AT A GLANCE: D/AP’S ASSISTS GOVERNMENT ACENCIES AND REGULATORS IN DEFINING NATIONAL POSTAL POLICIES, ESTABLISHING FAIR AND ENFORCEABLE REGULATION, AND ADAPTING POSTAL LAWS TO EMERGING MARKET CONDITIONS. DECISION/ANALYSIS PARTNERS HAS A GREAT DEAL OF EXPERIENCE IN POSTAL MARKET AND POSTAL SERVICE CONSULTING.

Ghana National Postal Policy SITUATION

The Ghanaian Parliament had just adopted a new nationaltelecommunication postal policy and needed to develop a nationalpostal policy as a critical first step in defining a vision of how the postalsector should integrate within the broader communications sector. Thepolicy was to place postal development within the context of currentdevelopments in the postal world at large and reflect factors expected toinfluence future postal development (e.g., WTO, GATS, technologicaldevelopments in communications media, the UPU terminal duessystem, etc.). More specifically, the policy had to adapt to potentialsynergies among postal services, financial services, and ICTtechnologies.

APPROACH

d/ap’s team worked closely with the Ghanaian Ministry ofCommunication to:

Review the prevailing regulatory and legal frameworks, both in thepostal and telecommunication sector;

Conduct market surveys to understand business and consumer expectations, and assess the degree of marketliberalization;

Conduct an operational and financial review of Ghana Post tounderstand barriers and opportunities;

Benchmark similar postal organizations in order to contextualize thedevelopment of the Ghanaian postal sector;

Hold workshops with labor unions, private carriers, governmentrepresentatives, and the industry at large.

RESULTS A new national postal policy was approved and adopted by the Ghanaian Parliament. The process also led to the identification of opportunities for capacity building of the postal regulator, and for the development of a strategic plan for Ghana Post..