case study: examining the city of tampere’s regional ict ... · pdf filetampere’s...

© 2017 TM Forum | 1

CASE STUDY:

Examining the City of

Tampere’s regional ICT

infrastructure renewal

program

Jarkko OksalaCIO

City of Tampere, Finland

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• Contribute to a sustainable

Tampere community

• Increase the quality of life in

Tampere

• Achieve growth and value for all

smart Tampere ecosystem

participants

• Increase smart Tampere

ecosystem participants

international competitiveness

• Attract and grow talent,

knowledge and skills in smart

Tampere ecosystem

ObjectivesBe an internationally

recognized sustainable

smart city attractive for

business and citizens

Vision

Drive a thriving and

collaborative smart

Tampere ecosystem to

accelerate participant’s

growth and citizen’s

welfare

Mission

SMART TAMPERE

SMARTTAMPERE.FI | #SMARTTAMPERE

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The Smart Tampere Ecosystem success dependents on various ecosystem participants all

contributing and gaining from the ecosystem.

Research institutions

Universities/ Schools

Citizens (talent, users)

City Government

Government (region, national, EU)

Ecosystem EnablersInvestors

Healthcare Providers

Utility Companies

Technology Providers

Telecom Providers

Manufacturing Industry

Startup (Incubators)

Mobility Providers

Real Estate developers

Smart Tampere Ecosystem

SMART TAMPERE

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Key Elements of Our Ecosystem

SMART TAMPERE

Connectivity

Analytics & AI

User Experience Empower and inspire users by optimizing the human – technology interaction

Unlocking the value of fast data lakes by the analytics of things

Digital connectivity is the foundational infrastructure of each theme

Smart

Buildings

Smart

Infrastructure

Smart

Health

Smart

Industry

Smart Government

& Citizen

Smart

Mobility

Smart

Education

Safety

Sustainability of the living environment, urbanization

Security of the living environment, information and privacy

Sustainability

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Our Next Smart City Business Opportunities

SMART TAMPERE

Central Deck and Arena is urban

scale development on top of existing

railway tracks in the heart of the city.

The 110,000 m2 will hold a multi-

purpose arena with capacity of

11,000 people. Constructions start

2017.

As a new form of public

transportation in Tampere the

tramway will offer a perfect

testing ground for smart mobility

solutions, as well as, smart

building and smart infrastructure

solutions.

An old pulp factory area

Hiedanranta right on the

shore of Lake Näsijärvi

is being built into a

sustainable and

innovative residential

area that will offer

housing for 25,000

residents and jobs for

10,000 people.

© 2017 TM Forum | 6© SRV/Studio Libeskind

Regional ICT cooperation and renewal• Successful ICT cooperation over the

municipality boarders

• Large scale ICT infrastructure renewal

driven by cost efficiency

• Ambitious targets for digital transformation

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Transform

2025 @Tampere primarily digital services are being used

DIGITAL TAMPERE - VISION 2025

Create costefficientICT platform

1Identify and

verifyrenewal

possibilities2 Transform3

Transformation program

for seeking how to

realign the ways of

working with modern

digital services

Transform

DIGITAL TAMPEREICT INFRASTRUCTURE

RENEWAL

ICT infrastructure renewal for

creating a modern and cost

efficient platform for digital

services

RENEWAL PROGRAMS

Renewal programs for

reshaping the services, ways

of working, roles and

competences

2011… …2014..2017 2017… …2025

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Successful regional ICT cooperation

▪ Nine cities in the Tampere city

region have signed ICT

cooperation contract 2008

▪ Contract has been updated

2014

▪ City of Tampere has a role to

coordinate strategic

cooperation across the parties

▪ Regional ICT management

board is the steering bodyVesilahti

Nokia

Hämeenkyrö

Ylöjärvi

Pirkkala

Kangasala

Orivesi

Tampere

Lempäälä

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ICT infrastructure Renewal program

Preparation2011-14

Strategy2014

Tendering and contracts 2015

Renewalimplementation2016

Benefits 2017 onwards

”One of the biggest ICT tendering activity in the municipality

sector in Finland ever”

Workstations 25000

Mobile equipments 20000

Office locations ~1000

Service requests (1.st level) ~7500 monthly

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Introduction to ICT infrastructure services

Communication Services

Managed and integration

services

Data network Services

Workstation services Help Desk

Capacity-, cloud- and

integration services

Data network and

security services

Mobile and fixed line

communiction services

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Technology harmonization and modernization

ICT infrastructure renewal - Targets

• Cloud offering

• Integration as a service

• Communication platform

• Self service platform

• Automation

• Cyber security

• Lean prosesses

18.2.2016Jarkko Oksala

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Customer satisfaction and Quality


• Continuous proactive follow-up for

Customer satisfaction

• Continuous proactive follow-up for

service Quality and business

continuity

• Fast reaction on any problems


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Cost efficiency and gaining leadership on digitalization


• Radical cost reduction of ICT

infrastructure services without

sacrificing Quality

• Leadership on using the ICT-

infrastructure services as an

enabler for digitalization of city

operations and services


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ICT-harmonization and partnership´s


• Harmonized regional ICT

infrastructure Services

• Harmonized management model for

ICT services

• Efficient utilization and development

of partnership


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Results

▪ How we did against the targets in the change program?

Technology harmonization and modernization

Satisfaction and Quality

Cost efficiency

ICT harmonization and partnership

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Lessons to Learn

Committed and competent experts

Tendering and contracts

Targets mainly achieved

Modern platform for digital services

Too much parallel change (former contract related)

Even more customer resourcing needed for process optimization (legacy removal)

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DIGITAL TAMPERE – PROGRAM IS OUR NEXT FOCUS!

DIGITAL TAMPERE – VISION 2025

Create costefficientplatform1

Identify and verify

renewalpossibilities

2 Transform3

Transformation program

for seeking how to

realign the ways of

working with modern

digital services

Transform

Transform

DIGITAL TAMPEREICT INFRASTRUCTURE

RENEWAL

ICT infrastructure renewal for

creating a modern and cost

efficient platform for digital

services

RENEWAL PROGRAMS

Renewal programs for

reshaping the services, ways

of working, roles and

competences

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