Arthurs First Day (Case Studies)-StaffingMichael Henderson was looking forward to Arthur Duffys arrival. Mike had not had a chance to interview Arthur because of an illness in his family, but from all the reports Mike had received from personnel, Arthur was just the right person to fill the hole in Mikes shop. As Mike was reviewing his orientation program, Arthur appeared in the office. Mike greeted him and asked him to sit down. After some brief words about the weather and the trip to the plant, Mike got down to business. After a few minutes of conversation, it became obvious to Mike that Arthur knew next to nothing about the company. Mike was also surprised to find out that Arthur had not been tested for his mechanical skills. After a phone call to personnel, Mike discovered that the results of Arthurs physical exam had not yet arrived. This meant that Mike could not put him to work. Irritated, Mike decided to show Arthur around the shop anyway and to introduce him to his co-workers. And then they go out for lunch.When Arthur and Mike returned to Mikes office, a copy of the mechanical aptitude test was there. Here is the test, said Mike as he handed it and a pen to Arthur. Just sit here and do the best you can. Its no big deal, but company policy demands that you take it before you can work in the shop. When youre done, just give it to me and take off. Ill see you tomorrow at start-up time, and if we have the results of your physical, Ill put you to work in the shop. While Arthur was taking the test, Mike returned to his pile of papers and proceeded to turn out the work as usual. During the next two hours, Mike entertained two visitors, took and made several phone calls, and disciplined a worker in front of Arthur. When Arthur finally finished, it was after 4 P.M., so Mike left the plant with him. Say, what are the hours here anyway? asked Arthur. We start at 8 A.M. and quit at 5 P.M., with an hour for lunch. Any more questions?

Question:1) What specific errors in the staffing process are evident in this situation? What should be done to correct them?