case - adhoc person - xref. case optionsorder options
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Advanced SearchCase - ADHOCPerson - XREF
Case Options Order Options
NCP Options CP Options
Using Tools for XREF
ReportsSaving/Work in Progress Tags, Notes and Worked
Copy Notes
Adding Reports
Select the report(s) you want to appear in your reports section of the home page and select update.
Select the folder in the upper left corner to get the list of available reports
Live Reports◦ Tools goes to ACSES to
create the selected report.
Monthly Reports◦ Point in time reports that
are created once a month.
Setting Up Your Supervisor
Open your user profile. The Tech ID and Supervisor
ID have to be in the same county.
Your supervisor will be able to view your saved work lists. All tags, notes and checked work boxes will be displayed.
Saving a Work List
Select the disk icon in the upper left corner
Name your list. Set expiration date. Send to any other tech.
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Work in progress All saved work lists appear
in your work in progress.
Tags are used to identify cases you do not need to review on a case list OR identify those cases that you want to review for a specific action.
Notes can be added to a case and the note added can be moved from one work list to another.
Marking the worked box is another way to indicate you no long need to work that case on the work list.
Tags, Notes and Worked
Tags
The pre-defined tags are some of the most commonly used tags.
User defined tags are the templates you create in the advanced search function.
Notes
Right Click in the notes area. You will get the pop-up to add your note.
When you hover over the book icon your note will appear.
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Transferring Notes
Save time and work cases once.
While in the new case list◦ Select the book icon to
transfer notes.◦ From the pop-up select
the report where the notes have already been added.
◦ The pop-up will close and the notes icon will appear on the new work list.
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Dashboard CurrentYear to Date
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Current Support Dashboard
Both the Current Support Collections Year to Date and the Current Support Previous Month dashboards reflect collections through month end for the previous month. For example, in the month of May the dashboard has information through April.
The Year to Date graph provides you with a visual overview of where your caseload is at for the year. This calculates all MSO due since Jan 1and all payments received since Jan 1.
The Current Support Previous Month dashboard allows you to pull the list of the cases that fell into the percent paid in the previous month.
When you hover over each graph the number of cases will display. When you select the graph the work list will open with those cases.
Dashboard Work List 0%-50% and 50%-90%
The percent paid for prior months will be displayed.
Tag and work cases:o New I/A, call employer. o With Good NCP phone, call NCP.o With good NCP address, send letter for multiple cases.Exclude cases:o DOC
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When you hover over the percent for last month the MSO and amount paid will be displayed.
Tag and work cases:o Verified employer no I/A, review and send or make employer bad.o New I/A, call employer. o With Good NCP phone, call NCP.o With good NCP address, send letter for multiple cases or review for possible contempt.
Exclude cases:o DOCo 60 Day Closure Started
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Dashboard Work List 90%
Just because a case is paying does not mean it does not need to be reviewed from time to time.
Tag and work cases:o Verified employer no I/A, review and send I/A or make empl bad.o RAWo MAD less that 20%, review case is it time to increase to payoff arrears faster.o No medical support on PG 9, send CSE 256 to all cases at the same time.o Good NCP phoneo CP phoneExclude cases:o Current MSO paid (if close to month end).o DOCo 60 Day Closure Started
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Dashboard ArrearsPurpose
When updatedHow calculated
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The purpose of the arrears dashboard is to create a list of all cases that have (or had) an arrears balance in the current year.
Why the dashboard and the 157 do not match.
Arrears Dashboard YTD
157 vs. the Dashboard◦ The 157 is for the federal
fiscal year (Oct – Sept).◦ The 157 is point in time
(run on the 7th or 8th of the month).
◦ The 157 does not count IRS payments.
◦ The 157 does not count closed casesets.
◦ The 157 counts a ledger ID anytime the caseset was ever open.
The dashboard is for the calendar year (Jan – Dec).
The dashboard is through month end.
Unpaid MSO for the closed month does not count to arrears until the next month. Example: unpaid MSO in Jan is on the 157 but does not show on the dashboard until after February’s accounting period is closed.
Cases with Arrears Payment YTD
Click in the gold box and the case list for all cases with an arrears balance loads.
If you hover over the line horizontal black line the number of cases with a payment to the arrears is displayed.
If you hover over the vertical black line the number of cases you still need to get a payment to the arrears on will appear.
Tags to Use for Working the Arrears Dashboard
Once a payment to arrears is received the case will no long appear when you select the gold bar graph.
DOC: Mark as worked. Bankruptcy: Mark as worked. Active I/A: Call employer to find out
why full MPD is not being paid. RAW: Call NCP why isn’t there a
MAD payment set up. Good NCP phone: Call the NCP re:
payment. DLS Suspended: offer NOC with 1
full month MPD (don’t wait till end of year).
NCP address verified: possible contempt action.
CP phone: Call CP for any new information that may help in collecting support.
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My Open TasksAlerts
CalrevsLocates
My Open Tasks The task list is in the upper right
corner of the home page.
Alerts
You can review the case in tools, but the alert must be cleared in ACSES. To do this load the case to ACSES, then in ACSES type LOADWEB, then CASEALRT.
All of your daily alerts will be listed when you open this list from the home page.
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Calendar Reviews
Most calrevs can be worked without the use of ACSES.
The full calrev can be viewed by selecting the review reason.
Once you have reviewed the case you can delete the calrev or modify the date if you want to set it further out.
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Locates Right click on Pending or Workable Locate and select Refresh
Locate. The count will be updated. When you select Pending or Workable, the list for all pending and workable locate will be created.
Pending and Workable Locates
The list indicates if it is pending or
workable, the date received
and the date the POV or VOE
were requested.
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Workable Employer
Select the locate you want to work, the person employer list will open
Select the employer to open the update employer box to mark it as verified or bad. This will carry over to ACSES.
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Workable Address
For a workable address, select the
case and the workable address pop-up will open. From here you can mark the address verified or bad, or request the POV.
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1225 Main AveDenver, CO 80221
987 S 9th RDDenver, CO 80211
987 S 9th RD #123Denver, CO 80211
DOCGENSingle case
Multiple casesIncluding Data
50%-90% Previous Month Work ListTag cases with a good address for the ncp.
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Sending a Letter to a Single Case Right click on any case
number and select Request Document.
Select the document from the list.
Complete the DOCGEN information and fill in any other parameters you need and select Send Document to Queue.
You will get a message if the request is successful.
The document will print at your DOCGEN station and a CHRON will be added to the case.
Sending a Letter to Multiple Cases
To select multiple cases, sort by the tag. Then select the first tagged case and scroll to the last tagged case and while holding down the shift key select the last case. All cases will be highlighted.
Select the letter you want to send.
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Including Data on Free Text Letters
CP Name or NCP Name will print Last, First. If you want first then last don’t forget to put a space between the two data items when selected.
When sending the free text letter (220A) to the obligor you can add data that is case specific as long as that data appears in your work list.
Right click in the letter where you want to insert the data and select it from the list.
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CSe-Tools Forum
Thank you Jessie Woodruff303-866-5176
Vanessa Trindade303866-4774