectant mothers can be accepted on board only before the end of 35th week of pregnancy in cases of uncomplicated pregnancy and expectant mothers only before the 32nd week of pregnancy in cases of multiple (twins) uncomplicated pregnancies if complying with the rules mentioned in 7.2.3.1.

7.2.3.3. Regulations governing the carriage of expectant mothers and the form MEDIF can be obtained from us or our Authorized Agents and can be found on our website www.airmoldova.md .

7.2.3.4. For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules described in this rule.

7.7. Recourse when Carriage Refused

7.7.1. The sole recourse of any person so refused carriage or whose reservation is cancelled for any reason specified in paragraph 7.1. shall be recovery of the refund value, in accordance with Article 10.3.


8. Baggage



8.1. Free Baggage Allowance

8.1.1. Air Moldova applies Piece Concept policy for baggage transportation. Free baggage allowance is applied according to the fare rules of your ticket on our flights.

8.1.2. You may carry some Baggage, free of charge, depending on fare rules of your ticket, subject to our regulations and limitations, which are available upon request from us or our Authorized Agents and are available at our official website www.airmoldova.md. A detailed description of free baggage allowances may be found on our official website.

8.1.3. The weight of each piece of baggage may not exceed 32 kilograms for all our flights. Pieces weighing more than 32 kg must be either repacked into more pieces weighing up to 32 kg each or have to be sent as cargo. Special baggage items such as wheelchairs, musical instruments and large sports equipment are excluded from this rule with prior consent of Air Moldova.


8.1.5. One collapsible stroller or pushchair or carrying basket or infant’s car seat is allowed free of charge for infants.

8.1.6. One mobility device such as wheelchair, cane, crutches, etc. is allowed free of charge for passengers with reduced mobility.

8.2. Excess Baggage

8.2.1. You will be required to pay a charge for carriage of baggage in excess of the free baggage allowance according to our Excess Baggage fees . These rates are available from us or Authorized Agents upon request and are available at our official website www.airmoldova.md.

8.2.2 For Code Share flights Excess Baggage fees are subject to the operating carrier’s terms and conditions.

8.3. Items Unacceptable as Baggage

8.3.1. You must not include in your Baggage:

8.3.1.1. items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the ICAO or IATA Dangerous Goods Regulations and in our regulations which are available from us on request. Especially the following items are prohibited in checked baggage: briefcases and security type attaché cases with installed alarm devices; incorporative lithium batteries and/or pyrotechnic material; explosives, munitions, fireworks and flares; gases (flammable, non-flammable, deeply refrigerated and poisonous), such as camping gas and aerosols; flammable liquids, such as lighter fuels, paints and thinner; flammable solids, such as matches and articles that are easily ignited; substances liable to spontaneous combustion; substances that on contact with water emit flammable gases; oxidizing substances, such as bleaching powder and peroxides; poisonous (toxic) and infectious substances; radioactive materials; corrosives (such as mercury which may be contained in thermometers), acids, alkalis and wet-cell batteries; disabling devices such as mace, pepper spray, etc. containing an irritant or incapacitating substance; magnetized materials; toys and other items that are realistic replicas of



weapons; daggers, flick knives or switch blades; scissors (of any kind), metal nail files; needles and other miscellaneous dangerous goods as listed in the IATA DGR.

8.3.1.2. items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to;

8.3.1.3. items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.

8.3.2. Transportation of arms and ammunition, sport arms by passengers and crew members is forbidden on Air Moldova flights. Transportation of the arms is allowed only for the following categories of passengers: bodyguards, escorts and law enforcement officers, who perform their duty of service in order to assure the security of the state officials; accompany the special cargo and diplomatic cargo/mail; escort a person under arrest. Further information is available from us upon request.

8.3.3. In the event that any objects as described in 8.3.1 and 8.3.2 are located in your luggage , however, we are not liable for the loss of or damage to these objects, on the precondition that the loss or damage have not been caused as a consequence of grossly negligent or willful behavior on our part.


8.3.5. Passenger’s Obligations: Passengers declare that they are fully aware of the content of all of their Baggage; Passengers undertake not to leave their Baggage unattended from the moment they pack it

and not to accept items from another Passenger or from any other person; Passengers undertake not to travel with Baggage entrusted to them by a third party; Passengers are advised not to include perishable or fragile items in their Baggage. If however the Passenger includes such items or objects in their Baggage, they must ensure that these are properly and securely packed and protected in suitable containers in order not to damage these items and objects as well as Baggage belonging to other Passengers Baggage or the Carrier’s aircraft.

8.4. Right to Refuse Carriage of Baggage

8.4.1. We will refuse to carry as baggage the items described in 8.3., and we may refuse further carriage of any such items upon discovery.

8.4.2. We may refuse to carry as baggage any item reasonably considered by us to be unsuitable for carriage which is likely to endanger the aircraft, persons or property; likely to be damaged by air carriage; unsuitably packed; forbidden by Dangerous Goods Regulations; forbidden by any applicable laws, regulations or orders of any State to be carried from, into or over; unsuitable for air carriage due to its weight, size or nature.

8.4.3. We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in sufficiently rigid suitcases or similar containers toensure safe carriage.

8.4.4. Checked baggage must not contain fragile, valuable, perishable items. Should you insist on transportation of such items in your checked baggage, we will accept it for carriage as limited release baggage for which the carrier assumes a limited liability, because of the conditions in which the baggage is accepted. Limited release baggage refers to excessive or oversized baggage taken away from the passenger at the gate and baggage which is fragile, contains perishable items, is unsuitable packed, is damaged when presented at check-in or taken away from the passenger for security reason. We will label such baggage with “Limited Release” tag. We are not liable if and to the extent that the damage resulted from the inherent defect, quality or vice of the baggage.


8.5. Right of Search

8.5.1. For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your baggage. If you are not available, your baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your baggage contains any item described in 8.3.

8.5.2. The following rules apply for security baggage screening: Checked baggage and carry on baggage are security screened by an electronic device; If no electronic device is available a physical search must be performed; Baggage security screening is performed by local airport authorities; The baggage in hold and cabin baggage must be screened or searched prior to passengers being allowed into security restricted areas and board the aircraft. If any item is unsuitable for carriage by air it should be retained and removed.

8.5.3. If you are unwilling to comply with such request we may refuse to carry you and your baggage and in that event we shall be under no liability to the passenger except to refund him in accordance with Article 10.3. of these Conditions of Carriage. In the event a search or scan causes damage to your baggage, we shall not be liable for such damage unless due to our fault or negligence.

8.6. Checked Baggage

8.6.1. Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for each piece of your Checked Baggage.

8.6.2. Checked Baggage must have your name or other personal identification affixed to it.

8.6.3. Checked Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.

8.6.4. You must ensure that your Checked Baggage is sufficiently robust and adequately packed, it is closed and well secured to withstand the conditions of carriage by air without sustaining damage.

8.6.5. We are not be liable for loss, damage or delay in delivery of items described below, which are included in your checked baggage, with or without our knowledge: fragile or perishable articles; medicines; money, credit cards, checks; jewelry, precious metals; business documents, negotiable papers; electronic equipment, computers, phones; securities and keys; documents, passport and other identification documents; samples.

8.6.6. Your baggage will be through checked in according to our regulations and interline agreements in force.

8.7. Transportation of Special Baggage

8.7.1. Transportation of Special Baggage such as sport equipment, musical instruments, bulky items or any other baggage items that may need special handling or approach during carriage is subject to prior arrangements and approval with us according to our regulations and limitations. You must advice us about special baggage transportation at time of reservation providing the information about the type, size and weight. Regulations regarding transportation of special baggage can be obtained from us or our authorized agents or can be found on our official web site www.airmoldova.md .


8.8. Unchecked Baggage

8.8.1. We may specify maximum dimensions, weight and allowance for the unchecked baggage which you carry on to the aircraft cabin. Baggage that you carry onto the aircraft cabin must fit under the seat in front of you or in overhead bins in aircraft cabin.

8.8.2. If your unchecked baggage cannot be stored in this manner, or is excessive in weight, dimensions and number of pieces or is considered unsuitable for transportation in cabin, it must be carried as Checked Baggage. We have specified maximum dimensions, weight and allowance for baggage that you carry on to our aircraft. Upon request this information is available from us or from our Authorized Agents or can be found on our official website www.airmoldova.

8.8.3. We may refuse to carry unchecked baggage, which is in excess to the specified dimensions or size or number of pieces or which is likely to endanger the aircraft, persons or property; or unsuitably packed or forbidden by any applicable laws, regulations or orders of any state to be carried from, into or over.

8.8.4. Maximum dimensions for unchecked baggage are 115 cm (50x40x25cm). Business class passengers may carry two pieces of unchecked baggage, maximum weight of first piece not exceeding 8 kg and of second – 4 kg. Economy class passengers may carry one piece of unchecked baggage maximum weight of which must not exceed 8 kg.

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8.8.5. All passengers may also carry 1 personal item free of charge. The detailed information on personal item permitted in passenger cabin can be found on our official website www.airmoldova.

8.8.6. Passengers with reduced mobility depending on guide dog may carry such animal free of charge.

8.8.7. Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments) and which do not meet the requirements described in 8.8.4 and do not qualify as Unchecked Baggage , will only be accepted for carriage in the cabin compartment if you have given us notice in advance of dimensions of the baggage and permission has been granted by us. You will have to pay a separate charge for this service as a separate ticket (for extra seat).

8.9. Delivery of Checked Baggage

8.9.1. You are required to collect your Checked Baggage as soon as it is made available at your destination or stopover.

8.9.2. If a Passenger does not collect Baggage within three months from the Baggage being made available to them, the Carrier may dispose of said Baggage, without being liable to the Passenger in any way.Only the bearer of the Baggage Check is authorized to collect Checked Baggage.

8.9.3. We shall deliver checked baggage to the bearer of the baggage check upon payment of all unpaid sums due to us under the Contract of Carriage.

8.9.4. If a person claiming the baggage is unable to produce the baggage check and identify the baggage by means of a baggage (identification) tag, if one has been issued, we will deliver the baggage to such person only on condition that he establishes to our satisfaction his right thereto.

8.10. Pets and Service Animals

8.10.1. We accept for carriage only dogs and cats, subject to our prior approval. Carriage of dogs and cats belonging to a passenger is permitted only in the passenger cabin and only to those destinations where valid regulations permit. Transportation of animals in cabin is subject to governmental regulations concerning import, export and transit of live animals.

8.10.2. You must ensure that animals are properly crated and accompanied by valid health and vaccination certificates, entry permits, and other documents required by countries of entry or transit.

8.10.3. Pets must be placed in container designed for this purpose, which is closed and fully contains the animal and in which the animal is able to stand up, turn around and breathe easily and freely. The container should not exceed the dimensions 50x40x25cm and maximum weight of container including animal should not exceed 8 kg.

8.10.4. Passenger undertakes not to remove Pets, even partially from their containers for the entire duration of the flight.

8.10.5. Carriage of animals may be subject to additional conditions and limitations and we reserve the right to limit the destinations on which animals may be accepted as well as the

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number of animals which may be carried on a flight. The weight of accompanied pets including the weight of containers shall not be included in the free baggage allowance of the passenger and an additional charge shall be paid by the passenger.

8.10.6. Our regulations regarding the animal transportation can be obtained from us or our authorized agents or it can be found on our official web site www.airmoldova.md.

8.10.7. We are not responsible for injury to or loss, sickness or death of an animal, before, during or after the flight.

8.10.8. We will have no liability and decline all responsibility in respect of any such animal not having all the necessary exit, entry, health documentations and any other necessary documents with respect to the animal's entry into or passage through any country, state or territory and the person carrying the animal must reimburse us any fines, costs, losses or liabilities reasonably imposed or incurred by us as a result.

8.10.9. Due to special conditions for live animals’ transportation to/from UK, Air Moldova will not accept live animals on flights for transportation to/from United Kingdom and to/from Ireland.

8.10.10. You will sign the declaration form of limited responsibility for animal transportation before check-in and attach passport copy. Form will be provided before you are accepted on the flight.

8.10.11. Assistance dogs or guide dogs accompanying a passenger with a disability are accepted for transportation in the passenger cabin free of charge upon receiving our prior approval. Safety related limits in weight and size do apply. If necessary an extra seat shall be blocked for safety reason and confort. If you travel with a service animal, you should notify us about the fact at time of reservation and should be able to prove the animal’s status as “service animal” by written documentation - such as a certificate, identification card, by presence of harness, verbal assurance. You are responsible for all necessary documents for the import/export or transit of the animal. The service dog must be properly harnessed, muzzled but need not to be caged. It is not allowed to move around in the cabin and must not occupy a seat. We will have no liability in respect of any such animal not having all the necessary documents for entry into or passage through any country. The passenger is liable for all damages which the animal might cause to others.

8.10.12. For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules.

9. Schedules, Delays, Cancellation of Flights, Denied boarding.

9.1. Schedules.

9.1.1. The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.9.1.2. Before we accept your booking, we will notify you of scheduled flight time in effect as of the time, and it will be shown on your Ticket. If you provide us with contact information, we will endeavor to notify you of any such changes. If, after Ticket purchase, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book


you on a alternate flight which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2. or we will arrange rerouting in accordance with paragraph 9.2.2.2

9.1.3. For passengers who will be traveling on an itinerary operated by one of Air Moldova’s Code Share partners, please see Article 2.3 for rules that may differ from the rules described in this rule. (See 9.3)9.1.4.. We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation, in exceptional circumstances we may arrange for a flight to be operated on our behalf by an alternative carrier and/or aircraft. As under the Montreal Convention, our obligations should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.

9.1.5. We will offer the options outlined in Article 9.1.6. (a,b,c) only in the cases described below:

if the flight cannot be operated due any reason other than force-majeure reason; if boarding is denied due any reason other than government requisition of overall or part

of the aircraft capacity; only if you do not refuse to undergo a security check or to obey the lawful instructions

and regulations of Air Moldova; If boarding is denied due reasons other than due to following passengers’ conditions:

if passenger’s conduct, age or mental/physical state may cause discomfort or/and health risk to himself or any person; or if the passenger is under the influence of alcohol or drugs; or if the passenger is believed to be actively contagious or communicable; if the passenger appears not to have valid travel documents; if the passenger has presented a ticket that is damaged or obtained illegally, or has been declared lost or stolen; or the person that presents the ticket can not reasonably prove that he/she is the same person in name of which that ticket was issued;

only if you have a confirmed reservation on the flight concerned; only if you (except in case of cancellation) present yourself in time for check-in; only if you travel on a ticket bought at a fare available to the public; if boarding is denied due overbooking only.

9.1.6. Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule, fail to stop at your destination, are unable to provide previously confirmed space or cause you to miss a connecting flight on which you hold a confirmed reservation provided that such connecting flight is issued on one ticket with our flight, we shall, at your option, either:

(a) carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your Ticket; or

b) within a reasonable period of time reroute you to the destination shown on your Ticket by our own services or those of another carrier, or by other mutually agreed means and class of transportation without additional charge.

9.2. Delay to flights, cancellation, denied boarding.

9.2.1 We strive to the best of our abilities to avoid cancellations, delays to flights and denied boarding due to overbooking. If your flight is cancelled or is subject to a delay, or if you are denied boarding on a flight for which you hold a valid reservation, you are entitled to certain rights disclosed herein. As under the Convention, our obligations should be limited or excluded in cases where an event has been caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. Such circumstances may, in particular, occur in cases of political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings and strikes that affect the operation of an operating air carrier.

9.2.2.Air Moldova applies the Regulation:• to passengers who have a confirmed reservation on the flight concerned,• to passengers who (except in case of cancellation) present themselves in time for check-• only if the passenger travels on a ticket bought at a fare available to the public.

9.2.3. The carrier is liable for damage caused by delay in the carriage by air of passengers,baggage or cargo. Nevertheless, the carrier shall not be liable for damage occasionedby delay if it proves that it and its servants and agents took all measures that could reasonablybe required to avoid the damage or that it was impossible for it or them to take such measures.

9.3. Delay

9.3.1. In accordance with the EU Regulation a delay occurs when a flight is delayed beyond its scheduled departure time by 3 hours for flights between 1.500 km and 3.500 km and by 2 hours for flights of up to 1.500 km. When your flight is expected to have a long delay, passengers are entitled to receive care while waiting.

9.3.2. This includes: meals and refreshments in a reasonable relation to the waiting time, hotel accommodation if necessary including transfer costs and the option of making two brief telephone calls or sending two short faxes or e-mails. Care for passengers while waiting may be declined if the provision of the care would itself cause further delay. In case of more than 5 hours delay you are entitled to a refund of your ticket within seven days for the unused flight segments.

9.3.3.In any event, the assistance shall be offered within the time limits set out above with respect to each distance bracket.

9.4. Cancellation 9.4.1.If your flight, for which you hold a valid reservation, is cancelled, you are entitled to rebooking, re-routing, or refund without any additional charge.

9.5. Denied boarding

9.5.1. If in case of overbooking you are denied boarding voluntary on a flight for which you hold a reservation, you are entitled to an alternative flight or to rerouting or to full refund of the cost of the unused portion of the ticket and compensation in accordance with our denied boarding compensation policy. You will receive a denied boarding compensation, document (DBC) with exact amount of the compensation. Such DBC can be:

used as a part of payment for the new ticket used for upgrade converted to FFP miles exchanged to cash

9.5.2. The compensation shall be paid in cash at our sales office located in Chisinau against DBC exchange coupon within 30 days from the date of such DBC issuance. Currency of payment of denied boarding compensation will be local Moldovan currency at the local National Bank rate.

9.5.3. If in case of overbooking you are denied boarding involuntary on a flight for which you hold a reservation, you are entitled to care and compensation without delay and to a refund as laid out in 9.3.1.. In addition you are entitled to rerouting, under comparable conditions, to your final destination at the earliest opportunity.

9.5.4.Subject to availability of seats, you may instead choose rerouting to your final destination at a later date of your convenience, in which case you will have to bear yourself the cost of food, accommodation and transfer.

9.5.8. These rights are not granted if you have been denied boarding on reasonable grounds, such as reasons of health, general or operational security, or inadequate travel documentation.

10. Refunds

10.1 We will refund a Ticket, in whole or in part, in accordance with the applicable fare rules of your Ticket:

(a) We shall be entitled to make a refund either to the person named in the Ticket or to the person who paid for the ticket (sponsor has to be indicated in the ticket), or upon presentation of satisfactory proof of such payment;

(b) If the Ticket has been paid for by a person other than the Passenger named in the Ticket, and the Ticket indicates that there is a restriction on refund, we shall make a refund only to the person who paid for the Ticket, or to that person’s order;

10.2. Involuntary Refunds

10.2.1 if we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight on which you hold a reservation, the amount of the refund shall be:

(a) if no portion of the Ticket has been used, an amount equal to the fare paid;(b) if a portion of the ticket has been used, the refund will not be less than the difference

between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.

10.3. Voluntary Refunds

10.3.1 If you are entitled to a refund of your Ticket for reasons other than those set out in Article 10.2, the amount of the refund shall be:

(a) if no portion of the Ticket has been used, the fare paid, less applicable service charges and cancellation fees will be refunded. Some Tickets are sold at discounted fares, which may be completely non-refundable. For the individual terms please refer to the respective tariff conditions. We or our Authorized Agent which issued the Ticket will advise you of applicable fare rules at time of Ticket issuance. You should choose the fare best suited to your needs.

(b) if a portion of the Ticket has been used, the refund will be the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used, less applicable service charges and/or cancellation fees. Some Tickets are sold at discounted fares, which may be completely non-refundable. For the individual terms please refer to the respective tariff conditions. We or our Authorized Agent which issued the Ticket will advise you of applicable fare rules at time of Ticket issuance. You should choose the fare best suited to your needs.

10.4. Right to Refuse Refund

10.4.1 We may refuse a refund where application is made after the expiry of the validity of the Ticket.

10.4.2 We may refuse refund on a Ticket which has been presented to us, or to Government officials, as evidence of your intention to depart from that country, unless you establish to our satisfaction that you have permission to remain in the country or that you will depart from that country by another carrier or another means of transport.

10.5. Manner of refund and currency

We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.

10.6. By whom ticket refundable

Voluntary refunds will be made only by the carrier which originally issued the Ticket or by its Authorized Agent, which originally issued the Ticket.

11. Conduct aboard Aircraft

11.1 General

If in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft. In case of emergency landing you will be responsible to pay all resulting expenses incurred by us. We may further pass such passenger to law enforcement authorities regardless the landing country. We remind that the laws of the country where the aircraft is on ground are applied for the aircraft on ground. For the aircraft in flight, are applied the laws of the registration country.

11.2 Electronic Devices

11.2.1. For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.

11.2.2. Electronic equipment such as wireless phones, portable CD and DVD record players, portable radio transmitting equipment, portable TVs and other remote control equipment may interfere with the air navigation systems of the aircraft, therefore please avoid their use during the flight.

11.2.3. Usage of electronic equipment during taxiing, takeoff and landing is strictly forbidden. If arises any suspicion about the negative impact of the above devices for proper operation of navigation systems and radio communications of aircraft, the captain has the right to require the cessation of passengers using all electronic devices on aircraft board. Mobile phones must be turned off regardless of where they are - in baggage or hand luggage.

11.3 Smoking (including conventional cigarettes, electronic- or other artificial forms of smoking) is strictly prohibited on board the aircraft .11.4 The Carrier may limit or prohibit the consumption of alcohol on board the aircraft. Consumption of any alcoholic beverages carried into the aircraft by Passengers or consumption of any duty free product bought on board the aircraft is prohibited .11.5 Recording videos and/or taking photographs other than personal videos and photographs is prohibited on board the aircraft . 11.6 If a Passenger fails to comply with the provisions of this Article, the Carrier may take all the necessary appropriate and reasonable measures, pursuant to legislative and regulatory provisions, in order to prevent such behavior from continuing . To this end, the Carrier may use restraining measures, disembark the Passenger, refuse onward carriage of the Passenger at any point and, or report the Passenger to the local authorities.

12. Arrangements for Additional Services

12.1 If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or a voucher relating to transportation or services (other than carriage by air) provided by a third party, such as hotel reservations or car rental, in doing so we act only as your agent. In these cases the terms and conditions of the third party service provider will apply.

12.2 If we are also providing surface transportation to you, other conditions may apply to such surface transportation. Such conditions are available from us upon request.

13. Administrative Formalities

13.1 General

13.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.

13.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.

13.2 Travel Documents

13.2.1. Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to make and retain copies thereof.

13.2.2. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents to not appear to be in order.

13.2.3.We are not liable, if in good faith we are of the opinion that in our view decisive regulations do not allow your carriage, which we therefore refuse. Furthermore, we are not liable for damages that arise from the non-compliance of formalities if you were nevertheless accepted for carriage, despite your non-compliance.

13.3 Refusal of Entry

13.3.1 If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. If you do not hold return ticket from the point of refusal or denied entry, you will pay us the cost of transporting you from that country in amount of 35 Euro for each leg of journey operated by us plus taxes and charges of all airports involved in journey. The fare collected or carriage to the point of refusal or denied entry will not be refunded by us. 13.3.2 We may at our discretion ask you to sign a notice stating that you still assume an obligation to reimburse us in full the expenses for your transportation from the point of refusal or denied entry. 13.3.3 In case you are denied entry into any country and do not compensate us the cost of transporting you from that country provided you have signed such a notice as described in 13.3.2, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your Ticket, or any of your funds in our possession. We will refund you the difference, if any, between old and new transportation. 13.3.5 In case you are denied entry into any country and do not compensate us the cost of transporting you from that country provided you have not signed such a notice as described in 13.3.2. and you purchase a new ticket for our flight, we will accept you for transportation according new ticket without payment by you of any additional expenses.

13.4. Passenger responsible for Fines, Detention Costs, etc.

13.4.1. If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your Ticket, or any of your funds in our possession.

13.4.2. Furthermore, we reserve the right to take all such necessary measures in order to enable us to ensure payment is made.

13.5 Customs Inspection

If required, you shall attend inspection of your Checked and Unchecked Baggage by customs or other government officials. We are not liable for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.

13.6 Security Inspection

You shall submit to all security checks by governments, airport, the Carriers or by us.

14. Successive Carriers

Carriage to be performed by us and other Carriers under one Ticket, or a Conjunction Ticket is regarded as a single operation for the purposes of the Convention. However, your attention is drawn to Article 15.3.2.

15. Liability for Damage

15.1 Principles

Our liability and of each Carrier involved in your journey will be determined by its own Conditions of Carriage. If we issue a Ticket for Carriage on another Carrier, we do so only as an agent for the other Carrier, and we carry no liability for this Carriage.

15.2 Applicable Law

The related law (e.g.Convention) is the applicable law relating to our damage liability.

15.3 General Regulations

15.3.1 Any liability we have for Damage will be reduced by any negligence on your part, which causes or contributes to the Damage in accordance with applicable law.

15.3.2 We will be liable only for Damage occurring during Carriage on flights or flight segments where our Airline Designator Code appears in the carrier box of the Ticket for that flight or flight segment. If we issue a Ticket or if we check Baggage for Carriage on another carrier, we do so only as agent for the other Carrier. Nevertheless, with respect to Checked Baggage you may make a claim against the first or last Carrier.15.3.3 We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.

15.3.4 Except where other specific provision is made in these Conditions, we shall be liable to you only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention.

15.3.5 We are not responsible for any illness, injury or disability, including death, attributable to your age, mental or physical condition or for the aggravation of such condition.

15.3.6 The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorized Agents, servants, employees and representatives to the same extents as they apply to us. The total amount recoverable from us and from such Authorized Agents, servants, employees and representatives shall not exceed the amount of our own liability, if any.

15.3.7 Regardless of the conditions of Article 15.4.2, we shall not be liable if we furnish proof that we, our people and other persons in our service for the completion of our contract of carriage, undertook all necessary measures to guard against the damage, or that we could not take such measures.

15.3.8 Nothing in these General Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws.

15.4 Liability for Personal Damage

15.4.1 Unlimited Liability

Our liability for damages sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or bodily injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking is not limited in amount.

15.4.2 Renunciation of Liability Exemption

For damages up to a value of SDR 100 000, we renounce liability exemption by virtue of proof according to Article 20 of the Convention.

15.4.3 Exclusion of Liability

15.4.3.1. If we undertake your transportation despite the fact that this transportation constitutes a danger to you due to your age, mental or physical condition, or this danger is to be feared, we will not be held liable for damage to the extent that this has been caused in whole or in part by this condition.

15.4.3.2.If the transportation could constitute a danger for you for these reasons, you are obliged to inform us of this in advance in order to enable us to examine the possibilities for risk-free transportation.

15.5. Liability for Damages to Baggage

15.5.1 Our liability for Baggage is limited to the amount of SDR 1,000 for each passenger. These limits on liability do not apply if it can be proven to us that the damage has been caused by an act or failure on our part or that of our employees which has been undertaken either deliberately or frivolously and in the knowledge that this would probably result in damage; in case of an act or failure on the part of our employees, it must also be proven that this person was acting in performance of their duties.

15.5.2 We are not liable for any damage caused by items in your Baggage. If these items cause damage to the Baggage of another passenger or to our property, you shall be responsible for repayment of all damages and costs to us as a result.

15.5.3 In the event that any objects as described in 8.3.1 and 8.3.2 are located in your luggage, however, we are not liable for the loss of or damage to these objects, on the precondition that the loss or damage have not been caused as a consequence of grossly negligent or willful behaviour on our part (see Article 8.3.3.).

16. Time Limitations on Claims and Actions

16.1 Notice of Claims

16.1.1. Acceptance of Baggage by the bearer of the Baggage without complaint at the time of

delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.

16.1.2.If you wish to file a claim or an action regarding damage to Checked Baggage, you must notify us as soon as you discover the damage, and at the latest, within 7 days of receipt of the Baggage. Similarly, if you wish to file a claim or an action regarding delayed delivery of Checked Baggage, you must notify us as soon as possible, and at the latest within 21 days from the date that the Baggage has been placed at your disposal. Every such notification must be made in writing, and must be sent within the time limits mentioned above.

16.2. Limitation of Actions

Any right to Damages shall be extinguished if an action is not brought within 2 years of the date of arrival of the aircraft at the destination or the date on which the aircraft was scheduled to arrive or the date on which the transportation was interrupted. The calculation of the period of limitation shall be determined by the law of the court where the case is heard.

17. Other Conditions

Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions, as varied from time to time, are important and concern among other things the carriage of unaccompanied minors, restrictions on the use of electronic devices, the consumption of alcoholic beverages on board, etc.

18. Interpretation

The title of each Article is for convenience only, and is not to be used for interpretation of the text.

19. Amendments and Waiver

None of our Authorized Agents, employees or Authorized representatives are entitled to supplement or amend these General Conditions of Carriage or to waive their application.

20. Court of Jurisdiction

If no court of jurisdiction results from the conditions of the Convention, legal action can only be brought against us at the applicable court in Chisinau.