8/4/2019 Case Study A Leading Pharmaceutical Company

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“       “

Richard Harding

Senior Procurement Manager,

Managed and Lifecycle Services,

Siemens Enterprise Communications Limited

 A Leading Pharmaceutical Company 

THE CHALLENGE

CASE STUDY

SOLUTIONS DELIVERED

 

Siemens Enterprise utilised the services of ISG technology on a number of key customers. I would be happy to endorsethem as a preferred partner.

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Siemens and Glaxo Smith Kline

Comment on transition

arrangements with ISG technology

 A well dened programme organisation,together with appropriate reviews and reports was extremely successful in providing guidance on risks and issues from a strategic position.

Our client is a leading pharmaceutical company

that employs nearly 10,000 people in over 100

countries across the world.

The company has an excellent reputation

developing innovative medicines and products

that help millions of people around the world.

The organisation is a leading research-based

pharmaceutical and healthcare company,

committed to tackling with HIV/AIDS,

tuberculosis and malaria.

Our client has 23 sites throughout the UK, as well

as operations in the United States.

ISG technology provided the pharmaceutical

company with an extensive amount of savings. In

addition, ISG technology delivered eight

separate Moves and Changes (MAC) request

systems that were brought under one system,

Remedy, which is a call management system.

The project commenced in June, with a

completion date for the middle of December. All

implementation plans for the project were

arranged by ISG technology’s transition team and

the planning phase was completed by October. A

pilot period of one week was planned for

November to ensure superior performance.

The pilot phase proved so successful and

benecial that both parties agreed to move thetransition date up from December to the end of 

the one week pilot phase.

Implementing new technology to such a massive

organisation can be dicult, especially when the

project must be synchronised with the Company’s

other location halfway across the world.

ISG technology was chosen to handle the UK

implementation and transition of a new data and

call management system, while a separate

company was chosen for the oces in the US.

However, there needed to be communicationbetween ISG technology and the other company,

to ensure that the processes and systems

employed were to a single standard across the

whole estate.

When beginning this project, there was a

minimal amount of documentation available to

help with the transition to a new system. A

challenge that ISG technology faced was the

diculty to gather all information into one

location.

To ensure a smooth transition, ISG technology

created a transition team, which included

technical managers, human resource

professionals, project managers and

engineering/audit experts.

ISG technology’s transition team provided a 60

point transition plan and a knowledge transfer

plan, which included a TUPE roadmap and

audited all 14 sites. This enabled ISG technology

to establish what install base and equipment was

available prior to the implementation andtransition of the new system.