cart maintenance program cart support options. presentation agenda healthdynamix overview medical...
TRANSCRIPT
Cart Maintenance ProgramCart Support Options
Presentation Agenda
• HealthDynamix Overview
• Medical Cart Service Overview
• Available Cart Service Packages• Bronze | Silver | Gold Programs
• Improve Patient Safety
• Improve Quality of Care
• Improve Delivery of Care Efficiency
• Maintain Information Security
• Reduce Healthcare Costs
• Improve Health System Stability
• Create e-Health Records
• Reduce Healthcare Disparities
• Improve Chronic Illness Management
• Introduce Computerized Provider Order Entry (CPOE)
• Enable Clinical Decision Support (CDS)
• Deploy Barcode Medication Administration (BCMA)
• Launch Health Information Exchange (HIE)
• Enable Remote Operations• TeleMedicine
• TeleRadiology
• TelePharmacy
HealthDynamix – Customer InitiativesTechnology Specifically Applied in Order to:
Medical Cart Service — Overview• The Healthcare industry struggles with cart issues:
• Carts have specialized maintenance requirements
• Carts are crucial to operations – requiring greater on-line availability
• Carts are constantly moving – resulting in greater wear & tear
• Carts add complexity to overloaded IT departments
• Industry compliancy (Medical grade, UL listing, security, etc.)
• Physical flexibility/maneuverability
• HealthDynamix addresses these issues and provides:• Improved cost of ownership
• Greater usage optimization and decreased cart down-time
• Worry-free solutions, allowing IT staffto focus on core services
Available Cart Service Packages
• Choose from three levels of support services
Silver ServiceProgram
Bronze package +Proactive
monitoring services
Bronze ServiceProgram
Basic servicesfor integration
and on-site repairs
Gold ServiceProgram
Silver package+
Preventative maintenance
services
NOTE: Uplift services can be added to customize your solution
BRONZE Service Program
Integration Service Unpack all products
Assemble & install hardware
Adjust to user-specific hardware
Route & organize cabling
Remove packaging
Perform quality checks & signoff
Break-Fix Service (no parts)
Onsite certified technician support
Next-day onsite diagnosis SLA
Parts ordered from manufacturer
Return visit for part replacement(s)
Quality checks & signoff
Standard Mo-Fr working hours, Parts billed per service call
• Reduces end-user downtime
• No need for specialized technician training
• Certified break-fix technician performs on-site service when needed
Bronze
Service
Program
SILVER Service Program
Monitoring Service 24/7 monitoring
Service repair orders for break-fix
Dispatched service technicians
Ensure completed field repairs
Compile monthly data reports
Provide customer dashboard report
Break-Fix Service (parts included)
Onsite certified technician support
Next-day onsite diagnosis SLA
Parts are pulled from stock
Quality checks & signoff
Standard Mo-Fr working hours Parts are included (except in cases of user negligence)
• All parts are included
• 24/7 proactive monitoring service
• Onsite dispatching
Bronze
Service
Program
+Silver
Service
Program
GOLD Service Program
Integration Service
Break-Fix Service
Monitoring Service
Preventative Maintenance
Annual onsite PM visit
Comprehensive inspection of cart
Battery replacement
Replacement of commonlyworn parts (up to $50)
Scheduled Program withmonthly reporting
• The premier HealthDynamix worry-free, cart maintenance support program
Bronze
Service
Program
+Silver
Service
Program
Gold
Service
Program
+