case management digital service sprint review · average velocity over 3 sprints 118 105 118 cycle...
TRANSCRIPT
![Page 1: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/1.jpg)
CWDS / Child Welfare Digital Services
Case Management Digital ServiceSprint ReviewSprint 4.3:
9/21/17 – 10/04/17
![Page 2: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/2.jpg)
Agenda• Sprint Stories
• Core County Brief
• Sprint Backlog
• Team Metrics
• Research, Design, & Business Presentation
• Design Operations Presentation
• Development Presentation
• What's Next
![Page 3: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/3.jpg)
Stories• Research and Design
• Co-Design Workshop
• Concept Designs Themes & Direction
• Concept Designs work in progress
• CWS/CMS Screens Discovery
• Business• LA County Research Syntheses• Sacramento County Research Syntheses• Co-Design Workshop Participation & Support• Project Interfaces Collaboration
• Development• Co-design Workshop
• Page Header
• Understanding legacy Data Structures
• Living Style Guide
• Smoke Test
![Page 4: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/4.jpg)
REMINDERS
Agile Training - 10/12/17
Bi-Weekly County Call -
10/11/17, 11:00-12:00
Case Management Sprint Review -
10/18/17, 2:30-3:30
• Adding 2 core counties - Merced, El
Dorado
• Co-Design workshop survey sent out
on 10/2 and awaiting feedback
• Inventory of data fields in legacy
system for placement functionality
• Probation Interface collaboration is
ongoing
Core County Brief
![Page 5: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/5.jpg)
#1 Team Stories
![Page 6: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/6.jpg)
Sprint Metrics Sprint 4.1 Sprint 4.2 Sprint 4.3
Iteration 4.1 4.2 4.3
Planned Capacity % / PTS 78%/118 72%/105 76%/124
Accepted # of Planned Feature Stories / PTS 39/118 46/105 37/118
# of Completed Feature Stories / PTS 42/118 48/105 37/118
% Completed (by PTS) 100% 100% 95%
# of Stretch Backlog Features / PTS 0/0 0/0 0/0
% Completed (including Stretch, by PTS) 100% 100% 95%
Average Velocity over 3 sprints 118 105 118
Cycle time for Features (in hrs.) 90 125 115
Sprint Metrics
![Page 7: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/7.jpg)
User Researchers Antoinette and Maria
facilitating an activity in Sacramento with
social workers from our Core Counties and
the whole case management team.
What we learnedResearch & Design
![Page 8: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/8.jpg)
KNOWLEDGE SHARING AND BRAINSTORMING EXERCISES
Centered around providing holistic visibility into:
• Core County Task Workflows within Emergency Placement
• Core County Family Finding Efforts
• Core County hindrances & valued solutioning ideas
OVERVIEW OF EVENT
• 2 day workshop with representative from our core counties,
and the CM design and Development team
• Presented and validated Research findings
• Collaborative brainstorming and sketching activities for New
System functionality
• Directions for a first draft of design and further investigation
Co-Design Workshop RESEARCH & DESIGN and BUSINESS
![Page 9: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/9.jpg)
Co-Design Workshop RESEARCH & DESIGN and BUSINESS
• Collaborative Storyboard
• Captured all notes in workshop (Thanks Dev Team!)https://realtimeboard.com/app/board/o9J_k0NZ91o=/
• Short Follow-up Survey Sent via Email on 10/2
![Page 10: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/10.jpg)
![Page 11: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/11.jpg)
RESEARCH & DESIGN and BUSINESSRESEARCH & DESIGN and BUSINESS
4 Core Hindrance Themes
13:16 shared across all countiesRemaining 3 shared across 2:3 counties
MOBILEREALTIME
DIGITAL FORMS
FINDING DATA
TIME BARRIERS
16 Shared Challenge Themes
1Team
“How might we…?”
Art of possible brainstorming
Concept Trajectories
![Page 12: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/12.jpg)
Continue to use direct worker
feedback + ideation sketches to further
conceptualize themes shared
2 Conceptual Design Ideation
Themes
1Team
Recommended by Research x Design based on high % of hindrances (16) and HMW (7) themes affected
County feedback will be directly solicited and used to help inform conceptual designs created
RESEARCH & DESIGN and BUSINESS
Concept Trajectories
![Page 13: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/13.jpg)
CWS/CMS Screens DiscoveryRESEARCH & DESIGN and BUSINESS
Captured screenshots of the task flows in
CWS/CMS that are used in creating a placement.
• Screenshots captured in previous sprints
• Began Placement screen modernization
concepts initiated in collaboration with
other digital service teams
![Page 14: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/14.jpg)
MAPPING LEGACY SYSTEM DATA FIELDS
Begin with researching CWS functionality.
• Where the fields are displayed and how
they relate to other fields and task flows
• In the context of the user interface
• Data type
• Component type
CWS/CMS Screens DiscoveryRESEARCH & DESIGN and BUSINESS
![Page 15: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/15.jpg)
• Goal: Allow probation to complete
work within their own case
management system without having
to log/enter into CWS-NS.
• Worked with Probation Interface Team
and Pilot Counties
• Probation specifications
documentation for data exchange
between Probation Case Management
& CWS-NS
• Work specifically touches Family
finding efforts that Probation
frequently has to do, crossover youth
and 241.1(dual supervised) youth
Probation Interface CollaborationRESEARCH & DESIGN and BUSINESS
Example Probation workflow
![Page 16: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/16.jpg)
DevelopmentCase Management
![Page 17: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/17.jpg)
Living Style Guide
![Page 18: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/18.jpg)
Page HeaderDEVELOPMENT
● Built Page Header based on DesignOps Annotations
● Available via Component Library (NPM Package) With Version 0.1.24
Visual of the Page Header
Global Header (Hides
on scroll)
Page Header
![Page 19: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/19.jpg)
Retrospective
WHAT WENT WELL
• Team feels that they have improved in team collaboration within the
team and with other digital teams
IMPROVEMENT OPPORTUNITY
• Adding details on user story would make it self explanatory to everyone
![Page 20: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/20.jpg)
Impediments and Challenges
IMPEDIMENTS
TEAM CONTROL –none
TEAM INFLUENCE –
none
ORGANIZATIONAL –
none
CHALLENGES
TEAM CONTROL –
None
TEAM INFLUENCE -
Staffing timeline for TPT is forcing some adjustments in
planning
ORGANIZATIONAL -
None
![Page 21: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/21.jpg)
• Continue concept design based on core county workshop
• Begin discussions with Case Management core counties on design concepts
• Document the connections between data fields in legacy for placement
• Continue to build reusable common components based on DesignOps
• Enhance development environment setup to automate code reviews and
deployment testing
What’s Next?
![Page 22: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/22.jpg)
Questions?
![Page 23: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/23.jpg)
Appendix
![Page 24: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/24.jpg)
Mapping legacy system data fields
In order to achieve parity with the existing
system, we need to know which fields are in
the system.
• Where the fields are displayed and how
they relate to other fields and task flows
• Data type
• Component type
CWS/CMS Screens Discovery
RESEARCH & DESIGN and BUSINESS
![Page 25: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/25.jpg)
• Goal: Allow probation to complete
work within their own case
management system without having
to log/enter into CWS-NS.
• Worked with Probation Interface Team
and Pilot Counties
• Probation specifications
documentation for data exchange
between Probation Case Management
& CWS-NS
Project Interface Collaboration
RESEARCH & DESIGN and BUSINESS
Example Probation workflow
![Page 26: Case Management Digital Service Sprint Review · Average Velocity over 3 sprints 118 105 118 Cycle time for Features (in hrs.) 90 125 115 Sprint Metrics. User Researchers Antoinette](https://reader034.vdocuments.net/reader034/viewer/2022042216/5ebf21819000a14e087088ef/html5/thumbnails/26.jpg)
What we learnedResearch & Design
Antoinette & Maria facilitating 1 of many Research & Design gaming activities during the Co-Design Workshop, centered
around providing holistic visibility to:
● Core County Task Workflows within Emergency Placement● Core County Family Finding Efforts● Core County hindrances & valued solutioning ideas