case story
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Case story. Health Care. Low investment High flexibility Increased capacity. Lack of capacity occationally forces patients out in not intended areas Nurses have to spend more time to see patients in these areas , as they have no possibility to call for assistance. - PowerPoint PPT PresentationTRANSCRIPT
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Case storyHealth Care
• Low investment• High flexibility• Increased capacity
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• Lack of capacity occationally forces patients out in not intended areas
• Nurses have to spend more time to see patients in these areas, as they have no possibility to call for assistance
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Installing a wireless pull cord switch on the bed
• Low installation cost – just install the DTI unit on the bed and plug-in 230V• Increased flexibility to place the bed/patient• Increased efficiency of the nurses work
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pull-cord switch
DA1 DECT module
230VAC - 12VDC power supply unit
Compatible with the existing KIRK DECT infrastructure
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A pre-defined text message to a pre-defined extension number
Assistance bed 3
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• Low investment• High flexibility• Increased capacity
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Case storyRetail
Need HELP?
• Good customer service • Efficient personal • Low installation costs
Need HELP?
ASSISTANCERADIO/TVPRESS FOR ASSISTANCE
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• A big national supermarket with many shops accross the country• Tender for a wireless telephony system for each of the outlets
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• Two important demands to the system:
• Rugged and reliable handsets• Customer service switches
PRESS FOR ASSISTANCE
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Customer service switches are realized by means of ECT DTI sytem.
Advantages:Wireless = very low installation costUsing the existing Polycom DECT infrastructure = No additional cost of infrastructure
PRESS FOR ASSISTANCE
ASSISTANCERADIO/TV
ECT DECT module (DA1) and 230V PSU inside
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PRESS FOR ASSISTANCE
ASSISTANCERADIO/TV
Go to Radio/TV
A pre-defined text message to a pre-defined extension number
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• Good customer service • Efficient personal • Low installation costs
Need HELP?
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Case story Retail
• Good customer service • Efficient personal • Low installation costs
Supervisor call for Automated Check Out (ACO)
PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
Need
HELP?
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Installation of Self-Service-Payment (or ACO) in supermarkets adds the capacity and reduces the salery cost.
Problems with Self-Service:• Some goods may be connected with an age limit (spirits, wine, beer, etc.)• Bar codes can be impossible for the system to detect• Eventhough the concept is Self-Service, some customers may have problems
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If scanning goods connected with an age limit (goods with restriction), a visual alarm (lamp) typically turns on, indicating that assistance is needed.
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PRESS FOR ASSISTANCE
Introducing the automatic and/or manual ‘call for assistance’ will address both problems.
ASSISTANCEAutomated Check Out
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Customer service switch: Input 1 of the ECT DTI sytem. Scanning goods with restriction: Input 2 of the ECT DTI sytem.
Advantages:Wireless = very low installation costUsing the existing Polycom DECT infrastructure = No additional cost of infrastructure
PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
ECT DECT module (DA1) and 230V PSU inside
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PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
Go to ACO 5
A pre-defined text message to a pre-defined extension number
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• Good customer service • Efficient personal • Low installation costs
PRESS FOR ASSISTANCE
ASSISTANCEAutomated Check Out
Need
HELP?
20202020
ECT A/S, Sintrupvej 23, DK8220 Brabrand, DENMARK
Contact:
Knud MadsenTel: +45 8744 1230 Mob: +45 2465 6233mail: [email protected]