cart maintenance program cart support options. presentation agenda healthdynamix overview medical...

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Cart Maintenance Program Cart Support Options

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Page 1: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

Cart Maintenance ProgramCart Support Options

Page 2: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

Presentation Agenda

• HealthDynamix Overview

• Medical Cart Service Overview

• Available Cart Service Packages• Bronze | Silver | Gold Programs

Page 3: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

• Improve Patient Safety

• Improve Quality of Care

• Improve Delivery of Care Efficiency

• Maintain Information Security

• Reduce Healthcare Costs

• Improve Health System Stability

• Create e-Health Records

• Reduce Healthcare Disparities

• Improve Chronic Illness Management

• Introduce Computerized Provider Order Entry (CPOE)

• Enable Clinical Decision Support (CDS)

• Deploy Barcode Medication Administration (BCMA)

• Launch Health Information Exchange (HIE)

• Enable Remote Operations• TeleMedicine

• TeleRadiology

• TelePharmacy

HealthDynamix – Customer InitiativesTechnology Specifically Applied in Order to:

Page 4: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

Medical Cart Service — Overview• The Healthcare industry struggles with cart issues:

• Carts have specialized maintenance requirements

• Carts are crucial to operations – requiring greater on-line availability

• Carts are constantly moving – resulting in greater wear & tear

• Carts add complexity to overloaded IT departments

• Industry compliancy (Medical grade, UL listing, security, etc.)

• Physical flexibility/maneuverability

• HealthDynamix addresses these issues and provides:• Improved cost of ownership

• Greater usage optimization and decreased cart down-time

• Worry-free solutions, allowing IT staffto focus on core services

Page 5: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

Available Cart Service Packages

• Choose from three levels of support services

Silver ServiceProgram

Bronze package +Proactive

monitoring services

Bronze ServiceProgram

Basic servicesfor integration

and on-site repairs

Gold ServiceProgram

Silver package+

Preventative maintenance

services

NOTE: Uplift services can be added to customize your solution

Page 6: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

BRONZE Service Program

Integration Service Unpack all products

Assemble & install hardware

Adjust to user-specific hardware

Route & organize cabling

Remove packaging

Perform quality checks & signoff

Break-Fix Service (no parts)

Onsite certified technician support

Next-day onsite diagnosis SLA

Parts ordered from manufacturer

Return visit for part replacement(s)

Quality checks & signoff

Standard Mo-Fr working hours, Parts billed per service call

• Reduces end-user downtime

• No need for specialized technician training

• Certified break-fix technician performs on-site service when needed

Bronze

Service

Program

Page 7: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

SILVER Service Program

Monitoring Service 24/7 monitoring

Service repair orders for break-fix

Dispatched service technicians

Ensure completed field repairs

Compile monthly data reports

Provide customer dashboard report

Break-Fix Service (parts included)

Onsite certified technician support

Next-day onsite diagnosis SLA

Parts are pulled from stock

Quality checks & signoff

Standard Mo-Fr working hours Parts are included (except in cases of user negligence)

• All parts are included

• 24/7 proactive monitoring service

• Onsite dispatching

Bronze

Service

Program

+Silver

Service

Program

Page 8: Cart Maintenance Program Cart Support Options. Presentation Agenda HealthDynamix Overview Medical Cart Service Overview Available Cart Service Packages

GOLD Service Program

Integration Service

Break-Fix Service

Monitoring Service

Preventative Maintenance

Annual onsite PM visit

Comprehensive inspection of cart

Battery replacement

Replacement of commonlyworn parts (up to $50)

Scheduled Program withmonthly reporting

• The premier HealthDynamix worry-free, cart maintenance support program

Bronze

Service

Program

+Silver

Service

Program

Gold

Service

Program

+