Building Better Futures...PROPERTY MAINTENANCE LTD

Landlords Compliance ServicesBuilding Better Futures...

More than ticking boxes, compliancetesting reassures landlords and tenants…

BriefOne of our clients, Accent Nene, required compliance testing for domestic inspections ona five yearly basis.

Also on the agenda was a need for loft insulation and cylinder thermostat upgrades.

Accent Nene awarded Foster Property Maintenance (FPM) term contracts, priced at ourcompetitive rates.

DeliveryFPM certifies electrical installations in residents’ homes once they pass necessarycriteria, giving both tenants and landlords reassurance that their properties are safe forhabitation.

The process, carried out by skilled tradesmen with appropriate electrical qualifications,also contributes to a reduction in energy bills for residents.

ChallengesThe nature of this work is such that volumes are susceptible to change, so FPM need tobe prepared to fit in a large quantity at short notice; this could be 700 PIRs in just fivemonths. Thanks to the mobility and strength of our teams, we are able to meet suchrequirements.

FPM summary“These types of compliance works are crucial for the safety of residents and to bringlandlords peace of mind. Consequently, we ensure we offer the most thorough ofservices.”

David Haynes, Director

Customer satisfaction“Your workmen were always polite andhelpful to both of us. Their work was of avery high standard and our home was leftclean and tidy at all times, please passthis thank you to all concerned.”

Accent Nene Resident from Peterborough

Accent Nene

Value ......................................................£260,000Contract type ................Competitive tenderCommenced ..............................................2005Duration ..............................................Ten years

Scope of work• 327 insulation upgrades• 23 electrical rewires• 81 electrical upgrades• 908 PIRs

Building Better Futures...Landlords Compliance Services

Residents needs came firstwhen making electricaland remedial works…

BriefThe Eastern Procurement Consortium (EPC) is a body thatnegotiates value for money contracts for its membership.

Through this consortium, Cotman Housing Association placedan order with FPM for the works. As a landlord, it needed tomeet statutory compliance; which requires inspection andtesting of electrical circuits and components a minimum ofevery five years.

DeliveryWith years of experience in electrical compliance, this was atask that FPM was able to deliver in a straightforward manner.

One of our specially trained electrical testing engineerscompleted the works to a high standard, accompanied by anapprentice electrician.

ChallengesWith scattered stock in and around Norwich and someproperties on sheltered housing schemes, there was a need fordelicate and alternative ways of communicating with residents.

With this in mind, FPM gave all residents appointments forwork to minimise inconvenience and provide them withreassurance; assisting both us and them.

FPM summary“Access can be a real challenge for us when working oncompliance programmes of this nature. With timedappointments the programme runs more smoothly, residentsknow when to expect us and overall satisfaction is higher.”

Matt Dillon, Operations Manager

Customer satisfaction “We have been impressed with the way that Foster’s haveprogrammed and managed these essential works, they havekept to their promises and always conducted themselvesprofessionally.”

Nigel Gardiner, Cotman Housing Association

Cotman Housing Association (Placesfor People)

Value ..................................£50,000 per annumContract type ................Competitive tenderCommenced ....................................April 2012Duration ..........................................Six months

Scope of work• Electrical inspection condition reportsand remedial works

Landlords Compliance ServicesBuilding Better Futures...

t. 01945 586999 f. 01945 586990www.fpm-ltd.co.uk enquires@fpm-ltd.co.uk

Unit 1, Foster Business Park, 79 Boleness Road, Wisbech, Cambridgeshire PE13 2XQ

Value ......................................................£80,000

plus one-off chargeable works

Contract type ................Competitive tender

Commenced ..................................March 2012

Duration ............................................Two years

Scope of work

• Servicing, repair and maintenance of 670

boilers/heating systems

• Occasional central heating upgrades

• 60 replacement air source heat pumps

Getting fired up about gas is what we

do best…

BriefMuir Group is a social landlord

with over 4,700 properties. It works

extensively in the community, actively seeking ways to improve

the areas where people live.

With this outlook in common, it is fitting that Muir Group has

asked Foster Property Maintenance (FPM) to service their heating

requirements on a response maintenance arrangement.

DeliveryOur qualified plumbers provide regular maintenance, complying

with Gas Safe regulations and specially trained tradespeo

ple deal

with gas, oil, air source heat pump appliance and utilities.

Two recently qualified gas plumber apprentices are assisting

our

expert team members as part of their on-going development.

ChallengesWhen winter falls, demands for heating rise and FPM

often have to

provide resources at very short notice. We’ve had plenty of

experience dealing with these issues in the past, so make sure we

keep one-off appliances in stock, so we can

respond quickly. FPM summary“The service we provide is cr

ucial to residents, especially during

colder spells. Our rapid response sets us apart and most

importantly, keeps tenants warm and dry.”

Tim Drake, Contracts Manager

Customer satisfaction“Since the contract with FPM

commenced the Muir Group have

been very impressed. We look forward to building on the excellent

performance and community work undertaken by FPM in the

future.”Mike Proudfoot, Response Maintenance Manager, Muir Group

Muir Group