case study dcc, implico: retail operations as services out of the cloud
TRANSCRIPT
Page 1© Implico Retail operations as Services out of the Cloudwww.implico.com
Retail operations as Services out of the Cloud
2015Peter Quinn, DCC plc & Dimitris Pagonis, Implico Group
Page 2© Implico Retail operations as Services out of the Cloud
Main Message
We run retail operations using SAP as the backbone, combined with ‘best of breed’ Services out of the Cloud.
We use a SaaS model achieving down-to-earth TCO, providing a flexible platform for growth.
This is a viable concept to win in a tough competitive environment and withstand the pressure on margins that have been dominating the sector in the last 15 years.
Page 3© Implico Retail operations as Services out of the Cloud
Introduction & Overview: DCC plc
Irish sales, marketing & distribution business
Listed on London Stock Exchange
European operations - 14 countries
£10.6 billion revenue ($16 bn)
10,000 people
Four Divisions
Page 4© Implico Retail operations as Services out of the Cloud
Introduction & Overview: DCC Energy
The leading oil and LPG sales, marketing and distribution business in Europe
Continued focus on growth opportunities
Strategic focus on unmanned fuel service stations
In late 2014, we reached agreement to acquire 325 retail sites from ExxonMobil in France
Page 5© Implico Retail operations as Services out of the Cloud
Introduction & Overview: Implico
Company Foundation: 1983
Industry: International consulting and software company
Focus: Best-in-class OpenTAS/SAP technologies and end-to-end software / Cloud Solutions for storage, planning and distribution
Employees: Approx. 200
Locations Germany Malaysia Romania USA
Hamburg (Headquarters)
Kuala Lumpur
Bucharest
Philadelphia
Page 6© Implico Retail operations as Services out of the Cloud
DCC plc – What brings us here?
Page 7© Implico Retail operations as Services out of the Cloud
Our Challenges – No back-end systems
The French service stations were fully supported by Esso IT systems Global operations
All part of the corporate Esso environment
At the “CiC” (Change in Control) date, we would lose all of this
Service Stations
Finance & Accounting
Banks & Card Processing
Terminal Transport
Left only with the operational equipment and local network lines at each service station
We needed to replace all of that with our own IT and operational support structures
Page 8© Implico Retail operations as Services out of the Cloud
Our Challenges – Time
When a Stock Exchange announcement references IT as the dependency you know the pressure is on!
Ten months to the end of Q2 2015
“…expected to complete in the first half of 2015 after … the implementation of an IT and operational infrastructure”
► team► platform► design► partners► idea!
No
Page 9© Implico Retail operations as Services out of the Cloud
How were we going to do this?
World-class software platform
Systems Integrator Experienced in the oil & gas industry Capability to support our growth ambitions Ability to work together
Build a solution with future expansion in mind
Integrated and outsourced services
Outsourced platform
Service Stations
Terminal
Finance & Accounting
Transport
Banks & Card Processing
ASRQCM
Pricing
Page 10© Implico Retail operations as Services out of the Cloud
Implico Cloud Solution Components
Page 11© Implico Retail operations as Services out of the Cloud
What is our iGOS Offering for DCC
iGOS Implico Global Operation Services
Collaboration Cloud solution for the Retail Network pricing needs
Haulier Terminals Markets & Banks
Service Stations71x DODO
Supplier
Pricing
BOS / POSService Stations274x Unmanned48x Motorway
Page 12© Implico Retail operations as Services out of the Cloud
What the iGOS service package for DCC includes
Business Process Operations
Operational SupportInterface Monitoring, First Line Communication with Partners & Customers, Trouble shooting,
Reporting
Automatic Stock Replenishment
Forecast / Demand planning, Forwarding, Ordering, Master data management handling,
Reporting
SAP ERP SAP Support and Services for DCC Users
Interface LayerData: Exchange, Mapping, Verification,
Correction, Reconciliation, Transfer Evaluation
Page 13© Implico Retail operations as Services out of the Cloud
Main Challenges
Short implementation cycle
Controlled CAPEX investment
Absence of key users in the first phases
Swift transition of the operational platform
Lack of previous knowledge of ‘network in France’
DCC Users ‘arrival’ in the middle of project cycle
Limited flexibility as supplier processes were fixed
?
Page 14© Implico Retail operations as Services out of the Cloud
Key Points to Take Home
Page 15© Implico Retail operations as Services out of the Cloud
Key Points to Take Home
Only 8 months
iGOS
BOSPOS Pricing
Implementation cycle of only 8 months
All solutions run out of the Cloud-based service model
Simple IT Landscape iGOS (SAP & OpenTAS) – Pricing Tool - BOS/POS System
Clear responsibility Communication with external partners lies solely on Implico side
Clear focus DCC plc on business while Implico on services
Platform for growth
Unbeatable total cost of ownership
Page 16© Implico Retail operations as Services out of the CloudGermany I Malaysia I Romania I USA
Thank you for your attention
www.implico.com
For more information, visit
www.implico.com
Contact:
Michael Goerner, Head of Marketing & CommunicationsImplico Group
Weidestr. 120 b I 22083 Hamburg I GermanyPhone +49 (0)40/27 09 36-0
Page 17© Implico Retail operations as Services out of the Cloud
© 2015 Implico
www.implico.com
All company, product and service names or marks mentioned are the trademarks of their respective proprietors. Photo Credits
Germany I Malaysia I Romania I USA